REFERENCES

Useful Notes

In order to prolong the life of your player, it is recommended that you wait at least 30 seconds before you power it on after switching it off.

Remove discs and turn the power off after operation.

Some functions of the player may not be applicable to certain discs.

Some discs with special features may not be fully supported by the player. This is not a malfunction of the unit.

In the case of player malfunction, please turn it off, wait for 30 seconds and turn it back on. If the problem still exists, please follow the troubleshooting instructions or contact an OPPO service center.

Troubleshooting

Use this chart to resolve general operational problems. If there are any problems that you cannot resolve, please contact your OPPO service center.

Symptom Possible Cause

Cannot power on Incorrect AC power supply

No sound

Audio cable is not properly connected

Mute is activated

Volume is too low

SACD is played and the audio connection is coaxial or optical digital audio

No picture

No color

DVD-Audio is played and the audio connection is coaxial or optical digital audio

Video cable is not properly connected

TV input is not correctly selected

“Pure Audio” mode engaged

Video output format is not support by the TV

Video system is not supported by the TV

Video system is not supported by the TV

Saturation set too low

Incorrect video output port

Incorrect color

Picture rolling or split picture

“No Disc” or

“Unknown Disc” error

Incorrect color space setting

Video system is not supported by the TV

No disc or incompatible disc loaded in player

Dirty disc recording surface

Disc not properly loaded

Condensation on the Laser pick-up head

Solution

Reference

Page

Check the local AC power supply voltage and flip the

AC Voltage Switch on the back panel accordingly.

7

Check audio cable, and then reconnect if necessary.

11–19

Press the MUTE button to cancel the mute.

31

Press the VOL + button to increase the volume to 100.

30

This is not supported due to copyright restrictions of

SACD. Please use the analog or HDMI audio output.

19, 53

Alternatively, you may set SACD Priority to CD mode and the player will play the CD layer.

This is not supported due to copyright restrictions of

DVD-Audio. Please use the analog or HDMI audio output. Alternatively, you may switch to the DVD-

Video playback mode.

19, 53

Check video cable; reconnect if necessary.

11–15

Select the input to which the player is connected.

Press the PURE button to cancel this mode.

Select a proper output resolution that is supported by your TV.

When playback is completely stopped, set the correct

TV System in the Setup Menu.

When playback is completely stopped, set the correct

TV System in the Setup Menu.

Check the saturation setting on TV and player.

If using “DIAG.” output, check that the cable is not incorrectly plugged into a component video jack.

If using HDMI for video output, check the color space setting on the TV and player.

When playback is completely stopped, set the correct

TV System in the Setup Menu.

Eject disc and check.

Eject the disc and clean any dirt or fingerprints.

Eject disc and make sure the label side is facing up and the record side is facing down.

Turn on the player, eject the disc and leave the player on for about an hour.

41

34

56

56

60

13

61

56

4

27

27

2

83

R E F E R E N C E S

Remote control failure

Temporary function failure

Some Setup

Menu items are grayed out

“Connection

Test” fails

“Network” shows no server

Internet streaming fails

Remote control is out of range

L o w b a t t e r y

Incorrect remote control code

Scratched or damaged disc is used

Some functions are not available during playback

Interference from other devices

Some setup options cannot be changed while a disc is playing.

Some setup options may be mutually exclusive with other setup options.

Use the remote control within the effective range.

R e p l a c e t h e b a t t e r i e s .

Open the disc tray. Aim the remote at the player. Press and hold the ENTER button on the remote for 5 seconds to set the remote code.

R e p l a c e t h e d i s c .

Stop playback completely, then try again.

Identify interference by turning off other devices, and then relocate or replace the offending device

9

9

10

2 7

27

2

Fully stop playback, eject the disc and try the Setup

Menu again.

51

No internet connection.

No network connection. Media server not properly configured.

Connected to wrong network.

Poor wireless signal. Incorrect network settings.

Verify that your router has a connection to the internet.

Try power cycling the modem and router. Try a direct

Ethernet connection if possible.

Verify that other network features are functional on the device (YouTube, Netflix, etc.) If the network issues are isolated to the “Network” feature, consult your media server’s documentation to ensure proper configuration.

Verify that the player is communicating with the router

(Setup Menu > Network Setup > Connection

Information). Change the DNS server information

(Google Public DNS / OpenDNS). If connecting wirelessly, verify that your connection strength is >

50%. If it is lower, connect via Ethernet or use the USB extension cable to move the Wi-Fi adapter closer to your router.

22, 23, 80

22, 44

22, 45

84