HandiRegister 2015 Lodgment problems
Lodgment problems
If you have difficulties lodging to ASIC, you may need to contact HandiSoft's Support
Department for assistance. Before you contact us, please follow our general suggestions
(below). Where you receive an error message indicating your password is invalid or has
expired, please follow the instructions in " General suggestions " (below).
General suggestions
1. Set HandiRegister 2015 up to produce a 'log file '.
The log file will record details of the communication between your computer and ASIC. Our
Support Department will require this information should you contact them for assistance.
2. Reinstall the modem or network connection in Windows (refer to your computer technician for assistance).
3. Reselect the modem or network connection in HandiRegister 2015.
4. Test to see if your problem is fixed. The best method is to attempt to retrieve reports from
ASIC .
5. If the problem persists, email the log file to our support department. Please include a description of the problem you are facing. If any error messages appear, state them in your email with the exact wording you see on screen.
6. Test to ensure that your modem is actually working;
Check to that the modem is firmly plugged into your computer.
Check that the modem is firmly plugged into the telephone line.
Does your modem dial out using other applications such as the Internet or email?
Turn on the 'log file'
1. From the Options menu, click EDGE Setup and then click
2. Select the Write To Log File check box and then click OK.
Reselect the modem in HandiRegister 2015
After re-installing the modem, reselect the modem in HandiRegister 2015:
.
1. From the Options menu, click EDGE Setup and then click
2. In the Modem field, select the correct modem.
3. Click OK.
.
Retrieve Reports/Data Download
1. From the Lodgment menu, click Retrieve Reports/Data Download.
2. Ensure the modem is turned on, and then click OK.
HandiRegister 2015 will attempt to connect to ASIC.
3. Where your computer successfully connected to ASIC, the message "Communications
Finished/Successful login" will appear. Click OK.
Where HandiRegister 2015 does not display this message, write down the message that appears in its place.
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Chapter 12. Electronic lodgment
Print the 'log file'
HandiRegister 2015
1. From the Options menu, click EDGE Setup and then click
2. On the "Edge Communication Options" window, click
View Log File.
.
The Notepad program will open displaying the log file information.
3. In Notepad, click File and then Print.
4. To exit from Notepad, click File and then Exit.
Email the 'log file' to HandiSoft
1. From the Lodgment menu, click Email Log File to HandiSoft.
2. An email window will open with the log file as an attachment.
3. On the email window, type in any additional comments and information.
4. Send the email.
Invalid ID or password error
When HandiRegister 2015 performs an electronic lodgment, part of the process involves your computer forwarding a password to ASIC. ASIC compares this password to that in their records. If your password is the same as the one they have on file, the electronic lodgment will proceed.
Sometimes your password and ASIC's password get out of sync. In this situation, you must obtain another password from ASIC. You should then alter the password as outlined below.
Update an expired password
1. Contact ASIC and request that they reset your password. Generally, ASIC will set your password to be the same as your EDGE User ID. Please confirm this with ASIC.
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2. From the Options menu, click EDGE Setup and then click
3. Type the DIS password that was provided by ASIC:
.
In the
New DIS Password field, type the DIS password that ASIC has allocated to you.
In the Password area, click
Fix a Mistake.
Click
OK.
The “EDGE Communication Options” window closes and HandiRegister 2015’s main window opens.
From the
Options menu, click EDGE Setup and then click
.
The password that you typed in step 3 (above) is displayed in the
Current DIS
Password field.
Tip: When typing the password that was provided by ASIC, ensure that you have typed the number zero (0) and not the letter O.
4. Create your own password, which will be used after the ASIC password has expired:
Invent your own password. Your password must be six characters followed by a digit.
For example, FLOWER1.
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HandiRegister 2015 Lodgment problems
Type this password into the New DIS Password field.
In the Password area, click Update Expired Password.
Note: The password that ASIC provides will work for one lodgment. Please ensure you complete step 4, as this will prevent lodgment difficulties once the password provided by ASIC has expired.
Your Account has been locked
This error will occur if you attempt to login too many times using an invalid password or user ID.
1. Contact ASIC and request that they reset your mailbox and password. Generally, ASIC will set the password to be the same as your EDGE User ID. Please confirm this with ASIC.
2. Type the password that provided by ASIC. Follow the steps in “ Update an expired password ” (above).
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