2. In Microsoft Internet Explorer version 6, on the General tab, in the Temporary Internet files section, click Settings.
In Microsoft Internet Explorer version 7, on the General tab, in the Browsing history section, click
Settings.
3. Click View objects.
4. Select RSClientPrint Class, and then on the Edit menu, click Delete.
5. Try printing the report again.
Related Topics
Running Reports - Troubleshooting
Create and Work with Reports
Running Reports and Analyzing Data
Managing Reports – Troubleshooting
Why do one or more reports display slowly or stop responding?
Most reports return results within a few seconds to a minute. Some reports might take longer if the report includes a large number of records, or if the system usage is high.
If you are a user:
Edit the filter before you run the report to select fewer records.
If you need to run a summary report for a large number of records, such as the Account Distribution report, expect it to take a while to run and try to run it when system usage is low.
If you are a system administrator:
Change the default filter on the report to be more restrictive.
Remove the report from on-demand use and schedule it to run when the system is less heavily used.
If the report is a custom report, for suggestions on improving performance, see Writing Reporting Services
Reports (Microsoft Dynamics CRM SDK).
If the problem occurs on a matrix table report, such as the Case Summary Table report, use Task Manager to see if the Web service process (w3wp.exe) on the report server is consuming all memory. If this is the problem, you can modify the MemoryLimit setting in Reporting Services. Reports are automatically stopped if they exceed the percentage of memory specified in this setting. By lowering this limit, you can cause the report to fail without consuming so much memory that the server is unusable. For more information, see the topic
"RSReportServer Configuration File" in Reporting Services Books Online.
Identify whether you need to upgrade hardware or use a separate server for Reporting Services. For more information, see Chapter 1-4, "Planning Deployment," and chapter 2-2, "Microsoft Dynamics CRM 4.0 Server
Installation Instructions in the and the article
Microsoft Dynamics CRM 4.0 Implementation Guide
, and the article "Improving Performance of Microsoft Dynamics CRM by Using a Dedicated Report Server".
Related Topics
Running Reports - Troubleshooting
Create and Work with Reports
Customizing and Organizing Reports
472 Microsoft Dynamics CRM 4.0 User’s Guide
Why do I receive the error "SRS soap exception: The permissions granted to user 'DOMAIN\User' are insufficient for performing this operation" when
I try to download a report?
To download a report from Microsoft Dynamics CRM, you must have:
The Report Manager System Administrator security role. By default, users in the local Administrators group on the report server have this security role.
The Microsoft Dynamics CRM System Administrator or System Customizer security roles, or the Manage Reports privilege.
To download a report, log in as a user with the necessary security roles. For more information about security roles in
Reporting Services, see Reporting Services Books Online .
Related Topics
Running Reports - Troubleshooting
Accessing Parts of the Application - Troubleshooting
Create and Work with Reports
Controlling Data Access
Customizing and Organizing Reports
Why do I receive the error "The permissions granted to user 'NT
AUTHORITY\NETWORK SERVICE' are insufficient for performing this operation" when I try to modify report properties, or upload or download a
report?
This error occurs if Microsoft Dynamics CRM and Reporting Services are installed on the same server, the server is running Windows Server 2003 or is a Microsoft Windows Small Business Server 2003, and Domain user was specified on the Specify Security Account page when Microsoft Dynamics CRM was installed.
To add the necessary permissions, make the following change in Reporting Services Report Manager.
1. On the server running Microsoft Dynamics CRM, use Microsoft Internet Explorer to open Reporting Services
Report Manager. By default, Report Manager is located at http://localhost/Reports. If you renamed the virtual directory for Report Manager when you installed Reporting Services, use the virtual directory name you used rather than Reports.
2. Click Show Details.
3. Click the icon in the Edit column next to the folder for your organization.
4. Click Security.
5. Click New Role Assignment.
6. On the New Role Assignment page, in the Group or user name box, enter the value of the service account name for ASP.NET:
For English locales, enter NT Authority\Network Service.
For other locales, open the setup log file with Notepad. By default, this file is located at
<systemdrive>:\Documents and Settings\User\Application
Data\Microsoft\MSCRM\Logs\crm30svrsetup.log a. Search for ServerInstallInfo.AspNetServiceAccountName.
Microsoft Dynamics CRM 4.0 User’s Guide 473
