Issue While Accelerating the Ajax Applications
If you are accelerating an Ajax application that cannot handle redirect and uses an authentication contract of 5 or 10 min, then increase the contract time out. Ensure that your Ajax application refreshes at an interval of 2 or 5 min. As a best practice, ensure that the Ajax application refresh interval is less than 2/3 of the contract time out.
Accessing Lotus-iNotes through the Access Gateway Asks for Authentication
This issue in not related to Access Manager. You need to configure authentication in Lotus-iNotes.
For more information about configuring Lotus-iNotes, see section 2.1 Authentication (http:// www.redbooks.ibm.com/redbooks/pdfs/sg246518.pdf) in the iNotes Web Access Deployment and
Administration guide.
Configuration Issues
If you get pending configuration issues when you apply changes on the device, one of the reasons could be that the soft link for the certs folder does not exist.
Enter the following command to check if the soft link exists for the certs folder: ls -ltrh /opt/novell/apache2/
The following output is displayed: lrwxrwxrwx 1 root root 34 2012-03-09 19:43 certs -> /etc/opt/novell/apache2/conf/ certs
If the soft link does not exist, perform the following steps:
1
Enter the following command: ln -sf /etc/opt/novell/apache2/conf/certs opt/novell/apache2/conf/certs
2
Click
Troubleshooting
>
Certificates
.
3
Select the store that is reporting errors, then click
Re-push certificates
. You can select multiple stores at the same time.
4
(Optional) To verify that the re-push of the certificates was successful, click
Security
>
Command
Cannot Inject a Photo into HTTP Headers
You can use the jpegPhoto LDAP attribute to store your photo in JPEG format. This LDAP attribute is not injecting the image into a custom HTTP header and returns a 400 Bad Request error.
Edit the index.php file and add the following line:
<img src="data:image/jpeg;base64,/9j/4....Base64 value got from customheader......."/>
978
Troubleshooting
Access Gateway Caching Issues
If you have caching issues with inodes, disk space, and cache corruption in the Access Gateway, use
Apache htcacheclean tool which is used to keep the size of mod_disk_cache's storage within a certain limit. This tool can run either manually or in daemon mode. When running in daemon mode, it sleeps in the background and checks the cache directories at regular intervals for cached content to be removed.
The htcacheclean utility tool is located at:
On Linux: /opt/novell/apache2/sbin
The default cache location is:
On Linux: /var/cache/novell-apache2
Example: To clear 1024 MBytes of cache, run the following command:
On Linux: ./htcacheclean -v -t -p/var/cache/novell-apache2 -l1024M
For more information about Apache htcacheclean tool, see htcacheclean - Clean up the disk cache
(https://httpd.apache.org/docs/2.2/programs/htcacheclean.html) .
Issues while Changing Management IP Address on an
Access Gateway Appliance
If the Access Gateway Appliance has two NICs, a public and a private NIC, it is unable to change the
Management IP address of the Access Gateway Appliance to a new value. The Administration
Console connects to the changed IP address, but also tries to connect to the old IP address. The following procedure allows you to change the IP address manually.
1
Stop the AG service /etc/init.d/novell-mag stop
2
Stop the JCC service by using the /etc/init.d/novell-jcc stop command.
3
Change the IP address in /opt/novell/devman/jcc/conf/settings.properties file.
4
Change the IP address in /opt/novell/nam/mag/webapps/agm/WEB-INF/config/current/ config.xml
file.
5
Change the IP address in /etc/opt/novell/apache2/conf/listen.conf file.
6
Using YaST, change the network IP address.
7
In the Administration Console Edir, edit and change the IP address in the following attributes:
For a specific Access Gateway device entry:
1. romaAGDeviceXMLDoc of ou=ag-xxxxxx, ou=AppliancesContainer, ou=Partition, ou=PartitionsContainer, ou=VCDN_Root, ou=accessManagerContainer, o=novell
2. romaAGDeviceSAXMLDoc of ou=ag-xxxxxx, ou=AppliancesContainer, ou=Partition, ou=PartitionsContainer, ou=VCDN_Root, ou=accessManagerContainer, o=novell
Troubleshooting
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