Managing Customer-Generated Content
Figure 261. Write Your Own Review Page (Frontend)
Adding a Custom Rating
By default, the customer can rate the quality, price, and value of a product. You might want to add custom ratings, to enable customers to rate such aspects as durability, warranty, and so on. This section describes how to create a new customized rating.
1.
In the Admin Panel, select Catalog > Reviews & Ratings > Manage Ratings to display the
Manage Ratings page, as shown in Figure 262.
Figure 262. Manage Ratings Page
2.
Click the Add New Rating button to display the New Rating page, as shown in Figure 263.
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Managing Customer-Generated Content
Figure 263. New Rating Page
3.
In the Default Value field enter a name for this rating.
4.
Click the Save Rating button.
Approving Reviews for Public Viewing
New reviews that are submitted by customers must be approved by the web store administrator in the backend before they appear on the frontend.
To view and approve new reviews:
1.
In the Admin Panel, select Catalog > Reviews & Ratings > Customer Reviews > Pending
Reviews to display the Pending Reviews page, as shown in Figure 264.
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Figure 264. Pending Reviews Page
2.
Click the Edit link on the right side of the relevant review’s row to display the Review Details
page, as shown in Figure 265.
Managing Customer-Generated Content
Figure 265. Review Details Page
3.
You can modify the review, if required.
4.
In the Status field, change the Pending status to Approved or Not Approved.
32.2 Managing Tags
Tags can be assigned by customers directly in the frontend. A tag describes a specific property of a product, such as Cool, Valentine’s gift and so on. Popular Tags serve as a descriptor that customers
can select in order to view the products to which a specific tag has been assigned. Figure 266 shows
an example of various tags as they appear in the web store.
Figure 266. Tags Display in the Frontend
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