Troubleshooting

When you turn on your device or while you are using the device, it prompts you to enter one of the following codes:

Code

Password

PIN

PUK

PIN2

Try this to solve the problem:

When the device lock feature is enabled, you must enter the password you set for the device.

When using the device for the first time or when the PIN requirement is enabled, you must enter the PIN supplied with the SIM or

USIM card. You can disable this feature by using Lock SIM card.

Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly several times. You must enter the PUK supplied by your service provider.

When you access a menu requiring the PIN2, you must enter the PIN2 supplied with the

SIM or USIM card. For details, contact your service provider.

Your device displays network or service error messages

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When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

You cannot access some options without a subscription.

Contact your service provider for more details.

Troubleshooting

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The touch screen responds slowly or improperly

If your device has a touch screen and the touch screen is not responding properly, try the following:

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Remove any protective covers from the touch screen.

Protective covers may prevent the device from recognising your inputs and are not recommended for touch screen devices.

Ensure that your hands are clean and dry when tapping the touch screen.

Restart your device to clear any temporary software bugs.

Ensure that your device’s software is upgraded to the latest version.

If the touch screen is scratched or damaged, take your device to a Samsung Service Centre.

Your device freezes or has fatal errors

If your device freezes or hangs, you may need to close applications or reset the device to regain functionality. If your device is still responsive and an application is frozen, close the application with the task manager. If your device is frozen and unresponsive, press and hold the Power key for

10-15 seconds.

If this problem persists, perform a factory data reset. In the application list, select Settings

→ Back up and reset →

Factory data reset

→ Reset device → Erase everything.

The device beeps and the battery icon is empty

Your battery is low. Recharge the battery to continue using the device.

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The battery does not charge properly or the device turns off

If the battery will no longer charge completely, you need to replace it with a new battery. Take your device to your local

Samsung Service Centre.

Your device is hot if touched

When you use applications that require more power or use applications on your device for an extended period of time, your device may feel hot. This is normal and should not affect your device’s lifespan or performance.

Error messages appear when launching the camera

Your device must have sufficient memory and battery power available to operate the camera application. If you receive error messages when launching the camera, try the following:

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Charge the battery.

Free some memory by transferring files to a computer or deleting files from your device.

Restart the device. If you are still having trouble with the camera application after trying these tips, contact a

Samsung Service Centre.

Error messages appear when opening music files

Some music files may not play on your device for a number of reasons. If you receive error messages when opening music files on your device, try the following:

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Free some memory by transferring files to a computer or deleting files from your device.

Ensure that the music file is not Digital Rights Management

(DRM)-protected. If the file is DRM-protected, ensure that you have the appropriate licence or key to play the file.

Ensure that your device supports the file type.

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Another Bluetooth device is not located

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Ensure that the Bluetooth feature is activated on your device.

Ensure that the Bluetooth feature is activated on the device you wish to connect to, if necessary.

Ensure that your device and the other Bluetooth device are within the maximum Bluetooth range (10 m).

If the tips above do not solve the problem, contact a Samsung

Service Centre.

A connection is not established when you connect the device to a computer

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Ensure that the USB cable you are using is compatible with your device.

Ensure that you have the proper drivers installed and updated on your computer.

If you are a Windows XP user, ensure that you have

Windows XP Service Pack 3 or higher installed on your computer.

Ensure that you have Samsung Kies 2.0 or Windows Media

Player 10 or higher installed on your computer.

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