If You Need Help. Motorola DCH6200, DH6200

1 INTRODUCTION

If You Need Help

If you need assistance while working with the DCH6200, contact the Motorola Technical

Response Center (TRC):

Inside the U.S.: 1-888-944-HELP (1-888-944-4357)

Outside the U.S.: 1-847-725-4011

Motorola Online: http://businessonline.motorola.com/

The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers a searchable solutions database, technical documentation, and low-priority issue creation and tracking. For specific toll-free numbers when calling from outside the United States, please refer to your product manual or our Web page.

Calling for Repairs

If a Motorola DCH6200 set-top requires repair service, please call one of the following

Motorola Authorized Service Centers:

Company From USA or Canada Outside USA or Canada

World Wide Digital 1-800-227-0450 1-956-541-0600

Teleplan 1-800-352-5274 1-302-322-6088

To ensure efficient service, request a Return for Service Authorization (RSA) number. Be sure to display the RSA number prominently on all equipment boxes.

The Service Center will provide the shipping address of the location performing your repairs.

To ship your equipment for repair:

• Pack the unit securely, if possible in its original factory shipping carton.

• Print or display the RSA number so it is easily visible on all equipment boxes.

• Enclose a note describing the exact problem. Complete and enclose the checklist provided with the unit.

• Ship the unit PREPAID to the address provided by the Service Center.

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