Operations Manual

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Wii Remote controllers (continued)

I can't use the Wii Remote, or the Wii Remote does not respond properly.

Are there any play conditions that could interfere with the operation of the remote?

If you think any of the following conditions are affecting the operation of the remote, try removing or reducing the source of interference:

• Bright light sources, including sunlight, behind or near the TV, shining toward the remote or relecting off the TV screen.

• Highly relective surfaces near the sensor bar.

• Sources of infrared light in the gameplay area such as electric, propane, or kerosene heaters, lames from ireplaces or candles, and stoves or other sources of heat.

• Radio frequency interference may cause the Wii Remote to work erratically. Check for and move or turn off wireless devices such as cordless phones, wireless computer keyboards or mice, or other similar devices.

Is the Wii Remote pointed at the sensor bar?

Point the Wii Remote at the front of the sensor bar when using.

If the Wii Remote does not operate normally after checking all of the above, press the

POWER button on the Wii U console for at least four seconds and make sure the Power LED is red, and then unplug the Wii U AC adapter from the wall outlet. Wait two minutes, then plug the AC adapter back into the wall outlet, turn the Wii U console power on, and try using the Wii Remote again. (If the Power LED still doesn’t turn red after pressing the

POWER button for four seconds, unplug the AC adapter form the wall outlet.)

Other Wii U compatible controllers

The cursor or character moves without controller input.

Are you using a controller that includes an analog control stick?

Check to make sure that the control stick is not out of alignment with the neutral position. Review the instructions for how to reset control sticks (p. 48) .

If your Wii U system still does not operate correctly after trying the troubleshooting steps,

DO NOT return the console to the store. You may lose saved game data, Nintendo eShop downloads, and any balance left in your Nintendo eShop account. For assistance and additional troubleshooting and repair options visit support.nintendo.com. or call

1-800-255-3700.

Warranty and Service Information

You may need only simple instructions to correct a problem with your product. Try our website at support.nintendo.com or call our Consumer Assistance Hotline at 1-800-255-3700, rather than

going to your retailer. Hours of operation are 6 a.m. to 7 p.m., Paciic Time, Monday - Sunday (times subject to change). If the problem cannot be solved with the troubleshooting information available online or over the telephone, you will be offered express factory service through Nintendo. Please do not send any products to Nintendo without contacting us irst.

HARDWARE WARRANTY

Nintendo of America Inc. (“Nintendo”) warrants to the original purchaser that the hardware product shall be free from defects in material and workmanship for twelve (12) months from the date of purchase. If a defect covered by this warranty occurs during this warranty period, Nintendo will repair or replace the defective hardware product or component, free of charge.* The original purchaser is entitled to this warranty only if the date of purchase is registered at point of sale or the consumer can demonstrate, to Nintendo’s satisfaction, that the product was purchased within the last 12 months.

GAME & ACCESSORY WARRANTY

Nintendo warrants to the original purchaser that the product (games and accessories) shall be free from defects in material and workmanship for a period of three (3) months from the date of purchase. If a defect covered by this warranty occurs during this three (3) month warranty period, Nintendo will repair or replace the defective product, free of charge.*

SERVICE AFTER EXPIRATION OF WARRANTY

Please try our website at support.nintendo.com or call the Consumer Assistance Hotline at

1-800-255-3700 for troubleshooting information and repair or replacement options and pricing.*

* In some instances, it may be necessary for you to ship the complete product, FREIGHT PREPAID AND

INSURED FOR LOSS OR DAMAGE, to Nintendo. Please do not send any products to Nintendo without contacting us irst.

WARRANTY LIMITATIONS

THIS WARRANTY SHALL NOT APPLY IF THIS PRODUCT: (a) IS USED WITH PRODUCTS NOT SOLD OR

LICENSED BY NINTENDO (INCLUDING, BUT NOT LIMITED TO, NON-LICENSED GAME ENHANCE-

MENT AND COPIER DEVICES, ADAPTERS, SOFTWARE, AND POWER SUPPLIES); (b) IS USED FOR

COMMERCIAL PURPOSES (INCLUDING RENTAL); (c) IS MODIFIED OR TAMPERED WITH; (d) IS

DAMAGED BY NEGLIGENCE, ACCIDENT, UNREASONABLE USE, OR BY OTHER CAUSES UNRELATED

TO DEFECTIVE MATERIALS OR WORKMANSHIP; OR (e) HAS HAD THE SERIAL NUMBER ALTERED,

DEFACED OR REMOVED.

ANY APPLICABLE IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY LIMITED IN DURATION TO THE WARRANTY

PERIODS DESCRIBED ABOVE (12 MONTHS OR 3 MONTHS, AS APPLICABLE). IN NO EVENT SHALL

NINTENDO BE LIABLE FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE

BREACH OF ANY IMPLIED OR EXPRESS WARRANTIES. SOME STATES DO NOT ALLOW LIMITATIONS

ON HOW LONG AN IMPLIED WARRANTY LASTS OR EXCLUSION OF CONSEQUENTIAL OR INCIDEN-

TAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

This warranty gives you speciic legal rights. You may also have other rights which vary from state to state or province to province.

Nintendo’s address is: Nintendo of America Inc., P.O. Box 957, Redmond, WA 98073-0957 U.S.A.

This warranty is only valid in the United States and Canada.

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