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5. Communicating Within Your Office
To cancel call forwarding . . .
For all incoming calls that ring a busy extension
Do . . .
Enter the appropriate Cancel Call Forwarding - Busy code:
• For your extension, enter 732 (HK/UK) or 732#
• For another extension, enter 752 (HK/UK) or
752#
For all incoming calls that ring an extension that doesn’t answer
Enter the appropriate Cancel Call Forwarding - No
Answer code:
• For your extension, enter 733 (HK/UK) or 733#
• For another extension, enter 753 (HK/UK) or
753#
3. If cancelling Call Forwarding for another extension, enter the extension number whose Call Forwarding you are cancelling. Otherwise, proceed to step 4.
4. Replace the handset or press the ON/OFF key.
To cancel Call Forwarding and DND for your extension in one step
1. Pick up the handset or press the ON/OFF key.
2. Enter the Cancel Call Forwarding - DND code (default = 7**).
USING CAMP-ON (CALL WAITING)
Camp-on (Call Waiting) allows you to send a call waiting tone to a busy extension indicating that they have a call waiting. You then “camp-on” or stay on the line until the party you are trying to reach answers the call.
Note: Camp-on (Call Waiting) can be set manually or automatically. However, automatic Camp-on (Call Waiting) requires system programming.
You can leave a text message that displays on the busy phone. Any one of the following messages can be selected. Messages 6 to 9 and 0 have no default message text. All the messages can be changed through system programming.
Table 6. Send Text Messages
Message No.
1
2
3
Message Text
Visitor Here
Need Help
Important
Message No.
6
7
8
Message Text
User Defined
User Defined
User Defined
72 ICX (International), issued October 2000 ICX-50-750
5. Communicating Within Your Office
Message No.
4
5
Message Text
Urgent
Emergency
Message No.
9
0
Message Text
User Defined
User Defined
The busy party can reply with a text message that displays on the camping on phone.
Any one of the following messages can be selected. Messages 6 to 9 and 0 have no default message text. All the messages can be changed through system programming.
Table 7. Text Message Replies
Message No.
1
4
5
2
3
Message Text
Take A Message
Please Hold
Will Call Back
Transfer
Unavailable
Message No.
6
9
0
7
8
Message Text
User Defined
User Defined
User Defined
User Defined
User Defined
To manually camp-on to a line and notify a party that they have a call waiting
1. Pick up the handset or press the ON/OFF key.
2. Dial the extension number.
3. After you hear a busy tone, enter the Camp-on (Call Waiting) Set code (default =
2 [HK/UK] or 2#). (The Called party hears an alert tone and you hear a ringback tone.)
4. Stay on the line until the called party answer.
Notes:
• If call waiting is accepted, the busy tone changes to a ringing tone.
• You cannot send a call waiting message to an extension that has DND turned on.
To use Automatic Camp-on (Call Waiting)
Note: Automatic Camp-on (Call Waiting) requires system programming.
ICX-50-750 ICX (International), issued October 2000 73
5. Communicating Within Your Office
1. Pick up the handset or press the ON/OFF key.
2. Dial the extension number. (The called party hears an alert tone and you hear ringback tone.)
3. Remain on the line until the called party answers.
To leave a text message while camp-on
1.
Press the MSG key
.
2. Enter the send text message number (1-9, 0). (See Table 6 on page 72 for the send
text messages.)
To reply to a text message
1.
Press the MSG key
.
2. Enter the reply text message number (1-9, 0). (See Table 7 on page 73 for the text
message replies.)
To answer a Camp-on (Call Waiting) signal
1. Do one of the following:
Answer a call
To . . .
Toggle between two calls (using
Broker’s Hold)
Do . . .
a. After receiving an alert tone, replace the handset or press the ON/OFF key to end the first call.
b. Lift the handset or press the ON/OFF key again to connect to the waiting call..
a. After receiving an alert tone, press the HOLD key to put the first call on hold.
b. Press the ON/OFF key to pick up the second call.
74 ICX (International), issued October 2000 ICX-50-750
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