Active Health System Viewer 2.10 User Guide

Fault Detection Analytics

Fault Detection Analytics is a two part solution that:

• Identifies error conditions based on rules defined by Hewlett Packard Enterprise.

• Evaluates error codes and events and provides repair actions.

Procedure

1.

To access the fault detection analytics information, click

Fault Detection Analytics

from the

Navigation

menu. The

Fault Detection Analytics

page is displayed.

2.

From the table, click a severity to view additional information, including

Device information

,

Fault

Information

,

Supporting Documentation

, and

Recommended Action

.

The table displays the severity (Caution or Critical), device, and error title.

3.

(Optional) Click

Create Support Case

in the

Navigation

menu to create a support case to send to Hewlett

Packard Enterprise for this problem.

4.

To return to the System Dashboard, click

System Dashboard

from the

Navigation

menu.

Common fault detection analytics tasks

Applications on my server are extremely slow. Is there an issue with my hardware?

I receive a POST error indicating that the HPE Smart Storage Battery is not sufficiently charged.

Table Continued

Fault Detection Analytics

11

I receive a POST error indicating an uncorrectable machine check exception.

Create and download AHS log. For more information, see

Downloading the AHS log

.

Load AHS log file to AHSV. For more information, see

Loading an AHS log file

.

Fault Detection Analytics

from the

Navigation

menu, and then click each critical event. For more

information, see

Fault Detection Analytics

.

Fault Detection Analytics

page, click

Event Logs

from the

Navigation

menu. For more information, see

Event Logs

.

If you are unable to self repair, create a support case and send to Hewlett Packard Enterprise Support.

For more information, see

Creating a support case

.

While I am away from office I receive an email alert that one of my servers does not power on.

Download AHS logs using the iLO application on a mobile device. For more information, see the HPE iLO user guide at

http://www.hpe.com/info/enterprise/docs

.

Log in to AHSV. For more information, see

Logging in to Active Health System Viewer

.

Load AHS log file to AHSV. For more information, see

Loading an AHS log file

.

Fault Detection Analytics

from the

Navigation

menu, and then click each critical event. For more

information, see

Fault Detection Analytics

.

If you are unable to self repair, create a support case and send to Hewlett Packard Enterprise Support.

For more information, see

Creating a support case

.

Based on the recommendation of AHSV, I need a part replaced and need to create a support case.

Fault Detection Analytics button in the navigation pane may provide recommendations for issue resolution.

If the recommendation requires intervention of HPE support as in the case of part replacements, you can create a support case from the AHS Viewer.

If no recommendations are available, click

Create Support Case

from the

Navigation

menu to create a support case. For more information, see

Creating a support case

.

12

Fault Detection Analytics