Transferring Calls. Panasonic S-ICX

4. Handling Incoming Calls

To retrieve a call . . .

From a different extension than the one that placed the call on hold

From Floating Hold (also known as Station Park Pick

Up)

Do . . .

Press the FF key that is flashing red.

a. Press the Floating Hold FF key.

OR

a. Enter the Floating Hold Answer code (default

= *9).

b. Enter the Floating Hold orbit number (001-

576[CPC-288/576], 01-96 [CPC-96, HS/HM] or 001-099 [CPC-288/576] or 01-09 [CPC-96,

HS/HM]. See the note below.

Note: The number of floating hold orbits available may very depending on the

Station Park/Floating Hold Pickup setting (FF1-0-02-0025). The station park/floating hold pickup code can be set to *9 (default), 733 (UK/HK), or 733#. The floating hold pickup code (*9) operates as follows:

System Size

96

Above 96

IXC system only

Virtual Line Number and Operation

01-09 Floating Hold pick up

10-96: Station Park Hold pick up purpose

001-099 Floating Hold pick up

100-576: Station Park Hold pick up purpose

TRANSFERRING CALLS

You can transfer a call to an open extension, a busy extension, or an outside line.

These transfers can be either supervised or unsupervised.

Note: If a transferred call is not answered within a specified time, the call rings again at the extension that transferred it.

Supervised Transfers

In a supervised transfer, you announce the call before transferring it. This allows you to give the recipient information about the call.

To supervise the transfer of a call to another extension or an outside number

1. While on a call, press the HOLD key.

ICX-50-750 ICX (International), issued October 2000 59

4. Handling Incoming Calls

2. Either dial the extension number or the outside line number to which the call will be transferred.

3. When the recipient answers, announce the call.

4. Complete the call by doing one of the following:

a. If On-hook Transfer is enabled for your extension, replace the handset or press the ON/OFF key.

b.

If On-hook Transfer is disabled for your extension, press the PROG key.

Note: On-hook Transfer requires system programming.

Unsupervised Transfers

In an unsupervised transfer, you do not announce the call to the person receiving the transfer. You hang up before the recipient answers the call.

To transfer a call to another extension or an outside number without supervising the call

1. While on a call, press the HOLD key.

2. Either dial the extension number or the outside line number to which the call will be transferred.

3. Complete the call by doing one of the following:

a. If On-hook Transfer is enabled for your extension, replace the handset or press the ON/OFF key.

b.

If On-hook Transfer is disabled for your extension, press the PROG key.

Note: On-hook Transfer requires system programming.

To transfer a call to a busy extension

1. While on a call, press the HOLD key.

2. Dial the extension number to which the call will be transferred.

3. If your extension does not have Auto Camp-on activated, enter the Camp-on

(Call Waiting) Set code (default = 2 (HK/UK) or 2#). Otherwise proceed to step

4.

4. Complete the call by doing one of the following:

60 ICX (International), issued October 2000 ICX-50-750