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9 Support and other resources
Contacting HP
HP technical support
For worldwide technical support information, see the HP support website: http://www.hp.com/support
Before contacting HP, collect the following information:
•
Product model names and numbers
•
Technical support registration number (if applicable)
•
Product serial numbers
•
Error messages
•
Operating system type and revision level
•
Detailed questions
Subscription service
HP recommends that you register your product at the Subscriber's Choice for Business website: http://www.hp.com/go/e-updates
After registering, you receive email notification of product enhancements, new driver versions, firmware updates, and other product resources.
Related information
The following documents provide related information:
•
HP E5000 Series Messaging System for Microsoft Exchange Quick Start Guide
•
HP 3U Storage System Rail Kit Installation Instructions
To locate the messaging system documents, go to http://www.hp.com/go/e5000 , and then click the support link.
You can also find these documents from the Manuals page of the HP Business Support Center website: http://www.hp.com/support/manuals
HP websites
For additional HP information, see the following HP websites:
• http://www.hp.com/go/E5000
• http://www.hp.com
• http://www.hp.com/go/storage
• http://www.hp.com/go/hpsim
• http://www.hp.com/service_locator
• http://www.hp.com/support/manuals
• http://www.hp.com/support/downloads
Contacting HP 131
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Related manuals
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Table of contents
- 7 Features
- 7 Hardware components
- 8 Software components
- 10 Exchange Server 2010 network requirements
- 10 Network connections
- 14 Verify the kit contents
- 14 Locate and record the product number, serial number, and SAID number
- 14 Unpack and rack the messaging system hardware
- 16 Cable expansion disk enclosures
- 17 Power on the messaging system
- 17 Configure the EMU and iLO management processors
- 20 Accessing the messaging system
- 21 Adding expansion disk enclosures to an installed messaging system
- 21 Adding hard drives to an installed E5000 system
- 23 Configuring server software
- 26 Deploying Microsoft Exchange Server 2010
- 32 Using Microsoft Exchange Jetstress and Load Generator (optional)
- 34 Using notification alerts
- 34 Configuring Alerts and Email
- 38 HP System Management Homepage
- 38 Starting the System Management Homepage application
- 38 System Management Homepage main page
- 42 Using the System Manager
- 47 Component LEDs
- 55 EMU CLI SHOW commands
- 55 Using Recovery LUN Manager
- 56 Using Storage Viewer
- 58 HP Support websites
- 58 HP Insight Remote Support software
- 59 Microsoft Systems Center Operations Manager
- 59 HP 1210m Volume Online Tool
- 60 Obtaining the Service Agreement ID
- 60 Locating the messaging system warranty entitlement label
- 61 Determining the current messaging system software version
- 61 Upgrading E5000 software
- 62 Upgrading a component's firmware
- 66 Resolving errors after the HP 1210m controller upgrade
- 67 Resolving an EMU upgrade issue
- 67 Upgrading hardware components
- 67 Powering the system off and on
- 69 Customer self repair
- 69 Best practices for replacing components
- 69 During replacement of the failed component
- 69 Accessing component replacement videos
- 70 Identifying the spare part
- 70 Replaceable parts
- 73 Hot, warm, and cold swap components
- 73 Preventing electrostatic discharge
- 73 Verifying component failure
- 74 Verifying proper operation
- 74 Wait times for hard disks
- 75 Removing the system enclosure from the rack
- 76 Inserting the system enclosure into the rack
- 76 Removing and replacing the server interposer board
- 78 Removing and replacing the midplane board
- 81 Removing and replacing a SAS cable
- 81 Removing and replacing the SAS I/O module
- 83 Removing and replacing the fan module
- 84 Removing and replacing the power UID button assembly
- 85 Removing and replacing the power supply
- 86 Removing and replacing the HP Ethernet I/O module
- 87 Removing and replacing the PCIe module (with card)
- 89 Removing and replacing the EMU module
- 90 Removing and replacing the server blade backplane
- 92 Removing and replacing the server airflow baffle
- 93 Removing and replacing the front bezel (standard)
- 95 Removing and replacing the front bezel (full)
- 96 Removing and replacing the front LED display board in the rack (standard)
- 97 Removing and replacing the front LED display board (full)
- 99 Removing and replacing a drive drawer
- 104 Removing and replacing the drive drawer hard drive
- 106 Removing and replacing the drive drawer rails (side or bottom)
- 111 Removing and replacing the enclosure rails
- 116 Removing and replacing the rack rails
- 116 Removing and replacing server blades
- 117 Removing and replacing the server blade hard drive
- 119 Removing and replacing the 1210m controller board components
- 121 Removing and replacing the 1210m cache module
- 124 Removing and replacing the capacitor pack
- 126 Removing and replacing the Mezzanine NIC
- 128 System Recovery DVD
- 128 Restoring the factory image with a DVD or USB flash device
- 128 Using a USB flash drive for messaging system recovery
- 129 Managing disks after a system restoration
- 130 Restoration in nonproduction environments
- 130 Restoration in production environments
- 131 Contacting HP
- 131 HP technical support
- 131 Subscription service
- 131 Related information
- 131 HP websites
- 132 Microsoft websites
- 132 Rack stability
- 134 CLI reference
- 134 Command line conventions
- 134 Operational groups
- 135 Authentication
- 138 Time functions
- 141 Inventory and status
- 147 Internet control
- 149 Server management
- 152 Enclosure control
- 156 Forensic
- 158 Session
- 161 Using the Enclosure Manager physical interface
- 161 Activate Button Menu
- 161 Reboot EM (bE)
- 162 Restore Factory Defaults (Fd)
- 162 Recover Lost Password (Fp)
- 162 Set DHCP IP Address (dH)
- 162 Set Link Local IP Address (LL)
- 163 Display Current IP Address (IP)
- 163 Exit Button Menu
- 164 E5000 Configuration Wizard
- 166 System Manager
- 167 E5000 Exchange Deployment Tool
- 168 Firmware Update
- 170 Enclosure Manager Settings
- 170 Storage Viewer
- 171 Recovery LUN Manager
- 171 CSP WBEM Providers
- 172 CMP
- 176 E5000 Configuration Wizard
- 177 Exchange Deployment Tool
- 178 Microsoft Exchange
- 179 Performance
- 180 Regulatory compliance identification numbers
- 180 Federal Communications Commission notice
- 180 FCC rating label
- 180 Class A equipment
- 180 Class B equipment
- 181 Modification
- 181 Cables
- 181 Canadian notice (Avis Canadien)
- 181 Class A equipment
- 181 Class B equipment
- 181 European Union notice
- 182 Japanese notices
- 182 Japanese VCCI-A notice
- 182 Japanese VCCI-B notice
- 182 Japanese VCCI marking
- 182 Japanese power cord statement
- 182 Korean notices
- 182 Class A equipment
- 182 Class B equipment
- 183 Taiwanese notices
- 183 BSMI Class A notice
- 183 Taiwan battery recycle statement
- 183 Vietnamese notice
- 184 Laser compliance notices
- 184 English laser notice
- 184 Dutch laser notice
- 184 French laser notice
- 185 German laser notice
- 185 Italian laser notice
- 185 Japanese laser notice
- 186 Spanish laser notice
- 186 Recycling notices
- 186 English recycling notice
- 187 Bulgarian recycling notice
- 187 Czech recycling notice
- 187 Danish recycling notice
- 187 Dutch recycling notice
- 188 Estonian recycling notice
- 188 Finnish recycling notice
- 188 French recycling notice
- 188 German recycling notice
- 189 Greek recycling notice
- 189 Hungarian recycling notice
- 189 Italian recycling notice
- 189 Latvian recycling notice
- 190 Lithuanian recycling notice
- 190 Polish recycling notice
- 190 Portuguese recycling notice
- 190 Romanian recycling notice
- 191 Slovak recycling notice
- 191 Spanish recycling notice
- 191 Swedish recycling notice
- 191 Turkish recycling notice
- 192 Battery replacement notices
- 192 Dutch battery notice
- 192 French battery notice
- 193 German battery notice
- 193 Italian battery notice
- 194 Japanese battery notice
- 194 Spanish battery notice