Motorola DCH6200 Installation manual

IN STALLAT ION MANUA L
DCH6200
Installation Manual
IMPORTANT SAFETY INSTRUCTIONS
•
Read these instructions.
•
Keep these instructions.
•
Heed all warnings.
•
Follow all instructions.
•
Do not use this apparatus near water.
•
The apparatus shall not be exposed to dripping or splashing and no objects filled
with liquids, such as vases, shall be placed on the apparatus.
•
Clean only with dry cloth.
•
Do not block any ventilation openings. Install in accordance with the manufacturers
instructions.
•
Do not install near any heat sources such as radiators, heat registers, stoves, or
other apparatus (including amplifiers) that produce heat.
•
Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized
plug has two blades with one wider than the other. A grounding type plug has two
blades and a third grounding prong. The wide blade or the third prong is provided for
your safety. If the provided plug does not fit into your outlet, consult an electrician
for replacement of the obsolete outlet.
•
Protect the power cord from being walked on or pinched particularly at plugs,
convenience receptacles, and the point where they exit from the apparatus.
•
Only use attachments/accessories specified by the manufacturer.
•
Unplug this apparatus during lightning storms or when unused for long periods of
time.
•
Refer all servicing to qualified service personnel. Servicing is required when the
apparatus has been damaged in any way, such as the power-supply cord or plug is
damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has
been dropped.
IMPORTANT SAFETY CONSIDERATIONS
Be sure to follow these requirements during transportation and installation.
During Transportation to the Subscriber Home
Transport the cable terminal in its shipping box or an equally padded container.
Do not expose the terminal to rain or moisture.
i
DURING INSTALLATION
V E N T I L AT E
2 inch space
2
2
inch
DCH6200
inch
•
Do not place the cable terminal in an enclosed area where the cooling vents are
blocked or impede the flow of air through the ventilation openings.
•
Install the terminal so that its position does not interfere with its proper ventilation.
For example, do not place the terminal on a bed, sofa, rug, or similar surface that
could block the ventilation openings.
•
Install the terminal away from heat sources such as radiators, heat registers and
stoves. Installation of the terminal near consumer electronics devices, such as
stereo receiver/amplifiers and televisions, is permitted as long as the air surrounding
the terminal does not exceed 40º C (104º F).
•
Place the terminal on a flat surface not prone to vibration or impact.
•
Do not install the terminal in an area where condensation occurs.
•
To prevent the temporary loss of guide data and cause a temporarily non-responding
terminal, do not plug the AC power cord into a switched power outlet.
FCC COMPLIANCE
Note: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installation. This
equipment generates uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the
user is encouraged to try to correct the interference by one or more of the following
measures:
•
Reorient or relocate the receiving antenna.
•
Increase the separation between the equipment and receiver.
•
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
•
Consult the dealer or an experienced radio/TV technician for help.
Caution: Changes or modifications not expressly approved by Motorola for compliance
could void the user’s authority to operate the equipment.
ii
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
FCC DECLARATION OF CONFORMITY
Motorola Inc., Connected Home Solutions, 101 Tournament Drive, Horsham, PA 19044,
1-215-323-1000, declares that the DCH6200 receiver complies with 47 CFR Parts 2 and
15 of the FCC rules as a Class B digital device.
CANADA INDUSTRY CANADA (IC)
This Class B digital device complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
CARING FOR THE ENVIRONMENT BY RECYCLING
When you see this symbol on a Motorola product, do not dispose of the product
with residential or commercial waste.
Recycling your Motorola Equipment
Please do not dispose of this product with your residential or commercial waste.
Some countries or regions, such as the European Union, have set up systems to
collect and recycle electrical and electronic waste items. Contact your local
authorities for information about practices established for your region. If collection
systems are not available, call Motorola Customer Service for assistance.
© 2007 Motorola, Inc. All rights reserved. No part of this publication may be reproduced in any form or by
any means or used to make any derivative work (such as translation, transformation, or adaptation) without
written permission from Motorola, Inc.
MOTOROLA and the Stylized M logo are registered in the US Patent and Trademark Office. CableCARDTM,
M-CardTM , and DOCSIS® are trademarks or registered trademarks of Cable Television Laboratories, Inc.
HDMI is a trademark of HDMI Licensing LLC. Dolby is a trademark of Dolby Laboratories. Macrovison is a
registered trademark of Macrovision Corporation. All other product or service names are the property of
their respective owners. All rights reserved.
Motorola reserves the right to revise this publication and to make changes in content from time to time
without obligation on the part of Motorola to provide notification of such revision or change. Motorola
provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the
implied warranties of merchantability and fitness for a particular purpose. Motorola may make
improvements or changes in the product(s) described in this manual at any time.
iii
CONTENTS
1 Introduction ..................................................................................................................................................... 1
Features ....................................................................................................................................................... 2
Tuner...................................................................................................................................................... 2
Standard Audio/Video Features........................................................................................................ 2
Standard Data Features ..................................................................................................................... 2
Standard Miscellaneous Features ................................................................................................... 3
If You Need Help ......................................................................................................................................... 4
Calling for Repairs ...................................................................................................................................... 4
2 Overview .......................................................................................................................................................... 5
Front Panel................................................................................................................................................... 5
Front Panel Format Button ........................................................................................................................ 5
Rear Panel ................................................................................................................................................... 7
M-Card™...................................................................................................................................................... 7
3 Installation ....................................................................................................................................................... 9
Before You Begin........................................................................................................................................ 9
Video Connection Options ................................................................................................................. 9
Audio Connection Options ................................................................................................................. 10
Installation Overview ................................................................................................................................. 10
Cabling to an HDTV for Video ................................................................................................................... 12
Cabling to an HDTV and an A/V Receiver............................................................................................... 13
Cabling to a Standard-Definition TV and an A/V Receiver................................................................... 14
Cabling to a Standard-Definition TV and Audio Receiver .................................................................... 15
Data Device Connections.......................................................................................................................... 16
Operational Check for the Remote Control............................................................................................. 17
Optimizing the High-Definition Settings .................................................................................................. 17
Graphics Overlaying the Video................................................................................................................. 20
4 Diagnostics ...................................................................................................................................................... 21
Using the Diagnostics................................................................................................................................ 21
General Status ............................................................................................................................................ 22
Purchase Status ......................................................................................................................................... 24
Out-Of-Band (OOB) Status ........................................................................................................................ 25
Agile OOB Tuner Hunting........................................................................................................................... 27
In-Band Status ............................................................................................................................................ 28
Unit Address................................................................................................................................................ 30
Separable Security..................................................................................................................................... 32
Current Channel Status ............................................................................................................................. 34
v
CONTENTS
RF Modem (Upstream)............................................................................................................................... 37
Code Modules ............................................................................................................................................. 39
Memory Configuration............................................................................................................................... 42
Audio/Video Status..................................................................................................................................... 43
Interface Status .......................................................................................................................................... 46
User Setting Status .................................................................................................................................... 49
DOCSIS Status ............................................................................................................................................ 51
Application Specific Information ............................................................................................................. 54
Interactive Status ....................................................................................................................................... 55
Keypad — Front Panel Display................................................................................................................. 57
5 Troubleshooting............................................................................................................................................... 59
Figures
Figure 1-1 Front and rear views....................................................................................................................... 1
Figure 2-1 Front panel........................................................................................................................................ 5
Figure 2-2 Rear panel ........................................................................................................................................ 7
Figure 3-1 Cabling to an HDTV ......................................................................................................................... 12
Figure 3-2 Cabling to an HDTV and an A/V receiver..................................................................................... 13
Figure 3-3 Cabling to a Standard-Definition stereo TV ................................................................................ 14
Figure 3-4 Cabling an audio receiver.............................................................................................................. 15
Figure 3-5 Sample data devices you can connect to the DCH6200............................................................ 16
Figure 4-1 Example of the LED for the main menu ........................................................................................ 21
Figure 4-2 Example General Status LED (no error) ....................................................................................... 22
Figure 4-3 LED display for Purchase Status diagnostic............................................................................... 24
Figure 4-4 LED display for the OOB diagnostic.............................................................................................. 26
Figure 4-5 LED display for in-band diagnostic............................................................................................... 29
Figure 4-6 LED display of a unit address ........................................................................................................ 30
Figure 4-7 Current channel status LED displays ........................................................................................... 35
Figure 4-8 RF upstream modem LED display.................................................................................................. 38
Figure 4-9 LED display for code modules ....................................................................................................... 40
Figure 4-10 Interactive status LED display..................................................................................................... 55
vi
CONTENTS
Tables
Table 2-1 Front panel ......................................................................................................................................... 5
Table 2-2 Rear panel connections................................................................................................................... 7
Table 3-1 Operational check procedures....................................................................................................... 17
vii
1 INTRODUCTION
This manual provides instructions for cable operator personnel to install the Motorola
DCH6200 High-Definition Cable Receiver. This unit includes a high-end processor,
expanded memory, and enhanced graphics to support analog, digital, on-demand, and
interactive services. It provides a full complement of interconnection options.
The DCH6200 provides advanced capabilities, including:
•
Authorization and purchase of on-demand programming
•
High-Definition television (HDTV) video decoding
•
HDTV output through component video (YPbPr), High-Definition Multimedia
Interface™ (HDMI™), or IEEE-1394 Firewire
•
Surround-sound audio through a variety of analog and digital interconnection options
•
Built-in DOCSIS® cable modem
•
Ethernet and Universal Serial Bus (USB) 2.0 ports for future home networking
applications
•
Adaptability to various software platforms
As with all Motorola digital cable receivers, the hardware features are enabled by core
operating and third party application software.
Figure 1-1 Front and rear views
1
1 INTRODUCTION
Features
Tuner
•
One 54 to 864MHz video tuner with Analog NTSC and digital MPEG-2 Main Profile @
High Level video processor
•
One dedicated tuner for the DOCSIS high-speed data/voice services channel, up to
860 MHz
•
One dedicated tuner for the out-of-band (OOB) control channel
Standard Audio/Video Features
•
ITU standard 64/256 QAM/FEC/enhanced adaptive equalizer
•
Clear analog channel processor with BTSC decoder
•
DES based encryption/DCII (via inserted CableCARD™) access control
•
Out-of-band data receiver (70-130 MHz) 2.048 Mbps
•
Audio/video input ports
•
Analog/digital video scaling (picture in graphics)
•
32-bit 2D graphics support in hardware
•
Macrovision® copy protection
•
High-Definition video output through:
•
•
o
HDMI (also compatible with DVI using an HDMI-to-DVI converter cable)
o
Component Video (YPbPr)
o
IEEE-1394
Standard-Definition video output through:
o
S-Video
o
Baseband
o
RF
Audio output through:
o
Digital audio (S/PDIF) ATSC standard Dolby Digital® AC-3 electrical or optical
o
Baseband L/R
Standard Data Features
•
Integrated DOCSIS 1.0/1.1/2.0 capable cable modem
•
32 MB flash memory
•
128 MB SDRAM (256 MB optional)
•
One rear and one front Universal Serial Bus (USB) 2.0 port (dual connector interface)
2
1 INTRODUCTION
•
10/100 Mbps Ethernet Port (RJ-45)
•
On-board real-time RF return (DOCSIS compliant)
Standard Miscellaneous Features
•
Switched AC accessory outlet
•
Messaging capabilities
•
Digital diagnostics
•
Full feature access from front panel using a four-digit seven-segment VFD display
3
1 INTRODUCTION
If You Need Help
If you need assistance while working with the DCH6200, contact the Motorola Technical
Response Center (TRC):
Inside the U.S.: 1-888-944-HELP (1-888-944-4357)
Outside the U.S.: 1-847-725-4011
Motorola Online: http://businessonline.motorola.com/
The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a
searchable solutions database, technical documentation, and low-priority issue creation
and tracking. For specific toll-free numbers when calling from outside the United States,
please refer to your product manual or our Web page.
Calling for Repairs
If a Motorola DCH6200 set-top requires repair service, please call one of the following
Motorola Authorized Service Centers:
Company
From USA or Canada
Outside USA or Canada
World Wide Digital
1-800-227-0450
1-956-541-0600
Teleplan
1-800-352-5274
1-302-322-6088
To ensure efficient service, request a Return for Service Authorization (RSA) number. Be
sure to display the RSA number prominently on all equipment boxes.
The Service Center will provide the shipping address of the location performing your
repairs.
To ship your equipment for repair:
•
Pack the unit securely, if possible in its original factory shipping carton.
•
Print or display the RSA number so it is easily visible on all equipment boxes.
•
Enclose a note describing the exact problem. Complete and enclose the checklist
provided with the unit.
•
Ship the unit PREPAID to the address provided by the Service Center.
4
2 OVERVIEW
Front Panel
The front panel controls provide functional navigation if the remote control is lost or is
temporarily out of service. Certain functions, such as those requiring a numeric entry,
require a remote control. Some connectors are not enabled and require the support of
application software.
Figure 2-1 Front panel
DCH6200
Table 2-1 Front panel
1
USB connector
2
Cursor — menu navigation
3
Select — selects menu options
4
Power — turns the receiver on and off
5
Menu — displays the menu
6
Guide — displays the program guide
7
Info — displays current channel and program information
8
Format* — change the video output format
9
Channel — changes channel up or down
* Availability of certain features is dependent upon application support.
Front Panel Format Button
The Format button* located on the front panel of the DCH6200 allows you to quickly
change the video output format on the Component Video (YPbPr) and HDMI outputs of
the product. The DCH6200 is capable of providing the following video formats on the
YPbPr and HDMI video outputs:
•
High Definition 1080i (1920 x 1080 pixels)
•
High Definition 720p (1280 x 720 pixels)
•
Enhanced Definition 480p (720 x 480 pixels)
•
Standard Definition 480i (720 x 480 pixels)
5
2 OVERVIEW
The Format button is intended to allow you to select a video output format that is
compatible with a connected display device. Some televisions may not support all four
video formats listed above. The Format button provides an easy method for selecting an
output format that is compatible with your television.
Operation
The Format button is intended to complement the User Settings Menu (see User
Setting Status). It is not intended to replace the User Settings Menu. The User Settings
Menu is the preferred method of optimizing the DCH6200 to operate with your specific
television.
If you cannot get a video display when the DCH6200 is connected to your television via
Component Video or HDMI cables, use the Format button to select a video output
format that results in a viewable picture on the display screen. Once a viewable picture
is available, please use the User Settings Menu to optimize the DCH6200 display
settings for your specific television.
Video Format Indicators (Front Panel Display)
The front panel display of the DCH6200 is equipped with four indicators to the right
hand side of the display that are used to indicate the currently-selected video output
format on the Component Video (YPbPr) and HDMI outputs. As the Format button is
depressed, the front panel format indicators will change to illuminate the currently
selected video output format in use by the DCH6200.
Note: There are some scenarios where the DCH receiver does not change the video
output format if the Format button is depressed. In these scenarios, the DCH6200 will
flash the currently illuminated video format indicator on the front panel display. If this
should occur, please use the User Settings Menu to make further changes to the video
output settings of the DCH6200 receiver.
* Availability of certain features is dependent upon application support.
6
2 OVERVIEW
Rear Panel
The rear panel contains a switched power outlet; connectors for video, audio, and RF
cabling; data output; and modem and data interface connectors. Some connectors are
not enabled and require the support of application software.
Figure 2-2 Rear panel
Table 2-2 Rear panel connections
1
Cable In — Connects to cable signal from your service provider
2
RF Out — Ch 3/4 modulated audio/video (SDTV) to DVD players or VCRs
3
M-Card — Inserted M-Card)
4
Serial — Service only
5
S-Video — Connects to S-Video (SDTV) input of TV or VCR
6
Digital Audio (S/PDIF) — Provides Dolby® Digital 5.x audio or PCM output
7
YPbPr — Component video output (HDTV)
8
Video/Audio — Composite Video (SDTV) /Audio inputs and outputs
9
HDMI — High-Definition TV (HDTV) connector
10
Ethernet* — Network connection
11
USB* 2.0 — High-Speed peripheral device connection
12
IEEE-1394 — Audio and video device connection
13
Power cord connector
* Availability of certain features is dependent upon application support.
M-Card™
The M-Card is required to view cable television programs, previously recorded programs
on the DVR, or interactive on-demand programs. The M-Card should not be removed.
7
3 INSTALLATION
Before You Begin
Before you move or change components on the subscriber entertainment system:
•
Review the installation instructions.
•
Determine if you are connecting to a standard TV, a composite (baseband) monitor,
or a component monitor.
•
Verify that you have the necessary cables and other required items.
•
If the terminal was previously used, clear its hard drive before installing it at a new
subscriber location
Video Connection Options
Use the following guidelines to determine the best video connection for the subscriber
home entertainment system. To determine the available video inputs on the TV, check
the manual supplied with the TV or the TV itself.
The DCH6200 offers the following video outputs:
Component
(YPbPr)
HDTV and
SDTV
The YPbPr outputs provide component video, the most widely supported
HD video connection.
HDMI
or
IEEE-1394
HDTV and
SDTV
HDMI and IEEE-1394 offer higher quality HD video than component video.
If the TV has an HDMI or a DVI input, use the HDMI output instead of the
IEEE-1394 output.
HDMI and IEEE-1394 are video and audio connections. If you use HDMI or
IEEE-1394, no separate audio connection to the TV is required.
HDMI is compatible with DVI. If the TV has a DVI input, you can use an
HDMI-to-DVI converter cable to connect to the DCH6200 HDMI connector.
If you use IEEE-1394, on-screen graphics do not display.
S-Video
SDTV only
If your TV has an S-Video input, use S-Video. S-Video is the highest quality
Standard-Definition video output on the DCH6200.
Video
(composite)
SDTV only
If your TV does not have an S-Video input, use the composite video (video)
output.
RF
SDTV only
If your TV only has a coaxial RF input, connect it to the DCH6200 RF out
connector.
9
3 INSTALLATION
Audio Connection Options
Connect the stereo audio cable to the AUDIO L and R connectors on the DCH6200 and
the audio left and right connectors on the TV. If the equipment supports it, use the
optical SPDIF or coaxial digital SPDIF output instead of the AUDIO L and R outputs. In
most cases, these outputs offer better audio quality, including support for 5.1 Surround
Sound.
When connecting to a home theater receiver, depending on its inputs, you can use the
following DCH6200 audio outputs:
Digital audio optical
(S/PDIF) or digital audio
coaxial (S/PDIF)
If the receiver supports it, use the digital audio optical (S/PDIF) or digital
audio coaxial (S/PDIF) audio output to deliver Dolby AC-3 audio to a Dolby
Digital home theater receiver.
Baseband Audio R and L
If the audio receiver does not support Dolby Digital, use the baseband
AUDIO L and R outputs to connect to the audio receiver.
The cabling diagrams show sample audio/video (A/V) connections to an audio receiver,
where the receiver functions as an A/V router. When connecting to an audio receiver,
reference its installation instructions for directions on connecting to baseband and digital
(S/PDIF) ports.
The VCR and TV receive their A/V signals from the currently selected input device on the
audio receiver. This is important when the subscriber has another A/V device such as a
DVD player, a secondary VCR, a CD player, or other electronic component. We
recommend connecting the TV to the monitor output so on-screen menus for the
receiver can be displayed. (In many cases the receivers themselves have interactive
on-screen menus).
Installation Overview
1. Determine if you are connecting to a:
HighDefinition TV
or monitor
Use the component video (YPbPr), HDMI, or IEEE-1394 outputs. No other video
connection supports HDTV.
Standard
Definition TV
Connect the S-Video connector using an S-video cable or connect the composite
video connector using a composite (RCA phono) cable. If the TV only has a coaxial
RF input, connect it to the DCH6200 RF OUT connector.
If your TV has a HDMI input, connect a DVI-to-HDMI adapter or cable to the HDMI
out connector on the DCH receiver instead of the IEEE-1394 connection, and the
DVI-HDTV connector on your TV.
2. Determine if you are connecting the audio to a home theater receiver or directly to
the TV:
•
For an HDMI or IEEE-1394 video connection, no additional audio connections to
the TV are required.
•
If the receiver or TV has an S/PDIF input, use the digital audio optical (S/PDIF) or
coaxial (S/PDIF) outputs.
•
Otherwise, use the baseband left and right audio out outputs.
3. Locate the cabling diagram(s) that best match the subscriber configuration.
10
3 INSTALLATION
4. Connect the audio and video cables in a manner matching that diagram.
5. Determine if you are connecting to a data device (see Data Device Connections in
this section). For installation details, refer to instructions included with the data
device.
6. Connect the cable terminal to the coaxial cable wall outlet.
7. Perform the operational check for the remote control.
8. Optimize the High-Definition settings. See Optimizing the High-Definition Settings in
this section.
11
3 INSTALLATION
Cabling to an HDTV for Video
For HDTV video, for the best possible video quality:
•
If the TV has an HDMI input, connect it to the DCH6200 HDMI output. If the TV has
a DVI input, you can connect it to the DCH6200 HDMI output using and HDMI-toDVI converter cable.
•
If the TV has neither an HDMI nor a DVI input but has an IEEE-1394 input, connect it
to the DCH6200 IEEE-1394 output. If you use IEEE-1394, on-screen graphics do not
display.
•
Otherwise, use the component video (Y, Pb, and Pr) connectors.
Note: Be sure to match up each signal to the same connection on the TV, otherwise
the colors will not appear correctly on your TV.
Figure 3-1 Cabling to an HDTV
Because HDMI and IEEE-1394
provide a video and audio output,
no additional audio connections to
the TV are required if you use
HDMI or IEEE-1394.
12
3 INSTALLATION
Cabling to an HDTV and an A/V Receiver
Figure 3-2 Cabling to an HDTV and an A/V receiver
If the receiver can check the baseband and digital audio (S/PDIF) ports for appropriate
channels, connect both the baseband and digital audio connections. Otherwise, do not
connect both the baseband left/right composite connections and the coaxial digital
connection. The baseband connections are not necessary because the digital audio port
carries audio for both digital and analog channels providing for a single audio interface.
13
3 INSTALLATION
Cabling to a Standard-Definition TV and an A/V Receiver
Figure 3-3 Cabling to a Standard-Definition stereo TV
Because some entertainment equipment cannot simultaneously support baseband
composite video and S-Video, never simultaneously connect both video inputs.
This connection method does not support HDTV. For information, see Cabling to an
HDTV for Video.
14
3 INSTALLATION
Cabling to a Standard-Definition TV and Audio Receiver
To connect to an audio receiver, such as a home mini system, follow a daisy-chain
convention. The A/V configuration illustrated enables digital stereo recording, including
Dolby Surround sound. Use only one set of composite input connectors on the stereo:
Figure 3-4 Cabling an audio receiver
The video connections shown in this illustration do not support HDTV. For information,
see Cabling to an HDTV for Video.
15
3 INSTALLATION
Data Device Connections
The DCH6200 provides optional high-speed data services such as Internet access, USB,
Ethernet, and more. The functionality of each data device port requires, and depends on,
installed application software.
The DCH6200 rear panel provides the following data ports:
USB 2.0
Can be used to daisy-chain USB devices such as printers and storage devices, or
to interface with keyboards, joysticks, and other USB PC peripherals.
Ethernet
10/100 Mbps RJ-45 port
IEEE-1394
Can be used to connect an MPEG-2 compatible display device
The DCH6200 front panel provides:
USB 2.0
Can be used in the same manner as the rear panel USB 2.0 port
Figure 3-5 Sample data devices you can connect to the DCH6200
16
3 INSTALLATION
Operational Check for the Remote Control
The operational check tests communication with the remote control:
Table 3-1 Operational check procedures
Feature
Testing Procedure
Power on
Press power on the remote control to turn on the DCH6200.
Tune to the output channel (3 or 4).
Channel selection
Scan through the channels using the channel + or - keys.
Tune to several channels by entering the channel number using the
numeric keys.
Volume control
Press volume + or - on the remote control to increase the volume to its
upper limit, lowest level, and to a comfortable level.
Press mute to turn the sound off. Press mute again to restore the
sound.
If the DCH6200 does not operate properly, refer to the Troubleshooting section.
Optimizing the High-Definition Settings
This subsection describes how to optimize standard and HD video settings and closed
captioning based on subscriber preferences.
Before you optimize the output settings:
•
Connect the DCH6200 receiver to other home entertainment devices
•
Plug the DCH6200 receiver into a power outlet
•
Initialize the DCH6200 receiver and authorize services
•
Turn the TV on
For an HDMI connection, be sure the TV is on and connected to the HDMI connector
before adjusting the settings. Motorola recommends using HDMI cables less than 20
meters long.
To optimize the output settings:
1. Power off the DCH6200 and then immediately press the menu key on the front
panel. If the TV is on, the on-screen menu lists the settings you can configure:
17
3 INSTALLATION
2. Use the remote control or the cursor keys on the front panel to navigate the
on-screen menus:
•
Press the ▲ and ▼ keys to highlight the setting you wish to change.
•
Press the ► key to select an option.
•
To exit the setting and move to another setting, press the ▲ or ▼ key.
If the User Settings menu does not display on the HDTV screen, the TV may not support
the default video output setting. Use the front panel display to adjust the settings as
described in “There is no video on the TV screen” in the, Troubleshooting section.
The User Settings menu options are:
Setting
Description
TV Type
Allows you to specify the style of television connected to the DCH receiver. Options
include 16:9, 4:3 LETTERBOX, and 4:3 PAN SCAN. By default, the 16:9 option is
selected. The options are used as follows:
•
16:9 designates that a widescreen television is connected to the
DCH receiver.
•
4:3 LETTERBOX designates that a standard screen television is
connected to the DCH receiver and that widescreen programs
should be scaled to fit the screen with black bars above and below
the picture.
•
4:3 PAN SCAN designates that a standard screen television is
connected to the DCH receiver and that widescreen programs
should be cropped so that the picture fills the entire screen.
18
3 INSTALLATION
Setting
Description
HDMI/YPbPr
Output
Allows you to specify the video output format of the DCH receiver for all content
(when the 4:3 override setting is Off) or for all 480p, 720p and 1080i content (when
the 4:3 override is used). Options include 1080i, 720p, 480p, and 480i. By default,
the 1080i option is selected. The options are used as follows:
•
1080i — The DCH receiver will present programs in the High
Definition 1080i format (1920 x 1080 pixels).
•
720p — The DCH receiver will present programs in the High
Definition 720p format (1280 x 720 pixels).
•
480p — The DCH receiver will present programs in the Enhanced
Definition 480p format (720 x 480 pixels).
•
480i — The DCH receiver will present programs in the Standard
Definition 480i format (720 x 480 pixels).
Some televisions many only support certain video formats. Please consult your
television’s user manual for more information on format compatibility.
The DCH receiver can detect when the HDMI connection is in use. If you are not
using the HDMI connection on the DCH receiver, the HDMI/YPbPr Output setting
will display as YPbPr Output in the User Settings Menu.
4:3 Override
The 4:3 Override setting allows you to specify the video output format of the DCH
receiver when it is tuned to a standard definition program or playing back a standard
definition program from the DVR. Options include 480i, 480p, Stretch, and Off. By
default, the 480i option is selected. The options are used as follows:
•
480i — The DCH receiver will present standard definition
programs in the Standard Definition 480i format (720 x 480 pixels).
•
480p — The DCH receiver will present standard definition
programs in the Enhanced Definition 480p format (720 x 480
pixels).
•
Stretch — The DCH receiver will automatically stretch all standard
definition programs to a widescreen aspect ratio and present the
video in the format designated by the HDMI/YPbPr Output setting.
Note that the Stretch option is only available when the TV Type
setting is 16:9.
•
Off — The DCH will create a widescreen version of a standard
definition program by adding black bars to the left and the right of
the picture and present the video in the format designated by the
HDMI/YPbPr Output setting.
Some televisions may only support certain video formats. Please consult your
television’s user manual for more information on format compatibility.
If the HDMI/YPbPr Output setting is 480i, the 4:3 Override feature is disabled and is
no longer selectable in the menu. The 4:3 Override feature is available when the
HDMI/YPbPr Output setting is 1080i, 720p, or 480p.
Closed Caption
Turns closed captions off or on. The front panel display indicates the status of the
closed captions. Defaults to DISABLED. Options are ENABLED or DISABLED.
Service Selection
Sets the service used for closed captions:
•
Analog: CC1, CC2, CC3, CC4, T1, T2, T3, or T4. The default is
CC1.
•
Digital: PRIMARY LANGUAGE, SECONDARY LANGUAGE, 3, 4, 5,
or 6. The default is PRIMARY LANGUAGE.
Font Size
Sets the font size for closed captions. Defaults to AUTO. Options are AUTO,
STANDARD, LARGE, or SMALL.
Font Style
Sets the font style for closed captions. Defaults to AUTO. Options are AUTO,
MONO SERIF, PROPORTION SERIF, MONO NO SERIF, PROPORTION NO SERIF,
19
3 INSTALLATION
Setting
Description
CASUAL, CURSIVE, or SMALL.
Font Color
Sets the font color. Defaults to AUTO. Options are AUTO, WHITE, BLACK, RED,
GREEN, BLUE, YELLOW, MAGENTA, or CYAN.
Font Opacity
Sets the opacity. Defaults to AUTO. Options are AUTO, TRANSPARENT,
TRANSLUCENT, SOLID, or FLASHING.
Font Edge Type
Sets the edge appearance — AUTO, NONE, RAISED, DEPRESSED, UNIFORM,
LEFT SHADOWED, or RIGHT SHADOWED. The default is AUTO.
Font Edge Color
Sets the edge color — AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW,
MAGENTA, or CYAN. The default is AUTO.
Background Color
Sets the background color for closed captions. Defaults to AUTO. Options are
AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN.
Background
Opacity
Sets the background opacity for closed captions. Defaults to AUTO. Options are
AUTO, TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING.
Settings
Sets the default settings for closed captions (AUTO) or the settings you have
configured (USER). Defaults to AUTO. Options are AUTO or USER.
Restore All
Defaults
To reset all User Settings to their defaults, select this option and press the ► key.
3. To exit the menu and save your settings, press the power or menu key.
Graphics Overlaying the Video
The DCH6200 can generate graphics that overlay the video programming or fill the
entire television screen. Common examples include on-screen menus (such as the User
Setting menu), closed captions, and EPG. The DCH6200 overlays these graphics
whenever you open a menu, enable closed captions, or scroll through a program grid.
On-screen graphics are available for all DCH6200 video outputs except IEEE-1394.
20
4 DIAGNOSTICS
Diagnostics are displayed on the on-screen display (OSD) and front-panel display. They
confirm proper installation, including:
•
Checking error states and signal integrity
•
Identifying the cable terminal on the network
•
Verify communications with the headend
For the diagnostics described in this section:
•
All indicators are in decimal notation, unless otherwise noted.
•
All signal-level and quality indicators use a 1% to 100% scale, unless otherwise
noted.
•
All sample displays are illustrative; actual data may differ from the examples.
You can use the diagnostics when running the Thin Client software.
Using the Diagnostics
To use the diagnostics:
1. Ensure that the DCH6200 is installed with the Thin Client software and that it is
connected to an AC outlet.
2. Press power and immediately press select to enable diagnostic mode. The
Diagnostics main menu is displayed on the OSD and “d01” is displayed on the
front-panel:
Figure 4-1 Example of the front panel for the main menu
You can use the following keys to navigate the diagnostics menus:
•
Press channel ▲, channel ▼, cursor ▲, or cursor ▼ to select d01 through E.
•
Press cursor ◄, cursor ►, select or enter to execute the selected diagnostic.
•
Select E from the main menu or press power to exit.
21
4 DIAGNOSTICS
General Status
This diagnostic displays system status information on the OSD and front panel. The
information is updated each time the diagnostic is displayed.
Figure 4-2 Example General Status display (no error)
Environment code
22
Error code
4 DIAGNOSTICS
The General Status fields are:
Field
Description
Error
Error codes display on the front panel and OSD when an error occurs. If multiple
errors occur, the last recorded error is displayed:
Error Code
Description
EP00
No error
EP01
Not connected
EP03
DRAM error
EP04
SRAM error
EP07
ROM verification failure
EP08
RAM test failure
EP09
Battery test failure
EP11
Invalid unit address
EP12
Power on self test failure
EP14
GITV startup failure
EP15
TSI structure corrupt
EP18
Driver initialization failure
Connected
State
A DCH-operations connect or disconnect message determines whether the DCH6200
is CONNECTED or DISCONNECTED.
Platform ID
A unique 16-bit hexadecimal number that identifies the platform image (also called the
ROM ID).
Family ID
The manufacturer and product family, in hexadecimal
Model ID
The model, in hexadecimal
Remod
Chan
The interface to the subscriber TV; channel 3 or 4 in the USA
Set-top
Time
The current OOB time displayed in global positioning system (GPS) seconds from Jan
6, 1980. It is an integer from 0 to 4294967295.
23
4 DIAGNOSTICS
Purchase Status
This diagnostic displays the status of subscriber event purchases on the OSD and front
panel. The OSD and front panel information displays are updated each time this
diagnostic is displayed:
Figure 4-3 Front panel display for Purchase Status diagnostic
Purchase indicator
On when IPPV is enabled
Number of unsent purchases
The Purchase Status fields are:
Field
Description
Unsent
The number of purchases in the DCH remaining to be polled. It can be an integer
from 0 to 63.
Unack
The number of reports that have not been acknowledged by the controller. It is
an integer.
Last Seq Num
The last acknowledged sequence number of a purchase sent by the controller. It
is a 16 bit unsigned hexadecimal number.
Last RB Time
The last time the DCH6200 attempted to report back purchases to the controller,
in GPS seconds.
IPPV Status
If IPPV is enabled, the IPPV status indicator LED is on. If IPPV is disabled, the
IPPV status indicator LED is off.
Prep CMD
“Last Prepare for Poll Command” sequence number and time of the last prepare
for poll request command that was sent by the controller. Note, each requesting
process maintains an independent sequence of poll requests to uniquely identify
the poll responses.
Prep ACK
“Last Prepare for Poll Acknowledge” sequence number and time of the last
24
4 DIAGNOSTICS
Field
Description
Report Purchase request sent by the controller.
Poll Request
Sequence number and time of the last send poll buffer command that was sent
by the controller.
Poll
Acknowledge
Sequence number and time of the last Poll Acknowledge message sent by the
controller.
Stack Unit
Unit used in purchase processing
Show Count
Count used in purchase processing
Credit Total
Credit used for purchase processing
Debit Total
Debit used in for purchase processing
Out-Of-Band (OOB) Status
This diagnostic indicates the out-of-band control channel status. The information is
updated every 5 seconds.
25
4 DIAGNOSTICS
Figure 4-4 Front panel display for the OOB diagnostic
Data activity
indicator
OOB
diagnostic
indicator
EMM data
activity indicator
Carrier lock indicator
(L = locked, U = unlocked)
The Out-Of-Band Status fields are:
Field
Description
OOB
Frequenc
y
Indicates the OOB tuner center frequency, from 70 to 130 MHz.
Carrier
Lock
Indicates whether the OOB receiver is locked to the carrier:
Data
EMM
Data
SNR
OSD
Front Panel
Description
YES
L
Carrier locked
NO
U
Carrier unlocked
Indicates whether data is being carried by the OOB and EMM traffic, which is tracked
separately:
OSD
Front Panel
Description
YES
On
OOB data detected within last 5 seconds
NO
Off
OOB data not detected within last 5 seconds
Indicates whether EMM data is being carried on the OOB stream:
OSD
Front Panel
Description
YES
On
EMM data detected within last 5 seconds
NO
Off
EMM data not detected within last 5 seconds
When carrier lock has been established, displays an estimate of the carrier signal-to-noise
ratio in dB, with an explanation:
GOOD — Good value
FAIR — Marginal signal level, check the signal
POOR — Unusable signal
INVALID — Invalid SNR value
AGC
When carrier lock has been established, displays an estimate of the AGC as a percentage,
with an explanation:
GOOD — Good value
FAIR — Marginal signal level, check the signal
POOR — Unusable signal
INVALID — Invalid AGC value
26
4 DIAGNOSTICS
Field
Description
EMM
Provider
ID
Displays the conditional access stream for the DCH6200, in hexadecimal
EMM PID
Displays the packet identifier (PID) stream the DCH6200 tunes to for EMM data, in
hexadecimal
Network
PID
Displays the network PID to which the DCH6200 is tuned to receive network messages, in
hexadecimal
Hunt
Mode
The hunt mode includes Hunted, None, Round Robin (RR), Search (SRCH), Fixed Frequency
(FIX), or EMM Provider ID (EMM).
LKC
The last known carrier is last valid OOB frequency displayed in MHz and ranges from 70 to
130 MHz, with the specific values of: 75.25, 104.20, 72.75, 92.25, 98.25, 107.25, 107.40,
110.25, 116.25, and 103.75.
LKC will remain blank during hunting if a valid carrier has not been found, and will be
populated once a valid OOB is found.
Agile OOB Tuner Hunting
Manual control for selecting an OOB frequency can be made while in the OOB Status
diagnostics screen by pressing the Menu button. To exit this mode, press the Menu
button a second time, or press the Power button.
If the set-top is in the process of hunting for an OOB frequency, control of frequency
selection is suspended, i.e. pressing Menu button on OOB status screen to display
MAN FREQ is not available when the set-top is hunting.
Summary of Operator Selection of the OOB Frequency (OSD Frequency Override in Hunted Mode)
The manual override frequency capability is only displayed if the box is not currently
hunting and the operator presses the MENU key while OOB OSD diagnostics are
displayed. The MAN Freq displays the LKC and allows the operator to select (vial scroll
up/down) a specific frequency to check if a valid OOB is on that specific frequency. The
MAN Freq parameter is the OOB frequency selected in the frequency selection mode
and displayed in MHz, with the specific values of: 75.25, 104.20, 72.75, 92.25, 98.25,
107.25, 107.40, 110.25, 116.25, and 103.75.
1. When in the OOB Receiver Status Diagnostic press the MENU button to enter the
frequency selection mode. The frequency of the last known carrier is display on the
Front Panel. The OSD displays a new “MAN FREQ” line at the bottom of the screen,
which indicates the last known carrier frequency. At this point, if desired, the
operator can exit the frequency change mode by pressing the MENU key a second
time.
2. The operator can use the UP/DOWN channel or cursor keys to scroll through all 10
frequencies until the desired new OOB frequency is found. The new frequency
selections will appear on the Front Panel and on the “MAN FREQ” line of the OSD.
When the last known frequency is selected a DOT will appear in the middle-upper
part of the Front Panel.
27
4 DIAGNOSTICS
3. When the desired new frequency has been selected the operator will press the
SELECT key to start the search. The manual frequency search will last up to 40
seconds. As the set-top searches, the frequency being searched for will flash on the
Front Panel. On the OSD the “MAN FREQ” line of text will be cleared, the “HUNT
MODE” will display “FIX” to indicate a search on a fixed frequency, and the “OOB
FREQ” field will change to the frequency being searched for.
4. If the frequency is found with the proper EMM Provider ID then the Front Panel will
display the normal OOB receiver status. The OSD “LKC” field will change to display
the new frequency.
5. If after 40 seconds the frequency search is not successful the product will perform a
warm reset.
6. If the operator would like to abort a search without waiting the 40 seconds, the
POWER key can be pressed to cause an immediate warm reset.
Note: The Front Panel will display “hunt” after a cold reset from the front panel. This
indicates that the product is in a Round Robin Hunt Mode. “hunt” will continue to be
displayed until the proper stream is detected.
In-Band Status
This diagnostic displays the in-band status for the last attempted tuned channel. The
information is updated every 5 seconds.
28
4 DIAGNOSTICS
Figure 4-5 Front panel display for in-band diagnostic
Data activity
indicator
IB diagnostic
indicator
Carrier lock indicator
(L = locked, U = unlocked
The In-Band Status fields are:
Field
Description
Mode
The values displayed on the OSD are:
ANALOG — analog channel
64 QAM — 64 QAM digital channel
256 QAM — 256 QAM digital channel
Carrier Lock
Indicates whether the in-band receiver is locked to the carrier. If a digital carrier is
not present, it indicates the carrier is not locked:
OSD
Front Panel
Description
YES
L
Carrier locked
NO
U
Carrier not locked
PCR Lock
Indicates whether the in-band receiver is locked to the current program clock
reference for a digital vide service on the specified tuner. If a digital carrier is not
present, it indicates the PCR is not locked.
Data
Indicates whether data is being carried on the in-band stream. The indicators
cover all packet processors regardless of the stream they are monitoring:
OSD
Front Panel
Description
YES
On
In-band data detected within last 5 seconds
NO
Off
In-band data not detected within last 5 seconds
Frequency
The analog frequency is displayed as the picture carrier. The In-band frequency is
center RF carrier frequency tuned for the digital service on the specified tuner.
The frequency is displayed in MHz in xxxx.xxx format and ranges from 54 to 860
MHz.
SNR
When carrier lock has been established, displays an estimate of the carrier
signal-to-noise ratio in dB, with an explanation:
GOOD — Good value
FAIR — Marginal signal level, check the signal
POOR — Unusable signal
INVALID — Invalid SNR value
5 Second Error Counts
Indicates the number of correctable and uncorrectable digital multiplex errors, up
to 9999. It is updated every 5 seconds and reset each time the DCH6200 is
power cycled or another digital multiplex is tuned. The maximum value displayed
is 9999, even if there were more than 9999 errors.
29
4 DIAGNOSTICS
Unit Address
This diagnostic displays the unit address:
Figure 4-6 Front panel display of a unit address
30
4 DIAGNOSTICS
The Unit Address fields are:
Field
Description
TvPC
Installed
Indicates whether the TvPC renewable security system is installed:
YES — TvPC is installed
NO — TvPC is not installed
CableCARD
Inserted
YES — CableCARD is inserted
Unit
Address
A unique decimal number that indicates the unit address or physical address.
NO — CableCARD is not inserted
OOB Addresses
Network
The DCH6200 network address displayed in decimal format.
Multicast
16 Address
For
Specifies the stream to which the OOB multicast 16 addresses are assigned. The
stream type and multicast 16 addresses cycle on the OSD every 5 seconds. The valid
stream types nnnn are:
Net — Network
EMM — EMM
SCC — SCC_ECM
Dnld — Download
Data — Data
Poll — Polling packet identifier (PID)
The 16-bit multicast address is displayed in 4-byte hexadecimal format. The Multicast
16 addressed messages filter on a 16-bit multicast address. The user processor can
define up to four multicast addresses in hardware and any message matching one of
the four is processed. Messages not matching the multicast address are discarded.
Serial
Number
The Host Serial Number is displayed on the Unit Address diagnostic screen.
MAC
Addresses
The DOCSIS, Ethernet, 1394, USB, and MAC addresses are stored in protected flash
and displayed in hexadecimal.
31
4 DIAGNOSTICS
Separable Security
This diagnostic displays information on the inserted M-CARD and CableCARD Interface
with the DCH.
Field
Description
CARD Interface
CableCARD Interface is a status indication of the interface between the Host
and CableCARD. It will indicate ‘Good’ if a Native/Legacy resource is
established between the host and card, ‘Error’ if an error has occurred when
establishing the Native/Legacy resource, or ‘Unsupported CARD’ if the
inserted CableCARD is not a Motorola M-CARD in M-Mode.
CableCARD ID
The unique identifier provided by the CableCARD.
Host ID
The unique identifier in the Host Device Certificate.
Data ID
A value generated by the CableCARD for the Pairing report.
Validation
Pairing Rpt Method
•
UKNOWN if a Validation message was not received by the
product.
•
VALID or INVALID as set by the Host Validation Message
received from the headend.
•
BINDING if the CableCARD is busy with the binding
authentication process.
•
NOT BOUND if Card validation status in not bound for
CableCARD reasons.
•
HOST CERTIFICATE INVALID if the status is not bound
because the Host Certificate was invalid.
•
HOST SIGN FAILED if status is not bound because of
failure to verify Host’s SIGN.
•
AUTH KEY FAILED if status in not bound because of
failure to match AuthKey from the Host Device.
•
FAILED if binding failed for other reasons.
Set to ‘MMI’ or ‘Reportback’ as received by a message from the headed, or
32
4 DIAGNOSTICS
Field
Description
set to ‘Unknown’ if the headend message was not received.
MSO Phone Number
MSO Phone Number as configured at the headend.
CableCARD
Object Name
Code object name executing on the CableCARD.
Object Ver.
Code object version executing on the CableCARD.
Manufacturer
CableCARD manufacturer.
HW Version
Version number provided by the CableCARD.
33
4 DIAGNOSTICS
Current Channel Status
This diagnostic displays a status of the last attempted tuned channel on the in-band
stream. The channel type determines the status display.
This diagnostic displays a status of the last attempted tuned channel on the in-band
stream. The channel type determines the status display.
34
4 DIAGNOSTICS
Figure 4-7 Current channel status LED displays
Analog channel:
Preview indicator
Purchasable indicator
P
Analog channel indicator
Digital channel:
Preview indicator
Purchasable indicator
P
Digital channel indicator
Epoch authorization code
The Current Channel status fields are:
Field
Description
Type
Indicates whether the channel is analog or digital:
aaa
OSD
Front panel
Description
ANALOG
A
Analog
DIGITAL
d
Digital
Displays the encryption mode for the channel on the OSD and LED. It is updated every
5 seconds.
For an analog channel:
SCR — scrambled
CLR — clear
For a digital channel:
ENC — encrypted
UNE — unencrypted
CLR — clear
bb
(Digital channels only) The current epoch authorization reason is displayed in the
hexadecimal format 0xbb on the OSD and front panel.
Picture
Carrier
(Analog channels only) The analog frequency is displayed as the picture carrier.
In-Band
Frequency
(Digital channels only) The center RF carrier frequency for the digital service. It can be
from 54 to 860 MHz.
Authorized
Indicates whether the DCH6200 is authorized for the currently tuned service:
YES — authorized
NO — not authorized
35
4 DIAGNOSTICS
Purchasable
Preview
MPEG
Video Lock
Indicates whether the current program can be purchased for viewing:
OSD
Front panel
Description
YES
on
Can be purchased
NO
off
Cannot be purchased
Indicates whether the current program is in preview mode:
OSD
Front panel
Description
YES
on
In preview mode
NO
off
Not in preview mode
Indicates whether the video processor is locked to the video stream:
YES — locked
NO — not locked
MPEG
Audio Lock
Indicates whether the audio processor is locked to the audio stream:
YES — locked
NO — not locked
PCR Lock
Indicates whether the in-band receiver is locked to the program clock reference (PCR):
YES — locked
NO — not locked
CCI
The copy control information:
00 — copy free
01 — no more copies
10 — copy once
11 — never copy
N/A — the value is invalid or cannot be retrieved
APS
The Analog Protection System; for example Macrovision:
00 — No Macrovision
11 — Type 3 Macrovision
N/A — the value is invalid or cannot be retrieved
RC Flag
Displays whether the broadcast flag is present:
0 — no flag/not defined
1 — the flag is present/enabled
N/A — the value is invalid or cannot be retrieved
CIT
The constrained image trigger as delivered in the PRK or the Set DRM API:
1 — set
0 — not set
N/A — the value is invalid or cannot be retrieved
DRM
The digital rights management valid flag bit:
1 — set
0 — not set
N/A — the value is invalid or cannot be retrieved
RS
The retention state:
Forever, 1 week, 2 days, 1 day, 12 hours, 6 hours, 3 hours, 90 minutes, or Not Defined
N/A — the value is invalid or cannot be retrieved
36
4 DIAGNOSTICS
RF Modem (Upstream)
This diagnostic displays the RF modem status, if an RF modem is installed in the
DCH6200. The information is updated each time this diagnostic is displayed.
37
4 DIAGNOSTICS
Figure 4-8 RF upstream modem Front panel display
Decimal point
Frequency indicator
Frequency in MHz
Alternating with
Power level in dB (blank if
modem not configured)
Power level indicator
The RF Modem fields are:
Field
Description
Status
CONFIGURED or NOT CONFIGURED.
Center
Frequency
The RF modem center frequency is displayed on the OSD and front panel in MHz.
Requested
Power Level
The value assigned to the DCH6200 during RF leveling, in dB or blank if not
configured.
Actual Power
Level
The power level is displayed on the OSD and front panel in dB or is blank if the
power level has not been set.
Report Back
Address
Displayed in 4-byte hexadecimal format, if configured.
38
4 DIAGNOSTICS
Code Modules
This diagnostic includes information about the firmware loaded in flash memory and all
non-volatile code versions are installed on the DCH6200. When the native suite is
running, the diagnostics of the application operating system and all associated objects
should be accessible.
39
4 DIAGNOSTICS
Figure 4-9 Front panel display for code modules
Download data received indicator
Download status
Number of segments remaining
for download to complete. (Figure
reflects 17012segments remaining.)
or
Code module identifier (bPC for the
base platform; CODE or SYS for the
system object)
Alternating with
Indicator separating major and
minor revision numbers
40
4 DIAGNOSTICS
The Code Modules fields are:
Field
Description
Boot Code
The boot code version in ASCII format.
Version
The firmware version and build date in ASCII format.
Digital Secure
Processor
The digital secure processor version in ASCII format.
Analog
Secure
Processor
The analog secure processor version in ASCII format.
Downloadable
Object
Information
Table
Lists all objects loaded, or being loaded, onto the DCH6200, in ASCII format. The
information displayed for each object depends on the running environment. If a
download is not in progress, the front panel displays the current environment running
and version number as shown in Figure 4-9. On the front panel, “bPC” represents base
platform or Thin Client code.
Object
The object name.
Ver
The object version.
Status
The object status, updated on the OSD and LED every 5 seconds while you display the
diagnostic:
ID
OSD
Status
Description
MEM ALLOC
Allocated
Memory for object is allocated
LOADING
Loading
Object is being loaded
STARTING
Enabling
Object is being started (the constructor
is running)
ENABLED
Enabled
Object is running
ENA–NOT RUN
Enabled_Not_ Runnable
Object is enabled, but cannot run
STOPPING
Disabling
Object is being stopped (the destructor
is running)
DISABLED
Disabled
Object has been disabled
DIS-NOT RUN
Disabled_Not_ Runnable
Object is disabled and cannot run
DELETING
Deleting
Object is being deleted
POSTPONED
Postponed
Object cannot run on the current
system; it will be enabled during the
next boot
CONNECTED
Connect
Connected to download PID − awaiting
data
PEND CONNECT
TryingToConnect
Trying to connect
The object identifier
41
4 DIAGNOSTICS
Memory Configuration
This diagnostic displays the DCH6200 memory configuration. The information is updated
when you display the diagnostic.
There is no front panel display for this diagnostic.
The Memory Configuration fields are:
Field
Description
System RAM
The allocated system RAM in MB.
Flash
The allocated flash memory in MB.
NVRAM
The allocated NVRAM in KB.
42
4 DIAGNOSTICS
Audio/Video Status
Audio/Video Status diagnostics display information regarding audio and video content
and settings configured for the set-top.
AUDIO SPDIF
Indicates SPDIF Mode as set by application software.
OSD Display
Description
N/A
Audio SPDIF mode is not applicable
IEC958PCM
PCM audio selected
Dolby
For Dolby Selection, the following speaker selection is set:
1/0
right front or left front
2/0
right front and left front
3/0
right front and left front and center
2/1
right front and left front and (right rear or left rear)
3/1
right front and left front and center and (right rear or left rear)
2/2
right front and left front and right rear and left rear
3/2
right front and left front and center and right rear and left rear
LFE: Low Frequency
Effect
The LFE indicates if the nomenclature low frequency effects are available in the
Dolby audio stream as indicated if the ‘0.1’ is present in the Dolby 5.1
nomenclature, for example ‘Dolby 5.1 surround’. Valid values include:
OSD Display
Description
0
LFE is not available
1
LFE is available, for example ‘Dolby 5.1 surround’
Muting State and
Method
The Audio and Video Mute Status includes indication of the audio and/or video
has been muted by the software. The audio mute is either ‘On’ or ‘Off’. The
Video Mute describes the MPEG muting method selected by software and
indicates if the output video is in the mute state by displaying ‘On’ or ‘Off’,
followed by the mute method. Methods include:
43
4 DIAGNOSTICS
OSD Display
Description
UNMUTED
Is displayed if mute method is not selected
MUTE to
STILL
Is displayed if the mute method includes stopping video and presenting a still
frame, similar to a pause function
MUTE to
BLACK
Is displayed if mute method presents a black screen.
Captions
The captions mode displays captions present on the service. Note: The caption
options are set via the User Setting Menu, where the subscriber can enable
closed captions and select options.
1st Caption Row: Caption Detected:
OSD Display
Description
708
EIA-708 captions detected
608
EIA-608 captions detected
608 and 708
Both EIA-608 and EIA-708 captions detected
None
No Captions detected
2nd Caption Row: Caption Options Set, followed by Service Selected (xxxxxxxxxxxx):
OSD Display
Description
708 Set
xxxxxxxxxxxx
EIA-708 captions enabled, with options set by user
708 Default
xxxxxxxxxxxx
EIA-708 captions enabled, with no options set by user
608 Set
xxxxxxxxxxxx
EIA-608 captions enabled, with options set by user
608 Default
xxxxxxxxxxxx
EIA-608 captions enabled, with no options set by user
None Set
Captions detected but not enabled
The OSD status, 2nd caption row reflects what captions are displayed based on the setting selected in the
User Settings menu and what is available in the stream.
The 708 or 608 is the type of caption displayed, dependent on what was detected.
The Set or Default directly reflects the User Setting Status parameter of 'SETTINGS', which is 'Auto' for
Default or 'User' for set by user via the User Setting Menu.
The xxxxxxx parameter should directly reflect the User Setting Status parameter of 'SERVICE SELECTION'
for Analog or Digital services as described below.
xxxxxxxxxxxx is the Service Selected parameter (should directly reflect the User Setting Status parameter
of 'SERVICE SELECTION' for Analog or Digital services) and will be shown as one of the following if
captions are enabled: (See section 16.5 and 16.6 for further information on service selection)
xxxxxxxxxxxx
OSD Display
Definition
CC 1
Closed Caption service CC 1 (default)
CC 2
Closed Caption service CC 2
CC 3
Closed Caption service CC 3
CC 4
Closed Caption service CC 4
44
4 DIAGNOSTICS
T1
Closed Caption service T 1
T2
Closed Caption service T 2
T3
Closed Caption service T 3
T4
Closed Caption service T 4
Primary Lang
Primary language established by the provider (default, Service 1)
Second Lang
Secondary language established by the provider (Service 2)
Service 3
Set by the provider Service 3.
Service 4
Set by the provider Service 4.
Service 5
Set by the provider Service 5.
Service 6
Set by the provider Service 6.
Digital Subtitle
Status
The subtitle parameter indicates if subtitles are enabled and, if enabled, what
language is selected and if the subtitle is being rendered. The language is displayed
as the 3-character ISO639.2/B language code.
•
Enabled is indicated with Yes or No.
•
The language is displayed as the 3-character ISO639.2 language
code.
•
Enhanced mode is indicated with Yes or No.
•
Rendered status is indicated with Yes or No.
PiP Focus
The Picture in Picture focus indicates N/A and is not a supported DCH feature.
Input Sources
The input source list information on ADP Lock, Audio Mode, VP lock, and
Input Format.
The ADP Lock indicates whether the audio stream is locked. Valid values
are:
•
YES: Audio Processor is locked to the audio stream
•
NO: Audio Processor is not locked to the audio stream
Audio Mode indicates the audio Mode of in incoming digital service.
Valid values include:
•
N/A: the audio mode is not applicable to the currently tuned
stream
•
Mono: the audio mode is monophonic
•
Stereo: the audio mode is stereo
•
Surround: the audio mode is surround sound
•
5.1: the audio mode is Dolby 5.1 surround sound
VP Lock indicates whether the video stream is locked. Valid values are:
•
YES: Video Processor is locked to the video stream
•
NO: Video Processor is not locked to the video stream
The input format includes the aspect ratio (4:3 or 16:9), the screen pixel
size (nnnnXnnnn), pixel display (‘i’ for interlaced, ‘p’ for progressive), and
frames per second (24, 25, 30, 60)
45
4 DIAGNOSTICS
Interface Status
The Interface Status diagnostic displays when running in base platform or Thin Client.
There is no LED display. The information on the OSD is updated when you display the
diagnostic.
46
4 DIAGNOSTICS
47
4 DIAGNOSTICS
The Interface Status fields are:
Field
Description
DOCSIS Tuner & Xmitter
Indicates if enabled; indicates if active
1394 I/O Device
Indicates if enabled; indicates if active
USB I/O Device
Indicates if enabled; indicates if active
Ethernet Device
Indicates if enabled; indicates if active
IR Xmit
Indicates if enabled; indicates if active
Smart Card
Indicates if enabled; indicates if active
SPDIF
Indicates if enabled; indicates if active
DVI/HDMI Port
If a device is connected to the HDMI port only, the following diagnostics
display to help troubleshoot the HDMI interface. They all display “N/A” if
no device is connected to the HDMI port or the value is invalid or cannot
be retrieved.
Device Connected
Indicates whether a device is connected to the HDMI port — Yes or No.
Repeater
Indicates whether the connected device is a repeater — Yes or No.
Video Xmission
(transmission)
Indicates whether the DCH6200 is transmitting video over the HDMI port
— Not Active or Active.
HDCP Enabled
Indicates whether the DCH6200 is using HDCP to encrypt video
transmitted over the HDMI link — Yes or No. If the Video Xmission
status is Not Active, the HDCP Enabled status is No.
Output Format
Indicates the timing format of the video sent through HDMI:
1920 x 1080I — 1920 pixels wide by 1080 pixels high, interlaced
1280 x 720P — 1280 pixels wide by 720 pixels high, progressive
720 x 480P — 720 pixels wide by 480 pixels high, progressive
720 x 480I — 720 pixels wide by 480 pixels high, interlaced
640 x 480P — 640 pixels wide by 480 pixels high, progressive
Aspect Ratio
Indicates the aspect ratio of the video sent through HDMI — 4:3 or 16:9.
EDID Data
Indicates the video timing formats that were read from the Extended
Display Identification Data (EDID) registers for the connected device, in
particular the detailed timing description blocks. The list displays all of
the formats that the DCH6200 could read up to a maximum of 12
formats. If the DCH6200 cannot read any formats, EDID Data is blank.
An asterisk (*) after the aspect ratio means the DCH6200 supports the
format. If more than twelve video timing formats are discovered, the
supported formats only are listed first followed by any remaining
formats, up to twelve.
48
4 DIAGNOSTICS
User Setting Status
This diagnostic displays the user settings. The format may vary. The information on the
OSD and LED is updated when you display the diagnostic.
The User Setting Status fields are:
Setting
Description
TV Type
Allows you to specify the style of television connected to the DCH receiver. Options
include 16:9, 4:3 LETTERBOX, and 4:3 PAN SCAN. By default, the 16:9 option is
selected. The options are used as follows:
HDMI/YPbPr
Output
•
16:9 designates that a widescreen television is connected to the DCH
receiver.
•
4:3 LETTERBOX designates that a standard screen television is
connected to the DCH receiver and that widescreen programs should
be scaled to fit the screen with black bars above and below the
picture.
•
4:3 PAN SCAN designates that a standard screen television is
connected to the DCH receiver and that widescreen programs should
be cropped so that the picture fills the entire screen.
Allows you to specify the video output format of the DCH receiver for all content (when
the 4:3 override setting is Off) or for all 480p, 720p and 1080i content (when the 4:3
override is used). Options include 1080i, 720p, 480p, and 480i. By default, the 1080i
option is selected. The options are used as follows:
•
1080i – The DCH receiver will present programs in the High Definition
1080i format (1920 x 1080 pixels).
•
720p – The DCH receiver will present programs in the High Definition
720p format (1280 x 720 pixels).
•
480p – The DCH receiver will present programs in the Enhanced
Definition 480p format (720 x 480 pixels).
•
480i – The DCH receiver will present programs in the Standard
Definition 480i format (720 x 480 pixels).
Some televisions many only support certain video formats. Please consult your
television’s user manual for more information on format compatibility.
The DCH receiver can detect when the HDMI connection is in use. If you are not using
49
4 DIAGNOSTICS
Setting
Description
the HDMI connection on the DCH receiver, the HDMI/YPbPr Output setting will display
as YPbPr Output in the User Settings Menu.
4:3 Override
The 4:3 Override setting allows you to specify the video output format of the DCH
receiver when it is tuned to a standard definition program or playing back a standard
definition program from the DVR. Options include 480i, 480p, Stretch, and Off. By
default, the 480i option is selected. The options are used as follows:
•
480i – The DCH receiver will present standard definition programs in
the Standard Definition 480i format (720 x 480 pixels).
•
480p – The DCH receiver will present standard definition programs in
the Enhanced Definition 480p format (720 x 480 pixels).
•
Stretch – The DCH receiver will automatically stretch all standard
definition programs to a widescreen aspect ratio and present the video
in the format designated by the HDMI/YPbPr Output setting. Note that
the Stretch option is only available when the TV Type setting is 16:9.
•
Off – The DCH will create a widescreen version of a standard definition
program by adding black bars to the left and the right of the picture and
present the video in the format designated by the HDMI/YPbPr Output
setting.
Some televisions may only support certain video formats. Please consult your
television’s user manual for more information on format compatibility.
If the HDMI/YPbPr Output setting is 480i, the 4:3 Override feature is disabled and is no
longer selectable in the menu. The 4:3 Override feature is available when the
HDMI/YPbPr Output setting is 1080i, 720p, or 480p.
Closed
Caption
Turns closed captions off or on. The front panel display indicates the status of the closed
captions. Defaults to DISABLED. Options are ENABLED or DISABLED.
Service
Selection
Sets the service used for closed captions:
•
Analog: CC1, CC2, CC3, CC4, T1, T2, T3, or T4. The default is CC1.
•
Digital: PRIMARY LANGUAGE, SECONDARY LANGUAGE, 3, 4, 5, or
6. The default is PRIMARY LANGUAGE.
Font Size
Sets the font size for closed captions. Defaults to AUTO. Options are AUTO,
STANDARD, LARGE, or SMALL.
Font Style
Sets the font style for closed captions. Defaults to AUTO. Options are AUTO, MONO
SERIF, PROPORTION SERIF, MONO NO SERIF, PROPORTION NO SERIF, CASUAL,
CURSIVE, or SMALL.
Font Color
Sets the font color. Defaults to AUTO. Options are AUTO, WHITE, BLACK, RED,
GREEN, BLUE, YELLOW, MAGENTA, or CYAN.
Font
Opacity
Sets the opacity. Defaults to AUTO. Options are AUTO, TRANSPARENT,
TRANSLUCENT, SOLID, or FLASHING.
Font Edge
Type
Sets the edge appearance — AUTO, NONE, RAISED, DEPRESSED, UNIFORM, LEFT
SHADOWED, or RIGHT SHADOWED. The default is AUTO.
Font Edge
Color
Sets the edge color — AUTO, WHITE, BLACK, RED, GREEN, BLUE, YELLOW,
MAGENTA, or CYAN. The default is AUTO.
Background
Color
Sets the background color for closed captions. Defaults to AUTO. Options are AUTO,
WHITE, BLACK, RED, GREEN, BLUE, YELLOW, MAGENTA, or CYAN.
Background
Opacity
Sets the background opacity for closed captions. Defaults to AUTO. Options are AUTO,
TRANSPARENT, TRANSLUCENT, SOLID, or FLASHING.
Settings
Sets the default settings for closed captions (AUTO) or the settings you have configured
(USER). Defaults to AUTO. Options are AUTO or USER.
50
4 DIAGNOSTICS
Setting
Description
Restore All
Defaults
To reset all User Settings to their defaults, select this option and press the ► key.
DOCSIS Status
This three-screen diagnostic displays status information for the embedded cable modem
(ECM):
51
4 DIAGNOSTICS
The fields are:
Field
Description
DOCSIS
Enabled
For a DOCSIS-enabled set-top, YES. Otherwise, NO.
Acquire DS
Channel
The DOCSIS downstream channel acquisition status:
Obtain US
Parameters
Establish IP
Connectivity
Obtain
Configuratio
n File
eCM
Registered
Network
Access
Initialize BPI
•
YES — The downstream channel is acquired
•
NO — The set-top is acquiring the downstream channel
•
N/A — The value is invalid or cannot be retrieved or DOCSIS is not enabled
The DOCSIS upstream channel descriptor (UCD) acquisition status:
•
YES — The UCD is acquired
•
NO — The set-top is acquiring the UCD or the downstream channel
•
N/A — The value is invalid or cannot be retrieved or DOCSIS is not enabled
Displays whether the cable modem has acquired its IP address, typically from a Dynamic
Host Configuration Protocol (DHCP) server:
•
YES — The IP address is acquired
•
NO — The set-top is acquiring its IP address
•
N/A — The value is invalid or cannot be retrieved or DOCSIS is not enabled
Displays whether the cable modem has downloaded its DOCSIS cable modem
configuration file from the TFTP server:
•
YES — The cable modem configuration file has been successfully downloaded
•
NO — The set-top is downloading its cable modem configuration file
•
N/A — The value is invalid or cannot be retrieved or DOCSIS is not enabled
Displays whether the embedded cable modem has registered with the cable modem
termination system (CMTS):
•
YES — DOCSIS registration is complete
•
NO — DOCSIS registration is in progress or the set-top could not register
•
N/A — The value is invalid or cannot be retrieved or DOCSIS is not enabled
Displays whether the cable modem has been granted access to the DOCSIS network:
•
YES — The cable modem was granted DOCSIS network access
•
NO — The set-top is obtaining DOCSIS network access
•
N/A — The value is invalid or cannot be retrieved or DOCSIS is not enabled
The Baseline Privacy Interface (BPI) status:
•
YES — BPI has been successfully initialized for the cable modem
•
NO — BPI initialization is in progress, has failed, or was not requested by the network
•
N/A — The value is invalid or cannot be retrieved or DOCSIS is not enabled
System Up
Time
The Days, Hours, Mins (minutes) and Seconds the DOCSIS system has been
operational. If the value is invalid or cannot be retrieved or DOCSIS is not enabled, each
field displays zeros.
IP Addresses
The Cable Modem and Set-Top IP addresses in dotted-decimal format xxx.xxx.xxx.xxx.
Each byte value is padded with zeros when necessary. For example, 10.0.1.10 is
displayed as 010.000.001.010. If the value is invalid or cannot be retrieved or DOCSIS is
not enabled, 000.000.000.000 is displayed.
MAC
Addresses
The Cable Modem and Set-Top MAC address in hexadecimal format xx:xx:xx:xx:xx:xx.
Each byte value xx ranges from 00 to FF and is padded with zeros when necessary. For
example,0:0:2D:1:F1:D is displayed as 00:00:2D:01:F1:0D. If the value is invalid or cannot
be retrieved or DOCSIS is not enabled, 00:00:00:00:00:00 is displayed.
52
4 DIAGNOSTICS
Field
Description
Downstream Channel (carries data from the headend to the set-top)
Carrier Lock
•
YES — The cable modem is locked to a DOCSIS downstream channel
•
NO — The cable modem is not locked to a downstream channel
•
N/A — The value is invalid or cannot be retrieved or DOCSIS is not enabled
Frequency
The center frequency of the channel to which the DOCSIS downstream channel receiver
is tuned. It can be 54 to 860 MHz. If the value is invalid or cannot be retrieved,
downstream Carrier Lock is NO, or DOCSIS is not enabled, N/A is displayed.
LKC
The last known carrier (LKC); the frequency of the last tuned downstream channel used if
the embedded cable modem enters hunt mode. It can be 54 to 860 MHz. If the value is
invalid or cannot be retrieved, Carrier Lock is NO, or DOCSIS is not enabled, N/A is
displayed.
Mode
The DOCSIS downstream channel modulation: QAM 64 or QAM 256. If the value is
invalid or cannot be retrieved, Carrier Lock is NO, or DOCSIS is not enabled, 000 is
displayed.
Power Level
The downstream channel power level in dBmV. If the value is invalid or cannot be
retrieved, Carrier Lock is NO, or DOCSIS is not enabled, 000 is displayed.
SNR
The estimated downstream channel carrier signal-to-noise ratio in the format xx.x dB. It is
the value reported as SNR in the MIB. If the value is invalid or cannot be retrieved, Carrier
Lock is NO, or DOCSIS is not enabled, 00.0 is displayed.
Upstream Channel (carries data from the set-top to the headend)
Frequency
The center frequency of the channel to which the DOCSIS upstream channel receiver is
tuned. It can be 5 to 42 MHz. If the value is invalid or cannot be retrieved, Carrier Lock is
NO, or DOCSIS is not enabled, N/A is displayed.
Mode
The DOCSIS upstream channel modulation: QPSK, QAM 8, QAM 16, QAM 32, QAM 64,
or QAM 128. If the value is invalid or cannot be retrieved or DOCSIS is not enabled, N/A is
displayed.
Channel ID
The upstream channel identifier 0 to 255. If the value is invalid or cannot be retrieved or
DOCSIS is not enabled, N/A is displayed.
Power Level
The upstream channel power level in dBmV. If the value is invalid or cannot be retrieved
or DOCSIS is not enabled, 000 is displayed.
Symbol Rate
The upstream channel symbol rate in mega-symbols per second. If the value is invalid or
cannot be retrieved or DOCSIS is not enabled, 0.000 is displayed.
Known MAC
Addresses
Displays up to 32 MAC addresses learned by the DCH6200 cable modem, including the
Set-Top MAC and future MAC addresses assigned by DSG, in hexadecimal format
xx:xx:xx:xx:xx:xx on two screens if necessary. If the value is invalid or cannot be retrieved
or DOCSIS is not enabled, no values are displayed.
53
4 DIAGNOSTICS
Application Specific Information
This diagnostic displays information about application servers:
The fields are:
Field
Description
Server# Name
The application server name of up to 14 alphanumeric characters. It is blank if the
value is invalid or no value can be retrieved.
Srvr # IP Addr
The application server IP address in dotted-decimal format xxx.xxx.xxx.xxx; each xxx
is from 0 to 255. It is blank if the value is invalid or no value can be retrieved.
54
4 DIAGNOSTICS
Interactive Status
This diagnostic describes the interactive information that is displayed only when Thin
Client platform is running. The information on the OSD and front panel is updated at
least once every 5 seconds while the diagnostic is displayed. This is an example of a
code module display with status descriptions:
Figure 4-10 Interactive status front panel display
The Interactive Status fields are:
Field
Description
IP Address
The IP address in dotted-decimal format xxx.xxx.xxx.xxx assigned by the NC 1500 to the
DCH6200. 0.0.0.0 is displayed if the IP address is not configured or unknown.
UPM
The upstream modem address value is the same as the terminal ID assigned by the
DAC 6000. It is a unique, system-generated, eight-digit integer between 1 and 16777215.
00000000 is displayed when the UPM is not configured or unknown.
Upstream
ID
A four-digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCH6200.
0000 is displayed if the Upstream ID is not configured or unknown.
Downstrea
m ID
A four-digit decimal value from 0000 to 9999 assigned by the DAC 6000 to the DCH6200.
0000 is displayed if the Downstream ID is not configured or unknown.
State
The interactive status of the DCH6200:
LED
OSD
Description
U
UNCONFIG
The DCH6200 is not configured for the interactive system
and platform should run as pre-interactive.
C
MAC_CONNECT
The DCH6200 is waiting to establish connection to MAC PID
Stream.
55
4 DIAGNOSTICS
Field
Description
I dc
INIT_WAIT_DC_O
R_C
The DCH6200 is in the interactive initialization state and
waiting for the default configuration or the contention
channel list messages.
IL
WAIT_LM_ACK
The DCH6200 is in the interactive initialization state and
waiting for Link Management Response ACK for Local
Address Message.
I SO
WAIT_SO_ACK
The DCH6200 is in the interactive initialization state and
waiting for a Sign On acknowledgement.
I LA
WAIT_LA_OR_SO
The DCH6200 is in the interactive initialization state and
waiting for Logical Address or Sign On with verification
Frequency message.
SI
INIT_STOPPED
The DCH6200 is in the interactive initialization state and the
TransMode has stopped.
r dc
RUN_WAIT_DC_O
R_C
The DCH6200 is in the interactive state and waiting for the
default configuration or the contention channel list
messages.
r
RUNNING
Interactive state is running, sending idle messages, and
waiting for any prepare for poll or MAC messages.
S
RUN_STOPPED
The interactive run state has stopped and DCH6200 is
waiting for status or transmission control message.
00
INVALID
The interactive state is unknown or invalid.
MAC Abort
Cntr
This counter increments every time the MAC layer reaches the cell abort count limit. It is
reset by the successful upstream transmission of a cell, for example, when the DCH6200
receives an ACK. If the counter reaches the MAC abort count limit, the DCH6200 assumes
the MAC layer is unavailable due to noise, congestion, or some other problem. The
DCH6200 stops transmitting data upstream, reports an error to the calling function, and
attempts to re-enter the network using the initialization process. 0000 is displayed as
default or if the MAC Abort CNTR is not configured or unknown.
Socket Port
State
The socket mode and activity:
•
UNUSED — The socket is not being used.
•
OPENED — The socket is open.
•
READY — The socket is ready to send or receive.
•
RECEIVING — The socket is receiving data from the application server.
•
SENDING — The socket is sending data to the application server.
•
UNKNOWN — The socket state is invalid or unknown.
56
4 DIAGNOSTICS
Keypad — Front Panel Display
This diagnostic verifies the functionality of the front panel and the front-panel keypad.
Each highlighted character corresponds with a front-panel key press.
57
5 TROUBLESHOOTING
Troubleshooting guidelines follow. If problems still occur after performing the
diagnostics, call the TRC for assistance as described in the Introduction section.
Problem
Possible Solution
The DCH receiver will
not power on
The DCH receiver may have received a software update and may not power on while
the new software is being installed. Try again in a few minutes.
The remote control
does not work
•
Verify that the AC power cord is connected to the DCH receiver and an AC outlet.
Unplug the DCH receiver from the AC outlet, plug it back in, and then press the
POWER button.
•
If the DCH receiver is connected to a switched outlet on another unit, verify that
that unit is powered on. Unplug the power cord from the DCH receiver’s AC
outlet, plug it back it in, and then press the POWER button. It is recommended to
use an unswitched outlet, if possible.
•
Press the POWER button on the DCH receiver front panel instead of the remote
control. The batteries in the remote control may be depleted.
•
Verify that the remote control is in “Cable” mode.
•
Verify that there are no obstructions between the remote control and the DCH
receiver. Aim the remote control directly at the DCH receiver front panel, not the
TV or VCR.
The angle between the remote control and the DCH receiver may be too large. Stand
in front of the DCH receiver and not too far to either side.
There is no audio
when viewing cable
channels
There is no audio from
the center and/or
surround speakers of
a home theater
receiver connected to
the DCH receiver
•
Press and release operation keys one at a time, firmly and deliberately.
•
Try changing channels using the buttons on the DCH receiver front panel.
•
Check the batteries in the remote control. Install new batteries if needed.
•
Verify that the mute button on the DCH receiver or the remote control has not
been pressed. Press mute on the remote control to restore sound.
•
If the DCH receiver audio output is connected to the TV, verify that the mute
button on the TV has not been pressed.
•
If the DCH receiver audio output is connected to a home theater receiver, verify
that the receiver is set to the appropriate input source and the mute button on
the receiver has not been pressed.
•
Verify that you have the correct cables for the audio connections.
•
Verify that the audio cables are firmly connected between the DCH receiver and
the audio playback device (TV, receiver, DVD player, etc.).
Not all Dolby® Digital programs feature full 5.1 surround sound. In some cases, the
programs may only contain left and right stereo audio.
•
Verify that the S/PDIF cable (coaxial or optical) is firmly connected to the DCH
receiver and the home theater receiver.
•
Verify that the home theater receiver is set to a surround sound audio mode
(Dolby Digital, Dolby Pro Logic II®, Dolby Pro Logic®).
•
Verify that the receiver is properly configured to work with all connected
speakers.
59
5 TROUBLESHOOTING
Problem
There is no video on
the TV screen
Possible Solution
•
Verify that the TV is powered on and set to the appropriate input source for the
DCH receiver.
•
Verify that the DCH receiver is powered on and tuned to an authorized cable
channel.
•
Verify that all video cables between the DCH receiver and the TV are firmly
connected.
•
Verify that the coaxial cable feed is firmly connected to the DCH receiver and the
wall jack.
•
The DCH receiver DVI output may not yet be enabled. Use the component video
(YPbPr) output instead.
•
If the DCH receiver video output is connected to a home theater unit, verify that
the home theater unit is powered on and set to the appropriate input source.
•
If the DCH receiver video output is connected to a TV through an HDMI
connection, power off the TV and then power off the DCH receiver. Wait one
second and then power on the devices.
Not all HDTVs can display every output format (1080i, 720p, 480p, or 480i) available on
the DCH receiver. To select a different format:
No graphics or
program guides
appear on the TV
screen
No closed captions
display
•
Ensure that your DCH receiver is plugged into a power outlet and is turned off.
•
Press the MENU key on the front panel. Your settings are displayed on the DCH
receiver front panel display.
•
Press the and keys to display the HDMI/YPbPr OUTPUT setting.
•
Press the key to cycle through the available output formats until a picture
displays on the TV.
If you use the IEEE-1394 connection, on-screen graphics, including closed captions and
program guides, are not displayed by the DCH receiver. On-screen graphics and
captions may still be overlaid by your TV, if enabled. Alternatively, use HDMI or
component video instead.
•
Verify on the User Settings menu that closed captions are enabled on the DCH
receiver.
•
Verify that closed captions are enabled on the TV.
Note: Closed captioning may not be available on the current program.
There are black bars
to the right and left of
the picture
Wide screen TVs display 4:3 programs in this format unless set to Stretch. Turn on the
4:3 OVERRIDE feature in the User Settings menu. This enables most wide screen TVs
to stretch the video to fill the screen (see your TV manual for information about
stretching 4:3 video).
•
If the DCH6200 is connected to a wide screen TV, verify that the TV TYPE is set
to 16:9 in the User Settings menu.
Many HD programs are broadcast in pillar-box format with black bars to the left and
right of the picture. These programs are broadcast in 16:9 HD formats even though the
video is not 16:9.
There are black bars
above and below the
picture
All 4:3 HDTVs display HD programs in letterbox format (black bars above and below
the picture) because of the shape of the display screen.
•
Turn on the 4:3 OVERRIDE feature in the User Settings menu. This enables most
standard screen TVs to display a full screen picture when the DCH6200 is tuned
to a 4:3 program.
•
Set the TV TYPE to 4:3 Pan-Scan. This enables the DCH6200 to remove the black
60
5 TROUBLESHOOTING
Problem
Possible Solution
bars above and below the picture when possible.
Some SD programs are broadcast in the letterbox format with black bars above and
below the picture. Some wide screens TVs offer a zoom feature that may be able to
remove the black bars (see your TV manual for information about zooming 4:3 video).
There are black bars
on all four sides of the
picture
This may occur on a 4:3 TV if the 4:3 OVERRIDE setting is OFF. To set 4:3 SD
programming to fill the screen, depending on the capabilities of the TV, set
4:3 OVERRIDE to 480i or 480p.
This may occur on a 16:9 TV if the active video for an SD broadcast is in letterbox
format. To confirm, wait for a commercial or look for a graphic, such as a network logo.
If the commercial fills the screen from top to bottom, or the graphic appears below the
active video, the program is being letterboxed by the broadcaster. You can minimize
this by activating the zoom feature on the TV.
A broadcaster may include black bars on either side of a wide screen broadcast. This is
called a “hybrid” aspect ratio and results in a black border surrounding the video on a
4:3 TV. Because this is part of the broadcast, the DCH6200 cannot correct the video.
You may be able to minimize the border using the zoom feature on the TV.
Colors do not appear
correctly
Be sure to match up each signal to the same YPbPr connection on the TV, otherwise
the colors will not appear correctly on your TV.
61
Motorola, Inc.
101 Tournament Drive
Horsham, PA 19044 U.S.A.
http://www.motorola.com
537541-001-a
04/07