Check the basics. Agilent Technologies N9320B

4 Troubleshooting

Check the basics

NOTE

Before calling Agilent Technologies, or returning an analyzer for service, perform the quick checks listed below. This check may eliminate the problem.

• Is there power at the receptacle?

• Is the analyzer turned on? Listen for internal fan noise to determine if the analyzer cooling fan is running. Feel the rear side of the analyzer for air flow.

• If other equipment, cables, and connectors are being used with your spectrum analyzer, make sure they are connected properly and operating correctly.

• Review the measurement procedures being performed when the problem first appeared. Make sure all of the settings are correct.

• If the analyzer is not functioning as expected, return the analyzer to a known state by pressing

Preset.

Some analyzer settings are not affected by a Preset. If you wish to reset the analyzer configuration to the state it was in when it was originally sent from the factory, press System, Power On/Preset, Preset Type,

Factory. Then press the green Preset key on the front panel.

WARNING

• Is the measurement being performed, and the results that are expected, within the specifications and capabilities of the analyzer? Refer to the Technical Overview

for your analyzer.

• Is the analyzer displaying an error message? If so, refer to

User’s Guide for details .

• To meet specifications, the analyzer must be aligned. For more information on how to align the analyzer, refer to

“Running Internal Alignments” on page 8.

No operator serviceable parts inside. Refer servicing to qualified personnel. To prevent electrical shock, do not remove covers.

34 N9320B Spectrum Analyzer

Troubleshooting 4

NOTE

If the analyzer is still under warranty or is covered by a maintenance contract, it will be repaired under the terms of the warranty or plan as below.

If the analyzer is no longer under warranty or is not covered by an

Agilent Technologies maintenance plan, Agilent Technologies will notify you of the cost of the repair after examining the analyzer.

If a problem persists, please contact the Agilent Technologies office for further information and service.

Warranty and Service Options

Agilent N9320B spectrum analyzer provides 1- year return- to- Agilent warranty as standard.

Agilent Technologies offers several optional maintenance plans to service your analyzer after the warranty has expired:

R- 51B- 001- 3C extends this service to 3 years.

R- 50C- 011- 3

Agilent calibration upfront support plan, 3- year coverage.

The calibration cycle of N9320B RF spectrum analyzer is one year.

NOTE

A button cell provides power to the real time clock of the spectrum analyzer. It is not rechargeable. If you find your N9320B encounters a clock defect, please contact your nearest Agilent Customer Contact

Center (CCC) for service.

N9320B Spectrum Analyzer 35