Binary Tree Documentation
Section 12: Troubleshooting Autodiscover, BTAvailability, and BTRouter
If you receive a Problem with this website's security certificate message, click to continue to this website. This certificate issue must be resolved before Free/Busy will work completely.
12.1 Autodiscover
If the header is still red with the certificate error, click the certificate error button, and then select View
Certificates.
When the certificate dialog comes up, look at the name to the right of the Issued To line.
Verify that the Issued To name is the same as hostname used above in the URL. o If not, reopen the browser using the correct hostname in the URL. o If the hostname matches, click Install Certificate. o Click Next. o Select Place all certificates in the following store. o Click Browse. o Select Trusted Root Certification Authorities. o Click Next, Finish, Yes, OK until all the dialog boxes are closed. o Close the browser and reopen using the URL above. Now, there should be no certificate warnings.
A webpage with a blue header that reads BT Availability Service for Exchange Web Services should appear.
12.2 BTAvailability
If the header is still red with the certificate error, click the certificate error button, then select View
Certificates.
When the certificate dialog comes up, look at the name to the right of the Issued To line.
Verify that the Issued To name is the same as hostname used above in the URL. o If not, reopen the browser using the correct hostname in the URL. o If the hostname matches, click Install Certificate. o Click Next. o Select Place all certificates in the following store. o Click Browse. o Select Trusted Root Certification Authorities. o Click Next, Finish, Yes, OK until all the dialog boxes are closed. o Close the browser and reopen using the URL above. Now, there should be no certificate warnings.
You should see a webpage with a blue header that reads BT Availability Service for Exchange Web
Services.
12.3 BTRouter
If the header is still red with the certificate error, click the certificate error button, then click View
Certificates.
When the certificate dialog comes up, look at the name to the right of the Issued To line.
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Binary Tree Documentation
Verify that the Issued To name is the same as the hostname used above in the URL. o If not, reopen the browser using the correct hostname in the URL.
If the machine name matches, click Install Certificate.
Click Next.
Select Place all certificates in the following store.
Click Browse.
Select Trusted Root Certification Authorities.
Click Next, Finish, Yes, OK until all the dialog boxes are closed.
Close the browser and reopen using the URL above. Now, there should be no certificate warnings.
You should see a webpage with a blue header that reads BT Availability Router for Exchange Web
Services 2010.
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