A PPENDIX A

Customer Support

In the event of problems that cannot be solved by using this manual, you should contact your vendor. If you cannot contact your vendor, then contact a Zyxel office for the region in which you bought the device.

See https://www.zyxel.com/homepage.shtml

and also https://www.zyxel.com/about_zyxel/zyxel_worldwide.shtml for the latest information.

Please have the following information ready when you contact an office.

Required Information

• Product model and serial number.

• Warranty Information.

• Date that you received your device.

• Brief description of the problem and the steps you took to solve it.

Corporate Headquarters (Worldwide)

Taiwan

• Zyxel Communications Corporation

• http://www.zyxel.com

Asia

China

• Zyxel Communications (Shanghai) Corp.

Zyxel Communications (Beijing) Corp.

Zyxel Communications (Tianjin) Corp.

• https://www.zyxel.com/cn/zh/

India

• Zyxel Technology India Pvt Ltd

• https://www.zyxel.com/in/en/

Kazakhstan

• Zyxel Kazakhstan

• https://www.zyxel.kz

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Korea

• Zyxel Korea Corp.

• http://www.zyxel.kr

Malaysia

• Zyxel Malaysia Sdn Bhd.

• http://www.zyxel.com.my

Pakistan

• Zyxel Pakistan (Pvt.) Ltd.

• http://www.zyxel.com.pk

Philippines

• Zyxel Philippines

• http://www.zyxel.com.ph

Singapore

• Zyxel Singapore Pte Ltd.

• http://www.zyxel.com.sg

Taiwan

• Zyxel Communications Corporation

• https://www.zyxel.com/tw/zh/

Thailand

• Zyxel Thailand Co., Ltd

• https://www.zyxel.com/th/th/

Vietnam

• Zyxel Communications Corporation-Vietnam Office

• https://www.zyxel.com/vn/vi

Europe

Belarus

• Zyxel BY

• https://www.zyxel.by

Belgium

• Zyxel Communications B.V.

• https://www.zyxel.com/be/nl/

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• https://www.zyxel.com/be/fr/

Bulgaria

• Zyxel България

• https://www.zyxel.com/bg/bg/

Czech Republic

• Zyxel Communications Czech s.r.o

• https://www.zyxel.com/cz/cs/

Denmark

• Zyxel Communications A/S

• https://www.zyxel.com/dk/da/

Estonia

• Zyxel Estonia

• https://www.zyxel.com/ee/et/

Finland

• Zyxel Communications

• https://www.zyxel.com/fi/fi/

France

• Zyxel France

• https://www.zyxel.fr

Germany

• Zyxel Deutschland GmbH

• https://www.zyxel.com/de/de/

Hungary

• Zyxel Hungary & SEE

• https://www.zyxel.com/hu/hu/

Italy

• Zyxel Communications Italy

• https://www.zyxel.com/it/it/

Latvia

• Zyxel Latvia

• https://www.zyxel.com/lv/lv/

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Lithuania

• Zyxel Lithuania

• https://www.zyxel.com/lt/lt/

Netherlands

• Zyxel Benelux

• https://www.zyxel.com/nl/nl/

Norway

• Zyxel Communications

• https://www.zyxel.com/no/no/

Poland

• Zyxel Communications Poland

• https://www.zyxel.com/pl/pl/

Romania

• Zyxel Romania

• https://www.zyxel.com/ro/ro

Russia

• Zyxel Russia

• https://www.zyxel.com/ru/ru/

Slovakia

• Zyxel Communications Czech s.r.o. organizacna zlozka

• https://www.zyxel.com/sk/sk/

Spain

• Zyxel Communications ES Ltd

• https://www.zyxel.com/es/es/

Sweden

• Zyxel Communications

• https://www.zyxel.com/se/sv/

Switzerland

• Studerus AG

• https://www.zyxel.ch/de

• https://www.zyxel.ch/fr

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Turkey

• Zyxel Turkey A.S.

• https://www.zyxel.com/tr/tr/

UK

• Zyxel Communications UK Ltd.

• https://www.zyxel.com/uk/en/

Ukraine

• Zyxel Ukraine

• http://www.ua.zyxel.com

South America

Argentina

• Zyxel Communications Corporation

• https://www.zyxel.com/co/es/

Brazil

• Zyxel Communications Brasil Ltda.

• https://www.zyxel.com/br/pt/

Colombia

• Zyxel Communications Corporation

• https://www.zyxel.com/co/es/

Ecuador

• Zyxel Communications Corporation

• https://www.zyxel.com/co/es/

South America

• Zyxel Communications Corporation

• https://www.zyxel.com/co/es/

Middle East

Israel

• Zyxel Communications Corporation

• http://il.zyxel.com/

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Middle East

• Zyxel Communications Corporation

• https://www.zyxel.com/me/en/

North America

USA

• Zyxel Communications, Inc. - North America Headquarters

• https://www.zyxel.com/us/en/

Oceania

Australia

• Zyxel Communications Corporation

• https://www.zyxel.com/au/en/

Africa

South Africa

• Nology (Pty) Ltd.

• https://www.zyxel.com/za/en/

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