Q UICK R EFERENCE
Cisco Unified
Communications Manager Express
Quick Reference Card for Cisco
Unified IP Phones 6901 and 6911
Quick reference is intended for Cisco Unified
IP phone users who are already familiar with their phones. For details on your phones and phone features, see the user guide.
Note Because of differences in phone models and features, not all procedures and soft keys described here apply to all phones.
Using the Quick Reference Card
• Complete numbered items in sequence.
• Choose only one bulleted item.
• Bold terms identifies soft keys.
Place a Call
• Lift handset and dial number.
• Dial number and then lift the handset.
• Press line button for your extension, dial the number, and then lift the handset.
• Press the Speaker button, and then dial the number.
Answer a Call
• Lift the handset.
• If you are using the speakerphone, press
Speaker.
End a Call
• Hang up the handset.
• If you are using a speakerphone, press the
Speaker button.
Redial a Number
• Press the Redial button .
• To place the call, get a dial tone on the line, then press the Redial button.
Hold a Call
Hold
• Press Hold button.
• To put a call on hold, press the Hold button
.
The line button flashes green.
Resume a call
• To resume the call, press the flashing green line button.
Transfer a Call
• Hookflash is used to transfer calls from the
Cisco Unified IP Phone 6901.
• The Transfer button is used to transfer calls from the Cisco Unified IP Phone 6911.
• (For Cisco Unified IP Phone 6911 only.) Direct
Transfer allows you to connect two calls to each other (without remaining on the line yourself).
Transfer a Call to Another Number Using the
Hookflash
(For Cisco Unified IP Phone 6901 only.)
• Verify that you are on an active call (not on hold).
• Press and release the hookswitch to get a dial tone.
• Enter the transfer recipient’s phone number.
• Wait for the recipient to answer. (Or, skip to
Step 5 while the call is ringing.)
• Hang up. The transfer is complete.
Place a Conference Call Using the
Hookflash
For Cisco Unified IP Phone 6901 only.)
1.
Verify that you are on an active call (not on hold).
2.
Press and release the hookswitch to get a dial tone.
3.
Dial the party’s number.
4.
Wait for the recipient to answer. (Or, skip to
Step 5. while the call is ringing.)
5.
Press and release the hookswitch again.
6.
A conference with three participants is created.
Set up a Conference
(For Cisco Unified IP Phone 6911 only.)
1.
Verify that you are on an active call (not on hold).
2.
Press the Conference button .
3.
Enter the phone number for the party you want to add to the conference.
4.
Wait for the party to answer (or skip to Step 5.
while the call is ringing).
5.
Press the Conference button again.
The conference begins.
Repeat these steps to add more parties, if desired.
Check for Voice Messages
To check for voice messages:
• Look for a solid red light on your handset.
You can configure the visual message waiting lamp using your User Options web pages.
• Listen for a stutter tone when you lift the handset.
You can configure the audible message waiting lamp using your User Options web pages.
Listen to Voice Messages
(For Cisco Unified IP Phone 6911 only.)
• Press the Messages button, then follow the voice prompts to listen to your messages.
(For Cisco Unified IP Phone 6901 only.)
• Using the keypad, dial the voice mail access number (provided by your system administrator), then follow the voice prompts to listen to your messages.
Shared Lines
Shared lines allow you to use one phone number for multiple phones.
You might have a shared line if you have multiple phones and want one phone number, share call-handling tasks with co-workers, or handle calls on behalf of a manager.
For example, if you share a line with a co-worker:
• When a call comes in on the shared line:
– Your phone rings and the line button flashes amber.
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– Your co-worker’s phone rings and the line button flashes amber.
• If you answer the call:
– Your line button turns green.
– Your co-worker’s line button turns red.
When button is red, that line cannot be used to barge in on the call or used to make another call.
• If you put the call on hold:
– Your line button flashes green
– Your co-worker’s line button flashes red.
When the line flashes red, your co-worker can pick up the call.
Marywood University
Cisco 6901 Phone Instructions
Page 1 of 2
1. General Phone Settings Setup – e.g. Greeting, Voicemail, Personal Settings, etc. a. Dial ext. 8444 b. Enter 12345 as the pre-assigned temporary password (press # to confirm) c. Follow operator instructions (remember to select # to confirm)
Summer 2012
Version 1
2. The Cisco voice will instruct you to Record your name to identify you to other callers a. To record your name, in a pleasant voice, say your first and last name, or your professional name after the tone b. When finished saying your name, IMMEDIATELY press the # key c. To keep the recorded name, press the # again
3. To Change Password a. Select the messages icon b. Enter 12345 as the pre-assigned temporary password (press # to confirm) c. Press 4 for Setup Options d. Press 3 for Personal Settings e. Press1 to Change Password f. Enter new password (press #) g. Enter new password (press #)
4. Recording Your Greetings
Must be set up in the general phone settings
MUST set up the STANDARD Greeting a. Standard – School Hours Greeting
“You have reached Sharon Jones’ voicemail. I am currently away from my desk. Please leave a message.” b. Closed – Message to be set up for after school hours c. Alternate – Overrides Standard and Closed greetings
Message can be set up for when you are on vacation
5. Checking Voice Mail from your own desk phone a. Dial ext. 8444 b. Enter your password c. Follow Operator Options – e.g. To hear new messages press 1 d. To skip to next message without finishing current message enter # key e. To speed up a message playback hit 6 repeatedly… to slow down hit 4 f. Hit the 8 key to pause & resume message playback g. To delete messages enter a 3 h. To save for later enter a 2 i. To reply to a voicemail from a Cisco phone, enter a 4 j. To forward a copy of the message enter a 5 – to switch from alpha directory to numeric enter # #
NOTE: To check voicemail on the old phone system, dial 4777 and follow the prompts
Marywood University Cisco Phone Quick Help P a g e | 1
Marywood University
Cisco 6901 Phone Instructions
Page 2 of 2
6. Checking Voice Mail from Another Extension other than your own a. Dial ext. 8444 b. Select the asterisk * key c. You are prompted to enter your id # (which is your extension e.g. x4304) d. Select the pound # key to confirm e. After the prompt, enter your password, select the pound # key to confirm f. Follow Operator Options – e.g. To hear new messages press 1
Summer 2012
Version 1
7. Checking Voice Mail from Outside Line a. Dial 570-963-8444, enter your extension, wait until you hear the message b. Select the asterisk * key c. You are prompted to enter your id # (which is your school extension e.g. x4304) d. Select the pound # key to confirm e. You are prompted to enter your password, select the pound # key to confirm f. Follow Operator Options – e.g. To hear new messages press 1, etc.
NOTE: To check voicemail on the old phone system, dial 570-961-4777 and follow the prompts
8. Transferring Voice Mail Message from your voicemail to another user a. Listen to voice mail message b. Press 5 to Forward c. By default the system wants you to spell the user you want to forward the message to
>>>Press ## to switch to extension numbers, if desired d. Enter the extension of the user you want to forward the message e. After forwarding you can save or delete your copy of the call
9. Placing an Outside Call with a 570 prefix (that is not considered long distance) a. Dial 9 570 and the remaining 7 digits
10. Placing an Outside Call with a 570 prefix (that is considered long distance) a. Dial 9 1 plus the 10 digit number
11. Making Long Distance Calls a. Dial the long distance number (Dial “9” for an outside line, dial “1” and the number) b. If prompted to enter a PIN, follow the on-screen instructions
Marywood University Cisco Phone Quick Help P a g e | 2
U
SER
G
UIDE
Cisco Unified IP Phones 7942G and 7962G for
Cisco Unified Communications Manager Express Version 7.1
1 Overview, page 2
2 Operating Your Phone, page 6
3 Phone Features Index, page 20
