Customer Support. Quest Software 8.5
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Questions
Customer Support
If you have questions about using Toad, and you can't find the answers in the
User's Guide, the Getting Started Guide or Help please contact the customer support staff. The Help | Support Bundle menu item window provides updated support information.
The information it contains will be useful for support when resolving issues and you should include this support information with emails to Quest Support.
Including the Toad.INI file is optional, but it might help the support staff because it includes options settings and other Toad information. Toad.INI does not include any connection information (passwords, servers, usernames). That information is stored in CONNECTIONS.INI. So, when you submit the Toad.INI file to Quest Support or share it with other Toad users, your credentials
(passwords etc.) are not included.
The toolbar includes Copy the support bundle text to the clipboard, Save the support bundle text to a file, Send a message to the Toad mailing list
([email protected]), Send a message to Quest Support
([email protected]), Launch default web browser and go to Quest support on the web (http://www.quest.com/support/), Attach Toad.INI to emails (When checked, Toad.INI is included with your email to Quest Support or the Toad mailing list as an attachment), Include this information in the body of your emails (When checked, the support bundle text is included as the body of your email).
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Toad for Oracle
Information Displayed
Application Information
• Toad Version
• Toad Registration Information
• Toad Options (Debugger, DBA, Xpert, etc.)
• Installation Type (Network or Local)
• EXE and Client Directories (Client directory only applies to network installations)
• Knowledge Xpert Version and Location
• Team Coding and SP Server status and information
Oracle Client Information
• Client Version
• Client Location
• TNSNAMES.ORA Location
Oracle Server Information (for each connection)
• Server Version
• Server NLS_CHARACTERSET
• Server NLS_NCHAR_CHARACTERSET
• Connected User and Connect As (Normal, SYSDBA, SYSOPER)
246
Questions
System Information
• Operating System Version
• Total and Available Memory (Physical, Virtual, and Swap)
• PATH Environment Variable
• TNS_ADMIN Environment Variable
Oracle Homes Registry Data
• All registry information for each installed home is displayed. (Located under HKEY_LOCAL_MACHINE\Software\Oracle.)
This information helps the customer support staff. You can type in information about your question or problem in the body of the letter. If your question is about an error message, include the error text as well.
The Help | About window displays customer support contact information including telephone numbers and your version number. When you contact customer support they will need to know what version of Toad you are using.
You can create your own support calls online at www.quest.com/support
If you create support calls online, you will also be able to check the status and update your own calls online.
247
Toad for Oracle
248
I NDEX
A
aliases
analyze
B
C
compile 133, 134, 136, 142, 143
constraints 120, 170, 178, 180, 183,
D
DBMS Output 33, 40, 47, 62, 145, 155
dependencies 143, 153, 166, 189, 197,
E editor
export
F
filters 57, 140, 163, 164, 167, 177,
find 21, 36, 82, 100, 103, 114, 134,
fonts 91, 93, 124, 130, 208, 229
G
gutter 78, 86, 87, 93, 137, 154
H
249
Toad for Oracle
I
analyze 200 filter 200 rebuild 200
J
javakeys.bin 84 javaopts.txt 84
K key
foreign 180, 187, 192, 213, 220
L
load
M
N
O options
P
package 35, 36, 92, 101, 133, 134,
250
Q
R
S
shortcut keys
synonym 160, 178, 187, 197 create 187, 197 filter 188, 197
syntax highlighting 75, 77, 83, 102,
T
table
Index
templates
new function 138 new package 138 new procedure 138 new trigger 138 object type 138
textkeys.bin 84 textopts.txt 84
toggle 143, 144, 207, 217, 222, 223
toolbar
U
V variables
251
Toad for Oracle
W windows
252
İndir
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