Purpose. Vodafone Email

1. Document Information

This document lists and answers Frequently Asked Questions, expected to be of assistance to customers of Vodafone who use the Hosted Services solution. The Hosted Services solution provides web and domain hosting, and email services to SoHo and SMEs in various

OpCos.

This document deals only with FAQs relevant to Email, Email clients and Webmail.

1.1. Purpose

Answers to FAQs are provided as a quick reference point for those questions likely to be commonly asked by customers, as well as assisting support personnel in quickly and accurately responding to customer queries.

The document should therefore be included in support training material to ensure support teams are well versed in those questions most likely to be asked by customers, as well as being published in customer accessible areas.

Hosted Services Email Frequently Asked Questions Page 6 of 82