Before contacting a service center. Samsung 100, EC-SH100ZBPRE1, EC-SH100ZBPSMX, EC-SH100ZBPBUS, EC-SH100ZBPSE1, EC-SH100ZBPSGB, EC-SH100ZBPBE1, EC-SH100ZBPBGB, EC-SH100ZBPRGB, SH100

Before contacting a service center

If you are having trouble with your camera, try these troubleshooting procedures before you contact a service center. If you have attempted the suggested remedy and are still having problems with your device, contact your local dealer or service center.

When you leave your camera at a service center, be sure to also leave the other components that may have contributed to the malfunction, such as the memory card and battery.

Situation

Cannot turn on the camera

The power turns off suddenly

The camera is losing battery power quickly

Suggested remedies

•

•

•

•

•

Ensure that the battery is inserted.

Ensure that the battery is inserted correctly. (p. 18)

Charge the battery.

Charge the battery.

Your camera may be in Power save mode. (p. 132)

• The camera may turn off to prevent the memory card from being damaged due to an impact. Turn on your camera again.

• The battery may lose power more quickly in low temperatures (below 0 °C). Keep the battery warm by putting it into your pocket.

• Using the flash or recording videos depletes the battery quickly. Recharge if needed.

• Batteries are consumable parts that must be replaced over time. Get a new battery if the battery life is diminishing quickly.

Situation

Cannot capture photos

The camera freezes

The camera heats up

The flash does not work

Suggested remedies

• There is no space on the memory card.

Delete unnecessary files or insert a new card.

•

•

Format the memory card.

The memory card is defective. Get a new memory card.

• Make sure that the camera is switched on.

•

•

Charge the battery.

Make sure that the battery is inserted correctly.

Remove the battery and insert it again.

While you use the camera, it may heat up.

This is normal and should not affect your camera’s lifespan or performance.

•

•

The flash option may be set to off. (p. 57)

You cannot use the flash in some modes.

Appendixes

143

Before contacting a service center

Situation

The flash fires unexpectedly

The date and time are incorrect

The touch screen or buttons do not work

Suggested remedies

The flash may fire due to static electricity.

The camera is not malfunctioning.

Set the date and time in the display settings.

(p. 131)

The camera screen responds poorly

The memory card has an error

Cannot play back files

Remove the battery and insert it again.

If you use your camera at very low temperatures, it may cause the camera screen to malfunction or discolor. For better performance of your camera screen, use your camera in moderate temperatures.

• Turn off your camera and then turn it on again.

• Remove your memory card and insert it again.

• Format your memory card.

See “Cautions when using memory cards” for more detail. (p. 138)

If you change the name of a file, your camera may not play the file (the name of the file should meet the DCF standard). If you encounter this situation, play back the files on your computer.

Situation

The photo is blurry

Suggested remedies

• Make sure that the focus option you set is suitable for close-up shots. (p. 60)

• Make sure that the lens is clean. If not, clean the lens. (p. 135)

• Make sure that the subject is within range of the flash. (p. 146)

The colors in the photo do not match the actual scene

An incorrect white balance can create unrealistic color. Select the proper white balance option to suit the light source.

(p. 70)

The photo is too bright

The photo is too dark

•

•

Your photo is overexposed.

• Turn off the flash. (p. 57)

Adjust the ISO sensitivity. (p. 59)

Adjust the exposure value. (p. 68)

•

•

Your photo is underexposed.

• Turn on the flash. (p. 57)

Adjust the ISO sensitivity. (p. 59)

Adjust the exposure value. (p. 68)

Appendixes

144

Before contacting a service center

Situation

The TV does not display your photos

Your computer does not recognize your camera

Suggested remedies

• Make sure that the camera is correctly connected to the TV with the A/V cable.

• Make sure that your memory card contains photos.

• Make sure that the USB cable is connected correctly.

• Make sure that your camera is switched on.

• Make sure that you are using a supported operating system.

Your computer disconnects the camera while transferring files

The file transmission may be interrupted by static electricity. Disconnect the USB cable and connect it again.

Your computer cannot play videos

Videos may not play on some video player programs. To play video files captured with your camera, install and use the Intelli-studio program on your computer. (p. 100)

Situation

Intelli-studio is not functioning properly

Suggested remedies

•

•

End Intelli-studio and restart the program.

You cannot use Intelli-studio on

Macintosh computers.

• Make sure that PC Software is turned on in the settings menu. (p. 130)

• Depending on your computer's specifications and environment, the program may not launch automatically. In this case, click Start “ My Computer

“ Intelli-studio “ iStudio.exe on your computer.

Appendixes

145