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Troubleshooting Sage Accpac WMS Services
Troubleshooting Sage Accpac WMS Services
This section contains information that can help in troubleshooting and understanding Sage Accpac WMS installation and startup.
Sage Accpac WMS Required Services
The following services must be running on the Sage Accpac
WMS server (the computer on which Sage Accpac WMS is installed):
■
Internet Information Services (IIS).
■ RadioBeacon WMS Admin Service.
■ RadioBeacon WMS Kernel Service.
Started status indicates that a service is running.
RadioBeacon WMS Admin Service and RadioBeacon WMS
Kernel Service are Windows services that are installed with Sage
Accpac WMS. IIS is a Windows component, which was installed as a prerequisite to installing Sage Accpac WMS.
If one or more of the required services stop for some unknown reason, you can have problems starting up or logging on to Sage
Accpac WMS. In this case, you can either:
■ Check which service is stopped, as described in “Testing
Connections.”
Or
■
Restart all the services as described in “Procedure for
Restarting Services.”
Note: You must restart all the services after making changes to
Sage Accpac WMS configuration or the database connection. For more information, see “Restarting Services.”
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Troubleshooting Sage Accpac WMS Services
Testing Connections
Problems starting up or logging on to Sage Accpac WMS may be caused by the failure of one of the required services described in
“Sage Accpac WMS Required Services” or because WMS could not connect to the Sage Accpac WMS database.
You can use the AWMS Connection Manager to identify the cause of Sage Accpac WMS start-up errors and to test various connections. You can also use the AWMS Connection Manager to change connection parameters and test the new connections.
To test connections using AWMS Connection Manager:
1. From the Windows Start menu Programs group, select Sage
Accpac WMS, then click AWMS Administrator.
The AWMS Administrator console appears.
2. From the AWMS Admin Console, click the Connection
Management icon.
3. The AWMS Connection Manager appears.
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Troubleshooting Sage Accpac WMS Services
IIS Admin Is Stopped
If the Connection Manager indicates that IIS Admin is stopped, it can be because:
■
IIS is stopped or unresponsive.
■
■
IIS Admin Services is stopped.
Both IIS and IIS Admin Services are stopped.
To check whether IIS is running:
1. From the Windows Control Panel, select Administrative
Tools, then click Internet Information Services to display the
Internet Information Services form.
2. Check the status of the Default Web Site to see whether it is stopped.
To check whether the IIS Admin Service is stopped:
1. From the Windows Control Panel, select Administrative
Tools, then click Services to display the IIS Admin Services form.
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Troubleshooting Sage Accpac WMS Services
Both IIS and IIS Admin
Service are stopped, or IIS is stopped but IIS
Admin Service is not
IIS Admin Service is stopped, but IIS Is running
2. Check the status of IIS Admin to see whether it is stopped.
If both IIS and the IIS Admin Service are stopped, or if IIS is stopped or unresponsive but the IIS Admin Service is running, follow the procedures described in the section “Restarting
Internet Information Services (IIS).”
If the IIS Admin Service is stopped but IIS is running, the problem may be with the IIS setup. Review the IIS set up instructions and all installation prerequisites, as described in the section, “Prerequisite Software and Requirements” to ensure the
IIS system is set up correctly.
RadioBeacon WMS Admin Service Is Stopped
1. In the AWMS Connection Manager, beside the Rb WMS
Service field, click the Start Service button.
2. Click Test to ensure the service is restarted.
Alternately, you can restart the service through the Microsoft
Management Console as described in “Starting the WMS
Services.”
RadioBeacon WMS Kernel Service Is Stopped
1. In the AWMS Connection Manager, beside the Rb Kernel
Service field, click the Start Service button.
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Troubleshooting Sage Accpac WMS Services
2. Click Test to ensure the service is restarted.
Alternately, you can restart the service through the Microsoft
Management Console as described in “Starting the WMS
Services.”
Restarting Services
Before reading this section you may want to review “Sage
Accpac WMS Required Services.”
After making major changes to your Sage Accpac WMS configuration, you may need to restart various services. While this may not always be required, it is a good practice to restart the services to ensure that your changes take effect and to correct any disruption in service that may occur as a result of the changes.
You must restart the services after any changes are made to the database connection. This includes connection to a different database or changes to the parameters of the current Sage
Accpac WMS database on the SQL server.
Procedure for Restarting Services
To maximize the effectiveness of restarting the services, the following order is recommended:
1. Stop RadioBeacon WMS Admin Service.
2. Stop RadioBeacon WMS Kernel Service.
3. Restart Internet Information Services (IIS).
4. Start RadioBeacon WMS Kernel Service.
5. Start RadioBeacon WMS Admin Service.
6. Verify that all the internet services have been restarted.
These steps are detailed in the following sections.
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Troubleshooting Sage Accpac WMS Services
Stopping the WMS Services
To stop the WMS services:
1. On the Sage Accpac WMS server, click Settings/ Control
Panel/Administrative Tools/Services.
The Services window appears.
2. Locate and select the WMS Admin Service, then click Stop.
3. Locate and select the WMS Kernel Service, then click Stop.
Restarting Internet Information Services (IIS)
You restart the following internet services using the IIS Manager:
■ IIS Admin Service, which manages all the services of IIS other than the WWW service (FTP, NMTP, and SMTP).
■ WWW Service, which provides Web connectivity between clients and Web sites.
■
HTTP SSL Service, which provides secure Web connectivity between clients and Web sites.
■
FTP service, which provides FTP connectivity and administration through IIS Manager.
■
SMTP, which transports electronic mail across a network.
■ NNTP Service, which transports network news across a network.
The Restart function first stops internet services, and then automatically restarts them.
To restart IIS:
1. From the Start menu or from a desktop icon, right-click My
Computer, then click Manage.
The Computer Management console appears.
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Troubleshooting Sage Accpac WMS Services
2. Expand Services And Applications, if it is not already expanded.
3. Right-click Internet Information Services, then select All
Tasks, and click Restart IIS.
You are asked to confirm the restart.
4. Click OK.
IIS attempts to stop all services before restarting.
IIS waits up to five minutes for all services to stop. If the services cannot be stopped within five minutes, all IIS services are terminated, and IIS restarts.
Clicking End now forces all IIS services to stop immediately, and
IIS is restarted. However, if IIS is terminated before its services have stopped normally, data loss can result.
Starting the WMS Services
To start the Sage Accpac WMS services:
1. On the Sage Accpac WMS server, click Settings / Control
Panel / Administrative Tools / Services.
The Services window appears.
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Troubleshooting Sage Accpac WMS Services
2. Locate and select RadioBeacon WMS Kernel Service, then click Start.
3. Locate and select RadioBeacon WMS Admin Service, then click Start.
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