Other Information. Sony KDL-32XBR6

Other Information

Troubleshooting

If you have questions, service needs, or require technical assistance related to the use of your

Sony TV, please visit our website or call one of the following numbers: http://www.sony.com/tvsupport

1-800-222-SONY(7669) for US Support

1-877-899-SONY(7669) for Canadian Support

Condition

No picture

Explanation/Solution

No picture

• Check the Power Saving settings (see page 42).

Cannot receive any channels • Make sure the power cord is connected securely.

• Turn on the power of the TV.

• Check cable/antenna connections.

• Make sure the Signal Type setting is correct for your TV signal source.

TV is locked to one channel • Perform Auto Program to add receivable channels that are not present in the

TV’s memory (see pages 16 and 37).

Cannot receive or select channels

• Perform Auto Program to add receivable channels that are not present in the

TV’s memory (see pages 16 and 37).

• To receive or select cable channels, make sure that Signal Type in the

Channel settings is set to Cable (see page 37). To receive or select UHF

channels over an antenna, make sure Signal Type is set to Antenna.

The TV turns off automatically

No picture from some video sources

• Check if Sleep Timer is activated, or confirm the Duration setting of Timer

(see page 31).

• Check PC Power Management in General Setup settings (see page 42).

• Check the connection between the optional video equipment and the TV.

• Press INPUT on the remote control (see page 20).

• Press HOME on the remote control. Select your desired input from the

External Inputs list.

Poor picture

The quality of the images is not as good as what I saw at the store

Broadcast HD formats have poor quality

• Picture quality depends on the signal content. See Quick Setup Guide

(supplied) to display the best possible picture for that signal.

Double images or ghosts

Only snow and noise appear on the screen

Dotted lines or stripes

• Content and signal quality are regulated by the signal provider. Many HD channels and content are actually upscaled versions of standard-definition broadcasts. The picture is affected by the quality of the signal received, which varies between channel and program.

• To confirm the picture quality on this TV, highlight the Product Support icon on the Settings menu and press . Select Signal Diagnostics, then select

Sample Image. When tuned to certain channels, you may need to select

Additional Information before selecting Sample Image. A HD image will display on the screen to confirm routine panel operation. If your normal picture quality is worse than this sample image, it is most likely the due to the signal provided by the broadcaster.

• Check cable/antenna connections.

• Check the antenna location and direction.

• Check if the antenna is broken or bent.

• Check if the antenna has reached the end of its serviceable life. (3-5 years in normal use, 1-2 years at the seaside.)

• Keep the TV away from noise sources such as cars, motorcycles, or hair-dryers.

• If using 300 ohm twin lead, move the excess lead away from the TV or try using

75 ohm coaxial cable instead.

(Continued)

43

Condition

No color/Dark picture/Color is not correct/The picture is too bright

Explanation/Solution

• Press PICTURE to select the desired Picture Mode (see page 21).

• Adjust the Picture Mode options in the Picture settings (see page 32).

• If you set the Power Saving mode to Low or High, it will enhance the black

level (see page 42).

Noisy picture

Blurry picture/Poor color

• Make sure that the antenna is connected using a 75-ohm coaxial cable.

• Keep the antenna cable away from other connecting cords.

• To avoid TV interference, make sure to use an undamaged antenna cable.

• Transporting the TV from a cold to a warm location or a sudden change in room temperature may cause moisture condensation, resulting in a blurry picture or poor color. Turn off your TV and wait a few hours before powering on again.

No sound/Noisy sound

Good picture, no sound

Audio noise

• Check the volume control.

• Press MUTING or VOL + so that “Muting” disappears from the screen (page 20).

• Set Speakers to TV Speakers in the Sound settings (see page 34). If it is

set to Audio System, sound is not output from the TV’s speakers regardless of the TV’s volume control.

• When using HDMI input with Super Audio CD or DVD-Audio, DIGITAL OUT

(Optical) may not provide an audio signal.

• Make sure that the antenna is connected using a 75-ohm coaxial cable.

• Keep the antenna cable away from other connecting cords.

• To avoid TV interference, make sure to use an undamaged antenna cable.

PC Input

No Picture / No Signal

Poor Picture

General

Wide Mode changes automatically

Suddenly the picture gets smaller

“Black box” on screen

• Confirm the PC is correctly connected to the TV with either the PC IN (with an

HD15 cable) or with the HDMI IN.

• Ensure the output signal from the PC is one of the formats listed on page 14.

• Turn the PC off. Confirm the PC connection and restart the PC. Plug-and-play will auto-detect the TV and correctly set up PC timing.

• Verify PC Power Management is activated (see page 42).

• Verify the PC is not in standby or hibernation mode.

• Adjust the resolution (see page 14).

• Adjust Pitch and Phase.

BRAVIA Sync

I cannot find the BRAVIA

Sync HDMI device connected to my TV

• Make sure that the Control for HDMI is setup on both the TV and the optional

device compatible with BRAVIA Sync (see page 25).

I cannot see my second A/V receiver on the Device List menu in HDMI Settings

• Only one A/V receiver may be used with the BRAVIA Sync and Control for

HDMI functions at one time.

• The current Wide Mode setting is automatically replaced with the 4:3

Default setting when you change the channel or video input, if 4:3 Default in the Screen settings is set to other than Off. If you want to lock in Wide Mode selected with WIDE on the remote control, set 4:3 Default to Off in the

Screen settings (see page 35).

• Check the Auto Wide option in the Screen settings (see page 35).

• The picture gets smaller during the commercials due to the method in which the provider broadcasts their content. When HD content channels switch to SD content (commercials), the picture may be small with a black border.

• Auto Wide will not expand the picture during these content changes since the content information is regulated by the channel signal provider. You can

manually change the Wide Mode if you prefer (see page 22). This setting will

remain in effect until you change the channel or input or manually change the

Wide Mode again.

• You have selected a text option and no text is available (see page 38). To turn off

this feature, set the CC Display option to Off. If you were trying to select closed captioning, select CC1 instead of Text1-4.

44

Condition

Black bands appear at the edges of the screen

Certain programs on DVD or other digital sources display a loss of detail, especially during fast-motion or dark scenes

Remote control does not operate

Explanation/Solution

• Some wide screen programs are filmed in aspect ratios that are greater than 16:9

(this is especially common with theatrical releases). Your TV will show these programs with black bands at the top and bottom of the screen. For more details, check the documentation that came with your DVD (or contact your program provider).

• Programs in 4:3 aspect ratio will have bands on left and right sides of the screen.

• Programs broadcast in HD formats (720p and 1080i) with 4:3 content will commonly have black bands on the left and right sides of the screen which are added by the broadcaster (see image on left).

• Auto Wide will not expand the picture when the black bands on the sides of the screen are added by the broadcaster. You can manually change the Wide

Mode to Wide Zoom, H Stretch or Zoom to fill the screen, which will remain in affect until you change the channel or input or manually change the

Wide Mode again.

• This is due to the digital compression of the source content used by certain digital broadcasts and DVDs which may cause your TV’s screen to display less detail than usual, or cause artifacts (small blocks or dots, pixelations) to appear on your screen. These signal compressions are more visible and are dependent on the clarity and resolution of the TV.

• To determine if the problem is with the remote control or not, press a button on the TV.

• Check the polarity of the batteries or replace the batteries.

• Point the remote control at the remote control sensor located at the front of the TV.

• Keep the remote control sensor area clear from obstacles.

• Fluorescent lamps can interfere with your remote control operation; try turning off the fluorescent lamps.

Some digital cable channels are not being displayed

• Certain cable companies have limitations on the broadcast of digital cable channels. Check with your cable company for more information.

• The digital cable channel may be set to Hidden in the Show/Hide Channels

setting (see page 37).

• Switch the Game Mode to On (see page 33).

When playing a video game, there is a delayed response time between the controller and the actual video

Lost password

How to reset the TV to factory settings

• Select the Password settings on the Parental Lock settings, then enter the following master password: 4357. The master password clears your previous

password and allows you to enter a new password (see page 38).

• Turn on the TV. While holding down

V on the remote control, press POWER on the TV. (The TV will turn itself off, then back on again.) Release

V.

WARNING: The reset will clear all of your customized settings including the

Parental Lock setting.

45

Specifications

Model KDL-32XBR6 KDL-37XBR6 KDL-40V4150

KDL-40V4100

KDL-42V4100 KDL-46V4100 KDL-52V4100

System

Television system

Channel coverage

NTSC: American TV standard

ATSC (8VSB terrestrial): ATSC compliant 8VSB

QAM on cable: ANSI/SCTE 07 2000 (Does not include CableCARD functionality)

Analog terrestrial: 2 - 69 / Digital terrestrial: 2 - 69

Analog Cable: 1 - 135 / Digital Cable: 1 - 135

LCD (Liquid Crystal Display) Panel

10 W + 10 W

Panel system

Speaker output

Input/Output jacks

CABLE/ANTENNA 75-ohm external terminal for RF inputs

VIDEO IN 1/2/3

COMPONENT IN 1/2

HDMI IN 1/2/3/4

AUDIO OUT

S VIDEO (4-pin mini DIN) (VIDEO 1 only): Y: 1.0 Vp-p, 75 ohms unbalanced, sync negative /

C: 0.286 Vp-p (Burst signal), 75 ohms

VIDEO: 1 Vp-p, 75 ohms unbalanced, sync negative

AUDIO: 500 mVrms (Typical) / Impedance: 47 kilohms

YP

B

P

R

(Component Video): Y: 1.0 Vp-p, 75 ohms unbalanced, sync negative / P

B

: 0.7 Vp-p, 75 ohms /

P

R

: 0.7 Vp-p, 75 ohms / Signal format: 480i, 480p, 720p, 1080i, 1080p

AUDIO: 500 mVrms (Typical) / Impedance: 47 kilohms

HDMI: Video: 480i, 480p, 720p, 1080i, 1080p, 1080/24p / Audio: Two channel linear PCM 32, 44.1 and 48 kHz, 16, 20 and 24bits, Dolby Digital

AUDIO (HDMI IN 4 only): 500 mVrms (Typical) / Impedance: 47 kilohms

500 mVrms (+/– 3dB typical) / More than 1 Vrms at the maximum volume setting (Variable) /

More than 500 mVrms (Fixed)

DIGITAL OUT (OPTICAL) PCM/Dolby Digital optical signal

PC IN

PC AUDIO INPUT

D-sub 15-pin, analog RGB, 0.7 Vp-p, 75 ohms, positive

See the PC Input Signal Reference Chart on page 14.

Stereo mini jack, 500 mVrms, (Typical) / Impedance: 47 kilohms

Power and others

Power requirement

Power consumption in use in standby

Screen size

(inches measured diagonally)

Display resolution

Speaker/Full range (2) (mm)

(inches)

Dimensions with stand (mm)

(inches) without stand (mm)

(inches)

120 V AC, 60 Hz

160 W

1,920 dots (horizontal) × 1,080 lines (vertical)

55 × 120

2

1

/

8

× 4

3

/

4

58 × 126

2

1

/

4

× 5

58 × 126

2

1

/

4

× 5

794 × 577 × 242

31

3

/

8

× 22

3

/

4

×

9

5

/

8

794 × 540 × 99

31

3

/

8

× 21

3

/

8

× 4

200 W

All models less than 0.1 W

31.5

(32 class)

37

920 × 649× 279

36

1

/

4

× 25

5

/

8

×

11

920 × 610 × 110

36

1

/

4

× 24

1

/

8

×

4

3

/

8

300 × 300

220 W

40

240 W

42

58 × 126

2

1

/

4

× 5

986 × 684 × 279

38

7

/

8

× 27 × 11

986 × 646 × 110

38

7

/

8

× 25

1

/

2

× 4

3

/

8

300 × 300

1,033 × 718 × 307

40

3

12

1

/

4

× 28

3

/

8

/

8

×

1,033 × 677 × 110

40

3

/

4

× 26

3

/

4

×

4

3

/

8

300 × 300 wall-mount hole pattern (mm) 200 × 200 wall-mount screw size (mm) M6 × 12 - 18

Mass with stand (kg)

( lb.

) without stand (kg)

( lb.

)

15.0

34.0

12.0

27.0

21.0

47.0

18.0

40.0

23.0

51.0

20.0

45.0

28.5

63.0

24.5

54.0

260 W

46

65 × 150

2

1

/

2

× 5

7

/

8

1,120 × 782 × 307

44

1

12

1

/

8

× 30

7

/

8

/

8

×

1,120 × 742 × 115

44

1

/

8

× 29

1

/

4

×

4

5

/

8

300 × 300

30.0

67.0

26.0

58.0

285 W

52

65 × 150

2

1

/

2

× 5

7

/

8

1,262 × 871 × 347

49

3

13

3

/

4

× 34

3

/

4

/

8

×

1,262 × 829 × 119

49

3

/

4

× 32

3

/

4

×

4

3

/

4

300 × 300

38.0

84.0

32.0

71.0

Supplied accessories Remote control RM-YD023 (1) / Size AA batteries (2) / AC power cord (KDL-40V4150/KDL-40V4100/KDL-

46V4100/KDL-52V4100) (1) / Cable holder (1 attached to the TV) / Operating Instructions (1) / Quick Setup

Guide (1) / Warranty Card (1) / Online Registration Card (U.S.A. and Canada only) (1) / Safety and Regulatory

Booklet (1) / Attaching the Table-Top Stand (1) / Installing the Wall-Mount Bracket (1)

Connecting cables / Support Belt Kit / Wall-Mount Bracket: SU-WL500 / TV Stand: see page 2

Optional accessories

~

• Optional accessories availability depends on its stock.

• Design and specifications are subject to change without notice.

46

Index

0-9 buttons

20

4:3 Default

35

A

AC IN

11

Add Digital Channels

37

Advanced Settings

33

Analog CC

38

Audio Out

35

AUDIO OUT jack

11

Auto Adjust

36

Auto Program

37

Auto Wide

35

B

Background TV

25

Backlight

32

Balance

34

Bass

34

Bilingual audio

34

BRAVIA Sync buttons

19

Brightness

32

C

CABLE/ANTENNA input

11

CC button

19

CC Display

38

CH +/– button

22

Channel Block

39

Channel Tuning Keys

41

CineMotion

33

Color

32

Color Temperature

32

COMPONENT IN jack (1080p/1080i/

720p/480p/480i)

11

Contact Sony

31

Control for HDMI

41

Country

38

Current Time

31

D

Device Auto Power Off

41

Device List

41

Digital CC

38

DIGITAL OUT (OPTICAL) jack

11

Digital Rating

39

Display Area

36

DISPLAY button

19

Display Options

38

DMe x

button

20

DMe x

/SERVICE

11

E

Edit Channel Labels

37

English Rating

40

ENT button

20

F

Favorites

24

FAVORITES button

19

FREEZE button

20

French Rating

40

G

Game Mode

33

GUIDE button

19

H

H Center

36

HDMI IN jack

11

HOME button

20

Home Menu Scrolling

42

Hue

32

I

Info Banner

42

Infrared Receiver (IR)

23

INPUT button

20

Installing the TV on a wall

7

J

JUMP button

22

L

Language

42

Light Sensor

Described

23

Setting

42

M

Manage Inputs

41

Movie Rating

40

MPEG Noise Reduction

32

MTS

34

MUTING button

20

N

Noise Reduction

32

O

OPTIONS button

21

P

P&P

28

Password

38

PC IN jack

11

PC Power Management

42

Phase

36

PIC OFF/TIMER LED

23

Picture

32

Picture Adjustments

32

PICTURE button

21

Picture Mode

32

PIP

28

Pitch

36

POWER button

20

POWER LED

23

Power Saving

42

R

Rating

39

Reset

32, 34, 36, 45

RETURN button

20

S

S VIDEO jack

11

Screen Position

36

Settings

Channel

37

Clock/Timers

31

Closed Captions (CC)

38

External Inputs

41

General Setup

42

HDMI Settings

41

Initial Setup

42

Parental Lock

38

Picture

32

Product Support

31

Screen

Sound

35

34

Sharpness

32

Show/Hide Channels

37

Signal Diagnostics

31

Signal Type

37

SLEEP button

19

Sleep Timer

31

Software Update

31

Sound Adjustments

34

Sound Booster

34

Sound Mode

34

Speaker

23

Speakers

34

STANDBY LED

23

Steady Sound

34

Surround

34

T

Timer

31

Treble

34

Troubleshooting

43–45

TV Auto Power On

41

TV Guide On Screen

26

TV Rating

40

U

U.S.A. Rating

40

Unrated

39

V

V Center

36

Vertical Size

36

VIDEO IN jack

11

Video/Photo Optimizer

33

Voice Zoom

34

VOL +/– button

20

Volume Offset

34

W

WIDE button

22

Wide Mode

35, 36

47

For Your Convenience

Please contact Sony directly if you:

z

Have questions on the use of your television after reading your Operating Instruction manual and Quick Setup Guide z

Experience difficulty operating your television

Contact Sony Customer Support at: http://www.sony.com/tvsupport

or to speak with a support representative:

United States

1-800-222-SONY (7669)

Canada

1-877-899-SONY (7669)

Sony will work to resolve your questions more quickly than your retailer or place of purchase.

Please Do Not Return the Product to the Store

Printed in U.S.A.