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troubleshooting
If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.
When you turn on your phone or while you are using the phone, it prompts you to enter one of the following codes:
Code
Password
PIN
Try this to solve the problem:
When the phone lock feature is enabled, you must enter the password you set for the phone.
When using the phone for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or USIM card. You can disable this feature by using the PIN lock menu.
Code
PUK
PIN2
Try this to solve the problem:
Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.
When you access a menu requiring the
PIN2, you must enter the PIN2 supplied with the SIM or USIM card. For details, contact your service provider.
a
The phone prompts you to insert the SIM card.
Ensure that the SIM or USIM card is installed correctly.
Your phone displays “Service unavailable” or
“Network connection Error.”
• When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
• You cannot access some options without a subscription. Contact your service provider for more details.
You enter a number, but the call is not dialled.
• Ensure that you have pressed the Dial key: [ ].
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number.
b
Another caller cannot reach you.
• Ensure that your phone is turned on.
• Ensure that you have accessed the right cellular network.
• Ensure that you have not set call barring for the phone number.
Another caller cannot hear you speaking.
• Ensure that you are not covering the built-in microphone.
• Ensure that the microphone is close to your mouth.
• If using a headset, ensure that it is properly connected.
The phone beeps and the battery icon flashes.
Your battery is low. Recharge or replace the battery to continue using the phone.
The audio quality of the call is poor.
• Ensure that you are not blocking the phone’s internal antenna.
• When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.
You select a contact to call, but the call is not dialled.
• Ensure that the correct number is stored in the contact list.
• Re-enter and save the number, if necessary.
The battery does not charge properly or sometimes the phone turns itself off.
• The battery terminals may be dirty. Wipe both gold-coloured contacts with a clean, soft cloth and try charging the battery again.
• If the battery will no longer charge completely, dispose of the old battery properly and replace it with a new battery.
Your phone is hot to the touch.
When you use applications that require more power, your phone may heat up.
This is normal and should not affect your phone’s lifespan or performance.
c
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Key Features
- Single SIM Black, White
- 7.11 cm (2.8") 240 x 320 pixels Touchscreen
- Rear camera resolution (numeric): 3.15 MP
- MicroSD (TransFlash) 16 GB
- Wi-Fi Bluetooth 2.1+EDR USB port
- FM radio Multimedia Messaging Service (MMS)
- Position location Assisted GPS (A-GPS)
- Lithium-Ion (Li-Ion) 960 mAh
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Table of contents
- 3 using this manual
- 5 contents
- 8 safety and usage information
- 8 Safety warnings
- 11 Safety precautions
- 13 Important usage information
- 19 introducing your mobile phone
- 19 Unpack
- 20 Phone layout
- 21 Keys
- 22 QWERTY keyboard
- 23 Icons
- 25 assembling and preparing your mobile phone
- 25 Install the SIM or USIM card and battery
- 27 Charge the battery
- 28 Insert a memory card (optional)
- 29 Attach a hand strap (optional)
- 30 using basic functions
- 30 Turn your phone on and off
- 31 Use the touch screen
- 32 Access menus
- 33 Switch applications
- 33 Use widgets
- 34 Access help information
- 35 Use shortcuts in Quick access mode
- 35 Customise your phone
- 39 Use basic call functions
- 40 Send and view messages
- 43 Add and find contacts
- 44 Use basic camera functions
- 46 Listen to music
- 48 Browse the web
- 49 Use the Google services
- 51 using advanced functions
- 51 Use advanced call functions
- 54 Use advanced phonebook functions
- 55 Use advanced messaging functions
- 57 Use advanced camera functions
- 60 Use advanced music functions
- 64 using tools and applications
- 64 Use the Bluetooth wireless feature
- 66 Activate and connect to a wireless LAN (WLAN)
- 68 Activate and send an SOS message
- 69 Activate the mobile tracker
- 69 Make fake calls
- 70 Record and play voice memos
- 71 Edit images
- 73 Print images
- 74 Upload photos and videos to the web
- 75 Use Java-powered games and applications
- 76 Synchronise data
- 78 Use RSS feeds
- 79 View your current position
- 79 Update the GPS functionality
- 79 Create and view world clocks
- 80 Set and use alarms
- 81 Use the calculator
- 81 Convert currencies or measurements
- 82 Set a countdown timer
- 82 Use the stopwatch
- 82 Create new tasks
- 82 Create new memos
- 83 Manage your calendar
- 84 troubleshooting
- 87 index