Reverse Proxy. NetIQ 4.2

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Option Description and Action

Other Known Device Manager

Servers

Access Gateways with Corrupt

Protected Resource Data

Access Gateways with Duplicate

Protected Resource Data

If a secondary Administration Console is in a non-reporting state, perhaps caused by hardware failure, its configuration needs to be removed from the primary Administration Console. As long as it is part of the configuration, other Access Manager devices try to contact it. If you cannot remove it by running the uninstall script on the secondary Administration Console, you can remove it by using this troubleshooting page. Click

Remove

next to the console that is in the non-reporting state. All references to the secondary Administration Console are removed from the configuration database.

If you modify the configuration for a protected resource, update the Access Gateway with the changes, then review the configuration for the protected resource and the changes have not been applied, the configuration for the protected resource is corrupted. Click

Repair

next to the protected resource that has a corrupted configuration. You should then be able to modify its configuration, and when you update the Access Gateway, the changes should be applied and saved.

After an upgrade, if you get errors related to invalid content for policy enforcement lists, you need to correct them. The invalid elements that do not have an associated resource data element are listed in this section. Click

Repair

Access Gateways with Protected

Resources Referencing

Nonexistent Policies

Protected resources have problems when policies are deleted before their references to the protected resources are removed. If you have protected resources in this condition, they are listed in this section. Click the

Repair

button to remove these references.

Then verify that your protected resources have the correct policies enabled. Click

Access Gateways

Edit

[Name of

Reverse Proxy]

[Name of Proxy Service]

Protected

Resources

, then change to the

Policy View

Access Gateways with Invalid Alert

Profile References

You can create XML validation errors on your Access Gateway

Appliance if you start to create an alert profile (click

Access

Gateways

Edit

Alerts

New

), but you do not finish the process. The incomplete alert profile does not appear in the configuration for the Access Gateway, so you cannot delete it. If such a profile exists, it appears in the

Access Gateways with

Invalid Alert Profile References

list. Click

Remove

. You should then be able to modify its configuration, and when you update the

Access Gateway, the changes should be applied and saved.

Devices with Corrupt Data Store

Entries

If an empty value is written to an XML attribute, the device with this invalid configuration appears in this list.

Click

Repair

to rewrite the invalid attribute values.