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Maintaining the printer
Periodically, certain tasks are required to maintain optimum print quality.
Cleaning the exterior of the printer
1 Make sure that the printer is turned off and unplugged from the wall outlet.
CAUTION—SHOCK HAZARD: To avoid the risk of electric shock when cleaning the exterior of the printer, unplug the power cord from the wall outlet and disconnect all cables to the printer before proceeding.
2 Remove paper from the standard exit bin.
3 Dampen a clean, lint-free cloth with water.
Warning—Potential Damage: Do not use household cleaners or detergents, as they may damage the finish of the printer.
4 Wipe only the outside of the printer, making sure to include the standard exit bin.
Warning—Potential Damage: Using a damp cloth to clean the interior may cause damage to your printer.
5 Make sure the paper support and standard exit bin are dry before beginning a new print job.
Cleaning the scanner glass
Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images.
1 Slightly dampen a soft, lint-free cloth or paper towel with water.
2 Open the scanner cover.
3 Wipe the scanner glass until it is clean and dry.
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4 Wipe the white underside of the scanner cover until it is clean and dry.
5 Open the bottom ADF door.
6 Wipe the ADF scanner glass under the ADF door.
7 Close the bottom ADF door.
8 Wipe the scanner glass (flatbed) and backing material by moving the cloth or paper towel from side to side.
9 Close the scanner cover.
Adjusting scanner registration
Scanner Registration is a process to align the scan area with the paper location. To manually adjust the scanner registration:
1 Turn the printer off.
2 Clean the scanner glass and backing material.
3 Hold down and while turning the printer on.
4 Release the buttons when the screen with the progress bar appears.
The printer performs a power-on sequence, and then the Configuration menu appears.
5 Touch the down arrow until Scanner Manual Registration appears.
6 Touch Scanner Manual Registration.
7 Touch Print Quick Test to print a registration page.
8 Choose the section of the scanner to align.
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To align the scanner glass (flatbed): a Place the Quick Test page facedown on the scanner glass.
b Touch Copy Quick Test.
The scanner prints a copy of the Quick Test page.
c Touch Flatbed.
d Use the copy of the Quick Test page to adjust the Left Margin and Top Margin settings.
e Touch Submit.
f Touch Copy Quick Test and compare the new copy to the original.
Repeat the flatbed alignment steps until the position on the page of the Quick Test copy closely matches the original.
To align the ADF: a Do one of the following:
• To align the ADF front: place the Quick Test page faceup, short edge first into the ADF.
• To align the ADF back: place the Quick Test page facedown, short edge first into the ADF.
b Touch Copy Quick Test.
The scanner prints a copy of the Quick Test page.
c Touch ADF Front or ADF Back.
d Use the copy of the Quick Test page to adjust the Horizontal Adjust and Top Margin settings.
e Touch Submit.
f Touch Copy Quick Test and compare the new copy to the original.
Repeat the ADF alignment steps until the position on the page of the Quick Test copy closely matches the original.
9 Touch Back.
10 Touch Exit Configuration.
Storing supplies
Choose a cool, clean storage area for the printer supplies. Store supplies right side up in their original packing until you are ready to use them.
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250
Do not expose supplies to:
• Direct sunlight
• Temperatures above 35°C (95°F)
• High humidity above 80%
• Salty air
• Corrosive gases
• Heavy dust
Conserving supplies
There are some settings you can change from the printer control panel that will help you conserve toner and paper.
For more information, see “Supplies menu,” “Quality menu,” and “Finishing menu.”
If you need to print several copies, you can conserve supplies by printing the first copy and checking it for accuracy before printing the remaining copies.
Checking the status of supplies
A message appears on the display when a replacement supply item is needed or when maintenance is required.
Checking the status of supplies from the printer control panel
1 Make sure the printer is on and Ready appears.
2 On the home screen, touch Status/Supplies.
Note: If Status/Supplies is not on the home screen, then print a menu settings page to review the status of the supplies.
Checking the status of supplies from a network computer
Note: The computer must be connected to the same network as the printer.
1 Type the printer IP address into the address field of your Web browser.
Note: If you do not know the IP address of the printer, print a network setup page and locate the IP address in the TCP/IP section.
2 Click Device Status. The Device Status page appears, displaying a summary of supply levels.
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251
Ordering supplies
To order supplies, contact the place where you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter- or A4-size plain paper.
Ordering print cartridges
When 88 Cartridge low appears or when the print becomes faded:
1 Remove the print cartridge.
2 Firmly shake the cartridge side-to-side and front-to-back several times to redistribute toner.
3 Reinsert the cartridge and continue printing.
Note: Repeat this procedure multiple times until the print remains faded, and then replace the cartridge.
Moving the printer
Before moving the printer
CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to move it safely.
CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage:
• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.
• Disconnect all cords and cables from the printer before moving it.
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• Lift the printer off of the optional drawer and set it aside instead of trying to lift the drawer and printer at the same time.
Notes:
– Remove all printer options before moving the printer.
– Use the handholds located on both sides of the printer to lift it off the optional drawer.
Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer warranty.
Moving the printer to another location
The printer and options can be safely moved to another location by following these precautions:
• Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cart used to move the options must have a surface able to support the dimensions of the options.
• Keep the printer in an upright position.
• Avoid severe jarring movements.
Setting the printer up in a new location
Allow the following recommended amount of space around the printer:
1 Right Side 20 cm (8 in.)
2 Left Side 31 cm (12 in.)
3 Front
4 Rear
5 Top
51 cm (20 in.)
20 cm (8 in.)
31 cm (12 in.)
Shipping the printer
When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
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Table of contents
- 2 Contents
- 12 Safety information
- 14 Learning about the printer
- 14 Printer configurations
- 14 Selecting a location for the printer
- 15 Basic functions of the scanner
- 16 Understanding the ADF and scanner glass
- 17 Understanding the printer control panel
- 18 Understanding the home screen
- 20 Using the touch-screen buttons
- 24 Additional printer setup
- 24 Installing internal options
- 24 Available internal options
- 25 Accessing the system board to install internal options
- 27 Installing a memory card
- 28 Installing a flash memory or firmware card
- 31 Installing an Internal Solutions Port
- 37 Installing a printer hard disk
- 41 Installing a fax card
- 43 Attaching cables
- 44 Verifying printer setup
- 44 Printing a menu settings page
- 45 Printing a network setup page
- 45 Setting up the printer software
- 45 Installing printer software
- 46 Updating available options in the printer driver
- 47 Setting up wireless printing
- 47 Information you will need to set up the printer on a wireless network
- 47 Installing the printer on a wireless network (Windows)
- 49 Installing the printer on a wireless network (Macintosh)
- 52 Installing the printer on a wired network
- 55 Changing port settings after installing a new network Internal Solutions Port
- 57 Setting up serial printing
- 59 Setting up the printer to fax
- 59 Choosing a fax connection
- 60 Using an RJ11 adapter
- 63 Connecting directly to a telephone wall jack in Germany
- 64 Connecting to a telephone
- 65 Connecting to an answering machine
- 67 Connecting to a computer with a modem
- 68 Setting the outgoing fax name and number
- 68 Setting the date and time
- 69 Turning Daylight Saving Time on
- 70 Loading paper and specialty media
- 70 Setting the Paper Size and Paper Type
- 70 Configuring Universal paper settings
- 71 Loading the standard or optional 250-sheet or 550-sheet tray
- 74 Loading the 2000-sheet tray
- 78 Loading the multipurpose feeder
- 80 Loading the envelope feeder
- 81 Linking and unlinking trays
- 81 Linking trays
- 82 Unlinking trays
- 82 Assigning a custom paper type name
- 82 Changing a Custom Type <x> name
- 84 Paper and specialty media guidelines
- 84 Paper guidelines
- 84 Paper characteristics
- 85 Unacceptable paper
- 85 Selecting paper
- 85 Selecting preprinted forms and letterhead
- 86 Using recycled paper and other office papers
- 86 Storing paper
- 87 Supported paper sizes, types, and weights
- 87 Paper sizes supported by the printer
- 89 Paper types and weights supported by the printer
- 89 Paper types and weights supported by the output bins
- 91 Copying
- 91 Making copies
- 91 Making a quick copy
- 91 Copying using the ADF
- 92 Copying using the scanner glass
- 92 Copying photos
- 92 Copying on specialty media
- 92 Making transparencies
- 93 Copying to letterhead
- 93 Customizing copy settings
- 93 Copying from one size to another
- 94 Making copies using paper from a selected tray
- 94 Copying a document that contains mixed paper sizes
- 95 Copying on both sides of the paper (duplexing)
- 95 Reducing or enlarging copies
- 96 Adjusting copy quality
- 96 Collating copies
- 97 Placing separator sheets between copies
- 97 Copying multiple pages onto a single sheet
- 98 Creating a custom job (job build)
- 99 Job interrupt
- 99 Placing information on copies
- 99 Placing the date and time at the top of each page
- 99 Placing an overlay message on each page
- 100 Canceling a copy job
- 100 Canceling a copy job while the document is in the ADF
- 100 Canceling a copy job while copying pages using the scanner glass
- 100 Canceling a copy job while the pages are being printed
- 100 Understanding the copy screens and options
- 100 Copy from
- 101 Copy to
- 101 Scale
- 101 Darkness
- 101 Content
- 101 Sides (Duplex)
- 102 Collate
- 102 Options
- 103 Improving copy quality
- 104 E-mailing
- 104 Getting ready to e-mail
- 104 Setting up the e-mail function
- 105 Configuring the e-mail settings
- 105 Creating an e-mail shortcut
- 105 Creating an e-mail shortcut using the Embedded Web Server
- 105 Creating an e-mail shortcut using the touch screen
- 106 E-mailing a document
- 106 Sending an e-mail using the touch screen
- 106 Sending an e-mail using a shortcut number
- 106 Sending an e-mail using the address book
- 107 Customizing e-mail settings
- 107 Adding e-mail subject and message information
- 107 Changing the output file type
- 108 Canceling an e-mail
- 108 Understanding e-mail options
- 108 Original Size
- 108 Sides (Duplex)
- 108 Orientation
- 108 Binding
- 108 E-mail Subject
- 109 E-mail File Name
- 109 E-mail Message
- 109 Resolution
- 109 Send As
- 109 Content
- 109 Advanced Options
- 111 Faxing
- 111 Sending a fax
- 111 Sending a fax using the printer control panel
- 112 Sending a fax using the computer
- 112 Creating shortcuts
- 112 Creating a fax destination shortcut using the Embedded Web Server
- 113 Creating a fax destination shortcut using the touch screen
- 113 Using shortcuts and the address book
- 113 Using fax shortcuts
- 113 Using the address book
- 114 Customizing fax settings
- 114 Changing the fax resolution
- 114 Making a fax lighter or darker
- 115 Sending a fax at a scheduled time
- 115 Viewing a fax log
- 115 Blocking junk faxes
- 116 Canceling an outgoing fax
- 116 Canceling a fax while the original documents are still scanning
- 116 Canceling a fax after the original documents have been scanned to memory
- 116 Understanding fax options
- 116 Original Size
- 117 Content
- 117 Sides (Duplex)
- 117 Resolution
- 117 Darkness
- 117 Advanced Options
- 118 Improving fax quality
- 118 Holding and forwarding faxes
- 118 Holding faxes
- 119 Forwarding a fax
- 120 Scanning to an FTP address
- 120 Scanning to an FTP address
- 120 Scanning to an FTP address using the keypad
- 121 Scanning to an FTP address using a shortcut number
- 121 Scanning to an FTP address using the address book
- 121 Creating shortcuts
- 121 Creating an FTP shortcut using the Embedded Web Server
- 122 Creating an FTP shortcut using the touch screen
- 122 Understanding FTP options
- 122 Original Size
- 122 Sides (Duplex)
- 122 Orientation
- 122 Binding
- 123 Resolution
- 123 Send As
- 123 Content
- 123 Advanced Options
- 124 Improving FTP quality
- 125 Scanning to a computer or flash drive
- 125 Scanning to a computer
- 126 Scanning to a flash drive
- 126 Understanding scan profile options
- 126 Quick Setup
- 127 Format Type
- 127 Compression
- 127 Default Content
- 127 Color
- 127 Original Size
- 127 Orientation
- 127 Sides (Duplex)
- 128 Darkness
- 128 Resolution
- 128 Advanced Imaging
- 128 Improving scan quality
- 129 Printing
- 129 Printing a document
- 129 Printing on specialty media
- 129 Tips on using letterhead
- 130 Tips on using transparencies
- 130 Tips on using envelopes
- 131 Tips on using labels
- 131 Tips on using card stock
- 132 Printing confidential and other held jobs
- 132 Holding jobs in the printer
- 132 Printing confidential and other held jobs from Windows
- 133 Printing confidential and other held jobs from a Macintosh computer
- 134 Printing from a flash drive
- 135 Printing information pages
- 135 Printing a directory list
- 135 Printing the print quality test pages
- 135 Canceling a print job
- 135 Canceling a print job from the printer control panel
- 136 Canceling a print job from the computer
- 138 Clearing jams
- 138 Avoiding jams
- 139 Understanding jam numbers and locations
- 139 200 and 201 paper jams
- 141 202 paper jam
- 142 230–239 paper jams
- 143 240–249 paper jams
- 144 250 paper jam
- 145 260 paper jam
- 145 270–279 paper jams
- 145 280–282 paper jams
- 146 283 staple jams
- 148 290–294 paper jams
- 150 Understanding printer menus
- 150 Menus list
- 151 Paper menu
- 151 Default Source menu
- 151 Paper Size/Type menu
- 154 Configure MP menu
- 155 Envelope Enhance
- 155 Substitute Size menu
- 155 Paper Texture menu
- 157 Paper Weight menu
- 158 Paper Loading menu
- 159 Custom Types menu
- 160 Custom Names menu
- 160 Custom Scan Sizes menu
- 160 Custom Bin Names menu
- 161 Universal Setup menu
- 161 Bin Setup menu
- 162 Reports menu
- 164 Network/Ports menu
- 164 Active NIC menu
- 164 Standard Network or Network <x> menus
- 166 SMTP Setup menu
- 167 Network Reports menu
- 167 Network Card menu
- 167 TCP/IP menu
- 169 IPv6 menu
- 169 Wireless menu
- 170 AppleTalk menu
- 170 NetWare menu
- 171 LexLink menu
- 171 Standard USB menu
- 173 Parallel <x> menu
- 175 Serial <x> menu
- 177 Security menu
- 177 Miscellaneous menu
- 178 Confidential Print menu
- 179 Disk Wiping menu
- 180 Security Audit Log menu
- 181 Set Date/Time menu
- 181 Settings menu
- 181 General Settings menu
- 189 Copy Settings menu
- 194 Fax Settings menu
- 203 E-mail Settings menu
- 208 FTP Settings menu
- 211 Flash Drive menu
- 216 Print Settings
- 228 Help menu
- 229 Understanding printer messages
- 229 List of status and error messages
- 229 Answering
- 229 Busy
- 229 Call complete
- 229 Change <src> to <x>
- 229 Check tray <x> connection
- 230 Close door or insert cartridge
- 230 Close finisher side door
- 230 Connect <x>bps
- 230 Dialing
- 230 Disk corrupted
- 230 Disk Full - Scan Job Canceled
- 230 Fax failed
- 231 Fax memory full
- 231 Fax partition inoperative. Contact system administrator.
- 231 Fax server 'To Format' not set up. Contact system administrator.
- 231 Fax Station Name not set up
- 231 Fax Station Number not set up
- 231 Flushing buffer
- 231 Insert staple cartridge
- 232 Insert Tray <x>
- 232 Install bin <x>
- 232 Install envelope feeder
- 232 Install Tray <x>
- 232 Invalid PIN
- 233 Job stored for delayed transmission
- 233 Line busy
- 233 Load <src> with <x>
- 233 Load manual feeder with <x>
- 233 Load staples
- 233 Memory full, cannot print faxes
- 233 Network/Network <x>
- 234 No analog phone line connected to modem, fax is disabled.
- 234 No answer
- 234 No dial tone
- 234 Queued for sending
- 234 Ready
- 234 Reattach bin <x>
- 235 Reattach bin <x> – <y>
- 235 Reattach envelope feeder
- 235 Receive complete
- 236 Receiving page <n>
- 236 Remove packaging material, check <x>
- 236 Remove paper from <linked bin set name>
- 236 Remove paper from all bins
- 236 Remove paper from bin <x>
- 236 Remove paper from standard output bin
- 236 Replace <x> if restarting job.
- 237 Replace wiper
- 237 Restore Held Jobs?
- 237 Scan Document Too Long
- 237 Scanner ADF Cover Open
- 237 Scanner Jam Access Cover Open
- 237 Securely clearing disk space
- 237 Sending page <n>
- 237 Serial <x>
- 237 Set clock
- 237 SMTP server not set up. Contact system administrator.
- 238 Some held jobs were not restored
- 238 System busy, preparing resources for job.
- 238 System busy, preparing resources for job. Deleting held job(s).
- 238 Unsupported disk
- 238 Unsupported USB device, please remove
- 238 Unsupported USB hub, please remove
- 238 USB/USB <x>
- 238 Waiting for redial
- 238 30 Invalid refill, change cartridge
- 238 31 Replace defective cartridge
- 238 32 Cartridge part number unsupported by device
- 239 34 Short paper
- 239 35 Insufficient memory to support Resource Save feature
- 239 37 Insufficient memory to collate job
- 239 37 Insufficient memory for Flash Memory Defragment operation
- 239 37 Insufficient memory, some Held Jobs were deleted
- 239 37 Insufficient memory, some held jobs will not be restored
- 240 38 Memory full
- 240 39 Complex page, some data may not have printed
- 240 42.xy Cartridge region mismatch
- 240 50 PPDS font error
- 240 51 Defective flash detected
- 241 52 Not enough free space in flash memory for resources
- 241 53 Unformatted flash detected
- 241 54 Network <x> software error
- 241 54 Serial option <x> error
- 241 54 Standard network software error
- 242 55 Unsupported option in slot <x>
- 242 56 Parallel port <x> disabled
- 242 56 Serial port <x> disabled
- 242 56 Standard parallel port disabled
- 242 56 Standard USB port disabled
- 243 56 USB port <x> disabled
- 243 57 Configuration change, held jobs were not restored
- 243 58 Too many bins attached
- 243 58 Too many disks installed
- 243 58 Too many flash options installed
- 244 58 Too many trays attached
- 244 59 Incompatible envelope feeder
- 244 59 Incompatible output bin <x>
- 244 59 Incompatible tray <x>
- 244 61 Remove defective disk
- 244 62 Disk full
- 245 63 Unformatted disk
- 245 80 Routine maintenance needed
- 245 88 Cartridge low
- 245 88.yy Cartridge nearly low
- 245 88.yy Replace cartridge
- 245 200–282.yy paper jam
- 245 283 Staple jam
- 245 290-294.yy scanner jam
- 245 293 Replace all originals if restarting job.
- 246 293.02 Flatbed Cover Open
- 246 840.01 Scanner Disabled
- 246 841-846 Scanner Service Error
- 246 900–999 Service <message>
- 247 1565 Emulation error, load emulation option
- 248 Maintaining the printer
- 248 Cleaning the exterior of the printer
- 248 Cleaning the scanner glass
- 249 Adjusting scanner registration
- 250 Storing supplies
- 251 Conserving supplies
- 251 Checking the status of supplies
- 251 Checking the status of supplies from the printer control panel
- 251 Checking the status of supplies from a network computer
- 252 Ordering supplies
- 252 Ordering print cartridges
- 252 Moving the printer
- 252 Before moving the printer
- 253 Moving the printer to another location
- 253 Setting the printer up in a new location
- 253 Shipping the printer
- 254 Administrative support
- 254 Using the Embedded Web Server
- 254 Checking the device status
- 254 Setting up e-mail alerts
- 255 Viewing reports
- 255 Adjusting the brightness of the display
- 255 Adjusting Power Saver
- 256 Restoring the factory default settings
- 257 Troubleshooting
- 257 Solving basic printer problems
- 257 Printer control panel display is blank or displays only diamonds
- 257 Solving printing problems
- 257 Multiple-language PDFs do not print
- 257 Error message about reading USB drive appears
- 258 Jobs do not print
- 258 Confidential and other held jobs do not print
- 259 Job takes longer than expected to print
- 259 Job prints from the wrong tray or on the wrong paper
- 259 Incorrect characters print
- 260 Tray linking does not work
- 260 Large jobs do not collate
- 260 Unexpected page breaks occur
- 261 Solving copy problems
- 261 Copier does not respond
- 261 Scanner unit does not close
- 261 Poor copy quality
- 263 Partial document or photo copies
- 263 Solving scanner problems
- 263 Checking an unresponsive scanner
- 263 Scan was not successful
- 264 Scanning takes too long or freezes the computer
- 264 Poor scanned image quality
- 264 Partial document or photo scans
- 265 Cannot scan from a computer
- 265 Solving fax problems
- 265 Caller ID is not shown
- 265 Cannot send or receive a fax
- 267 Can send but not receive faxes
- 268 Can receive but not send faxes
- 268 Received fax has poor print quality
- 269 Solving option problems
- 269 Option does not operate correctly or quits after it is installed
- 269 Paper trays
- 270 2000-sheet tray
- 270 Envelope feeder
- 271 Output options
- 271 Flash memory card
- 271 Hard disk with adapter
- 271 Internal Solutions Port
- 271 Memory card
- 272 Solving paper feed problems
- 272 Paper frequently jams
- 272 Paper jam message remains after jam is cleared
- 272 Page that jammed does not reprint after you clear the jam
- 273 Solving print quality problems
- 273 Isolating print quality problems
- 273 Blank pages
- 274 Characters have jagged or uneven edges
- 274 Clipped images
- 274 Ghost images
- 275 Gray background
- 275 Incorrect margins
- 276 Paper curl
- 276 Print irregularities
- 277 Repeating defects
- 278 Skewed print
- 278 Solid black or white streaks
- 279 Print is too light
- 280 Print is too dark
- 281 Solid color pages
- 281 Streaked vertical lines
- 282 Toner fog or background shading appears on the page
- 282 Toner rubs off
- 283 Toner specks
- 283 Transparency print quality is poor
- 283 Embedded Web Server does not open
- 283 Check the network connections
- 284 Check the network settings
- 284 Contacting Customer Support
- 285 Notices
- 285 Edition notice
- 285 UNITED STATES GOVERNMENT RIGHTS
- 285 Federal Communications Commission (FCC) compliance information statement
- 286 Compliance statement
- 286 Exposure to radio frequency radiation
- 286 Industry Canada notices
- 286 Industry Canada radio interference statement
- 287 Radio interference notice
- 287 European Community (EC) directives conformity
- 289 India emissions notice
- 289 Noise emission levels
- 289 Temperature information
- 289 Product disposal
- 290 Federal Communications Commission (FCC) compliance information statement
- 291 Notice to users of the Canadian telephone network
- 291 Notice to users of the New Zealand telephone network
- 292 South Africa telecommunications notice
- 293 ENERGY STAR
- 293 Laser notice
- 293 Laser advisory label
- 293 Power consumption
- 293 Product power consumption
- 294 Power Saver
- 294 Off mode
- 294 Total energy usage
- 295 Index