TROUBLESHOOTING
TROUBLESHOOTING CHART
SYMPTOM
Operator does not run and error code display not on.
Control board powers up, but motor does not run.
Arm moves, but cannot set correct limits.
POSSIBLE CAUSES
a) No power to control board b) Open fuse c) If on battery power only, low or dead batteries d) Defective control board a) Reset button is stuck b) Stop button active or jumper not in place for stop circuit c) If on battery power only, low or dead batteries d) Open or Close input active e) Entrapment Protection Device active f) Vehicle loop detector or probe active g) Defective control board a) Arm does not extend or retract enough during travel b) Arm is interfering with mounting bracket c) Gate is too difficult to move
Gate does not fully open or fully close when setting limits.
a) Arm does not extend or retract enough during travel b) Arm is interfering with mounting bracket c) Gate is too difficult to move
Operator does not respond to a wired control/command
(example: Open,
Close, SBC, etc.)
Operator does not respond to a wireless control or transmitter
a) Check Open and Close command input LEDs b) Stop button is active c) Reset button is stuck d) If on battery power only, low or dead batteries e) Entrapment Protection Device active f) Vehicle loop detector or vehicle probe active a) Check XMITTER LED when wireless control is active b) Stop button is active c) Reset button is stuck d) Poor radio reception
Gate stops during travel and reverses immediately.
a) Control (Open, Close) becoming active b) Vehicle loop detector active c) Low battery voltage
SOLUTIONS
a) Check AC and battery power b) Check fuses c) Charge batteries by AC or solar power or replace batteries d) Replace defective control board a) Check Reset button b) Check Stop button is not “stuck on”, or verify that the stop button is a normally closed circuit, or put a jumper on the stop circuit. c) Charges batteries by AC or solar power or replace batteries d) Check all Open and Close inputs for a “stuck on” input e) Check all Entrapment Protection Device inputs for a “stuck on” sensor f) Check all vehicle detector inputs for a “stuck on” detector g) Replace defective control board a) Disengage the arm and ensure arm moves freely b) Examine the hinge point where the arm mounts to the gate post. Make sure that the arm housing does not hit or interfere with the gate post or mounting bracket. Correct as necessary.
c) Disconnect arm from gate and move gate manually. Gate must move easily and freely through its entire range, limit-to-limit. Repair gate as needed.
a) Disengage the arm and ensure arm moves freely b) Examine the hinge point where the arm mounts to the gate post. Make sure that the arm housing does not hit or interfere with the gate post or mounting bracket. Correct as necessary.
c) Remove arm from gate and move gate manually. Gate must move easily and freely through its entire range, limit-to-limit. Repair gate as needed.
a) Check all Open and Close inputs for a “stuck on” input b) Check Stop button is not “stuck on” c) Check Reset button d) Charges batteries by AC or solar power or replace batteries e) Check all Entrapment Protection Device inputs for a “stuck on” sensor f) Check all vehicle detector inputs for a “stuck on” detector a) Activate wireless control and check XMITTER LED is on. Re-learn wireless control/transmitter to control board. Replace wireless control as needed.
b) Check Stop button is not “stuck on” c) Check Reset button d) Check if similar wired control operates correctly. Check if wireless controls works properly when within a few feet of operator. Check operator’s antenna and antenna wire. Check other wireless controls or devices.
a) Check all Open and Close inputs for an active input b) Check all vehicle detector inputs for an active detector c) Battery voltage must be 23.0 Vdc or higher. Charge batteries by AC or solar power or replace batteries
Gate opens, but will not close with transmitter or
Timer-to-Close.
a) Open control active b) Vehicle loop detector active c) Loss of AC power with AC FAIL set to
OPEN d) Low battery with LOW BATT set to OPEN e Fire Dept input active f) Timer-to-Close not set g) Close Entrapment Protection Device active a) Check all Open inputs for an active input b) Check all vehicle detector inputs for an active detector c) Check AC power and AC Fail option setting d) Check if AC power is available. If no AC power, then running on batteries and battery voltage must be 23.0 Vdc or higher. Charge batteries by AC or solar power or replace batteries.
e) Check Fire Dept input f) Check Timer-to-Close (TTC) setting g) Check all Entrapment Protection Device inputs for an active sensor
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TROUBLESHOOTING
TROUBLESHOOTING CHART continued...
SYMPTOM
Gate closes, but will not open.
POSSIBLE CAUSES
a) Vehicle loop detector active b) Low battery with LOW BATT option set to CLOSE
Exit loop activation does not cause gate to open.
a) Exit vehicle detector setup incorrectly b) Defective Exit loop detector c) Low battery with LOW BATT option set to CLOSE
SOLUTIONS
a) Check all vehicle detector inputs for an active detector b) Check if AC power is available. If no AC power, then running on batteries and battery voltage must be 23.0 Vdc or higher. Charge batteries by AC or solar power or replace batteries a) Review Exit loop detector settings. Adjust settings as needed.
b) Replace defective Exit loop detector.
c) Check if AC power is available. If no AC power, then running on batteries and battery voltage must be 23.0 Vdc or higher. Charge batteries by AC or solar power or replace batteries.
a) Review Interrupt loop detector settings. Adjust settings as needed.
b) Replace defective Interrupt loop detector.
Interrupt loop does not cause gate to stop and reverse.
Shadow loop does not keep gate at open limit.
a) Vehicle detector setup incorrectly b) Defective vehicle loop detector a) Vehicle detector setup incorrectly b) Defective vehicle loop detector
Obstruction in gate's path does not cause gate to stop and reverse
a) Force adjustment needed
Photoelectric sensor does not stop or reverse gate.
a) Incorrect photoelectric sensor wiring b) Defective photoelectric sensor
Edge Sensor does not stop or reverse gate.
a) Incorrect edge sensor wiring b) Defective edge sensor a) Review Shadow loop detector settings. Adjust settings as needed.
b) Replace defective Shadow loop detector.
a) Refer to the Adjustment section to conduct the obstruction test and perform the proper force adjustment that is needed.
a) Check photoelectric sensor wiring. Retest that obstructing photoelectric sensor causes moving gate to stop, and may reverse direction.
b) Replace defective photoelectric sensor. Retest that obstructing photoelectric sensor causes moving gate to stop, and may reverse direction.
a) Check edge sensor wiring. Retest that activating edge sensor causes moving gate to stop and reverse direction.
b) Replace defective edge sensor. Retest that activating edge sensor causes moving gate to stop and reverse direction.
a) Check for cause of entrapment (obstruction) detection and correct. Press the reset button to shut off alarm and reset the operator.
Alarm sounds for 5 minutes or alarm sounds with a command.
Alarm beeps three times with a command.
a) Double entrapment occurred (two obstructions within a single activation) a) Low battery a) Check if AC power is available. If no AC power, then running on batteries and battery voltage must be 23.0 Vdc or higher. Charge batteries by AC or solar power or replace batteries
On dual-gate system, incorrect gate opens first or closes first.
Alarm beeps when running.
a) Incorrect Bipart switch setting a) Expansion board setting b) Constant pressure to open or close is given
Expansion board function not controlling gate.
a) Defective main board to expansion board wiring b) Incorrect input wiring to expansion board c) Defective expansion board or defective main board a) Change setting of both operator’s Bipart switch settings. One operator should have Bipart switch ON (operator that opens second) and the other operator should have Bipart switch OFF (operator that opens first) a) Pre-warning is set to "ON" b) Constant pressure to open or closed is given a) Check main board to expansion board wiring. If required, replace wire cable.
b) Check wiring to all inputs on expansion board. c) Replace defective expansion board or defective main board
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TROUBLESHOOTING
TROUBLESHOOTING CHART continued...
SYMPTOM
Maglock not working correctly.
POSSIBLE CAUSES
a) Maglock wired incorrectly
Solenoid lock not working correctly.
a) Solenoid wired incorrectly
SOLUTIONS
a) Check that Maglock is wired to N.C. and COM terminals. Check that
Maglock has power (do not power maglock from control board accessory power terminals). If shorting lock’s NO and COM wires does not activate Maglock, then replace Maglock or Maglock wiring
(refer to Wiring Diagrams). a) Check that Solenoid is wired to N.O. and COM terminals. Check that
Solenoid has power (do not power solenoid from control board accessory power terminals). If shorting lock’s NC and COM wires does not activate Solenoid, then replace Solenoid lock or Solenoid wiring (refer to Wiring Diagrams).
a) Learn the limits a) Move accessory to accessory power "ON"
Switched (SW) Accessory power remaining on.
a) In limit setup mode
Accessories connected to
Switch (SW) Accessory power not working correctly, turning off, or resetting.
a) Normal behavior
Accessories connected to
Accessory power not working correctly, turning off, or resetting.
a) Accessory power protector active b) Defective control board
Quick Close not working correctly.
Anti-Tailgating not working correctly.
a) Anti-Tail setting incorrect b) Interrupt loop detector c) Defective Expansion board
AUX Relay not working correctly.
a) Quick Close setting incorrect b) Interrupt loop detector c) Defective Expansion board a) AUX Relay setting incorrect b) AUX Relay wiring incorrect c) Defective Expansion board a) Disconnect all accessory powered devices and measure accessory power voltage (should be 23 – 30 Vdc). If voltage is correct, connect accessories one at a time, measuring accessory voltage after every new connection.
b) Replace defective control board a) Check that Quick Close setting is ON b) Check operation of Interrupt Loop detector c) Replace defective Expansion board a) Check that Anti-Tail setting is ON b) Check operation of Interrupt Loop detector c) Replace defective Expansion board a) Check AUX Relay switches settings b) Check that wiring is connected to either N.O. and COM or to N.C. and
COM.
c) Set AUX Relay to another setting and test. Replace defective expansion board.
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