Contents

Safety information...........................................................................12

Learning about the printer.............................................................14

Printer configurations........................................................................................................................................................14

Selecting a location for the printer...............................................................................................................................14

Basic functions of the scanner........................................................................................................................................15

Understanding the ADF and scanner glass................................................................................................................16

Understanding the printer control panel...................................................................................................................17

Understanding the home screen...................................................................................................................................18

Using the touch-screen buttons....................................................................................................................................20

Additional printer setup..................................................................24

Installing internal options................................................................................................................................................24

Available internal options............................................................................................................................................................ 24

Accessing the system board to install internal options.................................................................................................... 25

Installing a memory card ............................................................................................................................................................. 27

Installing a flash memory or firmware card........................................................................................................................... 28

Installing an Internal Solutions Port......................................................................................................................................... 31

Installing a printer hard disk ....................................................................................................................................................... 37

Installing a fax card ........................................................................................................................................................................ 41

Attaching cables..................................................................................................................................................................43

Verifying printer setup.......................................................................................................................................................44

Printing a menu settings page................................................................................................................................................... 44

Printing a network setup page .................................................................................................................................................. 45

Setting up the printer software......................................................................................................................................45

Installing printer software ........................................................................................................................................................... 45

Updating available options in the printer driver................................................................................................................. 46

Setting up wireless printing.............................................................................................................................................47

Information you will need to set up the printer on a wireless network...................................................................... 47

Installing the printer on a wireless network (Windows)................................................................................................... 47

Installing the printer on a wireless network (Macintosh)................................................................................................. 49

Installing the printer on a wired network...................................................................................................................52

Changing port settings after installing a new network Internal Solutions Port...........................................55

Setting up serial printing..................................................................................................................................................57

Setting up the printer to fax............................................................................................................................................59

Choosing a fax connection.......................................................................................................................................................... 59

Using an RJ11 adapter .................................................................................................................................................................. 60

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Connecting directly to a telephone wall jack in Germany............................................................................................... 63

Connecting to a telephone ......................................................................................................................................................... 64

Connecting to an answering machine.................................................................................................................................... 65

Connecting to a computer with a modem............................................................................................................................ 67

Setting the outgoing fax name and number........................................................................................................................ 68

Setting the date and time............................................................................................................................................................ 68

Turning Daylight Saving Time on ............................................................................................................................................. 69

Loading paper and specialty media.............................................70

Setting the Paper Size and Paper Type........................................................................................................................70

Configuring Universal paper settings..........................................................................................................................70

Loading the standard or optional 250-sheet or 550-sheet tray..........................................................................71

Loading the 2000-sheet tray...........................................................................................................................................74

Loading the multipurpose feeder.................................................................................................................................78

Loading the envelope feeder..........................................................................................................................................80

Linking and unlinking trays.............................................................................................................................................81

Linking trays...................................................................................................................................................................................... 81

Unlinking trays................................................................................................................................................................................. 82

Assigning a custom paper type name..................................................................................................................................... 82

Changing a Custom Type <x> name....................................................................................................................................... 82

Paper and specialty media guidelines.........................................84

Paper guidelines..................................................................................................................................................................84

Paper characteristics...................................................................................................................................................................... 84

Unacceptable paper ...................................................................................................................................................................... 85

Selecting paper................................................................................................................................................................................ 85

Selecting preprinted forms and letterhead........................................................................................................................... 85

Using recycled paper and other office papers ..................................................................................................................... 86

Storing paper.................................................................................................................................................................................... 86

Supported paper sizes, types, and weights...............................................................................................................87

Paper sizes supported by the printer ...................................................................................................................................... 87

Paper types and weights supported by the printer ........................................................................................................... 89

Paper types and weights supported by the output bins ................................................................................................. 89

Copying...............................................................................................91

Making copies.......................................................................................................................................................................91

Making a quick copy...................................................................................................................................................................... 91

Copying using the ADF................................................................................................................................................................. 91

Copying using the scanner glass .............................................................................................................................................. 92

Copying photos....................................................................................................................................................................92

Copying on specialty media............................................................................................................................................92

Making transparencies.................................................................................................................................................................. 92

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Copying to letterhead................................................................................................................................................................... 93

Customizing copy settings...............................................................................................................................................93

Copying from one size to another............................................................................................................................................ 93

Making copies using paper from a selected tray ................................................................................................................ 94

Copying a document that contains mixed paper sizes..................................................................................................... 94

Copying on both sides of the paper (duplexing)................................................................................................................ 95

Reducing or enlarging copies .................................................................................................................................................... 95

Adjusting copy quality.................................................................................................................................................................. 96

Collating copies............................................................................................................................................................................... 96

Placing separator sheets between copies ............................................................................................................................. 97

Copying multiple pages onto a single sheet........................................................................................................................ 97

Creating a custom job (job build) ............................................................................................................................................. 98

Job interrupt..........................................................................................................................................................................99

Placing information on copies........................................................................................................................................99

Placing the date and time at the top of each page............................................................................................................ 99

Placing an overlay message on each page............................................................................................................................ 99

Canceling a copy job........................................................................................................................................................100

Canceling a copy job while the document is in the ADF ...............................................................................................100

Canceling a copy job while copying pages using the scanner glass .........................................................................100

Canceling a copy job while the pages are being printed ..............................................................................................100

Understanding the copy screens and options.......................................................................................................100

Copy from........................................................................................................................................................................................100

Copy to .............................................................................................................................................................................................101

Scale...................................................................................................................................................................................................101

Darkness...........................................................................................................................................................................................101

Content.............................................................................................................................................................................................101

Sides (Duplex) ................................................................................................................................................................................101

Collate...............................................................................................................................................................................................102

Options.............................................................................................................................................................................................102

Improving copy quality...................................................................................................................................................103

E-mailing..........................................................................................104

Getting ready to e-mail...................................................................................................................................................104

Setting up the e-mail function.................................................................................................................................................104

Configuring the e-mail settings...............................................................................................................................................105

Creating an e-mail shortcut...........................................................................................................................................105

Creating an e-mail shortcut using the Embedded Web Server ...................................................................................105

Creating an e-mail shortcut using the touch screen........................................................................................................105

E-mailing a document.....................................................................................................................................................106

Sending an e-mail using the touch screen..........................................................................................................................106

Sending an e-mail using a shortcut number ......................................................................................................................106

Sending an e-mail using the address book.........................................................................................................................106

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Customizing e-mail settings.........................................................................................................................................107

Adding e-mail subject and message information.............................................................................................................107

Changing the output file type..................................................................................................................................................107

Canceling an e-mail..........................................................................................................................................................108

Understanding e-mail options.....................................................................................................................................108

Original Size....................................................................................................................................................................................108

Sides (Duplex) ................................................................................................................................................................................108

Orientation......................................................................................................................................................................................108

Binding .............................................................................................................................................................................................108

E-mail Subject ................................................................................................................................................................................108

E-mail File Name............................................................................................................................................................................109

E-mail Message..............................................................................................................................................................................109

Resolution........................................................................................................................................................................................109

Send As.............................................................................................................................................................................................109

Content.............................................................................................................................................................................................109

Advanced Options........................................................................................................................................................................109

Faxing...............................................................................................111

Sending a fax......................................................................................................................................................................111

Sending a fax using the printer control panel....................................................................................................................111

Sending a fax using the computer .........................................................................................................................................112

Creating shortcuts............................................................................................................................................................112

Creating a fax destination shortcut using the Embedded Web Server.....................................................................112

Creating a fax destination shortcut using the touch screen.........................................................................................113

Using shortcuts and the address book......................................................................................................................113

Using fax shortcuts.......................................................................................................................................................................113

Using the address book..............................................................................................................................................................113

Customizing fax settings................................................................................................................................................114

Changing the fax resolution .....................................................................................................................................................114

Making a fax lighter or darker ..................................................................................................................................................114

Sending a fax at a scheduled time..........................................................................................................................................115

Viewing a fax log...........................................................................................................................................................................115

Blocking junk faxes.......................................................................................................................................................................115

Canceling an outgoing fax.............................................................................................................................................116

Canceling a fax while the original documents are still scanning ................................................................................116

Canceling a fax after the original documents have been scanned to memory .....................................................116

Understanding fax options............................................................................................................................................116

Original Size....................................................................................................................................................................................116

Content.............................................................................................................................................................................................117

Sides (Duplex) ................................................................................................................................................................................117

Resolution........................................................................................................................................................................................117

Darkness...........................................................................................................................................................................................117

Advanced Options........................................................................................................................................................................117

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Improving fax quality.......................................................................................................................................................118

Holding and forwarding faxes......................................................................................................................................118

Holding faxes..................................................................................................................................................................................118

Forwarding a fax ...........................................................................................................................................................................119

Scanning to an FTP address.........................................................120

Scanning to an FTP address..........................................................................................................................................120

Scanning to an FTP address using the keypad ..................................................................................................................120

Scanning to an FTP address using a shortcut number....................................................................................................121

Scanning to an FTP address using the address book ......................................................................................................121

Creating shortcuts............................................................................................................................................................121

Creating an FTP shortcut using the Embedded Web Server.........................................................................................121

Creating an FTP shortcut using the touch screen.............................................................................................................122

Understanding FTP options..........................................................................................................................................122

Original Size....................................................................................................................................................................................122

Sides (Duplex) ................................................................................................................................................................................122

Orientation......................................................................................................................................................................................122

Binding .............................................................................................................................................................................................122

Resolution........................................................................................................................................................................................123

Send As.............................................................................................................................................................................................123

Content.............................................................................................................................................................................................123

Advanced Options........................................................................................................................................................................123

Improving FTP quality.....................................................................................................................................................124

Scanning to a computer or flash drive......................................125

Scanning to a computer.................................................................................................................................................125

Scanning to a flash drive................................................................................................................................................126

Understanding scan profile options..........................................................................................................................126

Quick Setup.....................................................................................................................................................................................126

Format Type....................................................................................................................................................................................127

Compression...................................................................................................................................................................................127

Default Content.............................................................................................................................................................................127

Color ..................................................................................................................................................................................................127

Original Size....................................................................................................................................................................................127

Orientation......................................................................................................................................................................................127

Sides (Duplex) ................................................................................................................................................................................127

Darkness...........................................................................................................................................................................................128

Resolution........................................................................................................................................................................................128

Advanced Imaging.......................................................................................................................................................................128

Improving scan quality...................................................................................................................................................128

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Printing.............................................................................................129

Printing a document........................................................................................................................................................129

Printing on specialty media...........................................................................................................................................129

Tips on using letterhead.............................................................................................................................................................129

Tips on using transparencies....................................................................................................................................................130

Tips on using envelopes.............................................................................................................................................................130

Tips on using labels......................................................................................................................................................................131

Tips on using card stock.............................................................................................................................................................131

Printing confidential and other held jobs................................................................................................................132

Holding jobs in the printer ........................................................................................................................................................132

Printing confidential and other held jobs from Windows .............................................................................................132

Printing confidential and other held jobs from a Macintosh computer...................................................................133

Printing from a flash drive..............................................................................................................................................134

Printing information pages...........................................................................................................................................135

Printing a directory list................................................................................................................................................................135

Printing the print quality test pages......................................................................................................................................135

Canceling a print job........................................................................................................................................................135

Canceling a print job from the printer control panel ......................................................................................................135

Canceling a print job from the computer............................................................................................................................136

Clearing jams...................................................................................138

Avoiding jams.....................................................................................................................................................................138

Understanding jam numbers and locations...........................................................................................................139

200 and 201 paper jams.................................................................................................................................................139

202 paper jam.....................................................................................................................................................................141

230–239 paper jams.........................................................................................................................................................142

240–249 paper jams.........................................................................................................................................................143

250 paper jam.....................................................................................................................................................................144

260 paper jam.....................................................................................................................................................................145

270–279 paper jams.........................................................................................................................................................145

280–282 paper jams.........................................................................................................................................................145

283 staple jams..................................................................................................................................................................146

290–294 paper jams.........................................................................................................................................................148

Understanding printer menus.....................................................150

Menus list.............................................................................................................................................................................150

Paper menu.........................................................................................................................................................................151

Default Source menu...................................................................................................................................................................151

Paper Size/Type menu ................................................................................................................................................................151

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Configure MP menu.....................................................................................................................................................................154

Envelope Enhance........................................................................................................................................................................155

Substitute Size menu...................................................................................................................................................................155

Paper Texture menu ....................................................................................................................................................................155

Paper Weight menu.....................................................................................................................................................................157

Paper Loading menu ...................................................................................................................................................................158

Custom Types menu....................................................................................................................................................................159

Custom Names menu..................................................................................................................................................................160

Custom Scan Sizes menu ...........................................................................................................................................................160

Custom Bin Names menu ..........................................................................................................................................................160

Universal Setup menu.................................................................................................................................................................161

Bin Setup menu.............................................................................................................................................................................161

Reports menu.....................................................................................................................................................................162

Network/Ports menu.......................................................................................................................................................164

Active NIC menu............................................................................................................................................................................164

Standard Network or Network <x> menus .........................................................................................................................164

SMTP Setup menu ........................................................................................................................................................................166

Network Reports menu ..............................................................................................................................................................167

Network Card menu.....................................................................................................................................................................167

TCP/IP menu ...................................................................................................................................................................................167

IPv6 menu........................................................................................................................................................................................169

Wireless menu................................................................................................................................................................................169

AppleTalk menu ............................................................................................................................................................................170

NetWare menu...............................................................................................................................................................................170

LexLink menu.................................................................................................................................................................................171

Standard USB menu.....................................................................................................................................................................171

Parallel <x> menu.........................................................................................................................................................................173

Serial <x> menu ............................................................................................................................................................................175

Security menu....................................................................................................................................................................177

Miscellaneous menu....................................................................................................................................................................177

Confidential Print menu.............................................................................................................................................................178

Disk Wiping menu ........................................................................................................................................................................179

Security Audit Log menu ...........................................................................................................................................................180

Set Date/Time menu....................................................................................................................................................................181

Settings menu....................................................................................................................................................................181

General Settings menu ...............................................................................................................................................................181

Copy Settings menu ....................................................................................................................................................................189

Fax Settings menu........................................................................................................................................................................194

E-mail Settings menu ..................................................................................................................................................................203

FTP Settings menu........................................................................................................................................................................208

Flash Drive menu ..........................................................................................................................................................................211

Print Settings ..................................................................................................................................................................................216

Help menu...........................................................................................................................................................................228

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Understanding printer messages...............................................229

List of status and error messages................................................................................................................................229

Maintaining the printer.................................................................248

Cleaning the exterior of the printer............................................................................................................................248

Cleaning the scanner glass............................................................................................................................................248

Adjusting scanner registration.....................................................................................................................................249

Storing supplies.................................................................................................................................................................250

Conserving supplies.........................................................................................................................................................251

Checking the status of supplies...................................................................................................................................251

Checking the status of supplies from the printer control panel..................................................................................251

Checking the status of supplies from a network computer..........................................................................................251

Ordering supplies..............................................................................................................................................................252

Ordering print cartridges...........................................................................................................................................................252

Moving the printer............................................................................................................................................................252

Before moving the printer.........................................................................................................................................................252

Moving the printer to another location................................................................................................................................253

Setting the printer up in a new location ..............................................................................................................................253

Shipping the printer ....................................................................................................................................................................253

Administrative support.................................................................254

Using the Embedded Web Server...............................................................................................................................254

Checking the device status............................................................................................................................................254

Setting up e-mail alerts...................................................................................................................................................254

Viewing reports..................................................................................................................................................................255

Adjusting the brightness of the display....................................................................................................................255

Adjusting Power Saver....................................................................................................................................................255

Restoring the factory default settings.......................................................................................................................256

Troubleshooting.............................................................................257

Solving basic printer problems....................................................................................................................................257

Printer control panel display is blank or displays only diamonds...................................................................257

Solving printing problems.............................................................................................................................................257

Multiple-language PDFs do not print....................................................................................................................................257

Error message about reading USB drive appears..............................................................................................................257

Jobs do not print...........................................................................................................................................................................258

Confidential and other held jobs do not print...................................................................................................................258

Job takes longer than expected to print..............................................................................................................................259

Job prints from the wrong tray or on the wrong paper .................................................................................................259

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Incorrect characters print...........................................................................................................................................................259

Tray linking does not work........................................................................................................................................................260

Large jobs do not collate ...........................................................................................................................................................260

Unexpected page breaks occur...............................................................................................................................................260

Solving copy problems...................................................................................................................................................261

Copier does not respond ...........................................................................................................................................................261

Scanner unit does not close......................................................................................................................................................261

Poor copy quality..........................................................................................................................................................................261

Partial document or photo copies..........................................................................................................................................263

Solving scanner problems.............................................................................................................................................263

Checking an unresponsive scanner .......................................................................................................................................263

Scan was not successful .............................................................................................................................................................263

Scanning takes too long or freezes the computer............................................................................................................264

Poor scanned image quality .....................................................................................................................................................264

Partial document or photo scans............................................................................................................................................264

Cannot scan from a computer .................................................................................................................................................265

Solving fax problems.......................................................................................................................................................265

Caller ID is not shown..................................................................................................................................................................265

Cannot send or receive a fax.....................................................................................................................................................265

Can send but not receive faxes................................................................................................................................................267

Can receive but not send faxes................................................................................................................................................268

Received fax has poor print quality........................................................................................................................................268

Solving option problems................................................................................................................................................269

Option does not operate correctly or quits after it is installed ....................................................................................269

Paper trays.......................................................................................................................................................................................269

2000-sheet tray..............................................................................................................................................................................270

Envelope feeder ............................................................................................................................................................................270

Output options ..............................................................................................................................................................................271

Flash memory card.......................................................................................................................................................................271

Hard disk with adapter................................................................................................................................................................271

Internal Solutions Port ................................................................................................................................................................271

Memory card ..................................................................................................................................................................................271

Solving paper feed problems.......................................................................................................................................272

Paper frequently jams.................................................................................................................................................................272

Paper jam message remains after jam is cleared ..............................................................................................................272

Page that jammed does not reprint after you clear the jam.........................................................................................272

Solving print quality problems....................................................................................................................................273

Isolating print quality problems..............................................................................................................................................273

Blank pages.....................................................................................................................................................................................273

Characters have jagged or uneven edges ...........................................................................................................................274

Clipped images..............................................................................................................................................................................274

Ghost images..................................................................................................................................................................................274

Gray background ..........................................................................................................................................................................275

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Incorrect margins..........................................................................................................................................................................275

Paper curl.........................................................................................................................................................................................276

Print irregularities .........................................................................................................................................................................276

Repeating defects.........................................................................................................................................................................277

Skewed print...................................................................................................................................................................................278

Solid black or white streaks.......................................................................................................................................................278

Print is too light .............................................................................................................................................................................279

Print is too dark..............................................................................................................................................................................280

Solid color pages...........................................................................................................................................................................281

Streaked vertical lines .................................................................................................................................................................281

Toner fog or background shading appears on the page ...............................................................................................282

Toner rubs off.................................................................................................................................................................................282

Toner specks...................................................................................................................................................................................283

Transparency print quality is poor..........................................................................................................................................283

Embedded Web Server does not open.....................................................................................................................283

Check the network connections .............................................................................................................................................283

Check the network settings ......................................................................................................................................................284

Contacting Customer Support.....................................................................................................................................284

Notices..............................................................................................285

Edition notice.....................................................................................................................................................................285

Industry Canada notices.................................................................................................................................................286

Power consumption.........................................................................................................................................................293

Index.................................................................................................295

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