FlexWave Host Unit II Installation Guide

Contacting DCCS Global Technical Support

C

O N T A C T I N G

D C C S G

L OB A L

T

E C H N I C A L

S

U P P O R T

The following sections tell you how to contact the CommScope Distributed Coverage and Capacity Solutions

(DCCS) Technical Support team. Support is available 7 days a week, 24 hours a day.

H

ELPLINE

S

UPPORT

Use the following Helpline telephone numbers to get live support, 24 hours a day.

24x7

+1 888-297-6433 (Toll free for U.S. and Canada)

EMEA 8:00-17:00 (UTC +1)

+ 800 73732837 (Toll free for parts of EMEA and Australia)

+ 49 909969333 (Toll charge incurred)

Calls to an EMEA Helpline outside of the 8:00 to 17:00 time frame will be forwarded to the 24x7 Helpline.

O

NLINE

A

CCESS

Click on the following URL link to access an online DCCS Technical Support Form: http://www.commscope.com/wisupport

Alternatively, you can enter the preceding URL into your web browser, and then press

ENTER

on your keyboard.

R

ETURN

M

ATERIAL

A

UTHORIZATIONS

Prior to removing any equipment from the field, please contact DCCS Technical Support to assist in troubleshooting and fault isolation. If the issue cannot be resolved, Technical Support will facilitate your RMA request.

FlexWave

®

Host Unit II Installation Guide

Page 72

FWPP-502-01

© July 2016 CommScope, Inc.

Contacting DCCS Global Technical Support

T

ECHNICAL

T

RAINING

You can access training on the online CommScope DAS and Small Cell Institute, as described below.

1

Click on the following URL link to the Infrastructure Academy: http://www.commscopetraining.com/courses/dassc/

(Alternatively, enter the preceding URL into your web browser, and then press ENTER on your keyboard.)

2

Review the courses listed in separate course panels; for further information on a course, click its

Full details

button. Instructor-led courses are conducted in North America and Europe. Before choosing a course, please verify the region.

3

To view the course schedule and register, click

Course Registration

at the top of the course page; this opens the

Partner Learning Center Login

page.

•

If you have an account, enter your

Username

and

Password

, and then click

Login

. (Click on the

Reset

Password

link if you do not have your login information.)

•

If you don't have an account, click on the

Create New User Account

link under the

Login

button, and follow the prompts.

Once you have logged in, you will see a list of available class dates.

4

Click the date you prefer and select the

Enroll

or

Register Now

button to enroll. Follow the prompts through the payment process.

5

Click either the

Available Training

or

Calendar

tab to view other training courses.

6

For training related questions, please contact CommScope at one of the following emails:

•

Americas: [email protected]

•

EMEA: [email protected]

FWPP-502-01

© July 2016 CommScope, Inc.

FlexWave

®

Host Unit II Installation Guide

Page 73