Troubleshooting
Troubleshooting
7
Problem
Camera will not turn on
No image on LCD monitor
Shutter will not release
Cause
Battery is not installed
Solution
Check if a battery is installed. If not,
install battery (p.15).
Battery is installed incorrectly
Check orientation of battery. Reinsert
battery (p.15).
The battery is exhausted Charge the battery (p.14).
The battery performance has temporarily deteriorated because it is too cold
Warm up the battery by placing it in a pocket where it can come in contact with body heat.
Camera is turned off
Camera is connected to a computer
Camera is connected to a
TV
Turn the camera on (p.20).
The LCD monitor turns off when the camera is connected to a computer.
The LCD monitor turns off when the camera is connected to a TV.
Display mode is set to Off
Power Saving function has activated
Image is displayed but is hard to see
Flash is charging
No available space on SD
Memory Card or in the built-in memory
Recording
Touch the LCD monitor to change the
display mode setting (p.41).
Deactivate by pressing the shutter release button halfway in Capture mode.
Increase the brightness of the LCD
monitor (p.162).
Pictures cannot be taken while the flash is charging. Wait until charging is finished.
Insert SD Memory Card with available
space or delete unwanted files (p.17,
p.102). Change the picture size or
quality or both and try again (p.54,
p.108).
Wait until recording is finished.
172
Troubleshooting
Problem
Subject is not in focus
Flash does not discharge
Subject is blurred
Colors in picture are not accurate
Cause
Subject is difficult to focus on with autofocus
Solution
Lock focus on another object located at the same distance (press shutter release button halfway), then compose picture and press shutter release button fully, or use Manual Focus
mode (p.73).
Subject is not in focusing area
Subject is too close
Focus mode is set to q
(Macro)
Position subject in focus frame in middle of LCD monitor. If the subject is outside the focusing area, aim the camera at the subject and lock the focus (press shutter release button halfway), then compose picture and press the shutter release button fully.
Set focus mode to q (Macro) (p.72).
Subjects at a distance of 40 cm or greater will be out of focus if taken with the focus mode set to q (Macro)
(p.72).
Subject is too dark to focus on
Flash mode is set to a
(Flash Off)
Set auxiliary AF light to On (p.75).
Set to , (Auto) or b (Flash On) (p.62).
The shooting mode is set to C (Movie), the drive mode is set to 1 (Cont.
Shooting), the Auto
Bracket is set to
Exposure, or the focus mode is set to s (Infinity)
Switch to a different mode.
Camera moved when taking a picture
Subject moved when taking a picture
Camera is unable to automatically adjust white balance, or setting is incorrect
Use a tripod and the self-timer or remote control function when taking a
picture (p.71).
Use flash or set a higher ISO sensitivity
to increase the shutter speed (p.71).
Check the white balance setting (p.64).
7
173
Troubleshooting
7
Problem
Picture is too dark
Cause
Flash mode is set to a
(Flash Off)
Subject is beyond the flash range
Camera is unable to correctly adjust exposure
Take picture within range of flash
(p.62).
Solution
Set to , (Auto) or b (Flash On) (p.62).
Adjust EV setting toward q (p.59).
Subject is backlit
Flash discharged
Use spot AE metering on the subject to
obtain proper exposure (p.61).
Set the flash mode to a (Flash Off) to turn off the flash, or set it to b (Soft) to
lower the intensity of the flash (p.62).
Picture is too light
Image or sound file cannot be deleted
Cannot play back image or sound file in built-in memory
Camera is unable to correctly adjust exposure
SD Memory Card is writeprotected
Image or sound file is protected
SD Memory Card is inserted
Adjust EV setting toward p (p.59).
Unlock the SD Memory Card write-
protection switch (p.19).
Cancel the protection setting of the
image or sound file (p.105).
Remove the SD Memory Card (p.18).
To play back the data in the built-in memory, press and hold the playback button in the Capture mode for more than two seconds.
Functions return to their original settings when camera is turned off
Memory is set to Off
Set Memory to On, to save the settings of your functions when the camera is
turned off (p.39).
Wrong date is displayed on images and/or sound files
Date and time are not set
Camera was stored with exhausted battery
Set the date and time. The date and time are not set at the time of purchase
(p.21).
The date and time settings are canceled when the camera is stored for approximately one day with an exhausted battery. Reset the date and
time (p.149).
USB connection to computer does not work properly
USB connection to printer does not work properly
USB connection mode is set to B (PictBridge)
USB connection mode is set to A (PC)
Change the USB connection mode to
A (PC) (p.160).
Change the USB connection mode to
B (PictBridge) (p.160).
174
Troubleshooting
Problem Cause
Camera images are not displayed on TV
Improper cable connections, no power, incorrect TV format chosen
Solution
Make sure video cable is connected to proper input on TV, that both camera and TV are turned on, and that the correct video format is selected
(p.100).
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