Dell SupportAssist
Manuals and User Guides for Dell SupportAssist. We found 27 manuals for free downloads User's Guide, Deployment Guide, FAQ, User Guide, Support Matrix
Below you will find brief information for SupportAssist. SupportAssist is a software that automatically detects and notifies you about issues on your Dell laptops, desktops, and tablets. When an issue is detected, SupportAssist notifies you about the issue and automatically creates a service request with Dell (for ProSupport, Consumer Premium Support, or ProSupport Plus).
Key Features
Automated issue detection
Proactive monitoring
Automatic service request creation
SupportAssist Agent
Issue notification
System Information Sharing data
Dispatchable parts
Pages: 14 Dell SupportAssist User's Guide
Brand: Dell Category: Software Size: 324 KB
Languages: English
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Frequently Answers and Questions
How do I check if SupportAssist and SupportAssist Agent are installed?
SupportAssit Agent is downloaded and installed automatically if you install or update SupportAssist. To verify if SupportAssist and SupportAssist Agent are installed, check the program name Dell SupportAssist and Dell SupportAssist Agent in Control Panel → All Control Panel Items → Programs and Features.
How do I schedule a hardware scan?
Click the Settings icon on the SupportAssist window to schedule a hardware scan. Select the relevant checkbox in the Checkup tab. You have the option to schedule the scan Weekly, Monthly, or Quarterly.
Where do I change my contact or shipping address?
To change your contact or shipping details, click the Settings icon on the SupportAssist window and then click Edit contact and shipping information.
I downloaded and installed SupportAssist, but SupportAssist Agent is not installed automatically. How do I download and install SupportAssist Agent?
If SupportAssist Agent is not downloaded and installed automatically, a notification is created in the SupportAssist window notifying you about the unavailability of SupportAssist Agent. To download and install SupportAssist Agent manually, click the notification. For more details on installing SupportAssist Agent, see Dell SupportAssist for PCs and Tablets Deployment Guide at Dell.com/SupportAssist.
How can I change the Don’t Remind Again option that was previously selected for an issue?
To change the Don’t Remind Again option for an issue, you have to uninstall the SupportAssist and reinstall it again. Now, SupportAssist will be able to detect and notify you on any issue found in your device.
Questions & Answers
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What capabilities are enabled by having an active service entitlement (Premium Support, ProSupport, or ProSupport Plus) on a SupportAssist compatible Dell Latitude device?
Enabled capabilities include self-scheduled critical system updates, parts self-dispatch through system scans, automated issue detection and case creation, and predictive issue detection for failure prevention (specifically available for batteries and hard-disk drives).
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What are the system requirements for SupportAssist?
SupportAssist is compatible with Dell laptops and tablets running Windows 7, 8, 8.1, and 10 (32-bit and 64-bit). It requires .NET Framework 4.5 or later.
Is SupportAssist compatible with 64-bit systems?
Yes, provided your 64-bit system meets the .NET Framework 4.5 or later requirement.
Does SupportAssist work on virtual machines?
No.
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How to determine if SupportAssist is applicable for a laptop?
SupportAssist is available for Dell laptops and tablets running Microsoft Windows 7, 8, 8.1, and 10. It supports both 32-bit and 64-bit operating systems, and requires Microsoft .NET Framework 4.5 or later. It is not supported on virtual machines.
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