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Frequently Asked Question
What is the cost of Plan2Nav?
The Plan2Nav application is free to download. The app includes a worldwide C-MAP by Jeppesen chart catalog and detailed charts can be purchased in-app.
Click here to view the ‘How to install charts’ video.
How long does it take to download Plan2Nav?
Plan2Nav application downloads in approximately 3 minutes.
How long does it take to download charts?
The average download time is 20 minutes. Actual times will vary depending on file size and connection speed.
Can I download purchased C-MAP charts on multiple devices?
Yes, purchased charts can be shared on up to three Android devices.
1.
nd
or 3 rd
device.
2.
Register in-app with the same account that was used to
purchase charts on the 1 st
device.
The purchased chart(s) will be
visible ON THE CLOUD, select download.
Can I transfer purchased C-MAP charts made on the android to an
Apple device?
No.
Can chart purchases be made through the Google Play or Amazon
App store and then transferred to Plan2Nav?
No. Charts are purchased using Jeppesen’s proprietary mobile web
store (Maps Manager) and must be made within Plan2Nav.
What type of connection is required to download charts in
Plan2Nav?
A Wi-Fi or 3G connection is necessary, depending on what the
Android manufacturer will allow.
Do I need wireless connection to view purchased C-MAP charts or the ActiveCaptain world database?
No. Once downloaded, detailed C-MAP by Jeppesen charts and
ActiveCaptain detail stay recorded on your device and are accessible even when a wireless connection is not available.
Questions? Email: [email protected] 32
When downloading chart data, does the device have to stay connected for the entire download?
No. You can stop a download at anytime and resume at a later time/date. However, chart detail will not be viewable onscreen until completely downloaded
Will all screens work in portrait and landscape?
Yes.
Will the “End User License’ agreement show up each time I use the application?
No. The End User License Agreement will appear on first use only and is accessible under the Settings menu under Legal.
Does Plan2Nav support an external GPS?
Yes, depending on device compatibility. Some devices will allow for an external GPS connection via Bluetooth.
Can you change the size of icons and nav-aids within Plan2Nav?
No.
Is wireless connection required for C-Weather downloads?
Yes. A wireless connection is necessary to download C-Weather.
Can I edit a previously created route?
The route feature allows you to edit the last route created or add a new route.
How do I turn Location Services ON?
Location Services can be turned on from your devices Settings Menu.
Go To Settings > Location Service > check ‘GPS Satellites’ to ON.
Is Plan2Nav compatible with ALL Android Devices?
No. Plan2Nav for Android is compatible with smart phones and tablets equipped with GPU using operating system 2.2 or higher.
Will chart purchases remain after updating Plan2Nav?
Yes. Purchased charts will remain on the device after applying an update to the app. However, purchased charts will need to be downloaded again if the app is removed or deleted.
How often are chart updates available?
Jeppesen will release 3 catalog updates annually – Spring, Summer and Fall. C-MAP chart updates are priced at 50% off retail.
Questions? Email: [email protected] 33
Jeppesen Customer Support Contacts
USA, Canada, and South
America
+1 (508) 477-8010 [email protected]
Italy, Spain, Portugal,
France, Luxemburg,
Croatia, Slovenia,
Turkey, Netherlands,
Belgium, Greece, Cyprus,
Israel, Africa, and Middle
East
+39 (0585) 794 800 [email protected]
UK and Ireland +44 (0)1293 842603
+49 6102 508430
Germany, Austria, and
Switzerland
Poland
Norway, Denmark,
Greenland, and Iceland
Finland and Sweden
Russia
Australasia
+48 58 760 61 11
+47 51 46 47 00
+46 31 719 34 55
+7 812 327 9894
+61 2 98 08 6200 [email protected]
Technical Support
+1 (303) 328-4146 [email protected]
Questions? Email: [email protected] 34
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