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Troubleshooting Guide
6
Troubleshooting Guide
The Corinex AV200 CableLAN Adapter has been designed to be a reliable and easy-touse network connection device. Please refer to the list below to aid in troubleshooting or visit
www.corinex.com/retail
and go to the appropriate section for information on your product. There you will find news, manuals and software updates, as well as frequently asked questions (FAQ).
The POWER LED is off.
1. Make sure the CableLAN adapter is properly plugged directly into the electrical
outlet, and that the outlet has power.
2. Try another outlet.
The CableLAN Act LED is off.
1. Make sure there is no analogue TV amplifier or too many T-splitters between
the AV200 CableLAN adapters which should communicate.
2. Try to connect two AV200 CableLAN adapters with a short coaxial cable for
a short test to check the connectivity.
The Ethernet LED is off.
1. Make sure the adapter is connected with an Ethernet enabled device with an
RJ-45 cable and both devices are powered.
To avoid personal injury and damage to the system:
1. The principal method to disconnect the device completely from the electrical
power network (mains) is to unplug the power cord from the wall socket.
2. Never install the unit in wet areas or next to radiators/heaters.
3. Never use the unit outside.
4. Unplug the unit during severe storms.
5. Never open the equipment enclosure.
To verify that your equipment is connected and working correctly, use the standard
Ping utility. In Windows, click on menu Start -> Run, then type the command
ping IPADDRESS -t, where IPADDRESS is the IP address of the computer to which the CableLAN adapter is connected, e.g. ping 192.168.4.1 -t (this process can be interrupted by pressing CTRL+C).
1. Ping the IP address of the computer to which the CableLAN adapter
is connected. If this fails, there is a problem with the Ethernet
network card or with the TCP/IP protocol.
2. Repeat the same process with the other computers on your AV200 CableLAN
network.
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Corinex AV200 CableLAN Adapter
Troubleshooting Guide
3. If all the computers can ping themselves, try pinging another computer on
your AV200 CableLAN network. If this fails, then there is a problem with the
connection across your AV200 CableLAN network or with the configuration
of the CableLAN adapters. Check the connection to the
outlet, or try a different outlet. Verify the configuration of your
adapters, especially the network number, as only adapters
on the same network can see each other. Please see chapter 3 for details on
configuration.
4. When a connection is made to another AV200 CableLAN device, the Act
LED (in the middle) will be on or blinking, depending on the connection
speed. This is explained in more detail under QoS Settings in section 3.4.7.
If the problem persists after consulting the information sources mentioned above, please send us the problem description via
http://www.corinex.com/web/com.
nsf/Doc
. When you contact us, we will need all available information about your devices and your network. This includes the following:
• Types of devices you have, if possible with serial numbers (printed on the
• Which of these devices are working incorrectly or don’t work at all (indicate
• If possible, send us a schematic of your network setup, including the
IP addresses of computers/routers/access points. This can speed up the
problem-solving process. If you use any non-Corinex equipment, please
specify what kind.
A drawing can be made in any graphics editor, exported to one of the
standard graphic formats (JPEG, GIF). Or you can just draw it on paper and
• Specify operating systems used with the devices.
• Please send us the firmware version and configuration of these devices. Please
see the user guide for more detailed instructions.
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Corinex AV200 CableLAN Adapter
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