Troubleshooting Control Solution Test. Arkray Glucocard 01

Troubleshooting Control Solution Test

If the control solution test result is out-of-range, check the following and repeat the test:

Check

Did you do the test in control solution mode?

Do you see “CONT” on the screen with the result?

Have the test strips and/or control solution expired?

Were control solutions at room temperature (72-82°F (22-28°C)) when used?

Does the code on the test strip bottle

match the code on the meter screen?

30

Action

If not, do the test again. Insert a

test strip; press the Orange/Up Arrow

button for control solution mode.

“CONT” should appear on screen.

Make sure that test strips and control

solutions are not past expiration date.

This date is shown on bottle. Make

sure bottles have not been opened

for more than three months.

If not, retest with new bottle of control solution, or warm up/cool down to room temperature.

If not, obtain a new bottle

of test strips.

Check

Did you insert test strip firmly into meter?

Did you follow the procedure correctly?

Were test strips stored correctly

(between 34-86°F (1-30°C))?

Was the bottle cap replaced

immediately after removing a test strip?

Is the meter damaged?

Does it show an error code?

Action

Make sure test strip is inserted

all the way into test strip port.

See diagram on page 26.

Reread “Performing a Control

Solution Test” (pages 23-29) and retest.

If not, retest with a new bottle of test strips.

If yes, contact Customer Service at

800.566.8558.

31

32

Does your Control Solution result still read outside the range printed on the test strip bottle? If yes, the system may not be working correctly. DO NOT USE the system to test your blood glucose until the control solution result is within range. If you need help, please call Customer Service at 800.566.8558 (24 hours a day, 7 days a week, USA and Canada). Contact your diabetes healthcare professional if you cannot reach Customer Service.