Returns . Chauvet COLORado Zoom TOUR, Colorado, COLORado 2-Quad Zoom Tour

User Manual

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ONTACT

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Returns

You must send the product prepaid, in the original box, and with the original packing and accessories. Chauvet will not issue call tags.

Call Chauvet and request a Return Merchandise Authorization (RMA) number before shipping the product. Be prepared to provide the model number, serial number, and a brief description of the cause(s) for the return.

Clearly label the package with an RMA number. Chauvet will refuse any product returned without an RMA number.

DO NOT write the RMA number directly on the box. Instead, write it on a properly affixed label.

Once you have received the RMA number, include the following information on a piece of paper inside the box:

· Your name

· Your address

· Your phone number

· The RMA number

· A brief description of the problem(s)

Be sure to pack the product properly. Any shipping damage resulting from inadequate packaging will be the customer’s responsibility. FedEx packing or double-boxing is recommended.

Chauvet reserves the right to use its own discretion to repair or replace returned product(s).

WORLD HEADQUARTERS - Chauvet

General Information

Address: 5200 NW 108th Avenue

Sunrise, FL 33351

Voice: (954) 577-4455

Technical Support

Voice: (954) 577-4455 (Press 4)

Fax: (954) 756-8015

Email: [email protected]

Fax: (954) 929-5560

Toll free: (800) 762-1084 World Wide Web www.chauvetlighting.com

UNITED KINGDOM AND IRELAND - Chauvet Europe Ltd.

General Information Technical Support

Address: Unit 1C

Brookhill Road Industrial Estate

Pinxton, Nottingham, UK

NG16 6NT

Email: [email protected]

World Wide Web www.chauvetlighting.co.uk

Voice: +44 (0)1773 511115

Fax: +44 (0)1773 511110

MEXICO - Chauvet Mexico

General Information

Address: Av. Santa Ana 30

Parque Industrial Lerma

Lerma, Mexico C.P. 52000

Voice: +52 (728) 285-5000

CHAUVET EUROPE - Chauvet Europe BVBA

General Information

Address: Stokstraat 18

9770 Kruishoutem

Belgium

Voice: +32 9 388 93 97

Technical Support

Email: [email protected]

World Wide Web www.chauvet.com.mx

Technical Support

Email: [email protected]

World Wide Web www.chauvetlighting.eu

Outside the U.S., United Kingdom, Ireland, Mexico, or Benelux contact the dealer of record.

Follow their instructions to request support or to return a product. Visit our website for contact details.

COLORado™ 2-Quad Zoom Tour User Manual Rev. 3