21. Troubleshooting. Cactus V6 IIs

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21. Troubleshooting

Before reading this section, ensure that the

Cactus V6 IIs transceiver has been set up correctly (following the instruction in

Section 8-14 of this manual). If the problem persists after conducting the troubleshooting steps, contact your seller directly for further assistance.

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1. Wrong Flash Power Fired

LCD DISPLAY

RX displays wrong power levels

RX displays correct power levels

POSSIBLE CAUSE SOLUTION

More than one

TXs are controlling the flash power of the RXs

- Set Radio ID to prevent the RX from receiving unintended commands by other TXs

- Set all transceivers to another channel

1. The chosen flash prof does not match the flash model

Choose the correct flash prof one ile or customize a new

2. The flash is in a wrong operating mode

(e.g., M mode)

Check and set the flash to the TTL mode

3. A wrong EV offset has been set in the absolute power mode

Check and reset the EV offset of the group concerned

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2. Unexpected Triggering

LED BLINKS?

POSSIBLE CAUSE

TX: No

RX: No

TX: No

RX: Yes

(Green)

Poor hot shoe contact

SOLUTION

- Adjust tightness of hot shoe contact

- Clean the hot shoe contacts of the V6 IIs with a clean cloth

Background radio interference

- Set both transceivers to another channel and radio ID

- Change the setup location as interference may come from other equipment in the surrounding area

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3. Delay Triggering

LED BLINKS?

POSSIBLE CAUSE

TX: Yes

(Green)

RX: Yes

(Green)

TX or RX:

Yes

(Red every

3 seconds)

1. Delay timer has been set

2. Power Sync has been adjusted to a wrong timing

Insuff icient battery power

SOLUTION

Turn off the delay timer or adjust the delay timer to a correct sync time

Use Power Sync adjustment to set the correct sync time (see Section

13.2)

Replace batteries and retry

4. Flash Not Triggered / Shutter Not Released

LED BLINKS?

POSSIBLE CAUSE

TX: No

RX: No

1. Poor battery contact or insuff icient battery on TX

2. Poor hot shoe contact

SOLUTION

Replace batteries on TX and retry

- Adjust tightness of hot shoe contact

- Clean the hot shoe contact of the V6 IIs with a clean cloth

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LED BLINKS?

POSSIBLE CAUSE

TX: Yes

(Green)

RX: No

1. Poor battery contact or battery out of power on RX

2. Channel and group mismatch

3. Background radio interference

SOLUTION

Replace the batteries in the

RX and retry

Ensure both transceivers are set to the same channel and the group assigned to the RX has been activated on the TX

- Set both transceivers to another channel and radio ID

- Change the setup location as interference may come from other equipment in the surrounding area

4. Beyond 100m effective range

Make sure TX and

RX transceivers are placed within

100m (328 ft) of each other

5. TX and RX transceivers are placed too close to each other

Choose <SHORT> in the work range menu

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LED BLINKS?

TX: Yes

(Green)

RX: Yes

(Green)

POSSIBLE CAUSE

1. Poor hot shoe contact

SOLUTION

- Adjust tightness of hot shoe contact

- Clean the hot shoe contacts of the V6 IIs with a clean cloth

2. Flash used is not compatible with the

V6 IIs

Check that the flash used is compatible with the V6 IIs (see

Section 7.1)

3. Poor cable connection

- Check the cable connection

- Change the cable

4. Wrong cable is being used

(only when the

V6 IIs is used as a Wireless

Shutter

Release)

Ensure that an appropriate shutter release cable is being used