Ethernet Powerline Adaptor

Appendix A: Troubleshooting Guide

The Troubleshooting Guide provides answers to common problems regarding the Ethernet Powerline

Adaptor.

1. The Power LED does not light up.

Ans. Check the following:

1. Make sure that the Ethernet Powerline Adaptor is properly plugged into a power outlet.

2. Make sure the power outlet is active (working) by plugging another electric device into it.

3. Re-plug the Ethernet Powerline Adaptor to the power outlet again. If the Power LED still failed to light up, contact your local dealer for technical support.

2. The Ethernet LED does not light up.

Ans. Check the following:

1. Make sure that the Ethernet cable (RJ-45) is properly connected to the Ethernet Powerline

Adaptor’s Ethernet port.

2. Make sure that the other end of the Ethernet cable (RJ-45) is properly connected to the computer LAN card or to you Cable/xDSL Ethernet port.

3. Make sure your computer LAN card is properly installed and configured.

4. Make sure your Cable/xDSL broadband access is working and configured correctly.

5. Contact your local dealer for technical support if the Ethernet LED still failed to lights up after the above procedures.

3. Powerline LED does not light up.

Ans. Check the following:

1. Double click to enable the Management Utility and click the “Scan” tab under the Main configuration homepage. The Management Utility will automatically detect all other Ethernet

Powerline Adaptor on your power line network.

2. Try to plug a second Ethernet Powerline Adaptor into a near by power outlet and check whether the Powerline LED lights up or not.

3. Contact your local dealer for technical support if the Powerline LED still failed to lights up after the above procedures.

Ethernet Powerline Adaptor 57