Hardware Communication Problems. Imagine communications Selenio XHD6801+
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Appendix A: Communication and Control Troubleshooting
Hardware Communication Problems
Problem
After a power failure, the frames and PC do not communicate.
Solution
Follow this procedure:
1. Wait four minutes for the frames to recover from the power failure.
2. Close the CCS software, and then restart the PC.
3. Restart the software application.
Problem
The module does not seem to work.
Solutions
• Ensure the correct frame is powered up.
• Verify that all appropriate rear connections are secure.
• Gently push the module into its slot in the frame to ensure it is seated properly. Then verify the Status LED on the module is lit and green.
• Ensure the back module does not have bent pins by following this procedure: i.
Unplug the front module. ii. Unscrew and remove the back module.
iii. Carefully reposition any bent pins. If this is not possible, contact Customer Support.
Note: Depressed pins are will not affect the functionality of the product.
XHD6801
+ Installation and Operation Manual
85
Appendix A: Communication and Control Troubleshooting
86 XHD6801
+ Installation and Operation Manual
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