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Customer Service
Localize the Cause
Errors can have simple causes, but sometimes they are caused by faulty equipment.
We would like to give you some tips to help solve common problems. Should these instructions not lead to success, please feel free to contact us.
Check Cables and Connections
Visibly check all cables and connections. Should all lights be off, check whether all equipment is supplied with power.
In battery mode, connect the notebook to the power adapter and ensure that the battery is charged up.
If you are operating the notebook with the power adapter, check the electrical socket, power cord and all switches in the circuit of the electrical socket.
Switch off the notebook and check all cable connections. Check the connections to peripherals. Do not exchange cables, even though they may look similar. The polarity in the cables may be different. When it is confirmed that the notebook has power and all connections are correct, turn the notebook on again.
Frequent use of the programs Disk Defragmenter and Disk Cleanup will help you to avoid problems with your operating system.
The tool "System Information", available in the program folder "System Tools" is also very useful.
84
Customer Service
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Table of contents
- 8 Safety and Maintenance
- 10 Safety Instructions
- 11 Data Security
- 11 Set-Up Location
- 12 Ambient Temperature
- 13 Working in Comfort
- 14 Connecting
- 14 Power supply
- 15 Cabling
- 16 Information about the regulatory compliance according to R&TTE
- 16 Touch Pad
- 17 Battery Operation
- 18 Views & Handling
- 20 Included with Your Notebook
- 21 Views
- 21 Open Notebook
- 22 Front view
- 22 Left Side
- 23 Right Side
- 23 Bottom View
- 24 Device Indicators
- 26 Function buttons
- 26 Multimedia sensor buttons
- 27 Getting Started
- 27 How to start
- 30 Desktop
- 34 Main Components
- 36 Power Supply
- 36 On/Off Button
- 37 Power Adapter
- 38 Battery Operation
- 38 Inserting the Battery
- 39 Removing the Battery
- 40 Charging the Battery
- 40 Discharging the battery
- 40 Battery Performance
- 42 Power Management
- 42 Sleep Mode
- 42 Hibernate Mode
- 43 Display
- 43 Opening and Closing the Display
- 43 Screen Resolution
- 44 Appearance and Personalization
- 45 Windows Switch
- 45 Virtual Desktop
- 46 Connecting an External Monitor
- 47 Duplicate the Desktop
- 47 Extend the Desktop
- 47 Only display the Desktop on
- 48 Data Entry
- 48 The Keyboard
- 48 Notebook-Specific Key Combinations
- 49 FunctionSmart
- 51 Touch Pad
- 51 Operating the touchpad with several fingers
- 52 The Hard Drive
- 53 Important Directories
- 54 The Optical Drive
- 54 Loading a Disc
- 55 Emergency Ejection of a Blocked Disc
- 55 Playing Back and Retrieving Data from Discs
- 56 Regional Playback Information for DVD
- 56 Subjects Concerning the CD/DVD-Rewriter
- 56 Recordable/Rewriteable Discs
- 57 Important Information about High Resolution Video Formats
- 58 The Sound Card
- 59 External Audio Ports
- 60 The Network
- 60 What is a network?
- 60 Ethernet-Network
- 61 Wireless LAN
- 61 Conditions
- 62 Troubleshooting within the Network
- 63 Bluetooth (optional)
- 64 The Multimedia Card Reader
- 64 Inserting Memory Cards
- 64 Removing Memory Cards
- 65 Express Card
- 65 Installing Express Card
- 65 Removing Express Card
- 66 Webcam (optional)
- 66 Actual example using Windows Messenger
- 67 Universal Serial Bus (USB) Port
- 67 eSATA Port
- 67 Remove S-ATA Devices
- 68 Securing the Notebook
- 68 Startup Password
- 68 Using a safety lock
- 69 Software
- 69 Getting to Know Windows
- 69 7 - News
- 71 7 - Help and Support
- 72 7 – Getting Started
- 73 7 - User Account Control
- 74 7 – Control Panel
- 75 Windows Media Center
- 78 Installation of Software
- 78 How to Install your Software
- 79 Software Uninstallation
- 80 Windows Activation
- 80 Product activation on your Notebook
- 81 The BIOS Set-up-Program
- 81 Running the BIOS Set-up
- 82 First Aid
- 84 Data and System Security
- 84 Data Security
- 84 Maintenance Programs
- 85 System Restore
- 85 Correction
- 86 Windows® Update
- 87 Windows Update Information for Data Security
- 88 System Restore
- 88 Limits of the Recovery
- 89 Carrying out a Restore
- 90 FAQ – Frequently Asked Questions
- 91 Customer Service
- 91 Localize the Cause
- 91 Check Cables and Connections
- 92 Errors and Possible Causes
- 93 Additional Support
- 93 Driver Support
- 94 Transporting the Notebook
- 95 Maintenance
- 95 Care of the TFT Display
- 96 Upgrades and Repairs
- 96 Notes for Service Engineers
- 97 Recycling and Disposal
- 98 Appendix
- 100 Information about Conformity
- 100 ISO 13406-2 Class II
- 102 FCC Compliance Statement
- 103 Restricted Warranty
- 108 Index