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Installing, Uninstalling, and

Upgrading Dell Management

Console

Dell™ Management Console uses the Symantec™ modular architecture to provide you with solutions that best fit your needs. The Dell Management

Console is built on the Symantec infrastructure and leverages its key technologies for completing tasks, software deployment, and discovery and inventory of devices on the network.

The Symantec Installation Manager (SIM) is the installer for

Dell Management Console. The SIM installer installs SIM on the management station and the SIM provides Dell Management Console as an installation option.

Installation Requirements

For information on the recommended hardware configuration, see

“Recommended Minimum Hardware Configuration.”

The management station on which you want to install the Dell Management

Console should contain the following software prerequisites.

Symantec Installation Manager Prerequisites

Before you install Dell Management Console, you must install Microsoft

.NET Framework 3.5 (available on the Dell Management Console DVD) on the management station.

®

NOTE: If the prerequisites are not installed on the management station, the SIM installer (present on the Dell Management Console DVD) installs the prerequisites before proceeding to install the Dell Management Console.

Install Readiness Prerequisites

• Microsoft Windows Server ® 2003 32-bit (Enterprise or Standard)

• Microsoft ASP .NET framework

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• SQL Express 2005 Express for up to 500 managed systems

Microsoft SQL Express 2008, SQL Server 2005 or SQL Server 2008 (64-bit

Remote Only) for 500+ managed systems

• At least 8 GB of free disk space. 10 GB of free disk space is recommended.

• Internet Information Services 6.0

• Microsoft Internet Explorer

®

version 7.0 or 8.0

For more information on the installation prerequisites see the Support

Information Matrix for Dell Management Console Version 1.1

.

Other Considerations

• Do not configure the management station as a Windows

Domain Controller.

• If you are installing the Dell Management Console through the

Terminal Service, ensure that the installation is through the console session. For example, mstsc/console.

• (Highly recommended) On the management station, install configure and enable the HyperText Transfer Protocol over Secure Socket Layer

(HTTPS).

• If you are upgrading to this release of Dell Management Console, then use

SIM. SIM must be connected to internet for getting the latest updates.

When you launch SIM, all the critical updates are listed and the recommended updates are listed in the Updates section. Select Dell

Management Console.

Installing Dell Management Console

You can install the Dell Management Console and other utilities from the

Dell Management Console DVD or download and install it from the Dell website at dell.com/openmanage . You can also install the dependencies for

Dell Management Console from this installer.

1 Insert the Dell Management Console DVD into the DVD drive. If the installation program does not start automatically, navigate to the root folder of the DVD and double-click setup.exe

.

The Dell Management Console dialog box is displayed.

2 On the Welcome screen, select Install Dell Management Console .

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A message prompting you to restart the machine to increase the number of ports is displayed. Select Yes .

After system restart, run the installer. The installer scans your system for the Microsoft .NET framework. If the .NET is not installed, then you are prompted to install the .NET framework.

If there are no missing dependencies, the Symantec Installation Manager

Setup dialog box is displayed.

3 Click Next .

4 Accept the End User License Agreement and click Next .

5 In the Destination Folder dialog box, browse to a folder where you want to install Dell Management Console and click Begin Install .

6 When the installation is complete, select Automatically launch Symantec

Installation Manager , and then click Finish .

The Symantec Installation Manager launches automatically.

NOTE: To download hot fixes, patches, and trial versions for the value added plug-in solutions, you must have Internet access.

7 On the Symantec Installation Manager main dialog box, select Install new products .

8 On the Install New Products dialog box, select Dell Management

Console and click Next .

You can select various filters and select show all available versions to view and install other components.

9 On the Optional Installs dialog box, select the Available features you want to install and then click Next .

10 Accept the End User License Agreement, and click Next .

The Install Readiness Check dialog box displays dependencies and recommendations.

11 If some dependencies are missing, install the requirements.

NOTE: Check the install readiness for the .Net certificate and the SQL

Maximum Memory configuration.

Click Check install readiness again and click Next .

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12 On the Dell Management Console Configuration dialog box, enter the local administrator credentials.

If you have configured e-mail information, you can verify the configuration by sending a test e-mail.

13 Click Next .

14 On the Database Configuration dialog box, enter details of the Microsoft

SQL Server that is used by Symantec Management Console, and click

Next .

NOTE: If you used Dell OpenManage IT Assistant with SQL Server 2005, then depending on the number of managed devices, you can use the

same database with Dell Management Console. See “Recommended

Minimum Hardware Configuration“for more information.

15 In the Review Installation Details dialog box, click Begin Install .

Dell Management Console is installed.

The Product Licensing dialog box is displayed.

16 In the Product Licensing dialog box, click Next .

The Installation Complete dialog box is displayed.

17 In the Installation Complete dialog box, click Finish .

You can install other Dell utilities using the Dell Management Console

DVD.

For information on installing Dell Management Console on the Dell

Client Manager, see the Symantec Management Platform Installation

Guide .

Points to Note After Installation

• After installing the Dell Management Console, if you want to change the operating system and Symantec Management Console passwords, always change the Symantec Management Console password before changing the operating system password.

However, if the operating system password is changed before the

Notification Server password, use the following command to change the Notification Server password:

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NOTE: The aexconfig command is available under the

Altiris/Notification server/bin folder.

• After installing the Dell Management Console, if you change the system hostname and try to launch the Dell Management Console, a server exception is displayed.

For more information on troubleshooting this issue, see the section on

Symantec Management Server Error in the Dell Management Console

Online Help .

Uninstalling Dell Management Console

To uninstall Dell Management Console, do the following:

1 Go to Add or Remove Programs and run the Symantec Platform and Solutions wizard.

2 Select the Symantec Platform and Solutions component and click Uninstall .

The Dell Management Console is uninstalled.

You can also uninstall the Dell Management Console from the Dell

Management Console DVD.

1 Insert the Dell Management Console DVD.

2 On the Dell Management Console dialog box, select Install Dell

Management Console .

3 Navigate through the install wizard until the Install Products dialog box is displayed.

4 Select the Dell Management Console option and click Uninstall .

The Dell Management Console is uninstalled.

NOTE: When you uninstall Dell Management Console, the Dell Management

Console database is not uninstalled.

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Upgrading to the Latest Version of Dell

Management Console

You can upgrade the Dell Management Console from the previous version using the Dell Management Console DVD.

If you are upgrading to this release of Dell Management Console, then use

SIM. SIM must be connected to internet for getting the latest updates.

When you launch SIM, all the critical updates are listed and the recommended updates are listed in the Updates section. Select Dell

Management Console.

NOTE: While upgrading the Dell Management Console, the Dell Management

Console Configuration and Database Configuration screens are not displayed.

After the SIM launches, you may be prompted to install some critical updates. It is recommended that you install all updates before you continue with the Dell Management Console upgrade.

Dell Management Console 1.1 is based on the Symantec Management

Platform (SMP) SP3. Therefore, it is recommended that you upgrade to Dell

Management Console 1.1 before ( or while ) installing the latest version of Server

Management Suite and Dell Client Manager from Dell Management Console

Version 1.1 DVD.

Troubleshooting

For information on troubleshooting, see the Online Help .

26 Installing, Uninstalling, and Upgrading Dell Management Console