Mail Resources. Parallels H-Sphere 3.1
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Mail Resources
Parallels H-Sphere has an advanced mail system that is easy to manage.
Click the
Mail Info menu to manage your account mail services from the Mail controls page:
72 Mail Resources
Mail domains: a mail domain whose mail resources you can manage and view on the mail domain controls page. To manage mail resources on your other domains, choose it from the drop- down list and click Go.
Incoming POP3 Server and Outgoing (SMTP) Server: to deliver mail from and to your mail resources.
Login: sign into your mailbox or change its password from outside your control panel.
Change Mailbox Password Link: change mailbox password without logging into
Parallels H- Sphere control panel.
Mail traffic: traffic run up by incoming and outgoing mail on the mail domain it is displayed for.
Mind that it also includes traffic generated by incoming spam (on page 97) or virus
(on page 102) messages the system deletes.
Mail relay: switch ON the option to ensure incoming mail is kept on the mail relay server, if your primary mail server goes down.
AntiSpam: this resource filters and deletes incoming spam messages. Antispam (on
page 97) can be added for all mailboxes or for all mail resources.
AntiVirus: this resource checks incoming mail for viruses. Antivirus (on page 102)
can be added for all mailboxes or for all mail resources.
SPF: determines rules to be used by your corresponding mail servers to check whether e-mails received from your mail domain are forgery or not.
Mail Resources 73
Mail domain aliases: aliases of your mail domain (on page 88)
New E-mail Setup Functions: links to create new mail resources (on page 71).
[A] ... [Z] first-letter navigation links to the rest of your mail resources (based on alphabetical sorting)
[Prev] [1] [2] ... [Next] navigation links to the rest of your mail resources. Appear if there are more than 10 mail resources on the maildomain)
E-mail: e-mail address of mail resources on the mail domain.
Resources included: mail resources working on this e-mail address.
Properties: properties of mail resources working on this e-mail address:
- mailbox quota usage
- sign in the mailbox
- Catch All. This property is set on a mailbox level to catch all mail sent to non-existent mail addresses at this domain. It can be enabled only for one mailbox per domain. It can
‟t be enabled on other mail objects like mail alias, forward, responder.
- discard all incoming email
- add subscribers/moderators/trailer to a mailing list
- delete all mail resources working on the e-mail address
In this chapter:
Mail Under Service Domain For Third-Level Hosting ......................................... 94
74 Mail Resources
Mailboxes
Mailboxes are used to send and receive e-mails via client based mail software and can store mail on the hosting mail server.
Webmaster and postmaster mailboxes are obligatory created on each mail domain.
To create mailboxes:
1 Click
New E-mail in the E-mail Setup Functions section and fill in the configuration page:
2 Enter mailbox name into the
Email address box.
Mail Resources 75
3 Check
AntiSpam/AntiVirus to enable antispam filtering and antivirus protection for your mailbox.
4 Check the box next to MAILBOX and configure:
Password: an alphanumeric combination that authenticates logging into the mailbox. It is required when you are logging into the mailbox outside your control panel or when you configure an external mail client to access your mailbox.
Comment: enter description to help identify the mailbox.
Catch All: This property is set for a mailbox resource to catch all mail sent to nonexistent mail addresses at this domain. It can be enabled only for one mailbox per domain.
Catch All can‟t be set for postmaster or any other mail resource but mailbox.
Discard All Incoming Mail: If you don‟t need ALL your incoming mail, you can configure your mailbox to discard all incoming mail. In this case senders won
‟t receive „undelivered mail‟ notifications.
Alias by: use this option for mass creation of mail aliases. Enter alias names
(without the @ part) separated by „,‟ or „;‟ or „SPACE‟.
5 Click
Submit at the bottom of the form and agree with the charges, if any.
To remove a mailbox with preserving other services running on this e-mail address:
1 Click the mailbox e-mail address in the
E-mail list on the Mail Manager page.
2 Uncheck
MAILBOX and click Submit.
Note: Postmaster mailbox can
‟t be deleted.
To remove a mailbox with other mail services running on this e-mail address:
1 Go to the
Mail Manager page
2 Click the
Trash icon next to the target mailbox
Note: If
Catch All is enabled for a mailbox, it can‟t be deleted. To delete a Catch All mailbox, first switch
Catch All OFF or switch it to another mailbox.
Mailbox Storage Quota
Mailbox quota defines how many megabytes of mail you can store in your mailbox. You can
‟t store more than allowed by the mailbox quota. It‟s not included into the site disk space quota. If your hosting plan allows, you can increase the initial free mailbox quota.
To increase mailbox quota:
1 On the
Mail Manager page click the MB link in the mailbox Properties section:
76 Mail Resources
2 Enter new quota size in megabytes and click
Submit.
From this moment on, you will be charged for the difference between this new amount and the free amount your hosting plan grants. This charge will be added to the recurrent fee at the beginning of each billing period.
Note: You cannot change quota for the postmaster mailbox.
Signing into a Mailbox
To send and receive mail from your mailbox you should sign in.
On the
Mail Manager page click the Launch Webmail icon:
Provided you signed up for a Unix/Linux plan, you can also sign into your mailbox from outside your control panel by entering http://YOUR_WEB_SERVER_IP in the Address field of your browser and clicking the IMP-mail client link on the page you are taken to.
Postmaster and Webmaster
You get Postmaster mailbox for free. Webmaster is a regular mailbox and it counts towards your total mailboxes. This means, if you get 0 free mailboxes, you pay for the
Webmaster box, but you don ‟t pay for Postmaster.
When postmaster and webmaster mailboxes are created:
Catch All is disabled by default. You can enable it entirely in the Globals menu
Forward (on page 77) is disabled by default
Option Discard all incoming mail is enabled by default
You can ‟t change quota for the postmaster mailbox
Postmaster mailbox can ‟t be deleted
Mail Resources 77
Mail Forwards
Mail forwards redirect all mail sent to the mail forward e-mail address to other e-mail addresses.
Important: Mail forward cannot be set with
Catch All as postmaster.
To create a new mail forward:
1 Click
New E-mail on the Mail Manager page:
2 On the configuration page, that you will be taken to, enter the mail forward name in the
Email address field.
3 Check the box next to
MAIL FORWARD.
4 Enter destination e-mail addresses separated with „,‟ or „;‟ or „ENTER‟ or „TAB‟ or „SPACE‟:
5 Click
Submit and agree with the charges, if any.
6 To add e-mail addresses to the list of destination addresses, repeat the last three steps.
To remove e-mail addresses from the list of destination addresses, check the
Delete box next to the target e-mail addressed and click
Submit.
To remove a mail forward with preserving other services running on this e-mail address:
1 Click the mail forward e-mail address in the
E-mail list on the Mail
Manager page.
2 Uncheck the Mail Forward box and click Submit.
To remove a mail forward with other mail services running on this e-mail address:
1 Go to the
Mail Manager page
2 Click the
Trash icon next to the target mail forward
78 Mail Resources
Autoresponders
Autoresponder automatically sends a preset message in reply to all mail sent to the autoresponder ‟s e-mail address. They don‟t store the incoming mail as mailboxes do, nor can they be used to send messages other than the preset autoresponse.
To create an autoresponder:
1 Click
New E-mail on the Mail Manager page or click the name of the existing mail resource:
2 If you chose
New E-mail, enter the autoresponder name in the Email
address field. If you choose the existing mail resource, skip to Step 4.
3 Enable antispam (on page 97) and antivirus (on page 102) for mail
SMS. For security reasons, we strongly recommend it to minimize the risk of using your Mail SMS for distributing spam.
4 Scroll down to the
Autoresponder section and fill out the form:
Mail Resources 79
Check the box next to AUTORESPONDER.
Enter the uniform response in the Message field and its title in the Subject field.
Enter Sender Filter which restricts the range of possible sender e-mail addresses.
Autoresponder Warning:
If you get the warning, it means that administrator enabled patterns policy where
Sender Filter value is obligatory.
Autoresponder appears as marked and won ‟t work until you configure Sender
Filter:
80 Mail Resources
Include incoming message: if you want to quote the original message in the autoresponse.
If you check this option, there is a risk for your autoresponder to be used for distributing spam messages sent to it from intruders. To minimize this risk, configure antispam for the autoresponder as it is said in the item 4 above.
Add attachments to your autoresponder, for instance your corporate logo.
5 Click the
Submit button at the bottom of the form and agree with the charges, if any.
You can edit autoresponder message and its subject at any time.
Removing Autoresponder
with preserving other services running on its e-mail address:
1. Click the autoresponder e-mail address on the
Mail Manager page.
2. Uncheck the AUTORESPONDER box.
3. Click the
Submit button at the bottom of the form.
along with all mail services running on its e-mail address:
1. Go to the
Mail Manager page in the Mail Info menu.
2. Click the Trash icon in the autoresponders Properites section.
To remove a Catch All autoresponder, first switch
Catch All off.
Mailing Lists
Mailing lists act similar to forwards (on page 77) with the only difference that they offer
wider possibilities such as independent end user subscription, message and subscription moderation, archiving and more.
The mailing list solution available in the control panel is the popular EZMLM/IDX
MAILING LIST MANAGER (http://www.ezmlm.org). For comprehensive information on
EZMLM, see EZMLM FAQ (http://www.ezmlm.org/faq-0.32/index.html).
To create a mailing list:
1 Click
New Mailing List on the Mail Manager page:
2 Fill in the form that appears:
Mail Resources 81
E-mail address: the name of the mailing list that all mail will be forwarded from to subscribers. You can enter only a new e-mail address. If you need to use an existing address, first delete the resource that uses it.
Comment: a comment that will help you identify this address among other mail resources, if needed.
3 Click
Submit and agree to additional charges if any.
For specific details on how to configure your mail list (on page 85), please read
documentation at www.ezmlm.org
(http://www.ezmlm.org/)
82 Mail Resources
Managing Your Mail List Subscribers
The number of subscribers shows in brackets in the mailing list Properties column.
To add subscribers to a mailing list:
1 Click the
Subscribers icon in the Properties section.
2 Enter subscriber
‟s email address in the Add subscriber field. To add several subscribers at once, enter their e-mail addresses separated with line break in the
Batch subscribers creation field:
Mail Resources
3 Click
Submit.
To remove subscribers from a mailing list:
1 Click the
Subscribers icon in the Properties section.
2 Click
Delete next to the subscriber to delete subscribers one by one or the Delete icon in Remove all subscribers.
Sending Messages to Mailing List Subscribers
To send a message to a mailing list, send the newsletter to the mailing list e-mail address using WebMail or any mail client such as Outlook Express.
83
Managing Your Mailing List Moderators
Moderators approve of message posts and requests for subscription. Individual moderator ‟s addresses are kept secret, even from other moderators. The total number of moderators is displayed in brackets in the mailing list
Properties column.
To add a moderator to your mailing list:
1 Click the
Moderators icon in the Properties section.
2 Enter moderator ‟s e-mail in the field:
84 Mail Resources
3 Click
Add.
4 Repeat steps 1-3 if necessary
To remove a moderator from your mailing list:
1 Click the
Moderators icon in the Properties section.
2 Click the
Delete icon next to the moderator
There can be several moderators, both for messages and subscription:
Message moderators allow messages to be sent to the mail list. The message will be passed on to the mailing list subscribers only if a moderator approves it.
Subscription moderators allow people to join the list. If at least one subscription moderator approves the request, the user address becomes a subscriber.
As a rule of thumb, most lists use the same addresses for both functions.
Adding Mailing List Trailer
Message trailer is a uniform text added to each message. Typically, it contains instructions on how to unsubscribe from the list and similar information for subscribers.
There can be only one trailer for all messages within one mailing list. Message trailer can edited at any moment.
To add a message trailer:
1 Click the
Trailer icon on the Mail Manager page.
2 Enter the text that will be added to each of your subscribe messages:
3 Click
Submit.
To remove a message trailer, delete
the text and click Submit.
To remove a mailing list, click the
Trash icon in the mailing list‟s Properties section.
In this section:
Configuring Mailing Lists
You can configure mailing list by clicking the e-mail address in the E-mail list on the Mail
Manager page:
Enter the e-mail address that enables mail list subscribers to report their problems or error messages sending requests to your_mailinglist- [email protected]. Since EZMLM can take care of virtually all requests without human intervention, the list owner may read mail only infrequently.
By default, all messages sent to a list are kept archived. This way, subscribers can later retrieve messages from the archive. For instance, subscribers haven ‟t been following the list for a while, or they just want to see the discussion of a specific question. E.g.: retrieve one message at a time with the
-get command: [email protected] (get message 123) Read more on commands to access the ezmlm message archive
(http://www.ezmlm.org/ezman-0.32/ezman1.html#ss1.7%20). * The archive is also used
to create digests (on page 80). You can view mailing list archive from your Control Panel.
For this, click on the magnifying glass above the
Archived option:
This will carry you to a web interface where you can view and search for monthly archived messages received by your mailing list:
Check
Not Archived to disable archiving the messages sent to the list.
You can prohibit the overall access to the archive and authorize only moderators to get at it.
Check the Digest box to set up the mailing list with a digest function. The digest is a special kind of mailing list extension. Instead of sending separate messages, it sends out a collection of messages ordered by digest subscribers collections of messages. Digest is sent out when a predetermined time or traffic limit has been reached. Receiving digest is very convenient for users who want to follow a list, but not to participate in the discussion.
Digests contain each message as it was sent out by the list. No editorials, no missing messages. If the list owner has chosen to restrict posts and archive access to subscribers, digest subscribers are automatically given the same privilege. From the subscriber point of view, the digest list for the mailing list [email protected] is called your_mailinglist- [email protected]. You use the same commands to work with digest as you do when you work with the main list. The only difference is that you use your commands with „digest‟ indication.
Check “No prefix” to prohibit adding prefix to the subject line of each message that does not already contain it. If you want the subject line of each message that does not contain it, to include the prefix, place the text in the file
DIR/prefix
Here you can restrict the access to the mailing list archive by allowing only subscribers retrieve the archive. Non-subscribers
‟ requests will be rejected.
Usually an applicant for subscription ([email protected]) is sent a confirmation request. To confirm it, one should just reply to the message. When it is done, recipient ‟s address is added to the database and he becomes a subscriber.
This verification mechanism tests if the person at the subscription address really wants to be a subscriber. You can always include or exclude confirmation from the subscription procedure.
Normally, confirmation is not required to unsubscribe from a mailing list. However, this option gives added security in that one can ‟t remove another without permission.
Mailing list users are not allowed to list the addresses of all subscribers. Still, you can allow remote administrator to get it. The subscription log stores entries for each modification made to the subscriber database. Remote administrators can list this log or search it for specific entries. For example, listing this file allows the remote administrator to see recent additions and removals.
In special cases, the list owner may set up the list to be message moderated. On a message moderated list, messages, instead of going directly to the list (to send messages to the list, one must know its name. If the list is called [email protected], just send a message to [email protected]), are sent to one or more moderators. They can accept or reject, but not modify the message. If the message is accepted, it is sent to the list unmodified. If it is rejected, it is e-mailed back to the sender, optionally with an explanation from the moderator. On moderated lists it may take a little longer for the message to reach all the subscribers, since it has to be read and approved by at least one moderator before being sent out to the subscribers.
Here, you can allow remote administrators to edit the text files that make up most of the ezmlm responses. Replies are sent only if the target address is a remote administrator.
With this switch, ezmlm replies to the -edit command with a list of the files in dir/text/. Only files where editing seems reasonable are included in the list. The remote administrator can edit any file in dir/text/ by sending e-mail containing the new text to -edit.file where
“file” is the name of the file replaced (edited). In reply to this command, ezmlm sends a message with the file and editing instructions. A “cookie” based on the date, file name, and contents of the file is added to the “Reply-To:” address. The cookie becomes invalid as soon as the file has been changed, or after 27 hours, whichever is shorter. Also, the cookie cannot be used to edit any other file, even if the other file has exactly the same content.
Here you can disable posting by subscribers to the mailing list, so they will only receive messages posted by moderators. This is usually chosen to send announcement or notifications where the interaction between recipients is not intended.
If you enable this function, users will be required to request to the remote administrator in order to retrieve mail list archives. Otherwise, archive will be accessible only to the remote administrator.
With this option enabled, it will process commands sent in the subject to listrequest@host.
A remote administrator is an address with the rights to do certain administrative tasks remotely by E-mail. Depending on how the list is configured, remote administrators may have the right/ability to list subscribers, search for subscriber addresses by name, add and remove subscriber addresses and/or edit the texts that are sent in reply to list commands.
Mailing lists may use subscription moderation. Subscription to these lists is identical to the subscription process in mailing lists, except that after confirmation the request is passed on to the list moderator(s). One becomes a subscriber only after his request has been approved by a moderator, i.e. he replies to the “Reply-To:” address.
You can set up your mailing list to allow posts from subscribers only. In this case posts received from non-subscribers will be rejected and sent back.
To save changes, click
Submit.
Maildomain Aliases
Mail resources on a mail domain that has a mail domain alias will all have alternative addresses. Mail resources and their aliases will have different domain parts (i.e. mail domain and its alias) and the same resource names. For instance, with example.net being a mail alias to example.com, every mail resource on example.com will have a counterpart on example.net, specifically:
[email protected] will be an alternative mail address to [email protected]
[email protected] will be an alternative mail address to [email protected]
[email protected] will be an alternative mail address to [email protected] etc.
To create a Mail Domain Alias:
1 Make sure you enabled mail domain alias for the target domain.
2 On your control panel home page, click the
Mail Info icon.
3 In the
Mail domains drop down box, choose the domain you‟d like to enable mail domain alias for.
4 In the
E-mail Setup Functions section, click New Mail Domain Alias
5 On the page that appears choose the domain alias to enable mail domain alias on and click
Next:
6 Click
Submit on the next page to confirm your choice and agree with charges, if any.
Removing Mail Domain Aliases
Important: When removing mail domain alias, you remove aliases for ALL your mail resources on the primary mail domain. You cannot remove a mail domain alias for an individual mail resource.
To remove a mail domain alias:
1 Go to
Mail Info > Mail Manager
2 Click the
Trash icon next to the mail domain alias that you are removing in the Mail Domain Alias section:
Mailbox Aliases
Mail aliases are alternative addresses to existing mailboxes (on page 74) on the same domain
name. Messages sent to a mailbox alias arrive to the primary mailbox.
Creating Mail Aliases
1 Click
New E-mail on the Mail Manager page:
2 Enter the mailbox alias name in the
Email address field.
3 Check the
Catch All box to intercept messages sent to a non-existing account on the mail domain. If
Catch All isn‟t enabled on any mail resource on this domain, such messages will bounce back to the sender with an error notification.
4 Check the box next to
MAIL ALIAS and click to choose from existing mailboxes list to assign the mailbox alias to it:
To assign a mailbox alias to more than one mailbox:
1 Click mailbox names in the list with the
Shift or Ctrl key pressed. Chosen mailbox(es) will appear in the list on the right.
Caution: the mailbox alias won ‟t be created for the deselected mailboxes.
2 Click Submit and agree with charges, if any.
You can change a mailbox alias or assign it to other mailbox(es) or do both at any moment after.
Unassigning Mailbox Alias from Mailbox
You can unassign a mailbox alias from the mailbox(es) it ‟s currently assigned to.
1 Click the mailbox alias e-mail address in the
E-mail list on the Mail Manager page.
2 Select the mailbox name it is currently assigned to in the left
you have chosen: mailbox list.
3 Press the
Delete button next to the list.
To remove several mailboxes, select the mailboxes names in the list with the
Shift or Ctrl key pressed and click
Delete.
Removing Mailbox Aliases
To remove a mailbox alias preserving other services running on its e-mail address:
1 Click the mailbox alias e-mail address in the
E-mail list on the Mail Manager page.
2 Uncheck the
MAIL ALIAS box.
3 Click
Submit.
To remove a mailbox alias along with all mail services running it ‟s e-mail address, click the Delete icon in the mailbox alias Properties column on the Mail Manager page:
To delete a Catch All mailbox alias, first switch Off Catch All.
Mail SMS
Mail SMS is a mail resource which allows forwarding emails to the cell phone number in the form of SMS message.
To convert email into SMS, Parallels H-Sphere will strip the incoming email of all excessive content, e.g: HTML tags, system and server info. You can split one incoming e-mail into up to
10 SMS messages that will be sent to the recipients phone number in email format. The maximum length of one SMS message usually is set to 160 bytes, as required by most of mobile providers.
To create a mail SMS:
1 Click
New E-mail on the Mail Manager page or click the name of existing mail resource:
2 If you chose
New E-mail, enter the mail SMS name in the Email address field.
If you choose the existing mail resource, skip to Step 4.
3 Enable antispam (on page 97) and antivirus (on page 102) for mail SMS.
For security reasons, we strongly recommend it to minimize the risk of using your Mail SMS for distributing spam.
4 Scroll down to the
Mail SMS section and configure it:
Check the box next to Mail SMS to add this resource.
Set Max size of one SMS message: as a rule, mobile providers allow up to 160 bytes per one SMS message, you can set less.
Set Max messages for one email. Your SMS messages will be formed out of email according to the max size of the message you have set. If email is bigger, it will be truncated. You can later check email in your mail inbox. If smaller, administrator ‟s value of max messages will override your user settings. Example:
1. You set max SMS message size to 160 bytes and max number of messages to 3
2. You receive an email of 1000 bytes in size
3. According to your settings, cell phone user will receive 3 SMS messages by 160 bytes each, including mail header.
It makes 480 bytes in total, with the rest 520 bytes of email truncated
5 Enter recipients phone numbers in email format e.g:
[email protected]. where XXXXXXXXXXXX is the recipient ‟s mobile number, sms.mobile- provider.com - mobile operator domain for incoming SMS messages
6 Optionally, enter
Sender Filter which restricts the range of possible sender email addresses.
7 Click
Submit.
To edit Mail SMS message or its subject:
1 Click the Mail SMS e-mail address in the
E-mail list on the Mail Manager page:
2 Enter more phone numbers or Sender Filter patterns and click
Submit.
To remove mail SMS:
Option One: To remove
Mail SMS by preserving other services running on its e-mail address:
1 Click the Mail SMS e-mail address in the
E-mail list on the Mail Manager page.
2 Uncheck the box next to Mail SMS.
3 Click the
Submit button at the bottom of the form.
Option Two: To remove
Mail SMS along with all mail services running on its e-mail address, click the
Trash icon in the Properties section on the Mail Manager page:
Mail Under Service Domain For Third-Level
Hosting
In Parallels H-Sphere, owners of third-level domains can create e-mail resources under their service domains. If you host a third-level domain user.domain.com under service DNS zone domain.com, you can create mailboxes like [email protected] from your User control panel.
Important: You can create mail under third-level domains if administrator enabled creating emails under Service Zone in his administrator control panel. in his administrator control panel.
In this section:
Managing Mail Under Account With Third-Level Domain ................................... 95
Managing Mail Under Account With Third-Level Domain
To manage a mail resource under service domain, go to the Mail Info menu and chose the third-level domain from the drop-down box:
Note that mail domain shows both third-level domain (health.test4.psoft) and service domain (test4.psoft) it is created under. If you create a mailbox under the third-level health.test4.psoft, it will look like [email protected].
Important notes:
You can add any mail resources except for SPF, Mail Relay, Mail Domain Alias and
Catch All.Use unique names for all mail objects on the service domain level. For instance, if you create mail forward [email protected], another user can ‟t create mailbox named [email protected].
Use unique names for all mail objects on the service domain level. For instance, if you create mail forward [email protected], another user can ‟t create mailbox named [email protected].
Managing Mail Under Service Account
Log into your service account and go to
Mail Service page and click at Email created under
Service Domain link:
It will show the list of all mail resources created under this service domain:
AntiSpam Protection
AntiSpam allows to trace, filter out and delete spam messages coming to your mailbox. The system doesn
‟t delete messages recognized as spam. It only marks them as spam and delivers them in a regular way, which is why these messages also count against your summary traffic.
You can manage antispam protection on the level of account, mail domain and mail resource.
In this section:
Managing Antispam for the Entire Account ........................................................ 97
Managing Antispam on the Mail Domains Level ................................................ 98
Configuring Antispam Protection for Mail Resource ........................................... 99
Managing Antispam for the Entire Account
1 Select
Account settings in the Account menu. The following page will show:
2 Click to add antispam resource
for all mailboxes or for all mail resources (box,
forward, alias, responder) in this account.
3 You can delete all antispams in this account by clicking the
Trash icon.
Managing Antispam on the Mail Domains Level
1 Go to the Mail Info menu and select the mail domain from the drop-down box.
2 Click
Go and you will see the mail service details of the chosen mail domain:
3 Click to add antispam either
for all mailboxes of this mail domain or for all mail
resources (box, forward, alias, responder). If necessary, you can delete all antispams under this mail domain by clicking the
Trash icon.
4 Clicking the antispam icon will let you configure antispam settings fo r mail resources.
5 Click the
Submit button at the bottom of the form.
Managing Greylisting Settings
Parallels H-Sphere 3.3 introduces the greylisting antispam method
( http://www.greylisting.org/ ) on the mail domain level.
To configure greylisting parameters for a domain:
1 Go to the Mail Info menu and select a domain from the drop-down list.
2 Click the Edit icon next to the Grey List Manager field.
3 On the page that appears, set the following greylisting parameters:
GL_MIN_REJECT: Minutes to wait after the first delivery attempt. Range: 1-60 minutes.
Default value: 5 minutes.
GL_MAX_WAIT: Days after the first delivery when subsequent delivery attempts will not be accepted. Range: 1-30 days. Default value: 1 day.
GL_ACCEPT_GOOD: Days to pass after successful delivery when mail with the same
IP/sender/recipient combination can be accepted. Cannot be less than GL_MAX_WAIT.
Range: 1-30 days. Default value: 3 days.
If you wish to reset your changes, click
Restore Defaults.
4 To apply these settings to antispam settings for all mail resourses, click the
Set button. Note that this will override individual greylisting settings for mail resources.
5 Click
Submit to apply changes.
To set greylisting parameters for a mailbox:
1 On the
Mail Manager page for a mail domain, find and click a required mail resource from the
E-Mail list.
2 In the
Edit E-Mail form, make sure the Grey List box is checked. Click Submit to return to Mail Manager.
3 The
Grey List Edit icon will appear next to the mail resource under the
Resource Included column. Click this icon and configure the greylisting parameters as described above.
Configuring Antispam Protection for Mail Resource
1 Click the e-mail address in the
E-mail list on the Mail Controls page.
2 On the page that appears check the
AntiSpam box and click Submit at the bottom of the form.
3 On the
Mail Manager page click the Antispam icon in the Resources included column:
4 Fill up the
Antispam preferences page that will show:
a Spam check level determines how aggressively spam will be filtered. Antispam filters analyze each email message as it passes through the gateway email server and score it between 1 and 14. The larger the number the more likely it is considered to be spam:
Very Aggressive: guarantees almost anything delivered to your mailbox will be legitimate. However you will lose a lot of email (processes messages that score
over 2)
Aggressive: guarantees anything delivered to you will be legitimate. Still a fair chance of false positives (processes messages that score over 4)
Normal: might block some mailing lists messages (processes messages that score
over 7)
Relaxed: accepts semi-legitimate bulk mail (processes messages that score over
10)
Permissive: accepts almost everything (processes messages that score over 14)
The default value is usually 5, but this can be changed by the hosting system administrator. b
Spam processing:
Mark as spam: this will tag the email as spam, i.e. add the word SPAM to the subject line of the email and then forward the email on to the client as an attachment with details.
Remove: this will delete the spam email so when the client performs a send/recieve, they will never see the email.
Move To: this allows you to specify a mailbox spam email goes to. The client will never see this email unless they access the specified mailbox. c
MaxScore level, if not Undefined, overrides the Spam check level with an alternative score range from 20 to 500:
Very Aggressive - 20
Aggressive - 40
Strict - 60
Moderate - 80
Neutral - 100
Soft - 150
Permissive - 200
Loose - 300
Very Loose - 500
If spam email is detected on this level, it is deleted irrespective of your choice for
Spam processing. d White List - sender e-mail addresses to accept e
Black List - sender e-mail addresses to reject
Note: White and Black Lists have priority over the spam check level.
* you can use masks using '*' and '?'. For example: *@domain.com,
[email protected], *.domain.com
* e-mail addresses or masks should be separated by ',' or ';' or 'ENTER' or 'TAB' or 'SPACE'.
5 Click the
Submit button at the bottom of the form.
Once default Antispam preferences were changed and customized, it shows as a custom icon next to the mailbox:
It helps you track changes in your mail resources.
AntiVirus Protection
AntiVirus resource checks incoming mail for viruses and if detects any, sends e-mail notification about it and deletes the virus mail. You can enable antivirus resource for all mail domains in your account, for specific maildoman and for mail resources of specific mail domain.
You can manage antivirus protection on the level of account, mail domain and mail resource.
In this section:
Managing Antivirus on the Mail Domain Level ................................................... 103
Configuring Antivirus Protection for a Mail Resource ......................................... 103
Managing Antivirus for the Entire Account
1 Select
Account settings in the Account menu. The following page will show:
2 Click to add antivirus resource
for all mailboxes or for all mail resources (box,
forward, alias, responder) in this account.
3 You can delete all antiviruses in this account by clicking the
Trash icon.
Managing Antivirus on the Mail Domain Level
1 Go to the Mail Info menu and select a mail domain from the drop-down box.
2 Click
Go and you will see the mail service details of the chosen mail domain:
3 On the page you will be taken to, add antivirus resource either for all
mailboxes of this mail domain or for all mail resources (box,forward,alias,responder). If necessary, you can delete all antiviruses under this maildomain by clicking the
Trash icon.
4 Clicking the antivirus icon will let you configure antivirus settings for mail resources.
5 Click
Submit at the bottom of the form.
Configuring Antivirus Protection for a Mail Resource
1 Click the e-mail address in the
E-mail list on the Mail Manager page. The following page will appear:
2 Check the
AntiVirus box.
3 Click the Submit button at the bottom of the form.
4 On the
Mail Manager page click the Antispam icon in the Resources included column:
5 On the page that appears, edit the
Antivirus Preferences if necessary:
Virus processing. By default, it is set to Remove all incoming mail that bears a virus.
Mark as virus: this will tag the email as virus, i.e. add the word virus to the subject line of the email and then forward the email on to the client as an attachment with details.
Remove: this will delete the email so when the client performs a send/recieve, they will never see the email.
Move to: this allows you to specify a mailbox infected email goes to. The client will never see this email unless they access the specified mailbox.
MIME type. This will tag an email as virus according to the attachment‟s MIME Type. By default, it is disabled.
Disabled: this will make MIME Type mode unavailable.
Allowed MIME Types: this lets you check the MIME Types to be allowed, so the client will receive the emails
only of these MIME Types. The other emails will be rejected.
Denied MIME Types: this lets you mark the MIME Types to be denied, so the emails with attachments of these MIME Types will be rejected and returned to a sender.
The MIME Types are grouped into sections, so you can use the
Check all options to mark all the section and click
Submit.
6 Once default Antispam preferences were changed and customized, it shows as a custom icon next to the mailbox:
It helps you track changes in your mail resources.
E-Mail Forgery SPF
SPF or Sender Policy Framework (http://spf.pobox.com) fights e-mail forgery. It prevents unauthorized people from forging your email address. When you enable SPF, a DNS record is created to define IPs allowed to send mail from your mail domain. On receiving an e-mail from your mail domain, correspondent ‟s server checks if the IP address that the e-mail‟s come from is listed in your SPF DNS record. If it ‟s not, the e-mail will be rejected or flagged as suspicious.
E-mails sent to your mail domain will undergo similar check-up. Provided SPF in enabled on the sender ‟s mail domain, e-mails coming from the IP that isn‟t listed in the senders SPF DNS record, will be rejected or flagged as suspicious according to your SPF policy configuration
SPF can be enabled/disabled for a mail domain and/or domain aliases with mail service or mail domain alias.
You configure SPF preferences when you enable SPF. Later you can change SPF configuration by clicking the
Edit icon next in the mail domain/mail domain alias SPF entry:
you will be taken to SPF preferences page:
Here you set SPF politics or recommendations on how mail received from your mail domain should be treated by correspondent ‟s mail server. For example, by setting SPF mechanism
prefix to fail you announce that any message received from this domain is a forgery and recommend corespondent ‟s server to reject it.
In this section:
Enabling SPF
To enable SPF on domain:
1 Go to
Mail Info > Mail Manager and choose domain in the Mail domains dropdown list.
2 Turn ON SPF entry:
3 On the page you will be taken to configure SPF preferences (on page 105).
To enable SPF on domain alias:
1 Go to
Domain Settings > Domain Info and click the domain name.
2 Click the Edit icon next to the domain alias
3 Turn a button in the SPF entry to ON. You can ‟t enable SPF on domain aliases without mail service or mail domain alias.
4 On the page you will be take to configure SPF preferences (on page 105).
Alternatively, you can enable SPF on all mail domain ‟s aliases with mail service or mail domain alias, by clicking the
Add icon below the SPF entry on your mail domain settings page.
Disabling SPF
To disable SPF on domain:
1 Go to
Mail Info > Mail Manager.
2 Choose domain in the
Mail domains drop-down list.
3 Turn OFF SPF entry. Turning SPF OFF on the mail domain doesn ‟t disable it on its aliases.
To disable SPF on domain alias:
1 Go to
Domain Settings > Domain Info and click the domain name.
2 Click the Edit icon next to the domain alias.
3 Turn a button in the SPF entry to OFF.
Alternatively, you can disable SPF on all mail domain ‟s aliases with mail service or mail domain alias, by clicking the
Add icon below the Trash icon below the SPF entry on your mail domain settings page.
Outlook Express Mail
To configure your Outlook Express or any other e-mail client, you need to know your POP3 and SMTP servers.
To find them, log into Parallels H-Sphere control panel and go to the Mail Info menu.
Your provider ‟s mail server may use different SMTP relays for sending mail - POP before SMTP or SMTP AUTH.
In this section:
Configuring Outlook Express With POP Before SMTP ....................................... 108
Configuring Outlook Express With SMTP Auth Relay ........................................ 114
Configuring Outlook Express With POP Before SMTP
In POP before SMTP, the relay system collects your IP address when you authenticate yourself with the POP server, and then permits SMTP relaying from that IP address for a short period of time. In other words, if your server uses POP before SMTP, you need to check your mail first, only then you can send your messages.
To configure this email client with the POP before SMTP relay:
1 Open Outlook Express.
2 In the menu bar, go to the Tools drop-down menu and select Accounts.
3 On the page that shows, click
Add and select Mail.
4 On the wizard page that shows, enter your name in the field and click
Next to proceed.
Note: this email will appear when you send out emails.
5 On the page that shows, enter your
Email Address and click Next to proceed.
6 In the form that shows, choose POP3 as your incoming server and enter mail server name for both Incoming and Outgoing Mail. Clic k Next to proceed.
7 On the
Internet Mail Logon page enter full email address in the Account Name field and mailbox password in the
Password field. Check the Remember
Password box to avoid entering it every time you check or send email and click
Next to proceed.
8 On the page that shows, click
Finish to save settings and get back to the list of email accounts
9 Now that email account is created, select
Accounts from the Tools drop-down list in the menu bar.
10 On the
Internet Accounts window, select the newly created mail account and click
Properties to edit the settings for your email account.
11 On the
Properties page that appears, choose the General tab and check the settings of your email account.
Here you can:
set the name that will show in your letters
set reply email (should be the same as email)
12 Click
Apply and OK to save settings.
Configuring Outlook Express With SMTP Auth Relay
If your mail server uses SMTP AUTH, you must configure your Outlook Express to send a login and password not only when you receive mail, but also when you send it. Ask your provider which relay the server uses.
You can set SMTP Auth relay right after your email account is created.
To configure this email client with the SMTP Auth relay:
1 Select Accounts from the Tools drop-down menu in the menu bar.
2 On the Internet Accounts window, select the newly created mail account and click
Properties to edit the email settings.
3 On the
Properties page, choose the Servers tab and check My server requires
authentication box:
4 Click
Settings on the right. Outgoing Mail Server window will show.
Here you can:
use the same settings as incoming server;
enter account name and input another password for outgoing email.
check Remember password if you don‟t want to enter password each time you send out email.
5 Click OK.
6 Back on the
Properties page, click Apply and OK to save settings and then close all dialog boxes.
Now that Outlook Express is configured, you can send and receive email.
Eudora Mail Client
To configure your Eudora or any other e-mail client, you need to know your POP3 and SMTP servers.
To find them out, log into Parallels H-Sphere User control panel and got to the
Mail Info menu.
Your provider ‟s mail server may use different SMTP relays for sending mail - POP before SMTP or
SMTP AUTH.
In POP before SMTP, the relay system collects your IP address when you authenticate yourself with the POP server, and then permits SMTP relaying from that IP address for a short period of time. In other words, if your server uses POP before SMTP, you need to check your mail first, only then you can send your messages.
If your mail servers uses SMTP AUTH, you must configure your Eudora to send a login and password not only when you receive mail, but also when you send it. Ask your provider which relay the server uses.
To configure Eudora:
1 Open Eudora and go to the
Tools menu > Options.
2 On the page that shows, select
Getting Started on the left and fill in the following form:
Real name - enter the name you would like others to see when they receive your e-mail;
Return address - your full e-mail address;
Mail Server - your incoming mail server;
Login Name - your e-mail address;
SMTP Server - your outgoing mail server.
3 Click
OK. Once you have filled these fields, Eudora will populate other settings based on your input.
4 Select
Checking Mail on the left and fill out the form that shows:
Mail Server (POP) and Login Name should be populated from your input on the Getting
Started screen.
Check for mail every “X” minutes - determine how often Eudora will check for new mail messages when you are connected.
Send on check - allows you to send any outgoing mail messages at the time that you check for incoming mail.
Save password - check it and you won‟t enter it each time you check your mail.
5 Click
OK to save settings.
6 Select
Incoming Mail on the left and check the necessary options:
Server Configuration - must be set to POP;
Leave mail on server - allows your e-mail to be stored on a server;
Otherwise, mail can be deleted after storing for a certain amount of days or upon emptying from Eudora ‟s Trash bin;
Skip messages - allows you to not download messages that are of a large size;
Offline should not be checked;
Authentication style should be set to Passwords.
7 Click
OK.
8 Select
Sending Mail on the left.
9
Return address and SMTP server should already be completed from previous fields on the
Getting Started tab;
Domain field can be left blank;
Allow authentication: Leave it unchecked for POP SMTP relay. Should be checked only for
SMTP Auth Relay
Immediate send allows Eudora to send messages immediately after being written, as opposed to storing them in the Outbox for you to send at a later time;
Check Send on check to send any outgoing mail messages at the time that you check for incoming mail;
Leave Secure Sockets as the default setting;
10 Click
OK to save settings.
Now that Eudora Mail is configured, you can send and receive emails.
Unduh
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