Shipping and Packaging Information. Black Box LBH184A, LBH181A, LBH081A, LBH082A, LBH084A, LBH182A

Chapter 5: Troubleshooting

Black Box reserves the right to charge for the testing of non-defective units under warranty. Testing and repair of product that is not under warranty will result in a customer (user) charge.

5.4 Shipping and Packaging Information

Should you need to ship the unit back to Black Box, please follow these instructions:

1. Package the unit carefully. It is recommended that you use the original container if available. Units should be wrapped in a "bubble-wrap" plastic sheet or bag for shipping protection. (You may retain all connectors and this Installation Guide.)

CAUTION :

Do not pack the unit in Styrofoam "popcorn" type packing material. This material may cause electro-static shock damage to the

unit.

2. Clearly mark the Return Material Authorization (RMA) number on the outside of the shipping container.

3. Black Box is not responsible for your return shipping charges.

4. Ship the package to:

Black Box Network Services

(contact Black Box Tech support for information)

APPENDIX A: WARRANTY INFORMATION

Black Box warrants its products to be free from defects in materials and workmanship for a period of three (3) years from the date of shipment.

During this warranty period, Black Box will repair or, at its option, replace components in the products that prove to be defective at no charge other than shipping and handling, provided that the product is returned prepaid to Black Box.

This warranty will not be effective if, in the opinion of Black Box, the product has been damaged by misuse, misapplication, or as a result of service or modification other than by Black Box.

Black Box reserves the right to make a charge for handling and inspecting any product returned for warranty repair which turns out not to be faulty.

724-746-5500 | blackbox.com

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