Problems when you turn on the computer. Toshiba S300-EZ1514, S300-EZ1513, S300-EZ1512, S300M-EZ2405, S300-EZ1511, S300M-EZ2401, S300-EZ2511, S300-EZ2502, S300-EZ2501

If Something Goes Wrong

Problems when you turn on the computer

177

2 Click the Applications tab.

If a program has stopped responding, the words “not responding” appear beside its name in the list.

3 Select the program you want to close, then click End Task .

Closing the failed program should allow you to continue working. If it does not, continue with the next step.

4 Close the remaining programs one by one by selecting the program name, then End Task .

To power off your computer:

1 Click Start , and then click the arrow next to the Lock button in the lower-right part of the Start menu.

The Shut Down menu appears.

Start

(Sample Image) Shut Down menu

Arrow

Shut Down Menu

2 Click Shut Down .

The computer shuts down completely.

Problems when you turn on the computer

These problems may occur when you turn on the power.

The computer will not start.

Make sure you attached the AC adaptor and power cord/cable properly or installed a charged battery.

Press and hold the power button for at least 10 seconds.

If you are using the AC adaptor, check that the wall outlet is working by plugging in another device, such as a lamp.

Verify that the computer is on by looking at the ON/OFF indicator.

If the indicator is glowing, the computer is on. Also, try turning the computer off and then on.

178 If Something Goes Wrong

Problems when you turn on the computer

If you are using an AC adaptor, verify that the computer is receiving power from the external power source by looking at the AC power light. If the indicator is glowing, the computer is connected to a live external power source.

The computer starts but when you press a key nothing happens.

Verify that the active program accepts text input. Try clicking your mouse on an area where you can type text and try typing again.

Your computer may be in Sleep mode and have a software or resource conflict. When this happens turning the power on returns you to the problem instead of restarting the system. To clear the condition, press Ctrl , Alt , and Del simultaneously. Then shut down the computer via software, or follow the steps if your program stops

responding (see “Problems that are easy to fix” on page 176

).

Clearing the condition may get the computer running, but it will not solve a resource conflict. Read the documentation that came with

the conflicting device and “Resolving a hardware conflict” on page 182

.

The computer is not accessing the internal storage drive or the optional external diskette drive.

Your computer normally loads the operating system from the internal storage drive. If you have an internal storage drive problem, you will not be able to start the computer. Insert a system diskette into the optional external diskette drive and press F12 when the machine starts and use the arrow keys to select the boot-up device.

(You may need to press F12 several times.)

The computer displays the

WARNING RESUME FAILURE/Windows Error

Recovery – Windows did not shut down successfully

message.

To continue, select Start Windows normally . This can happen if the computer was put into Sleep mode and the battery has discharged. If you performed a shutdown before this message was displayed, a program or driver may have prevented Windows ® from shutting down.

Data stored in the computer’s memory has been lost. Data stored in the computer’s internal storage drive may not be affected.

Always save your data even when you are using Sleep mode. If your battery fully discharges, information that has not been saved will be lost. Your computer can be configured to warn you when the

battery is running low see “What to do when the main battery runs low” on page 113 .

If Something Goes Wrong

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179

If you are running on battery power, it is recommended that you do not leave the computer in Sleep mode for long periods of time.

To charge the battery, leave the computer plugged into a live wall

outlet for several hours. For more information see “Charging batteries” on page 109 .

The computer displays the

Non-System disk

or

disk error

message.

Make sure there is no diskette in the optional external diskette drive. If there is a diskette in the drive, remove it and press any key to continue. If pressing any key does not work, press Ctrl, Alt , and Del to

restart the computer. For more information see “The computer is not accessing the internal storage drive or the optional external diskette drive.” on page 178

.

The AC power light is blinking.

If the AC power light is blinking, try the following steps:

1 Cut off power to the computer by disconnecting the AC adaptor and removing the battery. The error condition will be interrupted, and the AC power light will stop flashing.

2 Put the battery back into the computer. Do not connect the AC adaptor. Try turning the computer on again.

If the computer starts normally, the AC adaptor may be defective and will need to be replaced (see the Toshiba Web site at accessories.toshiba.com

).

If the AC power light starts flashing, remove the battery, and continue with the steps below.

3 Connect the AC adaptor to the computer. Leave the battery out of the computer. Try turning the computer on again.

If the computer starts normally, the battery may need charging, may be depleted, or may be defective. Turn the computer on, insert the battery, and then leave the computer running for several hours, which will deliver a slow, steady “tricklecharge” to the battery. Once the battery has been tricklecharged, it may begin working correctly again.

If the trickle-charging does not prove effective, visit the

Toshiba Web site at pcsupport.toshiba.com

and see the Support

Bulletin Step-Charging the computer’s battery (click the

Ask Iris ® link and search for the support bulletin by name).

4 Connect the AC adaptor to a different power outlet, preferably in a different room. If the computer starts normally, there may be a problem with the AC outlet itself, or the voltage level available from it.