How long have you had this wine cabinet?
Check the carbon filter is not too old (to be replaced annually)
Where is the thermostat located? What is the temperature at the top of the cabinet compared to the bottom?
Based on a physical principle, the cold air dries out the air while the compressor is in operation. If the average temperatures are too low, adjust the thermostat setting.
Setting 3: Colder temperature in the cabinet
Setting 0: Deactivate the thermostat
Setting 1: Higher temperature in the cabinet
Is the cabinet located in an enclosed area that is not ventilated?
Moisten the lava stones or alternatively place a moist sandbox in the cabinet.
3.2 Humidity level is too high:
First of all reassure the customer that THIS PHENOMENON HAS ABSOLUTELY NO IMPACT ON THE
WINE obviously if maintained within normal proportions.
The worse that can happen is that the labels come off. Sprays that protect the labels are commercially available ( www.vinokado.com/fr )
On the other hand, we all imagine old, prestigious bottles to have labels that are covered in mildew and are practically illegible. Therefore the presence of humidity can be a good thing.
How long have you had this wine cabinet?
Check that the carbon filter is not too old (replace annually); usually replacing the filter will eradicate the problem.
How many readings were taken? Using what type of device?
One or two readings a day are not enough (continuous fluctuations)
Check that the hygrometer is reliable and accurate.
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