Canon iP6210D - PIXMA Color Inkjet Printer Service manual

PIXMA iP6210D
SERVICE
MANUAL
Canon
Copyright 2005, Canon U.S.A. This technical publication is the proprietary and confidential information of Canon U.S.A. which
shall be retained for reference purposes by Authorized Service Facilities of Canon U.S.A. Its unauthorized use is prohibited.
1. PRODUCT LIST
1-1. Main Units
Product name
Product code
Canon Ink Jet Printer iP6210D
1-2. Options
Product name
Blue Tooth Unit(BU-20)
Sales territories
0012B001AA
US
0012B002AA
CA
0012B003AA
LAM LVT
0012B004AA
LAM HVT
0012B006AA
EUM
0012B007AA
EMB
0012B008AA
ASA HVT
0012B009AA
AU
0012B011AA
GB
0012B014AA
HK
Product code
Sales territories
Remarks
Remarks
0689B001AA –
001: JPN
0689B006AA
002: USA/CAN/HK/MY/SPL
004: CN
005: EUR/AU
006: KR
1-3. Consumables
Product name
Product code
Sales territories
Canon FINE Cartridge
CL-51 (Color)
0618B001AA~0618B005AA
001: EUR
CL-52 (Photo)
0619B001AA~0619B005AA
002: AMR
CL-41 (Color)
0617B001AA~0617B005AA
003: ASIA
005: AMR S
(2/25)
Remarks
2. PRODUCT SPECIFICATIONS
2-1. Printer Main Unit Specifications
Paper feeding method
Resolution
Printing speed
ASF
4,800 x 1,200 dpi (max.)
Printing direction
Fast mode print duty
Print width
Interface
Bi-directional / Uni-directional (automatically switched according to print data and print mod
50% duty
203.2 mm (216 mm in borderless printing)
Supported ink cartridge
ASF stacking capacity
Paper weight
Consumable
Max. 10 mm (Approx. 100 pages of 75 g/m2)
64 to 105 g/m2
10 mm or less
10 mm (Approx. 80 sheets) or less
A4, LTR, 5x7: 10 sheets or less
4x6:
20 sheets or less
Plain paper
High Resolution Paper
Glossy Photo Paper
Photo Paper Pro,
Photo Paper Plus Glossy,
Matte Photo Paper
Photo Paper Plus Double Sided
Photo Paper Plus Semi-gloss
Transparency
Envelope
T-shirt Transfer
Photo Stickers
Borderless printing
Detection function
Cover open
Presence of ink cartridge
Wrong installation of ink cartridge
Presence of memory card
Supported camera direct printing device
Carriage position
Presence of paper
Head-to-paper distance
Waste ink absorber full
Internal temperature
Remaining ink amount
Print head alignment
Approx. 60 sec. (PP-101, 4 x 6, borderless printing, default print quality settings)
For reference:
Draft
Standard
Black (J/E)
11 ppm
3 ppm
Color (J/E)
9 ppm
2.6 ppm
- USB 2.0 Hi-Speed
- Direct print port (PictBridge, Bubble Jet Direct)
- Bluetooth 1.2 (optional, JPEG files only)
A4, LTR, 5x7:
4x6, 4x8:
10 sheets or less
20 sheets or less
1 sheet
A4, LTR:
10 sheets or less
4x6:
20 sheets or less
30 sheets or less
10 sheets or less
1 sheet
1 sheet
Up to A4, LTR
Available
Available
Available
Available
Available
Available
Available
Available
Available
Available
Available (Detected by dot counting)
Available (16 types) (Automatic alignment at default, possible to do manual alignment from
computer)
Acoustic noise level
Fine (Photo Paper Pro / Fine mode)
HQ
HS
Approx. 43 dB (Sound pressure level ISO9296)
Approx. 44 dB
Approx. 53 dB
Environmental requirements
During operation
Non-operation
Temperature:
Humidity:
Temperature:
Humidity:
5C to 35C (41F to 95F)
10% to 90%RH (no condensation)
0C to 40C (32F to 104F)
5% to 95%RH (no condensation)
(2-1, Printer Main Unit Specifications cont’d)
(3/25)
Power supply
Input voltage / Frequency
During printing
Power consumption:
Stand-by status
External dimensions
Weight
Related standards
Electromagnetic radiance,
Electrical safety
AC 100 to 240 V, 50/60Hz
Approx. 11 W
Approx. 1 W
- With the paper support extended:
Approx. 435 (W) x 280 (D) x 259 (H) mm
- With the paper support retracted:
Approx. 435 (W) x 253 (D) x 165 (H) mm
Approx. 3.7 kg (excluding the ink cartridges)
FCC, IC, CE Mark, Taiwan EMC, C-Tick, CCC (EMC), Korea MIC, Gost-R, DENAN, UL,
C-UL, CB Report, GS, FT, SASO, SPRING, Korea EK, IRAM (Argentine)
Note: Not Blue Angel compliant.
(4/25)
2-2. Direct Printing Specifications
Memory card drive
Supported memory card
Storage function
Supported OS
Settings
Function
Card Direct Printing
Operation panel
File format
Print quality
Image correction function
Image adjustment function
Image processing function
Image retrieval function
DPOF version
Print layout
Resolution
Throughput
Throughput
Compact Flash TYPE I/II, Microdrive, SmartMedia Card, Memory Stick,
MagicGate Memory Stick, SD Card, MultiMedia Card, xD-Picture Card*,
miniSD memory card*, Memory Stick Duo*, MagicGate Memory Stick Duo*
*: An adapter is necessary.
Windows ME / 98 / 2000 / XP, Mac OS X 10.2.1 or later
Changeable via the operation panel
Read / Write
2-line LCD, 11 buttons, 2 LEDs
JPEG (DCF, CIFF, Exif 2.21 or prior, JFIF), DPOF compliant
High, Fast
Photo Optimizer PRO, VIVID, noise reduction, face brightener
Brightness, contrast, hue
Sepia, illustrated touch
Available (date)
Ver. 1.00 compliant
- Single-photo/multi-photo/all-photo printing:
1 photo per page (borderless/with borders, only with borders for plain
paper)
- DPOF printing:
1 photo per page (borderless/with borders)
6, 15, 24, 35, 80 photos per page
- Index printing:
6, 15, 24, 35, 80 photos per page
- Layout printing
2, 4, 8 photos per page (borderless/with borders)
- Sticker printing:
16 stickers
1,200 x 1,200 dpi (max.)
Approx. 1 minutes 30 seconds, with the following conditions and settings:
- A photo from a 4 mega-pixel digital camera
- Process from pressing the printing start button to ejecting paper
Approx. 1 minutes 30 seconds, with the following conditions and settings:
- A photo from a 4 mega-pixel digital camera
- Process from pressing the printing start button to ejecting paper
Camera Direct Printing
Supported print paper
Print layout
Resolution
Throughput
Supporte
See 2-3, Print Media Specifications.
- 1 photo per page (borderless/with borders)
- Index printing
1,200 x 1,200 dpi (max.)
Approx. 69 seconds, with the following conditions and settings:
- A photo from a 5 mega-pixel digital camera
- PP-101 4” x 6”
- ExifPrint/Standard
- Process from pressing the printing start button to ejecting paper
(5/25)
Throughput
Approx. 69 seconds, with the following conditions and settings:
- A photo from a 5 mega-pixel digital camera
- PP-101 4” x 6”
- ExifPrint/Standard
- Process from pressing the printing start button to ejecting paper
Print Beam printing (Direct Printing from a camera-equipped mobile phone via wireless communication)
Printable data
Supported print paper
Supported layout
Image (JPEG only, text printing not possible)
See 2-3, Print Media Specifications.
1, 2, 4, 8 images per page (borderless)
1, 2, 4, 5, 6, 7, 8, 9, 16 images per page (with borders)
(2-2, Direct Printing Specifications cont’d)
Printing via Bluetooth communication (optional)
Standard
Bluetooth version 1.2
Output
Bluetooth Power Class 2
Communication range
Good for approx. 10 m in radius (depending on interference between the
communication devices, or radio wave conditions)
Frequency band
2.4 GHz
Communication speed
Approx. 720 kbps
Supported profile
BIP, OPP, SPP, HCRP
Supported OS for HCRP
- Windows XP Service Pack 2 or later
- Windows XP Service Pack 1 or later: Microsoft "Support for Bluetooth
Wireless Devices" or Toshiba Bluetooth Stack for Windows Ver. 3.00.10 or
later has to be installed
- Mac OS X 10.3.3 or later
BU-20 specifications
External dimensions
18.5 (W) x 47.5 (D) x 8.7 (H) mm with a cap
Weight
Approx. 7 g
Power supply voltage
4.4 to 5.25 V
Power consumption
500 mW (max.)
Operating temperature 5C to 35C (41F to 95F)
Operating humidity
10%RH to 90%RH (no condensation)
2-3. Product Life
Specified print volume or the years of use, whichever comes first.
- 3 years of use
- Print volume: 4,000 pages
- Black:
800 pages (A4, standard mode, 1,500 character pattern)
- Color:
600 pages (A4, 7.5% duty per color pattern)
600 pages (A4, photo, borderless printing)
1,800 pages (4 x 6, photo, borderless printing)
200 pages (Postcard, photo, borderless printing)
Note: The above print volume breakdown is estimated using average user consumption patterns of
printing 4,000 pages.
2-4. Ink Cartridge Specifications
Ink cartridge
Type
Ink-tank-integrated print head
(6/25)
Supporte
Print head
Color:
192 nozzles in 3 vertical lines
Photo:
192 nozzles in 2 vertical lines
Ink droplet: Col 5 pl / 2 pl, Photo 5 pl / 2 pl,
Ink color
Col: Y/M/C (super dye-based), Photo: PBK/PM/PC (super dye-based)
Weight
CL-51(Col) approx. 56 g, CL-52(Photo) approx. 56 g
CL-41(Col) approx. 51 g
Supply method
As a consumable
<Supported ink cartridges by models>
Model
IP6210
D
Ink cartridge
High capacity
CL-51 (Color)
CL-52 (Photo)
Standard package
Standard package
Standard
CL-41 (Color)
Usable as an
option
<Ink cartridge (ink tank with the nozzles) yield>
Units: pages
CL-52
1,500 character pattern
plain paper / standard mode
ISO JIS-SCID No. 5
plain paper / standard mode
Digital camera 24 images
PP-101 4x6
CL-51
450
710
330
110
180
(7/25)
3. ERROR DISPLAY
Errors are displayed by the LEDs, and ink low warnings are displayed by the Status Monitor.
3-1. Operator Call Error (Alarm LED Blinking in Orange)
There is no paper.
Alarm
LED
blinking
(Service
mode)
2 times
The paper is jammed.
3 times
LED display
Ink has run out.
Replace the ink
cartridge and close the
cover.
U041
5 times
The following ink
cartridge cannot be
recognized.
U051 / U059
Error
(Error code)
No paper
(ASF)[1000]
Paper jam[1300]
No ink[1600]
Corrective action
Set paper in ASF, and press
the OK button.
Remove the jammed paper,
and press the OK button.
Replace the ink cartridge(s),
or press the OK button.
The ink cartridges
are not
installed[1401],
or a non-supported
ink cartridge is
installed[1485].
Ink cartridge’s
position is wrong.
[1487 / 1486]
Check if supported ink tank(s)
is installed, and re-install
them properly, and then close
the front cover.
Re-install the ink cartridge(s)
properly and close the front
cover.
Or, turn off/on the printer
with the ink cartridges
installed.
Re-install the ink cartridge(s)
properly and close the front
cover.
Some ink cartridges
are not installed in
place.
U075 / U076
The following ink
cartridge cannot be
recognized.
U052
7 times
15 times
Ink cartridge is not
installed.[1682]
The following ink
cartridge cannot be
recognized.
U053
The waste ink
absorber is almost full.
4 times
Ink cartridge is not
installed properly.
-
Waste ink absorber
full[1700],
or platen waste ink
absorber full[1710].
Incompatible device
detected.
-
The following ink may
have run out.
U161
An ink cartridge that
was once empty is
installed.
U162
-
The connected
digital camera /
video camera is not
supported for
Camera Direct
Printing.
Ink remaining is
unknown.
[1685/1686]
Remarks
When selecting to
press the OK
button, ink may run
out during printing.
Install the ink cartridge(s) in
the correct position.
Pressing the OK button will
clean the error, and enable to
print.
<Replace Ink absorber kit
(QY5-0148-000)>
<Replace Platen waste ink
absorber QC1-6014-000)>
Disconnect the cable from a
the digital camera/video
camera, and press the Reset
button, and then re-connect
the cable.
Waste ink absorber
full warning
(service call error)
may appear.
Install an new ink cartridge, or
press the OK button.
* When an cartridge that was
once used (excluding the
cartridge used just before) is
installed, this error occurs.
(See 8-2. Major Functions (4)
Remaining ink level detection
function.)
When the error is
resolved by
pressing the OK
button, the function
for detecting the
remaining ink level
will be released.
(8/25)
3-2. Service Call Error (Cyclic Blinking in Orange (Alarm LED) and Green (Power LED))
Cycles of blinking
in orange and
Error
Corrective Action
green
2 times
Carriage error [5100]
Replace the printer as it has failed.
3 times
Paper feed error [6000]
Replace the printer as it has failed.
4 times
Purge unit error [5C00]
Replace the printer as it has failed.
5 times
ASF(cam) sensor error [5700]
Replace the printer as it has failed.
6 times
Internal temperature rise error [5400]
Replace the printer as it has failed.
7 times
Waste ink absorber full or platen waste ink
Replace the printer as it has failed.
absorber full [5B00]
8 times
Ink cartridge temperature rise error [5200]
Replace the printer as it has failed.
9 times
EEPROM error [6800]
Replace the printer as it has failed.
13 times
Paper feed position error [6B00]
Replace the printer as it has failed.
15 times
USB Host VBUD overcurrent error [9000]
Replace the printer as it has failed.
Abnormal motor driver error [6D00]
17 times
Replace the printer as it has failed.
20 times
Other hardware error [6500]
Replace the printer as it has failed.
Continuous
ROM error
Replace the printer as it has failed.
alternate blinking
Alarm LED
ROM error
Replace the printer as it has failed.
(orange) lit
3-3. Ink Low Warning (Ink low warnings are displayed by the Status Monitor only when the remaining ink
level detection is enabled, and no Status Monitor display when disabled.)
Note: The Status Monitor display in the table below is for Windows.
Warning
Display by Status Monitor
Ink low warning 1 (approx. 70% of ink remaining)
Ink low warning 2 (approx. 40% of ink remaining)
Ink low warning 3 (low remaining ink)
Ink low warning 4 (no ink remaining)
(9/25)
4. REPAIR
4.1 Notes on Service Part Replacement (and Disassembling/Reassembling) in Asia
Service part
Logic board ass’y
(QM2-2841)
Notes on replacement
Adjustment/settings
- Detach the logic board
ass’y about one
minute after removing
the power cord to
prevent the logic board
ass’y from being
damaged. (to
discharge the
accumulated electricity
in the capacitor)
- If a waste ink amount
is more than 7%,
replacement of the ink
absorber is necessary.
After replacement:
1. Initialize the
EEPROM.
2. Reset the waste ink
counter.
3. Set the destination in
the EEPROM.
See 4.2 SERVICE
MODE.
4. Perform the print
head alignment in
the user mode.
Operation panel unit
(QM2-3327)
After replacement:
1. Check the buttons /
the LCD
See 4.2 SERVICE
MODE.
After replacement:
1. Reset the waste ink
counter.
See 4.2 SERVICE
MODE.
Absorber kit
(QY5-0418)
Platen ink absorber
(QC1-6014)
4.2
Operation check
- EEPROM print
- Service test print
- Printing via an
USB connection
- Camera Direct
print
- Service test print
SERVICE MODE
Item
Service test print
- Model name
- Rom version
- USB serial number
- Waste ink amount
Timing
At printer operation
checking or parts
replacement
Objective
Operation checking
EEPROM reset
At Logic board replacement
Waste ink counter reset
At waste ink absorber
replacement
Reset except for the
followings.
- USB serial number
- Destination setting
- Waste ink counter
Waste ink counter reset
Destination setting
At Logic board replacement
Destination setting
Button / LCD checking
At Operation panel
operation checking
(such as Operation panel
unit replacement)
Button / LCD operation
checking
(10/25)
Remarks
See Service mode
operation procedures.
Load A4, LTR, or more
large sized paper.
Print sample: See
APPENDIX 1: SHIPMENT
INSPECTION PATTERN 1.
See Service mode
operation procedures.
See the waste ink counter
reset procedures.
(For Asia only)
See Service mode
operation procedures &
Destination setting
procedures.
(For Asia only)
See Button / LCD checking
operation procedures.
(For Asia only)
<Service mode operation procedures>
1) With the printer powered off but connected to a power source, press the Power button while pressing and holding
the Stop/ Reset button.
2) When the Power LED is lit, press the Stop/Reset button two times while pressing and holding the Power button.
3) When releasing the Power button and the Stop / Reset button (regardless of order), the printer will move into a
service mode. (Waiting for menu selection)
4) When the LED lights in green, press the Stop/Reset button the specified number of time(s) according to the
function listed in the table below.(Each time the Stop/Reset button is pressed, the LED lights alternately in
orange and green, starting with orange.)
The number of the Reset
button pressing
0 time
1 time
LED
Function
Green
Orange
Power off
Service pattern print
2 times
Green
EEPROM print
3 times
4 times
Orange
Green
EEPROM reset
Waste ink counter reset
5 times
Orange
Destination setting
6 times
11 times
12 or more times
Green
Orange
Print head deep cleaning
Button / LCD checking
Returns to a menu selection
(11/25)
Remarks
See APPENDIX 1:
SHIPMENT INSPECTION
PATTERN 1: PRINT
SAMPLE
See APPENDIX 2:
EEPROM INFORMATION
PRINT
See waste ink counter reset
procedures below.
See Destination setting
procedures below.
<Destination setting procedures>
At Logic board replacement, make settings for each destination.
The number of the Reset
button pressing
0 time
1 time
2 times
3 times
4 times
5 times
6 times
7 times
8 times
9 or more times
LED
Destination
Green
Orange
Green
Orange
Green
Orange
Green
Orange
Green
No change
Japan
Korea
US
Europe
Australia
Asia
China
Taiwan
Returns to a menu selection
Paper for defaulte setting
A4
A4
Letter
A4
A4
A4
A4
A4
A4
<Waste ink counter reset procedures>
At the waste ink absorber replacement, reset the waste ink counter for the replaced waste ink absorber.
Setting operation for the waste ink counter (The counter setting value is selected by pressing the Reset button.)
The number of the Reset button
pressing
0 time
1 time
2 times
LED
Green
Orange
Green
Reset the main waste ink counter to 0%.
Reset the platen waste ink counter to 0%.
Reset the Main & platen waste ink counter to 0%. (Reset
collectively.)
<Button / LCD checking operation procedures>
At Operation panel unit replacement, check the button / LCD.
1. When the Stop Reset button is pressed, FEMS<>BP will be displayed on the monitor.
2. Each button (excluding the Power / OK / Stop/Reset button) will be off by pressing each button.
3. When all buttons excluding the Power / OK / Stop/Reset button are pressed, PASS will be displayed.
4. When the Power button is pressed, the printer returns to a service mode menu selection.
(12/25)
5. EXTERNAL VIEW / PARTS LIST (for Asia)
5-1. External Parts, Power Supply Unit, Logic Board Ass’y
5-2. Print Unit
(13/25)
Parts List
Key
Part Number
Rank
Q’ty
Description
1
QM2-3324-000
I
1
PAPER SUPPORT ASS’Y
QC1-7539-000
J
1
TOP COVER
US/CA/ASA HVT/AU/GP
QC1-7540-000
J
1
TOP COVER
EUM/EMB/GB
QM2-3327-000
J
1
OPERATION PANEL UNIT
2
3
Remark
4
QL2-1280-000
J
1
CARD SLOT COVER ASS’Y
5
QC1-7531-000
J
1
HEAD ACCESS COVER
6
QC1-5005-000
J
1
EMBLEM(E)
7
QL2-1282-000
J
1
FRONT COVER ASS’Y
8
QM2-3339-000
J
1
MAIN CASE ASS’Y
9
QC1-7509-000
J
1
I/F COVER
10
QC1-7508-000
J
1
SIDE L COVER
11
QC1-7512-000
J
1
DCD COVER
12
QM2-3325-000
I
1
EJECT TRAY UNIT
13
QM2-3304-000
I
1
CARD BOARD ASS’Y
14
QM2-2841-000
I
1
LOGIC BOARD ASS’Y
15
QK1-1860-000
I
1
AC ADAPTER: 100/240V 50/60HZ
16
QC1-6016-000
I
1
TIMING SLIT STRIP FILM SPRING
17
QC1-6015-000
I
1
TIMING SLIT STRIP FILM
18
QC1-6014-000
I
1
PLATEN INK ABSORBER
19
QM2-3330-000
J
1
CAP BLADE UNIT
20
QC1-6021-000
I
1
CAP SLIDE SPRING
21
QY5-0148-000
I
1
ABSORBER KIT
S1
QC1-6108-000
G
SCREW, B-TIGHT M3X44
S2
XB1-4170-705
G
SCREW, M1.7x7
S3
XA9-1493-000
G
SCREW, TP M3x8
FORMAIN
CHASSIS~SEPARATION BASE
FOR CAP~BASE P
FOR MAIN CHASSIS, LF SIDE
PLATE
S4
XB1-2300-605
G
SCREW, MACHINE BINDING HEAD
M3X6
S5
XB4-7301-605
G
S6
XB6-7300-605
G
FOR PE SENSOR~MAIN
CHASSIS
SCREW, B-TIGHT, M3X12
SCREW, MACHINE, WASHER HEAD
M3x6
FOR DCC HOLDER P~BASE P
FOR PWB
<Power supply cord>
QK1-0278-000
S
1
CORD, POWER
100V-120V
QK1-0279-000
S
1
CORD, POWER
220V-240V (EUR)
QK1-1061-000
S
1
CORD, POWER
220V-240V (AU)
WT3-5156-000
S
1
CORD, POWER
220V-240V (GB, HK)
(14/25)
6. TROUBLESHOOTING FLOWCHART
6-1. Printer Main Unit Troubleshooting Flowchart (how to confirm printer operation at refurbishment)
Power ON
Service Call
Error?
Yes
No
Open access cover,
and install print head
Service Call
Error?
Yes
No
Connect to computer
Shipment inspection
pattern printing
Correct?
Yes
< Shipment inspection pattern check items>
(See APPENDIX 1, SHIPMENT INSPECTION PATTERN 1.)
See 4. SERVICE MODE for
printing method.
1. Non-ejection of ink:
2. Top of form:
3. Vertical lines:
4. Gray area:
No
Replace print head and print
shipment inspection pattern
Correct?
Yes
Off the paper
Not connected
White lines / uneven density
NG
NG
NG
NG
No
Yes
Main waste ink counter
less than 7%?
Yes
Normal
No
Visually check the platen waste ink
absorber, and replace it if it is
soiled.
Defective
<Note for normal printer refurbishment>
At end of refurbishment, set the printer to the default shipment conditions (with the paper lifting plate in the raised
position, and the carriage locked in the home position), following the steps below.
1. Install the ink cartridges, and while pressing and holding the Power button, connect the AC plug. After the
Power LED lights in green, with the Power button still pressed, press the Resume/Cancel button 2 times,
and release both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed,
the Alarm and Power LEDs light alternately, Alarm in orange and Power in green, starting with Alarm LED.)
2. Print the shipment inspection pattern, and reset the EEPROM, following the procedures in 4. SERVICE
MODE.
3. Press the Power button to turn off the printer. (The paper lifting plate is raised, and the carriage moves to
the print head replacement position.) Remove the ink cartridges. (DO NOT print after this point.)
(15/25)
6-2. Ink Cartridge Troubleshooting Flowchart (ink cartridge operation confirmation)
Connect to computer
Nozzle check pattern printing
Yes
Correct?
No
Ink cartridge cleaning
Nozzle check pattern printing
Yes
Correct?
No
Ink cartridge deep cleaning
Nozzle check pattern printing
Correct?
Yes
No
Ink cartridge deep cleaning
Nozzle check pattern printing
Correct?
Yes
No
Replace ink cartridges
Nozzle check pattern printing
Correct?
Yes
No
Normal
Defective
(16/25)
7. SPECIAL NOTES ON SERVICING
7-1. Notes on the Waste Ink Absorber (for absorbing waste ink when doing borderless printing)
Replacement.
After the waste ink absorber shown below was replaced, check if head-to-paper distance between the chassis
and platen is correct.
Because the chassis and platen (or other parts) have to be removed to replace the ink absorber,
head-to-paper distance may be misaligned.
Check the print result with the following procedures to confirm that there is no problem.
<Check procedure>
1) Print images on Photo Paper Pro to confirm that the print result has no problem and that the print head
does not contact paper.
When doing printing, set the paper thickness lever to the left (normal position).
When print quality deterioration and print head contact are found, adjust head-to-paper distance with the
following procedures.
1) Make marks under red screws located at both sides of the chassis.
2) Loosen red screws to adjust head-to-paper distance.
When the print head contacts paper: Move the chassis rail towards the marks.
When print quality deteriorates:
Move the chassis rail towards the marks.
(17/25)
8. PRODUCT TECHNICAL INFORMATION
8-1. FAQ (Problems specific to the iP6210, and their corrective actions)
No.
1
*
A
Function
Phenomenon
Possible Call / Claim
Corrective action
Installation Carriage error (Alarm and Power - The LEDs blink alternately in orange Remove the packing material fixing the
and green, 2 times (carriage error). carriage.
LEDs blink alternately 2 times).
2
A
Ink cartridge installation error
3
B
Memory card access / removal
error
4
B
5
C
Multi-feeding
6
B
Envelope not feeding
7
C
Paper jam
8
B
Paper jam and paper feeding
failure in printing on Credit card
sized paper
Paper
feeding
No paper feeding
Cause
The user may not have removed the
packing material at unpacking and
installation.
Note: Even if the packing material
remains, no parts are damaged.
Open the access cover, and install the ink The user did not install the ink cartridges
- LED display in the LCD (As this
completely at unpacking, installation, or
occurs at printer installation, the user cartridge(s) properly.
ink cartridge replacement.
cannot recognize the error.)
When using Mini card, it was installed in
- Cannot print
If the memory card can be removed,
the card slot without the dedicated
- Memory card cannot be recognized. re-install it after attaching the dedicated
adapter.
adapter. If the memory card cannot be
removed, do servicing.
1. Perform roller cleaning from the printer The paper feed roller slips on the paper at
- Paper out error
paper feeding.
driver.
- Paper cannot be fed
2. Clean the paper feed roller with
- Cannot print
pre-moistened wipe or moistened
cloth.
In the high temperature and high humidity
1. Fan the paper and set them in the
- Multiple sheets of paper are fed
environment, the frictional force between
ASF.
simultaneously.
2. In case of PR-101, set the paper sheet the front and back sides of paper
-Blank paper is ejected.
becomes high, and sheets stick to each
by sheet in the ASF.
other, contributing to multi-feeding.
1. Perform roller cleaning from the printer The paper feed roller slips on the paper at
- Paper out error
paper feeding.
driver.
- Paper cannot be fed
Note: Depending on the paper lots.
2. Clean the paper feed roller with
- Cannot print
pre-moistened wipe or moistened
cloth.
3. Reduce the number of envelopes
loaded in the ASF.
4. Flatten the envelope (with a pen).
1. Remove the jammed paper from the
As the LF roller slips on the paper, the
- Paper jam error
paper pick-up side.
paper is not fed, causing the jam error at
- Paper cannot be fed
paper ejecting.
- Cannot print
1. Open the front cover and remove the If paper is loaded in the landscape
- Paper jam error
orientation, paper cannot be fed because
jammed paper.
- Feeding failure
the paper does not reach the LF roller at
2. Load the same type of paper as
- Cannot print
paper feeding.
jammed paper in the portrait
orientation and press the Reset
button.
(18/25)
(8-1. FAQ (Problems specific to the iP6210 and corrective actions) cont’d)
No.
9
*
B
10
Function
Image
quality
Phenomenon
Smearing on printed side.
Possible Call / Claim
- Smear on the printed side of paper
- Cannot print properly
- Paper edge crease
Corrective action
1. Correct the paper curl.
2. Set the paper thickness lever to the
right.
3. Recommend the user to conduct
printing in the print quality assurance
area.
1. Perform bottom plate cleaning from
the printer driver.
2. Clean the ribs on the platen with
cotton swabs/buds.
B
Smearing on the backside, or
address side of postcards
11
C
Horizontal lines or uneven print
density at the trailing edge of
paper
<Photo Paper Plus Double Sided>
- Smears on the already printed side
when printing the other side
<When printing the address side of
postcards>
- Smears on the address side
<When printing the message side of
postcards>
- Smears on the backside
1. Recommend printing in the print
- Cannot print to the bottom edge of
quality assurance area.
paper
- Lines or uneven print density appear 2. Change the print quality from Standard
to High mode.
in the trailing edge of paper
3. Try other paper (PP-101)
- Cannot print properly
12
C
- Lines or uneven print density (on
When printing using one ink
cartridge only, horizontal lines or skin tones and background)
uneven print density occurs due - Cannot print properly
to LF roller feeding at small pitch
When borderless printing is conducted
continuously, ink mist attaches to the ribs
on the platen, and is transferred to the
backside of the following paper.
When the paper end comes off the pinch
roller, printing is performed without the
paper being held, preventing the ink
drops from being ejected in the correct
positions, resulting in unevenness.
Note: The problem is less noticeable
than that of the iP1500.
As the print media slightly slips while
1. Perform print head alignment.
2. Change the print quality from Standard being fed by the LF roller, printed areas
overlap, causing the problem.
to High mode.
*Occurrence level:
A: The phenomenon is likely to occur frequently. (Caution required).
B: The phenomenon may occur under certain conditions, but likeliness is assumed very low in practical usage.
C: The phenomenon is unlikely to be recognized by the user, and no practical issues are assumed.
(19/25)
Cause
The edge of paper rises due when paper
is curled, causing the ink cartridge to rub
against the printed surface of paper,
resulting in smearing.
8-2. Major Functions
(1) New Direct Print function
- Red eye correction: The red eyes area is selected from an image, and the red eyes are detected
automatically. Correction is made at the detected area.
- Memory card writing function: From the Menu, Setting of Read only (writing is not possible) and
Read_Write (writing is possible.) is possible.
<Possible problems with this function>
1) Print results is red-tinged. -> Change the correction value. (Shift to Y side.)
1) Direct Print is not possible. -> Release Write setting.
(2) Bluetooth printing support (option)
This printer has the Bluetooth printing function.
Install the optional Blurtooth unit (BU-20) in the printer.
<Possible problems with this function>
Printing is not possible. -> Shorten the communication distance or get rid of obstacles.
(3) Quiet mode
The printer has a quiet mode function.
Compared with the normal mode,
Acoustic noise level:
HS normal approx. 52.7 dB, Quiet approx. 47.5 dB
Audible overtone level: Sound quality changes, and sound becomes quieter.
Print speed:
Slows.
<Possible problems with this function>
- The operation sound does not become quieter.
-> The audible sound becomes only slightly quieter.
- Printing is slow.
-> Disable the Quiet mode.
(4) Remaining ink level detection function
The printer has a function to detect the remaining ink level.
Detection method: Dot counting (Counted for each Photo/CL ink cartridge)
Photo / CL cartridge: The remaining ink level is detected by total counted
dot values of Photo /CL three colors.
Display method: Displayed on the Status Monitor (at 4 levels listed below for each Photo/CL ink
cartridge)
Level 1: Approx. 70% of ink remaining
Level 2: Approx. 40% of ink remaining
Level 3: Indication of “!” mark (Remaining ink level is low)
Level 4: Indication of “X” mark (No ink remaining)
Note: Remaining ink detection function displays the status only, and does not
cause errors.
Accuracy:
The margin of error of detection accuracy is +/-10% in normal printing.
The margin of error is likely to be large in the following specific print patterns:
When printing continuously using any one of the Photo /CL three colors of ink
-> As the remaining ink level is calculated by the counted dot value of the
least remaining ink of the Photo /CL three colors, if any of the C/M/Y inks is
heavily consumed, the margin of error for remaining ink increases.
(20/25)
<Possible problems with this function>
- When a once-used ink cartridge is installed, the actual remaining ink level is not detected, and an
error indicating the remaining ink amount is unknown occurs.
Pressing the OK button will clear the error, and printing can be done. However, the function to
detect the remaining ink amount is disabled (ink status is not displayed).
e.g.: An ink cartridge was once used in another printer.
A current ink cartridge is removed from the printer. -> A new ink cartridge is installed. ->
The removed ink cartridge is installed again after removing the new ink cartridge.
- Due to the specific print pattern, the actual remaining ink level does not match the indicated
remaining ink level.
This is because a detection error can be large in specific print patterns (such as continuous
printing using any one of the Photo /CL three colors of ink or continuous solid printing, etc.).
(5) Deep cleaning
The printer has a deep cleaning (refreshing) function.
Deep cleaning (refreshing):
This is a deep cleaning function in order to resolve print failure due to ink clogging
the nozzles.
<Possible problems with this function>
- Excessive ink consumption when conducting deep cleaning repeatedly. (The amount of ink used is
approx. 4 times the normal manual cleaning amount.)
<Reference> Cleaning types, amount of ink used, and time required
Cleaning type
Amount of ink used
Manual cleaning
Dot count cleaning
BK: Approx. 0.10 g
Timer cleaning (24 hours to 2 months)
CL: Approx. 0.10 g
Ink cartridge replacement (8 months or less)
Cleaning on arrival at user
BK: Approx. 0.15 g
Timer cleaning (2 to 3 months)
CL: Approx. 0.15 g
Cleaning when the print head is not capped at printer power on
Ink cartridge replacement (8 months or more)
BK: Approx. 0.20 g
CL: Approx. 0.20 g
Timer cleaning (3 months or more)
BK: Approx. 0.30 g
CL: Approx. 0.30 g
Deep cleaning
BK: Approx. 0.45 g
CL: Approx. 0.45 g
Time required
Approx. 40 sec.
Approx. 40 sec.
Approx. 45 sec.
Approx. 55 sec.
Approx. 50 sec.
(6) Print head alignment
The printer has a print head alignment function (print head position adjustment function).
Print head alignment: This is a function to correct displacements between the nozzle lines of the
print head, and incorrect print position at bi-directional printing.
The adjustment is conducted using the printed head position adjustment
pattern.
A: Alignment of photo black nozzles in bi-directional printing
B: Alignment of cyan nozzles in bi-directional printing
C: Alignment of magenta nozzles in bi-directional printing
D: Alignment yellow nozzles in bi-directional printing
(21/25)
E:
F:
G:
H:
I:
J:
K:
L:
O:
P:
W:
X:
Alignment of photo black small nozzles in bi-directional printing
Alignment of cyan small nozzles in bi-directional printing
Alignment of magenta small nozzles in bi-directional printing
Alignment of yellow small nozzles in bi-directional printing
Alignment of photo cyan nozzles in bi-directional printing
Alignment of photo magenta nozzles in bi-directional printing
Alignment of photo cyan small nozzles in bi-directional printing
Alignment of photo magenta small nozzles in bi-directional printing
Horizontal alignment between chips
Vertical alignment between chips
Alignment of color nozzles small inclination
Alignment of black nozzles inclination
<Possible problems with this function>
- Print head alignment error
-> Perform print head deep cleaning (refreshing) because non-ejection of ink may occur.
(22/25)
APPENDIX 1:
SHIPMENT INSPECTION PATTERN 1
<EEPROM information contents>
On the service test print (sample below), confirm the EEPROM information as shown below. (The
information is given in the upper portion of the printout.)
Destination (model name)
Rom version
USB serial number
Ink absorber waste ink amount (%)
Reserved for factory use
Pxxxxx xxx
Vx.xx USB(xxxxxx) Dd=xxx.x FA=xx xx xx
<Print check items>
On the service test print(sample below),confirm the following items.
-Check 1,nozzle check patten: Ink shall be ejected from all nozzles.
-Check 2,top of form accuracy: The line shall not extend off the paper.
-Check 3,vertical straight lines: The line shall not be broken.
<Service Test print sample>
Check 2, top of form accuracy
Check 1, nozzle check pattern
Check 3, vertical straight lines
(23/25)
APPENDIX 2: EEPROM INFORMATION PRINT
<How to read EEPROM information print>
Print sample:
iP6210D KOR V1.00 IF(USB2=1) D=008.0 Ds 000.0 ST=2005/06/25-16:41
ER(ER0=1000 ER1=5100) LPT=2006/07/04-10:25
PC(M=000 R=000 T=011 D=000 C=000)
CLT(2005/06/30-11:34)
CT(Photo=002 CL_HC=002 CL_ST=000) IS(PBK=0 C=0 PC=0 PM=0 M=0 Y=0)
P_ON(S=00115) A_REG=0 M_REG=0
UR(A(Bksi)=000 B(CLsi)=000 C(PBkbi)=000 D(SPBkbi)=000
E(Cbi)=000 F(SCbi)=000 G(BkCly)=000 H(Mbi)=000 I(SMbi)=000
J(PCbi)=000 K(SPCbi)=000 L(PMbi)=000 M(SPMbi)=000 N(BkClx)=000)
LG=01 Japanese
WP=0319 CDIN(LG=034 PB=000 OPB=000) BTIN=0 MSD(255)
TPAGE=00145
PAGE(All=00145 PP=00112 HR+MP=00000 PR+SP+SG=00033 GP=00000 PC=00000 EV=00000)
CDPAGE(All=00010) EDGE=00000 L=00031
Head Temp=36.0
Env Temp=28.0 FF(FF FF FF)
OPP=00000 BTPAGE=00000 PrnB=00000 Seal=00000
CardPaper=00000 CardIns(0027) CardPrn(0023)
CDD-PR(L=020 2L=000 PC=000 A4=000) CDD-SP(L=001 2L=000 PC=000 A4=002)
CDD-MP(L=000 2L=000 PC=000 A4=000) DCD-PP(L=000 2L=000 PC=000 A4=000)
DCD-FPP(L=000 2L=000 PC=000 A4=000) DCD=MPP(L=000 2L=000 PC=000 A4=000)
- EEPROM Information <Hex.> -
Printed items:
1:
Model name (same for the all destinations)
2:
ROM version
3:
I/F connection (USB2)
4:
Waste ink amount (main, platen)
5:
Installation date
6:
Operator call / service call error record
7:
Last printing time
8:
Purging count (manual cleaning, (Refreshing) deep cleaning, timer cleaning, cleaning by dot count, cleaning at ink
9:
Last cleaning time
tank / print head )
10: Print head replacement count (Photo, Color high capacity, Color standard)
11:
Ink status (PBK/C/PC/PM/M/Y)
12: Power-on count (S = soft-power-on)
13: Print head alignment by user 13-1: Manual print head alignment by user
14: User print head alignment value (Bksi/CLsi/PBkbi/SPBkbi/Cbi/SCbi/BkCly/Mbi/SMbi/Pcbi/SPCbi/Pmbi/SPMbi/BkClx)
15: Language setting
16: Wiping count
17: Camera Direct Print-supported device connection record
(LG, Canon PictBridge, Other PictBridge)
(24/25)
18: Bluetooth-supported device connection record
19: Longest period of non-printing
20: Number of all pages fed
21: Number of pages fed from ASF (total, plain paper, High Resolution Paper, Matte Photo Paper, Photo Paper Pro,
Photo Paper Plus Glossy & Photo Paper Plus Semi-gloss, Glossy Photo Paper, postcard, envelope)
22: Camera Direct print pages in total
23: Borderless print pages
24: L & 4x6 print pages
25: Print head temperature
26: Inside temperature
27: Line inspection information
28: Other Photo Paper pages fed
29: Bluetooth printing pages fed
30: Print Beam printing pages fed
31: Photo Sticker pages fed
32: Name card- / Credit Card-sized paper pages fed
33: Number of times a memory card is used in total
34: Memory Card Direct print pages in total
35: Memory Card Direct print pages: Photo Paper Pro (4x6, 5x7, card, A4/LTR)
36: Memory Card Direct print pages: Photo Paper Plus Glossy (4x6, 5x7,card, A4/LTR)
37: Memory Card Direct print pages: Matte Photo Paper (4x6, 5x7, card, A4/LTR)
38: Camera Direct print pages: Photo Paper (4x6, 5x7, card, A4/LTR)
39: Camera Direct print pages: Fast Photo Paper (4x6, 5x7, card, A4/LTR)
40: Camera Direct print pages: Matte Paper (4x6, 5x7, card, A4/LTR)
- Printer EEPROM information Dump(Displayed DUMP List in the printer EEPROM in HEX)
(25/25)