6 Technical support. Sophos Device Encryption

Sophos Central Device Encryption allows you to manage BitLocker Drive Encryption on Windows endpoints and FileVault encryption on Mac endpoints via Sophos Central. Encrypting hard disks keeps data safe, even when a device is lost or stolen.

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Sophos Central Device Encryption Administrator Guide | Manualzz

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Key features

  • Manage BitLocker Drive Encryption on Windows endpoints

  • Manage FileVault encryption on Mac endpoints

  • Encrypting hard disks keeps data safe

  • Retrieve recovery key using the Self Service Portal

Frequently asked questions

To manage BitLocker Drive Encryption on Windows endpoints, you need to configure and enable a Device Encryption policy in Sophos Central. This policy will then be applied to the endpoints, allowing you to manage the encryption process and retrieve recovery keys.

To manage FileVault encryption on Mac endpoints, you need to configure and enable a Device Encryption policy in Sophos Central. This policy will then be applied to the endpoints, allowing you to manage the encryption process and retrieve recovery keys.

To retrieve a recovery key, you need to log on to the Sophos Self Service Portal using another computer, go to the Device Encryption page, and select the computer you want to recover. Then, click the Retrieve button in the RECOVERY KEY column and you will be provided with the recovery key.

Sophos Central Device Encryption does not support dynamic disks, and it cannot be enforced when using a Windows endpoint through Remote Desktop.

Users can regain access to their computer by using the Sophos Self Service Portal or by contacting the administrator and providing the recovery key ID.

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