Zebra ZQ620 User Guide

ZQ610 &

ZQ620

Mobile Printers

P1098271-001 Rev. A

January 201 8

P1098271-001 Rev. A

November 2017

Contents

Proprietary Statements ...................................................... 6

Document Conventions ..................................................... 8

Introduction to the ZQ610 & ZQ620 Printers .................... 9

Unpacking and Inspection ................................................................10

Reporting Damage ...........................................................................10

ZQ610 & ZQ620 Technology............................................................11

PowerPrecision+ (PP+) Battery ............................................... 11

Printing Technology ..........................................................................12

QR Code ..........................................................................................13

Made for iPhone (MFi) .....................................................................13

Near Field Communication (NFC) ....................................................13

Color LCD Display ...........................................................................14

ZQ6 Overview.................................................................... 15

Getting Ready to Print ...................................................... 17

Battery ..............................................................................................17

Removing the Battery ......................................................................17

Removing the Battery Tape Insulator ...............................................18

Installing the Battery ........................................................................19

Battery Safety ..................................................................................20

Charger Safety .................................................................................20

Smart Charger-2 (SC2) Single Battery Charger .............................21

Charging Status Indicators ...............................................................21

Battery Health Indicator ...................................................................21

2

ZQ610 & ZQ620 User Guide

SC2 Dimensions ..............................................................................22

Model UCLI72-4 Quad Charger ......................................................22

AC Power Adapter ..........................................................................24

Ethernet and Charging Cradles .......................................................25

LED Status Indicator ........................................................................26

Printer Operation with Cradle ...........................................................28

1-Slot Battery Charger ....................................................................29

Charging Status Indicators ...............................................................29

3-Slot Battery Charger ....................................................................30

Loading the Media in the ZQ6 Printers ............................................31

Loading Media Procedure ................................................................31

Loading Media in Peel-off Mode .....................................................33

ZQ6 Healthcare Printers ..................................................................34

Operator Controls ............................................................................36

Standard Control Panel ....................................................................36

Normal Boot-up LED Behavior .........................................................37

Sleep Mode LED Behavior ...............................................................37

Shutdown Behavior ..........................................................................37

Power LED Ring Behavior ...............................................................38

LCD Control Panel ...........................................................................39

Status Bar Icons ...............................................................................40

Home Menu Screen ........................................................................42

Home Screen Icons and Parameters ...............................................44

Alert Messages ................................................................................45

Buttons .............................................................................................46

Power-Up Sequences ......................................................................46

Runtime Sequences without LED Flashes .......................................46

Sleep Mode ......................................................................................47

Adaptive Print Performance .............................................................48

Draft Mode .......................................................................................48

Verify the Printer is Working .............................................................49

Printing a Configuration Label ..........................................................49

Connecting the Printer .....................................................................50

Cable Communication ......................................................................51

RS-232C Communications ..............................................................51

USB Communications ......................................................................51

3


Providing Strain Relief for Communications Cable ..........................52

Zebra Setup Utilities .........................................................................53

Zebra Android Printer Setup Utility (for Link-OS Printers) ................53

Wireless Communications with Bluetooth ........................................54

Bluetooth Networking Overview .......................................................54

Bluetooth Security Modes ................................................................55

Bluetooth Minimum Security Modes ................................................56

WLAN Overview ...............................................................................57

Setting Up the Software ...................................................................58

Designing Labels .............................................................................58

Using Pre-Printed Receipt Media .....................................................60

Black Mark Dimensions (Receipt Media) .........................................60

Label Areas ......................................................................................60

Label Design Examples ...................................................................61

Keep-Out Areas ...............................................................................62

Near Field Communication (NFC) ....................................................63

NFC Use Cases ...............................................................................64

Wearing the Printer ..........................................................................65

Swivel Belt Clip ................................................................................65

Adjustable Shoulder Strap ...............................................................66

Soft Case .........................................................................................67

Hand Strap .......................................................................................68

Preventive Maintenance ..................................................................69

Extending Battery Life ......................................................................69

General Cleaning Instructions ..........................................................69

LCD Control Panel Indicators ..........................................................72

Troubleshooting Topics ....................................................................73

Troubleshooting Tests ......................................................................75

Printing a Configuration Label ..........................................................75

Communications Diagnostics ...........................................................75

Specifications

................................................................... 80

Printing Specifications ......................................................................80

Memory and Communications Specifications ..................................80

Label Specifications .........................................................................81

CPCL Font and Bar Code Specifications and Commands ...............82

ZPL Font and Bar Code Specifications and Commands ..................83

4


Communication Ports .......................................................................84

Physical, Environmental and Electrical Specifications .....................85

ZQ620 Dimensions ..........................................................................86

ZQ620 Mounting Hole Dimensions ..................................................87

ZQ610 Dimensions ..........................................................................88

ZQ610 Mounting Hole Dimensions ..................................................89

ZQ6 Accessories ..............................................................................90

Appendix A ........................................................................ 92

Interface Cables (RS-232 Cables) ...................................................92

USB Cables .....................................................................................93

Appendix B ........................................................................ 94

Media Supplies ................................................................................94

Appendix C ........................................................................ 94

Maintenance Supplies ......................................................................94

Appendix D ........................................................................ 95

Appendix E .......................................................................115

Appendix F .......................................................................116

Battery Disposal .............................................................................116

Product Disposal ............................................................................116

Appendix G ......................................................................117

Alert Messages ..............................................................................117

Appendix H ...................................................................... 120

Using Zebra.com ............................................................................120

Appendix I ....................................................................... 122

Product Support .............................................................................122

5


Proprietary Statements

Copyright

© 2017 ZIH Corp and/or its affiliates.

All rights reserved. ZEBRA and the stylized

Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide.

All other trademarks are the property of their respective owners.

COPYRIGHTS AND TRADEMARKS: For complete copyright and trademark information, go to www.zebra.com/copyright

WARRANTY: For complete warranty information, go to www.zebra.com/warranty

END USER LICENSE AGREEMENT: For complete EULA information, go to www.zebra.com/eula

Terms of Use

Proprietary Statement: This manual contains proprietary information of Zebra

Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.

Product Improvements: Continuous improvement of products is a policy of Zebra

Technologies. All specifications and designs are subject to change without notice.

Liability Disclaimer: Zebra Technologies takes steps to ensure that its published

Engineering specifications and manuals are correct; however, errors do occur. Zebra

Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability: In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

6


Monotype ® , Intellifont ® and UFST ® are trademarks of Monotype Imaging, Inc. registered in the United

States Patent and Trademark Office and may be registered in certain jurisdictions. Andy™, CG

Palacio™, CG Century Schoolbook™, CG Triumvirate™, CG Times™, Monotype Kai™, Monotype

Mincho™ and Monotype Sung™ are trademarks of Monotype Imaging, Inc. and may be registered in some jurisdictions. HY Gothic Hangul™ is a trademark of Hanyang Systems, Inc. Angsana™ is a trademark of Unity Progress Company (UPC) Limited. Andale ® , Arial ® , Book Antiqua

® , Sorts ® and Times New Roman

® , Corsiva ® , Gill

Sans ® are trademarks of The Monotype Corporation registered in the

United States Patent and Trademark Office and may be registered in certain jurisdictions.

Century Gothic™, Bookman Old Style™ and Century Schoolbook™ are trademarks of The Monotype

Corporation and may be registered in certain jurisdictions.

HGPGothicB is a trademark of the Ricoh company, Ltd. and may be registered in some jurisdictions.

Univers™ is a trademark of Heidelberger Druckmaschinen AG, which may be registered in certain jurisdictions, exclusively licensed through Linotype Library GmbH, a wholly owned subsidiary of

Heidelberger Druckmaschinen AG.

Futura ® is a trademark of Bauer Types SA registered in the United States Patent and Trademark

Office and may be registered in some jurisdictions.

TrueType ® is a trademark of Apple Computer, Inc. registered in the United States Patent and

Trademark Office and may be registered in certain jurisdictions.

All other product names are the property of their respective owners.

“Made for iPod”, “Made for iPhone”, and “Made for iPad” mean that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and has been certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iPod, iPhone, or iPad may affect wireless performance.

Bluetooth ® is a registered trademark of the Bluetooth SIG.

© 1996–2009, QNX Software Systems GmbH & Co. KG. All rights reserved. Published under license by QNX Software Systems Co.

All other brand names, product names, or trademarks belong to their respective holders.

© 2017 ZIH Corp.

Works with:

Certified by:

IP

43

7


Document Conventions

The following graphic icons are used throughout the documentation set. These icons and their associated meanings are described below.

Caution • Warns you of the potential for electrostatic discharge.

Caution • Warns you of a potential electric shock situation.

Caution • Warns you of a situation where excessive heat could cause a burn

Caution • Advises you that failure to take or avoid a specific action could result in physical harm to you.

Caution • Advises you that failure to take or avoid a specific action could result in physical harm to the hardware.

Important • Advises you of information that is essential to complete a task.

Note • Indicates neutral or positive information that emphasizes or supplements important points of the main text.

8


Introduction to the ZQ610 & ZQ620 Printers

Thank you for choosing our Zebra ® ZQ610 and ZQ620 Mobile

Printers. You will find these rugged printers will become a productive and efficient addition to your workplace thanks to their innovative design and state of the art features. Zebra Technologies is the leader in industrial printers with world-class support for all of your bar code printers, software, and supplies. This user’s guide gives you the information you will need to operate the ZQ610 and

ZQ620 printers. They use some of the latest technologies such as an 802.11ac/Bluetooth 4.1 dual radio, a smart battery with

PowerPreciion+ functionality, Near Field Communication (NFC), a color LCD display and Made for iPhone

®

(MFi). MFi printers provide Apple co-processor (MFi) support which allows an Apple device such as an iPhone or iPad

®

to authenticate and connect over

Bluetooth

®

.

These printers use CPCL, ZPL and EPL programming languages.

To create and print labels using these languages, refer to the

Programming Guide for CPCL (p/n P1073699-001), ZPL (p/n

P1012728-010) and EPL (p/n 14245L-002). See Appendix H for instructions on how to access manuals on zebra.com.

ZQ610 & ZQ620 Software Utilities:

• ZebraNet Bridge Enterprise™: printer configuration, fleet management

• Zebra Setup Utility: single printer configuration, quick setup

• Zebra Mobile Setup Utility: Android-based setup tool

• ZebraDesigner Pro v2: label design

• Zebra Designer Drivers: Windows ® driver

• OPOS Driver: Windows driver

• Multiplatform SDK

• Zebra Downloader

• Printer Profile Manager Enterprise (PPME)

(These utilities can be found on the Zebra website at http://www.zebra.com/us/en/support-downloads.html

.

See Appendix G.)

9


Unpacking and Inspection

• Check all exterior surfaces for damage.

• Open the media cover (refer to “Loading the Media” in the Getting

Ready to Print section) and inspect the media compartment for damage.

In case shipping is required, save the carton and all packing material.

ZEBRA PRODUCT REGISTRATION CARD

Register today to receive beneftis including free updates and product protection!

Registrazione via internet

©2013 ZIH Corp.

/

Zebra Technologies Corporation

475 Half Day Road, Suite 500

Lincolnshire, IL 60069 USA

T: +1 847.634.6700 or +1 800.423.0442

In the Americas contact:


475 Half Day Road, Suite 500


T: +1 847.634.6700 or +1 800.423.0442

In Europe, Africa, the Middle East, and India contact:

Zebra Technologies Europe Limited

Dukes Meadow, Millboard Road

Bourne End

Buckinghamshire SL8 5XF, UK

T: +44 (0)1628 556000

F: +44 (0)1628 556001

AA18153-104 Rev. B

August 2012

120 Robinson Road

#06-01 Parakou Building

Singapore 068913

T: +65 6858 0722

F: +65 6885 0838

AA18153-104

Reporting Damage

If you discover shipping damage:

• Immediately notify and file a damage report with the shipping company. Zebra Technologies Corporation is not responsible for any damage incurred during shipment of the printer and will not cover the repair of this damage under its warranty policy.

• Keep the carton and all packing material for inspection.

• Notify your authorized Zebra re-seller.

10


ZQ610 & ZQ620 Technology

The ZQ610 and ZQ620 printers use several technologies made popular in other Zebra Mobile Printer product lines, as well as newer, state-of-the-art technologies.

PowerPrecision+ (PP+) Battery

The ZQ6 printers use a 2-cell Li-Ion battery pack with integrated intelligence and data storage capability meeting PowerPrecision+

(PP+) functionality. This intelligent battery has the integrated technology required to collect the detailed realtime battery metrics needed to maximize useful battery life and ensure every battery is healthy and able to hold a full charge. In addition, technology inside the batteries tracks and maintains the metrics required to provide real-time visibility into more meaningful battery statistics, such as total cycle usage of the battery, whether the battery is old and should be retired or how long a battery will take to fully charge.

Operating Temperature

-20˚C to +60˚C

(-4˚F to 140˚F)

0˚C to +50˚C

(32˚F to 122˚F) for Healthcare models

Charging Temperature

0˚C to +40˚C

(32˚F to 104˚F)

Storage Temperature

-25˚C to +60˚C

(-13˚F to 140˚F)

The ZQ610 and ZQ620 printers will only function properly with genuine Zebra smart battery packs.

11


The smart battery’s health has three states: GOOD, REPLACE, and POOR. The battery health factor determines whether or not the printer can operate and what is communicated to the user via the display.

# of Charge Cycles

<300

≥300 but <550

≥550 but <600

≥600

Health

GOOD

REPLACE

REPLACE

POOR

Power-up Message

None

“Battery Diminished

Consider Replacing” *

“Warning-Battery Is Past

Useful Life” *

“Replace Battery Shutting

Down” **

* Warning accompanied by one long beep.

** Warning will flash on and off accompanied by beeping at a rate of once per second. After 30 seconds the printer will shut down.

Note • Power down the printer before removing the battery to minimize the risk of corruption.

Printing Technology

The ZQ610 and ZQ620 printers use the Direct Thermal method to print human readable text, graphics and barcodes. It incorporates a sophisticated print engine for optimal printing under all operational conditions. Direct thermal printing uses heat to cause a chemical reaction on specially treated media. This reaction creates a dark mark wherever a heated element on the printhead comes in contact with the media. Since the printing elements are arranged very densely at 203 d.p.i. (dots per inch) horizontal and 200 d.p.i. vertical, highly legible characters and graphic elements may be created a row at a time as the media is advanced past the printhead. This technology has the advantage of simplicity, as there is no requirement for consumable supplies such as ink or toner.

However, since the media is sensitive to heat, it will gradually loose legibility over long periods of time, especially if exposed to environments with relatively high temperatures or in direct sunlight.

12


QR Code

The QR barcode includes human readable text URL, for example www.zebra.com/zq620-info , which links the user to printer information and short videos on topics such as buying supplies, features overview, loading media, printing a configuration report, cleaning instructions, and accessory information.

Figure 1 • QR Code (ZQ620 Shown).

QR Code

Made for iPhone (MFi)

ZQ610 and ZQ620 printers support communication with Apple devices running iOS 10 or later over a standalone Bluetooth 4.1 radio and the BT4.1 radio included with the 802.11ac (dual) radio.

Near Field Communication (NFC)

The ZQ6 printers support a passive NFC tag which complies with the “Android Standard Tag format” since Android devices are the most common found on the market today. The NFC tag is programmed from the factory and supports Bluetooth pairing to enable a tablet, smartphone or terminal to automatically pair with the printer via a Bluetooth connection (within the bounds of the security profile being used).

13


The NFC tag also supports app launching whereby an app developed either by Zebra or a third party will launch on a NFCenabled smartphone, tablet or terminal. Similarly, the NFC tag enables launching to a web support page via a tablet, smartphone or terminal.

Color LCD Display

The ZQ610 and ZQ620 printers feature a color, non-touch LCD display which supports a 288x240 pixel viewable area. The user will be able to view the display in both room light and night time conditions. The display is capable of displaying colored text as well as color images. In order to save power, the display will dim after a configurable timeout.

14


ZQ6 Overview

Figure 2 • Overview of Features (ZQ620 Shown).

13

1

2

14

11

12

4

5

3

7

6

8

3

9

10

1. Platen Roller

2. Black Bar Sensor

3. Media Support Disks

4. Tear Bar

5. Label Presence Sensor

6. Peeler Lever

7. Peeler Bail

8. Latch Release Lever

9. Key Pad

10. Strap Post

11. Color LCD

12. Printhead

13. Media Cover

14. Gap Sensor

15. Power Button (w/ Power

Ring LED)

16. Feed Button

17. Belt Clip

15

18. Battery

19. USB/RS-232 Comm Ports

20. MAC Address Label

21. Docking Contacts

22. DC Input

23. NFC (Print Touch Icon)

15


16

19

17

18

20

21 www.zebra.com/zq620-info

Note • Scanning the QR code with a smartphone will provide printer-specific information at www.zebra.com/zq610-info and www.zebra.com/zq620-info .

Note • Tapping the Zebra Print Touch™ icon with a Near Field

Communication (NFC) enabled smartphone will provide instant access to printer-specific information. For more information about

NFC and Zebra products, go to http://www.zebra.com/nfc . Bluetooth pairing applications via NFC is also possible. Please see Zebra

Multi-platform SDK for more information.

23 22

16


Getting Ready to Print

Battery

Installing/Removing Battery & Battery Tape Insulator

Important • Batteries are shipped in sleep mode to preserve their maximum capacity while in storage prior to initial use. Plug in the AC adapter (see page 24) or insert the battery into the 1-Slot Battery

Charger (see page 29) or 3-Slot Battery Charger (see page 30),

Smart Charger 2 (see page 21) or Quad Charger (see page 22) to wake it up before using for the first time.

Removing the Battery

1. If a belt clip is present on the bottom of the printer, rotate it such that it provides clearance for the battery.

2. Depress the latch on the battery pack (where indicated).

3. Rotate the pack away from the battery well. Lift the battery up and out of the printer.

17


Removing the Battery Tape Insulator

Battery Tape

Insulator

1. Pull up on the tape insulator tab located on the bottom of the battery pack.

2. Peel back the tape insulator and remove it from the top of the battery pack. Discard upon removal.

Caution • Battery can explode, leak or catch fire if improperly charged or exposed to high temperature. Do not disassemble, crush, puncture, short external contacts or dispose in fire or water. Charge on a Zebra approved Lithium-Ion charger only.

18


Installing the Battery

1. Locate the battery compartment on the bottom of the printer (where indicated).

2. Swivel the belt clip (if present) to access the battery compartment.

3. Insert the battery into the printer as shown. (It is not possible to insert the pack in the incorrect orientation.)

4. Rock the battery into the compartment as shown until it locks in place.

19


Battery Safety

Caution • Avoid accidental short circuiting of any battery. Allowing battery terminals to contact conductive material will create a short circuit which could cause burns and other injuries or could start a fire.

Important • Always refer to the Important Safety Information data sheet shipped with each printer and the Technical Bulletin shipped with each battery pack. These documents detail procedures to ensure maximum reliability and safety while using this printer.

Important • Always dispose of used batteries properly. Refer to

Appendix E for more battery recycling information.

Caution • Use of any charger not approved specifically by Zebra for use with its batteries could cause damage to the battery pack or the printer and will void the warranty.

Caution • Do not incinerate, disassemble, short circuit, or expose to temperatures higher than 65 o C (149 o F).

Charger Safety

Do not place any charger in locations where liquids or metallic objects may be dropped into the charging bays.

20


Smart Charger-2 (SC2) Single Battery Charger

(p/n P1031365-063 with US Type-A Line Cord)

The Smart Charger-2 (SC2) is a charging system for use with the

2-cell and 4-cell lithium-ion smart batteries used in the ZQ6 printers.

Charging Status Indicators

The SC2 uses a LED indicator to indicate the charge state in either

Green, Yellow, or Amber as detailed below.

DC Power Input

Present

Present

Present

Present

Present

Indicator

Green

Green

Yellow

Amber

Off

Battery Status

Battery not present

Fully charged

Charging

Fault

Present and Battery

Health = POOR

There will also be a battery charging graphic to indicate that this

LED is the charging status indicator . Charge time for all batteries is 2 hours.

Battery Health Indicator

The SC2 features a tri-color (Yellow/Green/Amber) LED to indicate the health of the battery pack. An evaluation of the battery health begins upon insertion of the battery in the charger and results in the appropriate LED being illuminated as shown below. The LED will remain illuminated as long as input power is applied.

Health Status Battery

None or non-smart

Smart battery present




Indicator

Off

Green

Yellow

Flashing yellow

Amber

GOOD

CAPACITY DIMINISHED

PAST USEFUL LIFE

UNUSABLE-REPLACE

(discard per Instructions in

Appendix E

Note • For detailed information on the SC2, refer to the Smart

Charger 2 User Guide (p/n P1040985-001).

21


Figure 3 • Smart Charger-2 (SC2)

Smart Battery

Charge Status

LED Indicator

Health Status

LED Indicator

Charge Status Icon

SC2 Dimensions

Height

65.1 mm (2.56 in.)

Health Status Icon

Width

101.5 mm (4 in.)

Length

120.9 mm (4.75 in.)

Model UCLI72-4 Quad Charger

(AC18177-5 with US Type-A Line Cord)

The UCLI72-4 Quad Charger is designed to charge up to four (4)

ZQ6 battery packs simultaneously. Batteries must be removed from the printer to be charged in the Quad Charger.

1. Ensure that the charger has been installed properly per the

Quad Charger instruction manual. Ensure that the power indicator on the front panel is on.

2. Plug a battery pack into any one of the four charging bays as shown in Figure 4, noting the orientation of the battery pack.

Slide the battery pack into the charging bay until it stops and then rock the battery pack back until it snaps into place. The amber indicator directly under the battery being charged will turn on if the battery is properly inserted.

22


The indicators under the battery will allow you to monitor the charging process per the table below:

Amber

On

On

Off

Flashing

Off

Green

Flashing

On

Off

Battery Status

Charging

80% charged (O.K. to use)

Completely Charged

Fault-Replace Battery

Important • A fault condition is caused by a problem with the battery. The charger may indicate a fault because the battery is too hot or cold to charge reliably. Try to charge the battery again when it returns to the room’s ambient temperature. If the amber indicator starts flashing on the second attempt, the battery should be discarded. Always dispose of batteries in a proper manner as described in Appendix F.

Figure 4 • Quad Charger

1. Slide Battery Pack into Charger bay.

Power Supply

2. Rock Battery Pack into place.

Amber

Indicator

Green

Indicator

Power Indicator

Charger Bay

23


Battery packs which are only partially discharged will take less time to reach their charged state. Batteries which have reached 80% of their charge capacity may be used, however, it is recommended that you allow the batteries to reach a full charge to maintain maximum battery life.

Note • The UCLI72-4 Quad Charger has a safety feature which stops charging a battery after six hours regardless of its charge state. If not fully charged, it might be indicative of a battery that needs to be replaced.

Important • Use care when installing the UCLI72-4 Quad Charger so that you do not block the ventilating slots on the top and bottom covers. Ensure that the charger is plugged into a power source which will not accidently be turned off if you will be charging batteries overnight.

AC Power Adapter

(p/n P1031365-024 with US Type-A Line Cord) (p/n P1065668-008 with US Type-A Line Cord for Healthcare Only)

Figure 5 • AC Power Adapter Charging

AC Adapter

AC Power Cord

(varies with geographic location)

DC Input

24


• Open the protective cover on the printer to expose the DC input charger jack.

• Connect the appropriate AC power cord for your location to the adapter and then plug the power cord into an AC receptacle.

• Plug the barrel plug from the AC adapter into the charger jack on the printer.

• The printer will power up and begin charging. The printer can be left on or turned off at this point. Charging will continue in either state.

Important • While it’s possible to charge the battery when using the printer, charge times will increase under this condition.

Ethernet and Charging Cradles

The cradle is an expansion base intended for use with the ZQ6 printers. There is a four bay cradle (EC4) or a single bay option

(EC) for use with the ZQ610 and ZQ620, as shown on pages

29 and 30. The EC/EC4 cradles provide charging power to the docked printer as well as providing a standard 10/100 Mb/s

Ethernet port for communication to the printer. Both cradles also supply battery charging power to the docked printer and act as a supplementary power source.

They feature two LED’s to indicate the status of the cradle: Solid green to indicate when power is provided to the input of the cradle; and blinking green to indicate Ethernet activity. The cradles allow the user to dock the printer easily and remove it with the push of a button. The printer will remain operable while docked, i.e. display is viewable, charge LED status is viewable, and printer controls and data entry are available. The printer will still print while docked and the user will be able to replace the media as well.

25


LED Status Indicator

LED Status

Solid Green

Blinking Green

Indication

Power On

Ethernet Activity

Note • Remove the “Docking Cradle Access” label on the bottom of the printers before docking the printer in the cradle.

Note • Clean the docking contacts with a Zebra cleaning pen to remove any residue left behind by the label.

Figure 6 • 4-Bay Ethernet Cradle

Ethernet Status

Indicator

Power Status

Indicator

Height

66.7 mm (2.62 in.)

Docking Bay

Release

Button

Width

579.9 mm (22.83 in.)

Length

150.57 mm (5.93 in.)

Note • The ZQ610 and ZQ620 extended capacity battery is not compatible with the EC and EC4 cradles.

26


Figure 7 • Single Bay Ethernet Cradle

Release Button

Cradle

Single Bay

Cradle

Ethernet Status

Indicator

Height

66.7 mm

(2.62 in.)

Power Status

Indicator

Width

171.28 mm

(6.74 in.)

Length

150.57 mm

(5.93 in.)

27


Printer Operation with Cradle

• ZQ6 printers will charge when placed in their supported cradles.

• Docking the printer in the cradle will automatically turn the printer on to ensure it is available to be managed remotely.

• When the printer detects input power from the cradle, and the presence of a live Ethernet link, it will automatically connect to the

Ethernet network.

• For printers with an 802.11 radio, this interface will be turned off when the Ethernet link is active. It will turn back on if the Ethernet link is no longer active.

• For printers with a Bluetooth radio, this interface will remain active while the printer is in the cradle.

• The serial and USB ports will remain active while the printer is in the cradle.

• The DC input barrel jack connector (see Figure 5) cannot be used while the printer is in the cradle. The DC barrel jack should be plugged directly into the cradle instead.

Note • The printer provides over voltage protection such that no damage occurs when voltages from 0-36V are applied at the DC

Power jack. Upon application of voltage greater than 36V, the DC line fuse will permanently open to reduce fire hazard. The battery is only charged when 12VDC is applied using the Zebra AC adapter.

28


1-Slot Battery Charger

(p/n SAC-MPP-1BCHGUS1-01SA with US Type-A Line Cord)

Use Case: Home Office/Small Business

The 1-Slot Battery Charger provides the user with a single, spare battery charging solution. Similar to the 3-Slot Battery Charger, the single charger will charge a 2-cell battery from empty to fully charged in less than four (4) hours and a 4-cell battery within six (6) hours.

Figure 8 • 1-Slot Battery Charger

LED Indicator

Charging Status Indicators

Both the 3-slot and 1-slot battery chargers use an LED indicator located next to each slot to indicate the charge state in either green, red, or amber as detailed below.

Mode

Mode

Mode

Charge Fault

Charging Indication Description

Fast blinking red

Solid amber

Solid amber

Charging

(Healthy)

Charge Done

(Healthy)

Charging

(Unhealthy)

Charging Done

(Unhealthy)

(Unhelathy)

Best Battery

(Charging)

Best Battery

Best Battery

(Charge Done)

29


Alternates between solid and bright bursts of amber bright bursts of amber

Alternates between solid and bright bursts of green

Alternates between solid and bright bursts of green

3-Slot Battery Charger

(p/n SAC-MPP-3BCHGUS1-01) Dual 3-Slot Battery Charger (p/n

SAC-MPP-6BCHUS1-01) w/ US Type-A Line Cord

Use Case: Settlement Room

The 3-Slot Battery Charger is a charging system for use with the

2-cell lithium-ion batteries used in the ZQ6 printers. The 3-slot charger is capable of charging three 2-cell batteries simultaneously from empty to full in less than four (4) hours and 4-cell batteries within six (6) hours. It can either be used as a standalone charger or mounted on a 5-slot share cradle.

Figure 9 • 3-Slot Battery Charger

Note • For detailed information on the 1-Slot, 3-Slot Battery

Charger and 3-Slot Dual Pack Charger, refer to the P1096323-

101, P1096767-101 and P1097966-101 Quick Start Guides at https://www.zebra.com/us/en/support-downloads.html

30


Loading the Media in the ZQ6 Printers

You can operate ZQ6 printers in one of two different modes: Tear-

Off or Peel-Off. Tear-Off mode allows you to tear off each label (or a strip of labels) after it is printed. In Peel-Off mode, the backing material is peeled away from the label as it is printed. When printing batches, after you remove the label, the next one is printed.

Loading Media Procedure

1. Open the printer (Refer to Figure 10).

• Press the Media Cover Button on the side of the printer as shown in “1” below. The Media Cover will open automatically.

• Rotate the Media Cover back completely as shown in “2”, exposing the media compartment and adjustable media supports.

Figure 10 • Opening the Printer

Media

Cover

Media

Compartment

Media Support

Disks (opposite support not visible)

Latch Release

Lever

31


2. Pull the media supports apart as shown in Figure 11 below.

Insert the roll of media (in the orientation shown) between the supports and let the supports secure the media in place. The supports will adjust themselves to the width of the media, and the media roll should be able to spin freely on the supports.

Figure 11 • Loading Media

3. If you plan to use the printer in tear-off mode, close the media coveras shown below.

4

Pull Media out of

Printer

Close Media

Cover

Note • Please refer to the Programming Guide (P1012728-010) for information on changing the setting to adjust the media feed length via a Set-Get-Do (SGD).

32


Loading Media in Peel-off Mode

• If you plan to use the printer in the peel-off mode, peel a few labels off of the media and load the media as previously described.

• Push the peeler lever forward to release the peeler bail into the

“up” position as shown at “3” and “4” in Figure 12.

• Close the media cover to lock the peeler bail in place. The media will feed between the peeler bail and platen.

Figure 12 • Activating Peeler Bar (ZQ620 Shown)

Peeler Bail (Pull up and flip down if using media in pell-off mode

4

Peeler Lever

Latch Release

Lever

• Turn on the printer or press the Feed button on the front of the printer if the printer is already on. The printer will advance the media to the next label, if printing labels. If you are printing on journal media, the printer will advance a short strip of media.

To disengage the peeler bail, first open the media cover as previously described. The peeler bail will automatically return to the

Up position. Press straight down on the peeler bail to lock it in place in its original home position.

33


ZQ6 Healthcare Printers

The ZQ6 Healthcare 2” and 3” printers are designed to meet the specific and unique needs of the healthcare environment. The healthcare application is based on the ZQ610 and ZQ620 printers primarily for barcode label printing, but also retaining the ZQ6’s ability to print receipts.

The ZQ610 and ZQ620 Healthcare printers also offer a few key enhancements to these existing printers:

• Provide printers with distinctive white and blue healthcare colors and performance plastics that can also be disinfected with the most common cleaners used in hospitals.

• Leverage the technology advancements made on the ZQ6 platform, i.e. new LCD display, 802.11ac/BT4.1 dual radio, NFC,

QR code.

Figure 13 • ZQ620 Healthcare Printer

34


Since the ZQ610 and ZQ620 Healthcare printers are based on the

ZQ610 and ZQ620 platform, they are designed to be direct thermal printers which support variable print widths. They will provide a print experience compatible to the ZQ610 and ZQ620, specifically in the following areas:

• They will support the same barcodes, barcode quality, and visual print quality.

• They will offer equal wireless performance in terms of range, reliability, and speed.

• They will be compatible with all ZQ6 accessories, but they do have a separate IEC60601 AC adapter exclusive to Healthcare printers.

The ZQ6 Healthcare printers are designed and tested to withstand constant cleaning for the life of the printer.

Important • For detailed information on cleaning the

Healthcare printers, refer to the Guide to Disinfecting and

Cleaning Zebra Healtchare Printers (p/n P1066640-001) at https://www.zebra.com/us/en/support-downloads.html

35


Operator Controls

The ZQ6 printers come equipped with a keypad control panel and a color LCD graphical user interface. The standard control panel is illustrated in Figure 14. The LCD interface allows easy display and selection of many printer functions as detailed on following pages.

Standard Control Panel

The standard control panel has multiple control buttons and two multipurpose indicators.

• The Power Button turns the printer on and off.

• The Media Feed Button advances a length of media which is determined by the type of media being used. Label media will be advanced to the next gap or bar sense marker. Journal (plain) media will be advanced by a length determined by the printer’s software.

• Four Way Navigation Buttons allow the user to scroll between functions on the LCD user space. (The Navigation Buttons do not apply to the Status Bar and Navigation Bar.)

• Enter Button allows the user to select the desired function highlighted on the LCD interface and is indicated by the word

“OK”.

• Two software defined function keys allow the user to select a function listed on the navigation bar.

Figure 14 • Control Panel

Power Button

Press to turn unit on. There will be approximately a 20 second boot up time.

Press for 3 sec. to turn unit off

Feed Button

Press to advance a blank label or a software-determined length of journal media.

36


Normal Boot-up LED Behavior

1. Press Power (on/off) button to turn the printer on.

2. When Power button is released, the power ring will blink as the printer boots up.

3. When the boot-up sequence is complete, the power ring will stop blinking and remain steadily lit. The color of the power ring depends on the charge status.

Sleep Mode LED Behavior

1. Pressing the Power Button for less than three (3) seconds will put the printer in sleep mode.

2. During Sleep Mode, the Power LED will slowly pulse either

Green, Amber or Red depending upon whether or not the printer is charging successfully.

Shutdown Behavior

1. Press the Power Button for approximately three (3) seconds to turn the printer off.

2. The “Shutting Down” alert message will appear on the LCD prior to the printer shutting down.

Figure 15 • Printer Shutdown

37


Power LED Ring Behavior

The Power Button is surrounded by a three-color (green, amber, red) LED ring. The Power LED Ring will:

• Blink once per 2 seconds green/amber/red during boot-up.

• Display solid green when the printer is fully charged while On or

Off.

• Pulsing green to indicate Sleep Mode and not charging.

• Solid amber to indicate charging while On or Off.

• Pulsing amber to indicate charging while in sleep mode.

• Solid red to indicate an unhealthy charging or charged battery when not in sleep mode (either On or Off).

• A charge fault will flash red twice per second.

• Pulsing red to indicate unhealthy charging or charged battery when in sleep mode.

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Power On/Charged Battery


Pulse green Sleep Mode/Not Charging

Power On/Battery Charging

Charging in Sleep Mode

Charging/Charge Complete (Unhealthy)

Charging/Charge Complete (Unhealthy/Sleep Mode)

Charge Fault

38


LCD Control Panel

The color LCD control panel allows the user to view the status of the ZQ6 printers and have access to various printer alerts and messages. It also has multi-directional keys which allow navigation and selection of menu options affecting printer functions. These keys allow scrolling through the various options and settings. The

“OK” button allows selection of the option or function displayed on the screen.

The top of the screen has a row of status icons, or a Status Bar, which indicate the state of various printer functions. The Status

Bar is located above the Status Screen shown below along with a Navigation Bar. The Status Screen is the default display and is shown at power up. When navigating the menus, the printer will automatically return to this screen when the user is done navigating after an appropriate delay.

Figure 16 • LCD Control Panel

Printer Status Bar

I ndicates the status of several printer functions.**

Status Screen

Default screen the printer will display when the user is not navigating the main menu screen.

Navigation Bar

Displays userselectable options.

Soft Key

Select Button

Press to select a menu choice on the

Status Screen.

** Not every icon will be displayed on the Status Bar at one time, only those applicable to the printer’s configuration and status.

Soft Key

Press to select a function on the

Navigation Bar.

Four Way

Navigation

Buttons

Scroll through menu choices on Status

Screen

Press “OK” to enter.

39


Status Bar Icons

Indicates Bluetooth ® connection status. The icon will blink to show that the printer is receiving label data via Bluetooth, and is solid blue when link is established. This icon appears only on printers with the Bluetooth wireless option installed.

Indicates that the printer is connected to a radio network via 802.11 protocols. The antenna icon will blink with no parentheses when looking for an access point. One set of solid parentheses with blinking antenna indicates WLAN is associated and attempting authentication. Two sets of solid parentheses and solid antenna indicate the printer is successfully connected to the

WLAN.

The icon and two parentheses will blink to show the printer is receiving printer data via WLAN. The four (4) bars indicate the strength of the WLAN connection to the access point. These icons appear only with the 802.11 radio installed, i.e. one solid yellow bar, two solid green bars, three solid green bars and four solid green bars.

The Ethernet icon will blink green when the printer is receiving label data via the Ethernet connection and solid green when connected. It will not be displayed on the status bar when the

Ethernet is inactive. This icon appears only when the Ethernet option is installed and the printer is docked in Ethernet cradle.

The Data icon indicates data being sent to the printer, i.e. the icon will blink green when there is a label data transmission via the serial or USB ports. It will be solid green when the parser is locked.

The Media Out icon will blink red when there is no media in the printer and will appear solid white when there is media in the printer.

40


The Head Latch icon indicates if the media cover is closed or not properly latched. It will appear unlocked and blinking red if open and will not appear if the cover is closed.

The Error icon will be displayed and blink red if an error condition exists. The icon will not be displayed if no printer error exists. Since there are separate icons for Media Out and Head

Latch Open, these two alerts do not apply to the Error icon.

The Battery Charge Level icon indicates the reported state of charge from the battery pack. In a non-charging state, four (4) solid green bars indicates the battery level is greater than 80%.

Three (3) solid green bars indicates if the battery level is less than or equal to 80% but greater than 60%. Two (2) solid yellow bars indicates if the level is less than or equal to 60% but greater than

40%. One (1) solid red bar indicates if the battery level is less than or equal to 40% but greater than 20%. And zero (0) bars ( solid red battery outline) indicates if the level is less than or equal to 20%.

While the battery is charging, a lightning bolt will appear in the battery icon to indicate that charging is taking place. When the battery is charging and fully charged, four blinking green bars will be displayed. When the battery is charging and the level is greater than 80%, the battery icon will alternate between four bars and three blinking green bars. When the battery is charging and the level is less than or equal to 80% but greater than 60%, the icon will alternate between three bars and two blinking yellow bars.

When the battery is charging and the level is less than or equal to

60% but greater than 40%, the icon will alternate between two bars and one blinking red bar. When the battery is charging and the level is less than or equal to 40% the icon will alternate between one bar and zero blinking red bars.

41


Home Menu Screen

The printer’s control panel includes a display where the user can view the printer’s status or change its operating parameters. After the printer completes the power-up sequence, it moves to the

Idle Display screen (Figure 17). This screen includes the printer’s current status, information such as firmware version and IP address, and a Home menu shortcut.

Press the left soft key to go to the Home Menu screen which displays graphical parameter options including Settings, Tools,

Network, Battery, Language, Sensors, Ports, and Bluetooth (as shown in Figure 17). These options allow the user to view the printer’s status or change its operating parameters.

Figure 17 • Home Menu Screen

The user can scroll between icons using the four-way arrow buttons. When an icon is highlighted (i.e. Settings), its text description will be displayed in the middle of the navigation bar

(see arrow in Figure 17), and can be selected by pressing the “OK” button. This will take the user to the first screen (i.e Darkness) under that parameter, which gives the user status information specific to that option (see Figure 18). In order to navigate to the next screen, click on the right arrow button.

42


Scrolling

Arrow

Figure 18 • Parameter Menvu Screen Example

Some parameter settings like the Darkness setting above have a scroll option to view multiple setting choices. This option is identifiable by the presence of up and down scrolling arrows located on either side of the display (see Figure 18). Press the up and down arrows on the keypad to scroll through a menu’s options. In some cases, further actions will appear on the right side of the status scree (see arrow in Figure 19). Press the right soft key to initiate said action.

Figure 19 • Scrolling Menu

Click on the left soft key to exit the screen and again to return to the

Home Menu screen to choose a different parameter.

43


Home Screen Icons and Parameters

Icon Parameter

See Settings menu in Appendix D

See Tools menu in Appendix D

See Network menu in Appendix D

See Battery menu in Appendix D

See Language menu in Appendix D

See Sensors menu in Appendix D

See Ports menu in Appendix D

See Bluetooth menu in Appendix D

44


Alert Messages

The ZQ6 printers will also display various blinking alerts, such as

“Media Out”, “Media Cover Open”, or “Battery Low”. These alerts are broken up into Errors, Warnings and Info with different color mapping used to differentiate one from the other (see table below).

Foreground Color (Text)

Background Color

INFO

White

Green

WARNING

Black

Yellow

Figure 20 • Error Alert Message

ERROR

White

Red

The user can respond to actions by pressing one of the soft keys to indicate that an action has been taken to address the alert in question. Once the condition causing the alert has been addressed

(i.e. loading media), the alert message will be cleared. (See

Appendix G for a complete list of alerts for the ZQ6 printers.)

45


Buttons

The user has the ability to use the ZQ6’s multi-button interface to run the following power-up and runtime sequences.

Power-Up Sequences

Seq. #

1

2

3

4

Function

Two Key Report

Revert to Factory

WML

Forced Download

Turn printer On or Off or to enter

Sleep Mode

Keys

Hold down Feed button while pressing power button

Hold down the UP and DOWN arrows while pressing power button

Hold down both soft keys while pressing power button

Power button

Button

Note • A user would need to revert to factory WML if some features were turned off in the custom WML and there is a need to get to the “full” menu. Also, if a change was made that caused the WML system to lock up, the user can reboot and restore functionality temporarily in order to fix the mistake.

Note • A forced download is when the printer is powered up in a mode wherein it is running only the code that allows for firmware downloads to happen.

Runtime Sequences without LED Flashes

Seq. #

1

Function

Media Feed

Keys

Feed

2 Wake, if in Sleep

Mode

Any button

46


Button

Sleep Mode

The Sleep Mode feature is a way the printer conserves battery life whereby the printer will automatically go into a “sleep” state after twenty (20) minutes of inactivity. When the printer is in this state there will be no content displayed on the LCD in addition to no backlight. The printer will indicate Sleep Mode by a slow blinking green LED ring around the Power Button.

If the Power Button is pressed for less than three (3) seconds, then the printer will go into sleep mode. The printer will indicate this on the LCD in the form of a “Sleeping” Info Alert (see Figure 21), which disappears when the display turns off.

Figure 21 • Sleep Mode Info Message

When the printer is in sleep mode, the green LED ring around the power button will pulse approximately once every three seconds.

Pressing any button on the printer will wake the printer from sleep mode. Other power mangement features of the ZQ6 printers include “wake on Bluetooth” and “wake on WiFi” whereby the printer exitssleep mode due to data exchanged via Bluetooth 4.1 or a networkmessage received over WiFi. The printer will not enter sleep mode when docked in an Ethernet cradle.

To enable or disable Sleep Mode, send the power.sleep.enable

command to the printer using Zebra Setup Utilities (ZSU) and set it to either “on” or “off”. (The default setting is “on”.) To set the time after which the printer will enter Sleep Mode, send the power.sleep.timeout

(in seconds) to the printer using the ZSU.

47


Adaptive Print Performance

The ZQ6 printers use PSPT PrintSmart Gen 2 technology which adapts to your print conditions such that print quality is not sacrificed. When the printer sees environmental conditions such as state of charge, battery health, cold temperature extremes, or high density printing, the printer will adjust print performance to preserve battery function and allow printing to continue. This may affect the speed and sound of printing but not the print quality.

Draft Mode

The user can configure the printer to print in Draft Mode via

SGD command media.draft_mode

(default is “off”), which optimizes the printer for text-only printing. While in Draft Mode, print speed increases from 4 inches per second (ips) to 5 ips with approximately a 22% reduction in optical density.

Note • For an explanation and a list of all SGD commands, please refer to the Programming Guide (p/n P1012728-010) at: http://www.zebra.com/us/en/support-downloads.html

48


Verify the Printer is Working

Before you connect the printer to your computer or portable data terminal, make sure that the printer is in proper working order. You can do this by printing a configuration label using the “two key” method. If you can’t get this label to print, refer to “Troubleshooting”.

Printing a Configuration Label

1. Turn the printer off. Load the media compartment with journal media (media with no black bars or gaps on the back)

2. Press and hold the Feed Button.

3. Press and release the Power button and keep the Feed button pressed. When printing starts, release the Feed button. The unit will print a line of interlocking “x” characters to ensure all elements of the print head are working, print out the version of software loaded in the printer and then print the report.

The report indicates model, serial number, baud rate, and more detailed information on the printer’s configuration and parameter settings. (See the Troubleshooting Section for sample printouts and a further discussion on how to use the configuration label as a diagnostic tool.)

49


Connecting the Printer

The printer must establish communications with a host terminal which sends the data to be printed. Communications occur in four basic ways:

• ZQ6 printers can communicate by cable via either RS-232C or

USB 2.0 protocols. Windows drivers that support printing via

Serial, USB and the network are included in the Zebra Designer

Driver which can be downloaded from www.zebra.com/drivers .

• By means of a wireless LAN (Local Area Network) per 802.11 specifications. (Optional)

• By means of the Ethernet when docked on the Ethernet cradle.

• By means of a Bluetooth short range radio frequency link.

• WinMobile ® , Blackberry ® , and Android ® devices use standard

Bluetooth protocol.

• ZQ6 printers are compatible with iOS devices, therefore printing via Bluetooth to an Apple ® device is possible.

50


Cable Communication

Caution • The printer should be turned off before connecting or disconnecting a communications cable.

The ZQ6 printers can communicate by cable; the specific cable supplied with your printer will vary with the host terminal and your model printer.

RS-232C Communications

The 14-pin serial connector on your communications cable plugs into the serial communications port on the side of the printer. ZQ6 printers also have a USB port.

USB Communications

The small 5-pin connector on the USB cable plugs into the printer.

The connectors are keyed to assure correct alignment; do not try to force the cable if it does not plug in.

Figure 22 • Communications Options

Communications Port

Communications Cable to Terminal.

Part #’s vary. Refer to Appendix A.

RS-232C or USB

Communications

Cable to Computer.

(Refer to Appendix A for part #’s.)

51


The other end of the cable must be plugged into the host terminal as shown in Figure 22, or to a serial or USB port on a computer.

The ZQ6 printers are configured with the USB Open HCI interface driver allowing it to communicate with Windows ® based devices.

Zebra Designer Driver uses Windows drivers that support printing via Serial, USB and the network. Other terminals or communications devices may require the installation of special drivers to use the USB connection. Consult the factory for further details.

Providing Strain Relief for Communications Cable

If you are connecting either a USB or RS-232 communications cable to the printer permanently, access the communications port on the side of the printer next to the latch release lever. Plug the connector into the appropriate port and align the plastic locking cap with the cut outs shown below. Rotate the locking cap clockwise to lock the cable in place. (Turn counter clockwise to unlock the cable.) Once locked in place, this provides strain relief for the cable and will prevent the cable from disconnecting from the printer.

Note • Only one cable can be present in the USB/RS-232 communications port at a time for strain relief purposes.

52


Zebra Setup Utilities

Before you start to configure your printer for use on a Local Area

Network (LAN), you will need some basic information which will enable you to establish the network configuration for your printer. Zebra Setup Utilities (ZSU) provides a quick and easy way to configure your printers for a variety of purposes, including setting them up for wireless communications either on a Local

Area Network (LAN) or using the international Bluetooth™ communications standard.

Once ZSU has been downloaded to your computer, attach the USB cable to the printer and computer as shown in Figure 22. Refer to

Wireless Configuration Guide (p/n P1048352-001) to follow the steps necessary for setting up and configuring your printer via ZSU.

Go to https://www.zebra.com/us/en/support-downloads.html

to download ZSU and the Wireless Configuration Guide. (See

Appendix H for details on navigating zebra.com.)

Zebra Android Printer Setup Utility (for Link-OS Printers)

The ZQ6 printers can also be configured using the Zebra Android

Printer Setup Utility. This utility can be downloaded from Google

Play to an Android device such as a smartphone or the TC51 or

TC56 mobile handheld computers. The Android mobile device can be paired with the printer via Bluetooth or a USB cablle and users can quickly navigate the app to perform the following tasks.

Quick access to Wizards, Printer Actions and Files

Figure 23 • Setup Utility Main Screen

53


Wireless Communications with Bluetooth

Bluetooth is a worldwide standard for the exchange of data between two devices via radio frequencies. This form of pointto-point communication does not require access points or other infrastructure. Bluetooth radios are relatively low powered to help prevent interference with other devices running at similar radio frequencies. This limits the range of a Bluetooth device to about

10 meters (32 feet). The default for ZQ6 is Class 2, but the range can be set to Class 1 via a SGD ( bluetooth.power_class

) to increase power. Both the printer and the device it communicates with must follow the Bluetooth standard.

Bluetooth Networking Overview

Each Bluetooth enabled ZQ6 printer is identified by a unique

Bluetooth Device Address (BDADDR). This address resembles a

MAC address whereby the first three bytes are vendor, and the last three bytes are device (e.g. 00:22:58:3C:B8:CB). This address is labeled on the back of the printer via a barcode for ease of pairing.

(For the dual radio, the MAC address label only represents WiFi

MAC address.) (see page 57.) In order to exchange data, two

Bluetooth enabled devices must establish a connection. Bluetooth software is always running in the background, ready to respond to connection requests. One device (known as the client) must request/initiate a connection with another. The second device (the server) then accepts or rejects the connection. A Bluetooth enabled

ZQ6 printer will normally act as a slave creating a miniature network with the terminal sometimes referred to as a “piconet”. Discovery identifies Bluetooth devices that are available for pairing whereby the master device broadcasts a discovery request and devices respond. If a device is not discoverable, the master cannot pair unless in knows the BDADDR or has previously paired with the device. If both devices support Bluetooth 2.1 or higher they will use Security Level 4 Secure Simple Pairing (SSP), a mandatory security architecture that features two (2) association models:

Numeric Comparison and Just Works (no user confirmation).

54


Bluetooth Security Modes

Security Mode 1

If a BT>/= 2.1 device is pairing with a BT</= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as

BT 2.0. If both devices are BT

>/= 2.1, Secure Simple Pairing must be used according to the

BT spec.

Security Mode 2

If a BT >/= 2.1 device is pairing with a BT </= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as



BT spec.

Security Mode 3

If a BT >/= 2.1 device is pairing with a BT </= 2.0 device, it falls back to BT 2.0 compatibility mode and behaves the same as



BT spec.

Security Mode 4: Simple Secure Pairing

Simple Secure Pairing: a new security architecture introduced supported in BT >= 2.1. Service-level enforced, similar to mode 2. Mandatory when both devices are BT >= 2.1. There are four association models currently supported by mode 4. Security requirements for services must be classified as one of the following: authenticated link key required, unauthenticated link key required, or no security required. SSP improves security through the addition of ECDH public key cryptography for protection against passive eavesdropping and man-in-the-middle (MITM) attacks during pairing.

Numeric Comparison

Designed for situation where both devices are capable of displaying a six-digit number and allowing user to enter “yes” or “no” response. During pairing, user enters “yes” if number displayed on both devices matches to complete pairing. Differs from the use of

PINs in legacy (BT<=2.0) pairing because the number displayed for comparison is not used for subsequent link key generation, so even if it is viewed or captured by an attacker, it could not be used to determine the resulting link or encryption key.

Just Works

Designed for situation where one (or both) of the pairing devices has neither a display nor keyboard for entering digits

(e.g. Bluetooth headset). It performs authentication step 1 in the same manner as as numeric comparison, but the user cannot verify that both values match, so

MITM (man-in-the-middle) protection is not provided. This is the only model in SSP that does not provide authenticated link keys.

Each mode, except for Just Works, has Man-In-The-Middle

(MITM) protection, meaning no third device can view the data being passed between the two devices involved. The SSP mode is usually negotiated automatically based on the capabilities of both the master and slave. Lower security modes can be disabled via the bluetooth.minimum_security_mode

SGD.

The bluetooth.minimum_security_mode

SGD sets the lowest security level at which the printer will establish a Bluetooth connection. The printer will always connect at a higher security level if requested by the master device. To change the security mode and security settings in the ZQ6 printers, use Zebra Setup

Utilities.

55


Bluetooth Minimum Security Modes

BT Version of Master Device (>2.1) bluetooth.minimum_security_mode=1 bluetooth.minimum_security_mode=2 bluetooth.minimum_security_mode=3 bluetooth.minimum_security_mode=4 bluetooth.bluetooth_PIN

Secure Simple Pairing

Just Works/Numeric Comparison


Just Works/Numeric Comparison





Not Used bluetooth.minimum_security_mode

sets the lowest security level at which the printer will establish a Bluetooth connection. The printer will always connect at a higher security level if requested by the master device.

The ZQ6 printers also feature bonding for Bluetooth. The printer caches pairing info so devices stay paired through power cycles and disconnects. This eliminates the need to repair on every connection establishment.

The bluetooth.bonding

SGD is on by default.

Note • For detailed information on Bluetooth, please refer to the Bluetooth Wireless User Guide (P1068791-002) at: http://www.zebra.com/us/en/support-downloads.html

In addition, the ZQ6 printers support passive Near Field

Communication (NFC) technology. Using the “Print Touch” feature located on the side of the printer, end-users can automatically pair with a handheld device that supports NFC technology. The NFC tag has the printer’s BDADDR encoded in a URL on the tag. Simply touching the NFC handheld device to the “Print Touch” icon on the printer will connect and pair the handheld device to the printer.

56


WLAN Overview

ZQ6 printers are optionally equipped with a Dual Radio that uses the industry standard 802.11 protocols and Bluetooth 4.1. They will have the FCC ID number on the serial number label on the back of the unit.

• ZQ6 Wireless Network Printers with the Zebra 802.11 WLAN radio module can be identified by the text “Wireless Network

Printer” on the serial number label on the back of the printer.

• These printers allow communication as a node within a wireless local area network (WLAN). Methods of establishing communications to the printer will vary with each application.

More information and LAN configuration utilities are included in the

ZebraNet Bridge Enterprise™ program (version 2.8 and later).

Zebra Setup Utilities (ZSU) and Zebra Mobile Setup Utility can also be used to configure WLAN communications settings. Both

ZebraNet Bridge Enterprise and ZSU may be downloaded from the

Zebra Web site.

Figure 24 • BT/WLAN Communications

AC4FA3095F89

57


Setting Up the Software

ZQ6 printers use Zebra’s CPCL, ZPL or EPL Programming languages which were designed for mobile printing applications.

CPCL and ZPL are fully described in the ZPL Programming Guide

(p/n P1012728-010), CPCL Programming Guide (p/n P1073699-

001) and ZPL II Programming Guide (p/n 46530L) available on-line at https://www.zebra.com/us/en/support-downloads.html

. You can also use ZebraDesigner Pro v2, Zebra’s Windows ® based label creation program which uses a graphical interface to create and edit labels in either language. Refer to Appendix H for tips on downloading the Designer Pro application from Zebra’s Web site.

Designing Labels

The following examples provide guidelines for designing labels for the ZQ6 printers, specifically for Gap Media, Black Bar Media and Journal Media. The illustrations for each media type define recommended tolerances, keep-out zones and safe printing zones designed to avoid any vertical registration issues during printing. Dimensions are determined based on product registration capabilities and Zebra-recommended media tolerances.

Top edge of die-cut label

Figure 25 • Gap Media

1.25 mm

CPCL Label

Height

1.59 mm 1.59 mm

Safe Printing Zone

Bottom edge of die-cut label

1.25 mm “H”

Max Label Height = “H” = 2.5 mm

58


1.59 mm

Figure 26 • Journal Media

1.59 mm

Safe Printing Zone

1.59 mm

Figure 27 • Black Bar Label Media

1.25 mm

CPCL Label

Height

Black Bar

1.59 mm

Black Bar

1.25 mm “H”

Max Label Height = “H” = 2.5 mm

59


Using Pre-Printed Receipt Media

ZQ6 printers support alignment of pre-printed receipts by using the out of paper sensor located near the printhead.

Black Mark Dimensions (Receipt Media)

The reflective media black marks (or black bar/marks) should extend past the centerline of the roll on the front side of the paper.

• Minimum mark width: 0.59 in. (15 mm) perpendicular to the edge of the media, and centered within the width of the roll.

• Mark length: 0.19 - 0.24 in. (4.8 - 6.0 mm) parallel to the edge of the media.

Label Areas

The media/black bar sensor detects the dark, pre-printed bar on the media, so a path in the center of the paper must be kept free of dark, pre-printed graphics.

Note • Dark, pre-printed graphics refer to any symbols, barcodes, text and/or colored areas that have been applied to the receipt paper rolls before they have ever been used in the printer.

Figure 28 • Label Areas

Keep dark color pre-printed graphics, barcodes, and text out of the path of the bar sensor.

0.59 in.

(15 mm)

60


Label Design Examples

This section shows examples of labels with and without problems.

Figure 29 • Label Design Examples

ACME COLLEGE

PARKING

ACME COLLEGE

VIOLATION

PROBLEM LABEL DESIGN

The dark color, pre-printed text and graphics are in the path of the black bar at the bottom of the receipt.

ACME RECEIPT

GOOD LABEL DESIGN

The center path to the black bar is free of dark color, pre-printed text and graphics.

ACME RECEIPT

Quality FIRST

1 2 3 4 5 6 7 8 9

PROBLEM LABEL DESIGN

The dark color, pre-printed text and graphics are in the path of the black bar at the bottom of the receipt.

GOOD LABEL DESIGN

The center path to the black bar is free of dark color, pre-printed text and graphics.

Note • Complete information on using pre-printed receipt paper can be found in the FORM command in the CPCL Programming Guide (P1073699-001) at www.zebra.com/manuals .

61


Keep-Out Areas

At times, incomplete printing of text and/or graphics appear because minimum margins are not provided during label design.

The recommended minimum margins, or “keep out areas” are shown in Figure 30.

Figure 30 • Keep Out Areas

*

*

0.59 in.

(15 mm)

*

Receipt Paper with Black Bars

* Maintain a minimum “keep out area” of

1/16 in. (1.59 mm) from the two outer edges of the paper roll and from the black bars.

* *

Continuous Receipt Paper

(without Black Bars)

* Maintain a minimum “keep out area” of

1/16 in. (1.59 mm) from the two outer edges of the paper roll.

*

Note • The length of each “continuous” receipt is determined by the data sent to the printer.

62


Near Field Communication (NFC)

Devices using NFC may be active or passive . A passive device, such as a ZQ6 Series printer with an NFC tag, contains information that other devices can read but does not read any information itself.

An active device, such as a smartphone, can read the information on the printer’s NFC tag, but the tag itself does nothing except transmit the info to authorized devices.

Figure 31 • Near Field Communication (NFC) Pairing http://www.zebra.com/nfc

63


NFC Use Cases

• Bluetooth Pairing – used to cause a tablet, smart phone or terminal to automatically pair with the printer via a Bluetooth connection, within the bounds of the security profile being used.

This shall contain the BT address and serial number of the printer.

• App launching – used to cause an app, developed either by

Zebra or a third party to be executed on a smart phone, tablet or terminal

• Web site launching – used to cause a smart phone, tablet or terminal to display a web site developed by Zebra or a third party developer

Note • Tapping the Zebra Print Touch™ icon with a Near Field

Communication (NFC) enabled smartphone will provide instant access to printer-specific information. For more information about

NFC and Zebra products, go to http://www.zebra.com/nfc . Bluetooth pairing applications via NFC is also possible. Please see Zebra Multiplatform SDK for more information.

64


Wearing the Printer

Swivel Belt Clip

The ZQ610 and ZQ620 printers have a plastic swivel belt clip included as a standard feature. (It should be noted that ZQ6 printers with extended capacity battery do not come equipped with a belt clip.) To use: hook the clip over your belt, and ensure that the clip is securely attached to the belt. The belt clip will pivot to allow you to move freely while wearing the printer. In order to install or remove the plastic Belt Clip you will need to remove the battery pack.

Figure 32 • Printer with Belt Clip

Belt Clip

65


Adjustable Shoulder Strap

Refer to Figure 33 if your printer is equipped with the shoulder strap option (p/n P1031365-192).

Figure 33 • Using the Optional Shoulder Strap

1. Insert the end of the shoulder strap behind the post on the front side of the printer and loop it around the post.

2. Insert the hole on the end of the strap over the metal post (circled) to secure.

3. Repeat the same steps on the opposite side of the printer.

66


Soft Case

ZQ6 printers have soft case options that also allow you to carry the printer from your belt. The ZQ620 is P1031365-029, and the ZQ610 accessory kit is P1031365-044.

Figure 34 • Using the Soft Case

1. Lift up the top flap of the soft case which is secured with Velcro.

2. Slide the printer into the case such that the LCD display is visible through the plastic window.

Note • The shoulder strap option can be used with the soft case by securing the ends of the shoulder strap on the two metal rings on the soft case.

67


Hand Strap

The ZQ6 hand strap accessory (p/n P1031365-027) attaches to the printer’s cut-outs to provide the user with a convenient and secure method of carrying the printer.

Figure 35 • Using the Hand Strap

1. Insert the loop on the end of the strap through the cut out on the front of the printer as shown below.

2. Loop the end of the strap back around the cut out and secure it over the button.

3. Repeat this process for the opposite end of the strap.

68


Preventive Maintenance

Extending Battery Life

• Never expose the battery to direct sunlight or temperatures over

40° C (104° F) when charging.

• Always use a Zebra charger designed specifically for Lithium-Ion batteries. Use of any other kind of charger may damage the battery.

• Use the correct media for your printing requirements. An authorized Zebra re-seller can help you determine the optimum media for your application.

• If you print the same text or graphic on every label, consider using a pre-printed label.

• Choose the correct print darkness, and print speed for your media.

• Use software handshaking (XON/XOFF) whenever possible.

• Remove the battery if the printer won’t be used for a day or more and you’re not performing a maintenance charge.

• Consider purchasing an extra battery.

• Remember that any rechargeable battery will lose its ability to maintain a charge over time. It can only be recharged a finite number of times before it must be replaced. Always dispose of batteries properly. Refer to Appendix F for more information on battery disposal.

General Cleaning Instructions

Caution • Avoid possible personal injury or damage to the printer.

Never insert any pointed or sharp objects into the printer. Always turn off the printer before performing any cleaning procedures. Use care when working near the tear bars as the edges are very sharp.

Warning • The printhead can get very hot after prolonged printing.

Allow it to cool off before attempting any cleaning procedures.

Only use a Zebra cleaning pen (not supplied with the printer) or a cotton swab with 90% medical grade alcohol for cleaning the printhead.

Caution • Use only cleaning agents specified in the following tables.

Zebra Technologies Corporation will not be responsible for damage caused by any other cleaning materials used on this printer.

69


ZQ6 Cleaning

Area

Printhead

Platen Surface

(Linered)

Platen Surface

(Linerless)

Scraper

(Linerless Units

Only)

Tear Bar

Printer Exterior

Printer Interior

Interior of units with Linerless

Platens

Method

Use a Zebra cleaning pen to swab the thin gray line on the printhead, cleaning the print elements from the center to the outside edges of the printhead.

Rotate the platen roller and clean it thoroughly with a fiber-free swab, or lint free, clean, damp cloth lightly moistened with medical grade alcohol (90% pure or better) (Figure 36).

Rotate platen roller and clean with a fiber-free swab and 1 part liquid soap

(Palmolive or Dawn) and 25 parts water. Use pure water to clean after soap/water mixture. (Figure 37)

Use adhesive side of media to clean scraper on linerless units. (Figure 37)

Clean thoroughly with 90% medical grade alcohol and a cotton swab. (Figure 36)

Water-dampened cloth or

90% medical grade alcohol wipe.

Gently brush out printer.

Ensure the Bar Sensor and

Gap Sensor windows are free of dust. (Figure 36)

Clean thoroughly with 90% medical grade alcohol and a fiber-free swab. (See

Figure 37 for specific target areas for interior cleaning.)

Interval

After every five rolls of media

(or more often, if needed).

When using linerless type media, cleaning is required after every roll of media.


(or more often, if needed)

Clean platen only if there is an issue during printing, i.e. media not releasing from the platen. (*See Note below.)

After every five rolls of media (or more often, if needed).

As needed

As needed

As needed


(or more often, if needed).

Note • This is an emergency procedure only to remove foreign contaminates (oils, dirt) from the platen that can damage the printhead or other printer components. This procedure will shorten or even exhaust the linerless platen’s useable life. If the linerless media continues to jam after cleaning and feeding 1 to 2 meters (3 to

5 feet) of media, replace the platen.

70


Bar Sensor

Figure 36 • ZQ6 Cleaning (Linered)

Peeler Bar

Platen Roller

Gap Sensor

Tear Bar

Platen

Roller

Platen

Holder

Media

Support

Disk

Media

Support

Peeler Bail

Figure 37 • ZQ6 Cleaning (Linerless)

Printhead

Elements

Label Presence

Sensor

Scraper

Printhead

Elements

Media Support

Disk

Media

Support

71


LCD Control Panel Indicators

The top of the display shows several icons which indicate the status of various printer functions. Check the indicator status, then refer to the Troubleshooting topic referenced in the chart to resolve the problem.

Icon Status

Solid blue

Not Present

Blinking blue

Antenna Blinking

Antenna Blinking/1 Parenthesis

Steady

Antenna and 2 Parentheses

Steady

Antenna and 2 Parentheses

Blinking

Not Present

4 Green Bars

3 Green Bars

2 Yellow Bars

1 Red Bar

0 Bars ( Red battery outline)

4 green Blinking w/ Lightning Bolt

3 green Blinking w/ Lightning Bolt

2 yellow Blinking w/ Lightning Bolt

1 red Blinking w/ Lightning Bolt

0 Bars w/ red Lightning Bolt

Blinking red

Blinking green

Solid green

Not Present

Blinking green

Solid green

Indication

Bluetooth link established

Bluetooth link inactive

Connecting or transmitting labels

Looking for AP

WLAN Associated & Attempting

Authentication

WLAN Associated and

Authenticated

Receiving Data

No Radio Present

>80% charged

60%-80% charged

40%-60% charged

20%-40% charged

Low Battery

Charging >80% Capacity

Charging 60-80% Capacity



Charging <20% Capacity

Media cover open

Receiving data

Ethernet Connected

No Ethernet Connection

Data processing in progress

No data being processed

72


Icon Status

Blinking red

Solid white

Blinking red

Not Present

4 green bars

3 green bars

2 green bars

1 yellow bar

0 Bars

Indication

Out of Media

Media present

Error exists (excluding Media Out and Head Latch Open)

No error exists

802.11 signal strength > 75%

802.11 signal strength </= 75%

802.11 signal strength </= 50% but >25%

802.11 signal strength </= 25%

No Signal Strength

Troubleshooting Topics

1. No power:

• Check that battery is installed properly.

• Recharge or replace battery as necessary.

Caution • Always dispose of batteries properly. Refer to Appendix F for more information on proper battery disposal.

2. Media does not feed:

• Be sure media cover is closed and latched.

• Check spindle holding media for any binding.

• Ensure most recently printed label is removed (only in peel mode).

• Ensure label sensor is not blocked.

3. Poor or faded print:

• Clean print head.

• Check quality of media.

4. Partial or missing print:

• Check media alignment.

• Clean print head.

• Ensure media cover is properly closed and latched.

73


5. Garbled print:

• Check baud rate.

6. No print:


• Replace battery.

• Check cable to terminal.

• Establish RF Link and/or restore LAN associativity.

• Invalid label format or command structure. Place printer in

Communications Diagnostic (Hex Dump) Mode to diagnose problem.

7. Reduced battery charge life:

• If battery is older than 1 year old, short charge life may be due to normal aging.

• Check battery health.

• Replace battery.

8. flashing:

• Blinking green Data icon is normal while data is being received.

9. or flashing:

• Check that media is loaded and that the media cover is closed and securely latched.

10. Communication error:


• Replace cable to terminal.

11. Label jam:

• Open head release latch and media cover.

• Remove and reinstall media.

12. Skip Labels:

• Check media for top of form sense mark or label gap.

• Check that the maximum print field has not been exceeded on label.

• Ensure bar or gap sensor is not blocked or malfunctioning.

74


13. Blank LCD screen:

• Make sure printer is turned on.

• No application loaded or application corrupted: reload program.

14. No NFC Connectivity

• Ensure smartphone is positioned 3 inches (7.62 cm) or closer to the Print Touch icon on the side of the printer.

Troubleshooting Tests

Printing a Configuration Label

To print out a listing of the printer’s current configuration follow these steps:

1. Turn the printer off. Load the media compartment with journal media (media with no black bars printed on the back).

2. Press and hold the Feed Button.

3. Press and release the Power button and keep the Feed button pressed. When printing starts, release the Feed button.

Note • The configuration report can also be printed from the Info

(Help) menu on the LCD.

Refer to Figures 38, 38a, and 38b for sample configuration printouts.

Communications Diagnostics

If there is a problem transferring data between the computer and the printer, try putting the printer in the Communications

Diagnostics Mode (also referred to as the “DUMP” mode). The printer will print the ASCII characters and their text representation

(or the period ‘.’, if not a printable character) for any data received from the host computer.

To enter Communications Diagnostics Mode:

1. Print a configuration label as described above.

2. At the end of the diagnostics report, the printer will print: “Press

FEED key to enter DUMP mode”.

3. Press the FEED key. The printer will print: “Entering DUMP mode”.

75


To enter Communications Diagnostics Mode:

1. Print a configuration label as described above.

2. At the end of the diagnostics report, the printer will print: “Press

FEED key to enter DUMP mode”.

3. Press the FEED key. The printer will print: “Entering DUMP mode”.

Note • If the FEED key is not pressed within 3 seconds, the printer will print “DUMP mode not entered” and will resume normal operation.

4. At this point, the printer is in DUMP mode and will print the ASCII hex codes of any data sent to it, and their text representation (or

“.” if not a printable character).

Additionally, a file with a “.dmp” extension containing the ASCII information will be created and stored in the printer’s memory. It can be viewed, “cloned” or deleted using the Net Bridge application.

(Refer to the ZebraNet Bridge Enterprise documentation for more information.)

To terminate the Communications Diagnostics Mode and return the printer to normal operations:

1. Turn the printer OFF.

2. Wait 5 seconds.

3. Turn the printer ON.

Contacting Technical Support

If the printer fails to print the configuration label, or you encounter problems not covered in the Troubleshooting Guide, contact

Zebra Technical Support. Technical Support addresses and phone numbers for your area can be found in Appendix H of this manual.

You will need to supply the following information:

• Model number and type (e.g. ZQ620)

• Unit serial number (Found on the large label on the back of the printer, also found in the configuration label printout.)

• Product Configuration Code (PCC) (15 digit number found on the label on the back of the unit)

76


Figure 38 • ZQ620 Configuration Label

Building Two-Key Report...

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

Zebra Technologies

ZQ620

Serial Number:

XXZKJ173000235

PCC: ZQ62-AUWA001-00

Name: XXZKJ173000235

Program:

OS: 6.5.0

PLD: 15 Rev. 65

PSPT: 8 Rev. 5

PMCU: Rev. 6

Firmware: V85.20.08ZP37774

Checksum: DA31

Cable Communications:

19200 BPS, null,8,1

Handshake: rts/cts

DSR: 0

Universal Serial Bus:

2.0 Full Speed Device

Vendor ID No: 0x0ASF

Product ID No: 0x014C

Manufacturer String: Zebra Tec hnologies

Product String: ZTC ZQ620-203d pi CPCL

ID string: off

Bluetooth: iOS: supported

Version: 4.3.1p1

Date: 02/13/2015

Baud: 115200

Device: Printer

Mode: Slave

Friendly Name: XXZKJ173000235

Minimum Security Mode: 1

Discoverable: on

Bluetooth Spec: 3.0/4.0

Enabled: on

Address: AC:3F:A4:C6:8D:41

AC3FA4C68D41

Wireless:

Radio: 802.11 a/b/g/n/ac

Region: usa/canada

Country: usa/canada

Enabled: on

MAC Address: ac:3f:a4:C6:8D:40

IP Address: 0.0.0.0

Printhead Test

Operating Mode: infrastructure

International Mode: off

Preamble Length: long

Identifies Printer as a ZQ620

DHCP: on

DHCP CID type: 1

Printer Serial

Number

MAC Address: 00:07:4D:7A:7B:26

IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0

DHCP: on

DHCP CID type: 1

DHCP CID: 00074D7A7B26

Firmware

Version

Netmask: 255.255.255.0

Gateway: 0.0.0.0

TCP Port: 6101

Alternate TCP Port: 9100

TCP JSON Config Port: 9200

UDP Port: 6101

Remote Server:

Remote Server Port: 10013

TCP: on

UDP: on

LPD: on

DHCP: on

BOOTP: on

MFi Supported

SMTP: on

POP3: on

SNMP: on

TELNET: on

MIRROR: off

UDP Discovery: on

Weblink:

DHCP CID type: 1

DHCP CID: ac3fa4c68d40

Peripherals:

Bluetooth TM

Radio Address

77


Power Management:

In-activity Timeout:36000 Secs

Low-battery Timeout:60 Secs

Remote (DTR) pwr-off:Disabled

Voltage :8.54

Low-bat Warning :6.93(176)

Low-bat Shut-down :6.53(166)

Power On Cycles :23

Battery Health :good

Battery Cycle Count:NA

Memory:

Flash :134217728 Bytes

RAM :8388608 Bytes

Label:

Width :576 dots, 72 mm

Height:65535 dots, 8191 mm

Sensors: (Adj)

Pres[DAC:128,Thr:60,Cur:0]

Label Removed

Media [91 (576 dots)]

Black Bar [DAC:136,Thr:70,Cur:0

]

Gap [DAC:130,Thr:50,Cur:96]

Temperature :27C (62)

Voltage :8.0V (255)

Resident Fonts:

Font Sizes Chars

--------- ----- -----

0 0- 6 20-FF

1 0 20-80

2 0- 1 20-59

4 0- 7 20-FF

5 0- 3 20-FF

6 0 20-44

7 0- 1 20-FF

File Directory:

File Size

--------------- --------

E:2KEY.TXT 3507

E:TT0003M_.TTF 169188

134044672 Bytes Free

Command Language:

CCL Key ‘!’[21]

ZPL Configuration Information:

Rewind.........Print Mode

Mark...........Media Type

30.0.............Darkness

+00.......Tear Off Adjust

2030.........Label Length

72mm..........Print Width

7Eh........Control Prefix

2Ch.............Delimiter

00...........Top Position

No Motion..Media Power Up

Feed....Media Head Closed

00............Left Margin

576..........Dots per row

End ZPL Configuration

Print-head test: OK

End of report

Press FEED key to enter DUMP mode




ZQ620

Serial Number:

XXZKJ173000235



Program:

OS: 6.5.0

PLD: 15 Rev. 65

PSPT: 8 Rev. 5

PMCU: Rev. 6


Checksum: DA31


19200 BPS, null,8,1

Handshake: rts/cts

DSR: 0







ID string: off


Version: 4.3.1p1

Date: 02/13/2015

Baud: 115200

Device: Printer

Mode: Slave



Discoverable: on


Enabled: on


AC3FA4C68D41

Wireless:


Region: usa/canada

Country: usa/canada

Enabled: on


IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0




Security: none

Stored ESSID: 125

Associated: no

DHCP: on

DHCP CID type: 1


Power Save: on

Ethernet:


IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0

DHCP: on

DHCP CID type: 1


Active Network Information:

Active Network: Unknown

IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0

TCP Port: 6101



UDP Port: 6101

Remote Server:


TCP: on

UDP: on

LPD: on

DHCP: on

BOOTP: on

FTP: on

HTTP: on

SMTP: on

POP3: on

SNMP: on

TELNET: on

MIRROR: off

UDP Discovery: on

Weblink:

DHCP CID type: 1


Peripherals:

LCD: Installed

Figure 38a • ZQ620 Configuration Label (cont.)





Voltage :8.54


802.11 ac radio option installed. This section details the radio’s network settings

RAM :8388608 Bytes

Label:



Sensors: (Adj)


Label Removed



]



Voltage :8.0V (255)

Resident Fonts:

Font Sizes Chars

--------- ----- -----

Ethernet Information

2 0- 1 20-59

4 0- 7 20-FF

5 0- 3 20-FF

6 0 20-44

7 0- 1 20-FF

Network Information

--------------- --------

E:2KEY.TXT 3507

E:TT0003M_.TTF 169188



CCL Key ‘!’[21]




30.0.............Darkness












Print-head test: OK

End of report

Peripherals Installed enter DUMP mode

78





ZQ620

Serial Number:

XXZKJ173000235



Program:

OS: 6.5.0

PLD: 15 Rev. 65

PSPT: 8 Rev. 5

PMCU: Rev. 6


Checksum: DA31


19200 BPS, null,8,1

Handshake: rts/cts

DSR: 0







ID string: off


Version: 4.3.1p1

Date: 02/13/2015

Baud: 115200

Device: Printer

Mode: Slave



Discoverable: on


Enabled: on


AC3FA4C68D41

Wireless:


Region: usa/canada

Country: usa/canada

Enabled: on


IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0




Security: none

Stored ESSID: 125

Associated: no

DHCP: on

DHCP CID type: 1


Power Save: on

Ethernet:


IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0

DHCP: on

DHCP CID type: 1


Active Network Information:

Active Network: Unknown

IP Address: 0.0.0.0

Netmask: 255.255.255.0

Gateway: 0.0.0.0

TCP Port: 6101



UDP Port: 6101

Remote Server:


TCP: on

UDP: on

LPD: on

DHCP: on

BOOTP: on

FTP: on

HTTP: on

SMTP: on

POP3: on

SNMP: on

TELNET: on

MIRROR: off

UDP Discovery: on

Weblink:

DHCP CID type: 1


Peripherals:

LCD: Installed

Figure 38b • ZQ620 Configuration Label (cont.)





Voltage :8.54


Low-bat Shut-down :6.53(166)

Power On Cycles :23

Battery Health :good

Battery Cycle Count:NA

Memory:

Flash :134217728 Bytes

RAM :8388608 Bytes

Label:



Sensors: (Adj)


Label Removed



]



Voltage :8.0V (255)

Resident Fonts:

Font Sizes Chars

--------- ----- -----

0 0- 6 20-FF

1 0 20-80

2 0- 1 20-59

4 0- 7 20-FF

5 0- 3 20-FF

6 0 20-44

7 0- 1 20-FF

File Directory:

File Size

--------------- --------

E:2KEY.TXT 3507

E:TT0003M_.TTF 169188



CCL Key ‘!’[21]




30.0.............Darkness












Print-head test: OK

End of report

Press FEED key to enter DUMP mode

Flash and RAM

Memory Installed

Maximum Label Size

Resident Human

Readable Fonts

Installed

Files loaded in printer memory (includes pre-scaled or scalable fonts)

CPCL and ZPL programming languages are supported

79


Specifications

Note • Printer specifications are subject to change without notice.

Printing Specifications

Parameter

Print Width

Print Speed

ZQ620 ZQ610

Up to 72 mm (2.91 in.) Up to 48 mm (1.89 in.)

Same 101.6 mm (4 in.)/ second

127 mm (5 in.)/second in Draft Mode

5.08 mm (0.20 in.) 4.31 mm (0.17 in.) Printhead Burn

Line to Tear

Edge Distance

Printhead Life 600K inches of paper feed MTBF when using Zebra media.

Print Density 203 dots/in. or better

Same

Same

Memory and Communications Specifications

Parameter

Flash Memory

RAM Memory

Standard

Communications

ZQ6 Printers

512 MB 1

256 MB 1

RS-232 serial port (14 Pin serial connector)

Configurable Baud rate (from 9600 to 115.2 Kbps), parity and data bits.

Software (X-ON/X-OFF) or hardware (DTR/STR) communication handshake protocols.

USB 2.0 Full Speed Interface (12 Mbps)

1. Dual Radio: 802.11ac with Bluetooth v4.1 (both Classic & BLE)

2. Bluetooth v4.1 (both Classic & BLE)

Wireless

Communication

Options

Real Time Clock

(RTC)

Ethernet

Time and date under application control. Refer to ZPL Programming

Manual, available at www.zebra.com/manuals for RTC commands.

10 or 100 mps Ethernet auto detect when docked in cradle.

1. Memory configuration on your printer may be ascertained by printing a configuration label as detailed on page 75.

80


Label Specifications

Parameter

Max Media Width

Max/Min Label

Length

Black Bar Sensor to

Printhead Burnline

Distance

Media Thickness

(except Tag)

Max Tag Thickness

Max Label Roll

Outer Diameter

Inner Core

Diameters**

Black Mark Location

ZQ620

25.4 to 79.4 mm

(1.0 to 3.125 in.)

12.7 to 812.8 mm

(0.5 to 32 in.) maximum

15.87 mm (0.62 in.)

+/-

0.635 mm (0.025 in.)

2.3 to 6.5 mils

(0.05842 to 0.1651 mm)

2.3 to 5.5 mils

(0.05842 to 0.1397 mm)

66.8 mm (2.6 in.)

Black Mark

Dimensions

19 mm (0.75 in.) or

35.05 mm (1.38 in.)

The reflective media black marks should be centered on media roll

Minimum mark width:

12,7 mm (0.5 in.) perpendicular to inside edge of media, centered within the width of the roll.

Mark length: 3-11 mm

(0.12 to 0.43 in.) parallel to inside edge of media.)

ZQ610

25.4 to 55.37 mm

(1.0 to 2.18 in.)

Same

13.46 mm (0.53 in.)

Same

Same

55.8 mm (2.2 in.)

Same

Same

Same

Note • Use Zebra brand direct thermal media that is outside wound.

Media may be reflective (black mark) sensing, or transmissive (gap) sensing, die-cut, continuous or linerless. For die-cut labels, use only full auto dies.

** ZQ6 printers support coreless media which is 19 mm (0.75 in.) in inner diameter.

81


CPCL Font and Bar Code Specifications and Commands

Standard Fonts 25 bit-mapped fonts; 1 scalable font (CG Trimvirate

Bold Condensed*) *Contains UFST from Agfa Monotype

Corporation Downloadable optional bit-mapped & scalable fonts via Net Bridge software.

Available Optional Fonts Optional International character sets: Chinese 16 x 16

(trad), 16 x 16 (simplified),24 x 24 (simplified); Japanese

16 x 16, 24 x 24

Barcode (CPCL Command)

Linear Bar Codes

Available

Aztec (AZTEC)

Codabar (CODABAR, CODABAR 16)

UCC/EAN 128 (UCCEAN128)

Code 39 (39, 39C, F39, F39C)

Code 93 (93)

Code 128 (128)

EAN 8, 13, 2 and 5 digit extensions (EAN8, EAN82,

EAN85, EAN13, EAN132, and EAN135)

EAN-8 Composite (EAN8)

EAN-13 Composite (EAN13)

Plessey (PLESSEY) lnterleaved 2 of 5 (I2OF5)

MSI (MSI, MSI10, MSI1110)

FIM/POSTNET (FIM)

TLC39 (TLC39)

UCC Composite A/B/C (128(Auto))

UPCA, 2 and 5 digit extensions (UPCA2 and UPCA5)

UPCA Composite (UPCA)

UPCE, 2 and 5 digit extensions (UPCE2 and UPCE5)

UPCE Composite (UPCE)

MaxiCode (MAXICODE)

PDF 417 (PDF-417)

Datamatrix (using ZPL emulation) (DATAMATRIX)

QR Code (QR)

2-D Bar Codes Available

Rotation Angles

RSS:

RSS-14 (RSS-Subtype 1)

RSS-14 Truncated (RSS-Subtype 2)

RSS-14 Stacked (RSS-Subtype 3)

RSS-14 Stacked Omnidirectional

(RSS-Subtype 4)

RSS Limited (RSS-Subtype 5)

RSS Expanded (RSS-Subtype 6)

0°, 90°, 180°, and 270°

82


ZPL Font and Bar Code Specifications and Commands

Standard Fonts 15 bit-mapped fonts; 1 scalable font (CG Trimvirate

Bold Condensed*) Downloadable optional bit-mapped & scalable fonts via Net Bridge software.

Available Optional Fonts Zebra offers font kits covering multiple languages including

Simplified and Traditional Chinese, Japanese, Korean,

Hebrew/Arabic, and others.

Linear Bar Codes

Available

2-D Bar Codes Available

Rotation Angles

Barcode (CPCL Command)

Aztec (^B0)

Codabar (^BK)

Codablock (^BB)

Code 11 (^B1)

Code 39 (^B3)

Code 49 (B4)

Code 93 (^BA)

Code 128 (^BC)

DataMatrix (^BX)

EAN-8 (^B8)

EAN-13 (^BE)

GS1 DataBar Omnidirectional (^BR)

Industrial 2 of 5 (^BI) lnterleaved 2 of 5 (^B2)

ISBT-128 (^BC)

LOGMARS (^BL)

Micro-PDF417 (^BF)

MSI (^BM)

PDF-417 (^B7)

Planet Code (^B5)

Plessey (^BP)

Postnet (^BZ)

Standard 2 of 5 (^BJ)

TLC39 (^BT)

UPC/EAN extensions (^BS)

UPC-A (^BU)

UPC-E (^B9)

Maxi Code (^BD)

QR Code (^BQ)

0°, 90°, 180°, and 270°

83


7

8

5

6

9

10

11

12

13

14

Communication Ports

RS-232C

Pin #

1

2

3

4

Signal Name

CTS

TXD

RXD

DSR

Type input output input input

GND

DTR

N/A

RTS

N/A

N/A

N/A

N/A

N/A

N/A output output

Description

Clear To Send from host

Transmit Data

Receive Data

Data Set Ready: low to high transition turns printer on, high to low transition turns printer off

(if enabled)

Ground

Data Terminal Ready: set high when printer is on. Switched 5V (300mA max)

Do Not Use

Request To Send set high when printer is ready to accept a command or data

Do Not Use

Do Not Use

Do Not Use

Do Not Use

Do Not Use

Do Not Use

10 12

Figure 39 • RS-232C Communication Port

84


USB

Pin #

1

2

3

4

5

Signal Name

VBUS

USB-

USB+

USB_ID

Return

Type

bi-directional bi-directional

-

5

Description

USB Bus Power

I/O signals

I/O signals

Identifies A/B connector

Ground

1

Figure 40 • USB Communication Port

Physical, Environmental and Electrical Specifications

Parameter

Weight w/ battery

Temperature

ZQ620

1.6 lbs. (0.75 kg)

Operating: -20 °C to 50 °C

(-4 °F to 122 °F)

(Healthcare is 0 °C to 50 °C

(32 °F to 122 °F))

Storage: -25 °C to 65 °C

(-13 °F to 149 °F)

Charging: 0 °C to 40°C

(32 °F to 104 °F)

Relative Humidity Operating/Storage: 10% to

90% non-condensing

Battery

Smart Battery (2 or 4 cell)

Lithium-Ion, 7.4 VDC

(nominal); 2.45 AHr min.

4 cell Extended Smart

Battery (Optional)

Intrusion

Protection (IP)

Rating

IP43 (without optional environmental case)

IP54 (with case)

ZQ610

1.35 lbs. (0.61 kg)

Operating:-20 °C to 50 °C

(-4 °F to 122 °F)

(Healthcare is 0 °C to 50 °C

(32 °F to 122 °F))

Same

Same

Same

Same

4 cell Extended Smart

Battery (Optional)

IP43 (without optional environmental case)

IP54 (with case)

85


76.9 mm

(3.15 in.)

Figure 41 • ZQ620 Dimensions

Height

117.9 mm

(4.65 in.)

Width

86


Length

173.7 mm

(6.85 in.)

Figure 42 • ZQ620 Mounting Hole Dimensions

58.928 mm

(2.32 in.)

Use two (2) M2.5 x 0.45 screws in the indicated positions above.

87


72.4 mm

(2.85 in.)

Figure 43 • ZQ610 Dimensions

Height

91.4 mm

(3.5 in.)

Width

88


Length

170.9 mm

(6.73 in.)

Figure 44 • ZQ610 Mounting Hole Dimensions

58.928 mm

(2.32 in.)

Use two (2) M2.5 x 0.45 screws in the indicated positions above.

89


ZQ6 Accessories

Part #

P1031365-006

P1031365-018

P1031365-019

P1031365-022

P1031365-024

P1031365-027

P1031365-028

P1031365-029

P1031365-033

P1031365-038

P1031365-044

P1031365-045

P1031365-050

P1031365-052

P1031365-053

P1031365-054

P1031365-055

P1031365-056

P1031365-057

P1031365-058

P1031365-059

P1031365-060

P1031365-061

P1031365-062

P1031365-063

P1031365-069

P1031365-192

Description

KIT ACC QLn220 RUBBER DOOR I/O (15)

KIT ACC QLn320 RUBBER DOOR I/O (15)

KIT ACC QLn220/QLn320 RUBBER DOOR DC JACK (15)

KIT ACC QLn220/320 PLATEN GEAR 48P 22T (25)

KIT ACC MOBILE AC ADAPTER US (type A) cord

KIT ACC QLn HAND STRAP

KIT ACC QLn BELT CLIP REPLACEMENT (20)

KIT ACC QLn320 SOFT CASE (Includes Shoulder Strap)

KIT ACC QLn-EC AC ADAPTER US (type A) CORD (see Sales for other countries)

KIT ACC QLN-EC

KIT ACC QLn220 SOFT CASE (Includes Shoulder Strap)

KIT ACC QLN-EC4 AC ADAPTER US CORD (see Sales for other countries)

KIT ACC EC4 WALL MOUNT

KIT ACC QLn SERIAL CABLE (with strain relief) QL ADAPTER

(female DIN)

KIT ACC QLn SERIAL CABLE, 6’ (with strain relief) PC-DB9

KIT ACC QLn SERIAL CABLE (with strain relief) to MC9000

KIT ACC QLn PC-USB CABLE, 6’ (with strain relief)

KIT ACC QLn SERIAL CABLE (with strain relief) RJ45 to

TELZON ADAPTER

KIT ACC QLn SERIAL CABLE (with strain relief) to LS2208

Scanner

KIT ACC QLn 16 PIN SERIAL CABLE (with strain relief) to

MC3000

KIT ACC QLN220/QLN320 SPARE BATTERY SMART

KIT ACC QLn 11 PIN SERIAL CABLE (with strain relief) to

MC3000

KIT ACC QLn SERIAL DEX CABLE (with strain relief)

KIT ACC QLn SERIAL CABLE (with strain relief) to RJ45

KIT ACC SC2 Li-ION SMART CHARGER, US (type A) CORD

(see Sales for other countries)

KIT, ACC QLn220/320 and ZQ500 SERIES SPARE EXTENDED

BATTERY with LED’s

KIT ACC QLn SERIES SHOULDER STRAP

90


ZQ6 Accessories cont.

P1031365-104

P1024458-002

AC18177-5

BTRY-MPP-34MA1-01

BTRY-MPP-34MAHC1-01

KIT ACC QLn SERIAL CABLE (with strain relief) to

LS2208 SCANNER EXTENDED

BELT,CLIP,QLN,HC

MODEL UCLI72-4 QUAD BATTERY CHARGER (US line cord, see Sales for others)

3400 mAh BATTERY for ZQ6 and ZQ500 SERIES

3400 mAh BATTERY for ZQ6 HEALTHCARE PRINTER

SAC-MPP-3BCHGUS1-01 3-SLOT BATTERY CHARGER

SAC-MPP-6BCHUS1-01 DUAL 3-Slot BATTERY CHARGER

SAC-MPP-1BCHGUS1-01 1-SLOT BATTERY CHARGER

VAM-MPP-VHCH1-01 VEHICLE ADAPTER

P1065668-008 KIT,ACC,QLn,AC ADAPTER,STRAIGHT,30W,HC with US

(type A) CORD

Note • Refer to Appendix A for additional information on Data I/O cables.

91


Appendix A

Interface Cables (RS-232 Cables)

Part Number P1031365-053; DB-9 to 14-Pin Serial

Part Number P1031365-052; 8-Pin DIN to 14-Pin Serial Cable

92


USB Cables

Part Number AT17010-1; USB A to USB Mini B Cable

- GND

- D+

- D-

- VBUS

- VBUS

- D-

- D+

- NC

- GND

Part Number P1031365-055; 4 Position USB Mini to 4-Pin USB (w/

Strain Relief)

Note • Visit the Zebra website at: www.zebra.com/accessories for a listing of interface cables for all Zebra mobile printers.

93


Appendix B

Media Supplies

To insure maximum printer life and consistent print quality and performance for your individual application, it is recommended that only media produced by Zebra be used.

Advantages include:

• Consistent quality and reliability of media products.

• Large range of stocked and standard formats.

• In-house custom format design service.

• Large production capacity which services the needs of many large and small media consumers including major retail chains world wide.

• Media products that meet or exceed industry standards.

For more information go the Zebra website ( www.zebra.com

) and select the Products tab, or refer to the CD included with the printer.

Appendix C

Maintenance Supplies

In addition to using quality media provided by Zebra, it is recommended that the printer be cleaned as prescribed in the maintenance section. The following item is available for this purpose:

• Cleaning Pen (12 pack): p/n 105950-035

94


Appendix D

SETTINGS Menu

DARKNESS

-49

PRINT SPEED

4.0

Set the darkness to the lowest setting that provides good print quality. If you set darkness too high, the label image may print unclearly, bar codes may not scan correctly, or the printhead may wear prematurely.

Select the speed for printing a label (given in inches per second). Slower print speeds typically yield better print quality.

Select the type of media that you are using.

MEDIA TYPE

MARK

If necessary, adjust the position of the media over the tear-off bar after printing.

TEAR OFF

0

95


PRINT WIDTH

576

Specify the width of the labels being used.

The default value is the maximum width for the printer based on the printhead’s DPI value.

Select a print mode that is compatible with your printer options.

PRINT MODE

REWIND

LABEL TOP

0

LEFT POSITION

0

REPRINT MODE

OFF

If necessary, shift the print position horizontally on the label. Positive numbers move the left edge of the image toward the center of the label by the number of dots selected, while negative numbers move the left edge of the image toward the left edge of the label.

When reprint mode is enabled, you can reprint the last label printed either by issuing certain commands or by pressing the DOWN ARROW on the keypad.

96


LABEL LENGTH MAX

39

LANGUAGE

ENGLISH

Set the maximum label length to a value that is at least 1.0 in. (25,4 mm) greater than the actual label length plus the interlabel gap. If you set the value to one that is smaller than the label length, the printer assumes that continuous media is loaded, and the printer cannot calibrate.

If necessary, change the language that the printer displays.

Note • The selections for this parameter are displayed in the actual language to make it easier to find one that you are able to read.

97


TOOLS Menu

PRINT INFORMATION

SETTINGS

PRINT

Prints a printer configuration label, sensor profile, barcode information, font information, images, formats, two-key report, and network settings..

Sets the duration of the LCD backlight in seconds.

BACKLIGHT TIMEOUT

10

POWER UP ACTION

NO MOTION

Set the action for the printer to take during the power-up sequence, i.e. no motion, calibrate, etc.

HEAD CLOSE ACTION

FEED

Set the action for the printer to take when you close the printhead, i.e. feed, calibrate, etc.

LOAD DEFAULTS

FACTORY

98


LABEL LENGTH CAL

DIAGNOSTIC MODE

ENABLED

Use this diagnostic tool to cause the printer to output the hexadecimal values for all data received by the printer.

ZBI ENABLED?

NO

This menu item indicates if the Zebra Basic

Interpreter (ZBI 2.0TM.) option is enabled on your printer.

PASSWORD PROTECT

SELECTED

PRINT TEST FORMAT

DARKNESS

Performs a print test in progressively darker patterns.

99


NETWORK Menu

ACTIVE PRINT SERVER

NONE

Informs the user of the presence of an active server. Only one print server can be installed at a time, therefore the print server installed is the active print server.

Informs the user network being used.

PRIMARY NETWORK

WIRELESS

View, and if necessary, change the printer’s WLAN IP address.

WLAN IP ADDRESS

0.0.0.0

View, and if necessary, change the WLAN subnet mask.

WLAN SUBNET MASK

255.255.255.0

View, and if necessary, change the default

WLAN gateway.

WLAN GATEWAY

0.0.0.0

100


This parameter tells if the user or the server selects the WLAN IP address.

WLAN IP PROTOCOL

ALL

WLAN MAC ADDRESS

00:19:70:7A:20:44

View the WLAN Media Access Control

(MAC) address of the wireless print server that is installed in the printer.

ESSID

DSF802LESS54

AP MAC ADDRESS

00:05:9A:3C:78:00

The Extended Service Set Identification

(ESSID) is an identifier for your wireless network. This setting, which cannot be modified from the control panel, gives the ESSID for the current wireless configuration.

View the AP MAC address associated with the printer.

View the network channel.

CHANNEL

101


View, and if necessary, change the printer’s network signal.

SIGNAL

0

View, and if necessary, change the printer’s wired IP address.

WIRED IP ADDRESS

0.0.0.0

WIRED SUBNET MASK

255.255.255.0

View, and if necessary, change the printer’s wired subnet mask.

View, and if necessary, change the wired gateway setting.

WIRED GATEWAY

0.0.0.0

WIRED IP PROTOCOL

ALL

This parameter tells if the user (permanent) or the server (dynamic) selects the IP address. If a dynamic option is chosen, this parameter tells the method(s) by which the wired or wireless server receives the IP address from the server.

102


WIRED MAC ADDRESS

00:07:4D:3F:D3:B2

View, and if necessary, change the printer’s network signal.

View, and if necessary, change the printer’s wired IP address.

IP PORT

6101

View, and if necessary, change the printer’s wired subnet mask.

IP ALT PORT

9100

PRINT INFORMATION

NETWORK

RESET NETWORK

103


VISIBILITY AGENT

LOAD DEFAULTS

NETWORK

104


BATTERY Menu

HEALTH

GOOD

Indicates the current health of the battery, i.e. Good, Past Useful Life, etc.

View the current charging cycle count of the battery.

CYCLE COUNT

3

SERIAL NUMBER

Indicates the serial number of the battery pack.

TIMEOUT (SECONDS)

0

View, and if necessary, change the battery timeout.

View the current voltage level of the battery pack.

VOLTAGE

8.54

105


WARNING

6.87 (176)

DTR CONTROL

OFF

PREDICTED CAPACITY

100%

Battery capacity measured in mAH.

BATTERY CAPACITY

MAH

CHARGER STATUS

Indicates the presence of a battery charger.

106


BATTERY HEALTH

107


LANGUAGES Menu

LANGUAGE

ENGLISH

If necessary, change the language that the printer displays.

Note • The selections for this parameter are displayed in the actual languages to make it easier to find one that you are able to read.

COMMAND LANGUAGE

HYBRID_XML_ZPL

Set the format command character to match what is used in your label formats.

COMMAND CHAR

^ (5E)

Set the control prefix character to match what is used in your label formats.

CONTROL CHAR

~ (7E)

108


DELIMETER CHAR

, (2E)

Set the delimiter character to match what is used in your label formats.

Select the mode that matches what is used in your label formats.

ZPL MODE

ZPL II

VIRTUAL DEVICE

NONE

109


SENSORS Menu

MEDIA STATUS

OK

Informs the user of the presence or absence of media in the printer.

LABEL LENGTH CAL

TAKE LABEL

0

Note • This value is set during sensor calibration.

Do not change this setting unless you are told to do so by Zebra Technical Support or by an authorized service technician.

110


PORTS Menu

BAUD RATE

19200

Select the baud value that matches the one being used by the host computer.

Select the data bits value that matches the one being used by the host computer.

DATA BITS

8

Select the parity value that matches the one being used by the host computer.

PARITY

NONE

Select the stop bits value that matches the one being used by the host computer.

STOP BITS

1

HOST HANDSHAKE

RTS/CTS

Select the handshake protocol that matches the one being used by the host computer.

111


HALT ON ERROR

YES

Select YES or NO to halt printing upon the occurrence of an error.

112


BLUETOOTH Menu

BLUETOOTH ADDRESS

NO BLUETOOTH RADIO

View the Bluetooth address for the presence of a BT radio.

View the mode of the BT radio.

MODE

SLAVE

View the discovery status, i.e. ON or OFF.

DISCOVERY

ON

View the connection status of the BT radio, i.e. YES or NO.

CONNECTED

NO

View the Bluetooth spec version.

BT SPEC VERSION

NO RADIO

113


MIN SECURITY MODE

1

View, and change if necessary, the minimum security mode of the BT radio.

MFI CAPABILITY

PRESENT

Informs the user of the presence or availability of Made for iPhone (MFi) capability

114


Appendix E

Serial and PCC Number Locations for ZQ6 Printers

Serial Number

Barcode

XXX-XXXXXXXX-XX

PLACE BAR CODE HERE

XXXXSYYWWNNNNN

PCC:

S/N:

PLACE BAR CODE HERE

15A 7,4V cove

QLn320

Made

中

PCC Barcode

ZQ620

(Bottom View)

Important • Due to compliance and customs restraints, an integrator may not be able to ship a printer purchased in one country to another country based on the limitations imposed by regional SKUs.

The country code identified in the printer SKU determines the area of the world in which the printer can be used.

115


Appendix F

Battery Disposal

The EPA certified RBRC ® Battery Recycling Seal on the Lithium-Ion (Li-Ion) battery supplied with your printer indicates Zebra Technologies

Corporation is voluntarily participating in an industry program to collect and recycle these batteries at the end of their useful life, when taken out of service in the United States or Canada. The RBRC program provides a convenient alternative to placing used Li-Ion batteries into the trash or the municipal waste stream, which may be illegal in your area.

Important • When the battery is depleted, insulate the terminals with tape before disposal.

Please call 1-800-8-BATTERY for information on Li-Ion battery recycling and disposal bans/restrictions in your area.

Zebra Technologies Corporation’s involvement in this program is part of our commitment to preserving our environment and conserving our natural resources.

Outside North America, please follow local battery recycling guidelines.

Product Disposal

The majority of this printer’s components are recyclable. Do not dispose of any printer components in unsorted municipal waste. Please dispose of the battery according to your local regulations, and recycle the other printer components accordingto your local standards.

For more information, please see our web site at: http://www.zebra.com/environment .

116


Appendix G

Alert Messages

The ZQ6 printers will display the following alert messages to inform the user of various fault conditions that might occur with the ZQ610 and ZQ620.

Message

AckAlertOptionBoardInvalid

AckAlertYN1

AckAlertNoUsbDriveFound

AckAlertAllFilesPrinted

AckAlertAllFilesStored

AckAlertTooManyUsbHostDevices

AckAlertUnsupportedUsbHostDevice

AckAlertUnsupportedUsbHostFilesystem

AckAlertErrorPrintingFile

AckAlertErrorStoringFile

AckAlertErrorPrintingFileContinue

AckAlertErrorStoringFileContinue

AckAlertFirmwareFoundContinue

AckAlertUsbMirrorAutoPrompt

AckAlertUseUsbMemoryDevicePrompt

AckAlertBluetoothPairingPassKey

AckAlertInvalidZplTemplateFile

AckAlertCoreDumpPresent

AckAlertInvalidComplianceFile

AckAlertHeadElementTestFailed

AckAlertUsbPowerError

AckAlertFileSystemWriteError

AckAlertAvalancheError

AckAlertAvalancheTextMessage

AvalanchePerformingUpdate

AvalancheUpdateComplete

BatteryHealthReplace

BatteryHealthNearDeath

BatteryHealthShutdown

BatteryAuthenticationFail

BatteryOverTemp

Type

WARNING

INFO

WARNING

INFO

INFO

WARNING

WARNING

WARNING

ERROR

ERROR

ERROR

ERROR

INFO

INFO

INFO

INFO

ERROR

INFO

ERROR

ERROR

ERROR

ERROR

ERROR

INFO

INFO

INFO

WARNING

WARNING

ERROR

ERROR

WARNING

Color

YELLOW

GREEN

YELLOW

GREEN

GREEN

YELLOW

YELLOW

YELLOW

RED

RED

RED

RED

GREEN

GREEN

GREEN

GREEN

RED

GREEN

RED

RED

RED

RED

RED

GREEN

GREEN

GREEN

YELLOW

YELLOW

RED

RED

YELLOW

117


Message

BatteryUnderTemp

BatteryChargeFault

BatteryLow

BatteryRemoved

BadFirmwareDownload

BatchCount

BluetoothPinInvalid

BluetoothPairing

BluetoothPairingAccepted

BluetoothPairingRejected

BluetoothPairingFailed

BluetoothDisplayPasskey

CancelAll

CancelOne

CalibrationMediaInput

CalibrationMediaRunning

CalibrationRibbonRunning

CalibrationRibbonInput

CountryCodeNotSelected

CutError

DownloadingOptionBoardFirmware

DownloadingFirmware

HeadOpen

HeadOverTemp

HeadUnderTemp

HeadCold

HeadAuthenticationFailed

HeadThermistorFault

HeadIdentificationFailed

HeadMaintenanceNeeded

MediaLow

MediaOut

MirroringFile

Mirroring

MirroringApplication

MirroringCommands

MirroringFeedback

118


WARNING

WARNING

WARNING

ERROR

ERROR

ERROR

INFO

INFO

ERROR

INFO

INFO

INFO

INFO

INFO

ERROR

INFO

INFO

INFO

INFO

INFO

INFO

INFO

Type

WARNING

ERROR

WARNING

WARNING

ERROR

INFO

ERROR

INFO

INFO

ERROR

WARNING

ERROR

INFO

INFO

ERROR

YELLOW

YELLOW

YELLOW

RED

RED

RED

GREEN

GREEN

RED

GREEN

GREEN

GREEN

GREEN

GREEN

RED

GREEN

GREEN

GREEN

GREEN

GREEN

GREEN

GREEN

Color

YELLOW

RED

YELLOW

YELLOW

RED

GREEN

RED

GREEN

GREEN

RED

YELLOW

RED

GREEN

GREEN

RED

Message

MirrorProcessingFinished

MotorOverTemp

MagCardReaderActive

OutOfMemoryStoringGraphic

OutOfMemoryStoringFont

OutOfMemoryStoringFormat

OutOfMemoryStoringBitmap

OperationProgress

OptionalAlertKeyP2

PaperJam

PasswordInvalid

PauseRequest

PrinterError

PowerOff

PowerReset

PowerSleep

PowerSupplyError

PrintHeadShutdown

ReplaceHead

RfidError

RfidNotPresent

RibbonOut

RibbonIn

RibbonLow

StartingApplication

WlanLossSignal

WlanResumeSignal

WlanInvalidChannels

WlanInvalidSecurityMode

WmlError

WritingFirmwareToFlash

Color

GREEN

YELLOW

GREEN

RED

RED

RED

RED

GREEN

GREEN

YELLOW

RED

YELLOW

RED

GREEN

GREEN

GREEN

RED

YELLOW

RED

RED

GREEN

RED

YELLOW

GREEN

GREEN

YELLOW

GREEN

RED

RED

RED

GREEN

Type

INFO

WARNING

INFO

ERROR

ERROR

ERROR

ERROR

INFO

INFO

WARNING

ERROR

WARNING

ERROR

INFO

INFO

INFO

ERROR

WARNING

ERROR

ERROR

INFO

ERROR

WARNING

INFO

INFO

WARNING

INFO

ERROR

ERROR

ERROR

INFO

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Appendix H

Using Zebra.com

The following examples illustrate the search function on Zebra’s website for finding specific documents and downloads.

Example 1: Find the ZQ6 User Guide.

Go to http://www.zebra.com/us/en/support-downloads.html

Type the appropriate printer name in search box.

Type Printer Name

(i.e. ZQ620)

Scroll down on the ZQ6 page below for printer support pages.

120


Click on the “Get Support” button for How-To videos, manuals, drivers, firmware and software & utilities.

Click on the appropriate tab listed below for various help topics.

121


Appendix I

Product Support

When calling with a specific problem regarding your printer, please have the following information on hand:

• Model number/type (e.g. ZQ620)

• Unit serial number (refer to Appendix E)

• Product Configuration Code (PCC) (refer to Appendix E)

In the Americas contact:

Regional Headquarters

Zebra Technologies Corporation

3 Overlook Point

Lincolnshire, Illinois 60069 U.S.A.

T: +1 847 634 6700

Toll Free: +1 866 230 9494

F: +1 847 913 8766

Technical Support

T: +1 877 275 9327

F: +1 847 913 2578

Hardware: [email protected]

Software: [email protected]

Customer Service Dept.

For printers, parts, media, and ribbon, please call your distributor, or contact us.

T: +1 877 275 9327

E: [email protected]

In Europe, Africa, the Middle East, and India contact:


Zebra Technologies Europe Limited

Dukes Meadow

Millboard Road

Bourne End

Buckinghamshire SL8 5XF, UK

T: +44 (0)1628 556000

F: +44 (0)1628 556001


T: +44 (0) 1628 556039

F: +44 (0) 1628 556003




T: +44 (0) 1628 556032

F: +44 (0) 1628 556001


In the Asia Pacific region contact:


Zebra Technologies Asia Pacific

Pte. Ltd.

71 Robinson Road

#05-01/02/03 Parakou Building

Singapore 068913

T: +65 6858 0722

F: +65 6885 0838


T: +65 6858 0722

F: +65 6885 0838

E: (China) [email protected]

All other areas: [email protected]



T: +65 6858 0722

F: +65 6885 0836

E: (China) [email protected]

All other areas: [email protected]

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Index

A

Accessories 21–30 , 65–68 , 90

AC Power Adapter 24

Adaptive Print Performance 48

Alert Messages 45

Appendix A, USB Cables 92

Appendix B, Media Supplies 94

Appendix C, Maintenance Supplies 94

Appendix D, Parameters Menus 95

Appendix E, Serial and PCC 115

Appendix F, Battery Disposal 116

Appendix G, Alert Messages 117

Appendix H, Using Zebra.com 120

Appendix I, Product Support 122

B

Battery, health 21

Battery, installing 17

Battery pack

Power Precision 11

Battery Safety 20

Belt Clip 65

Black Mark Dimensions 60

Bluetooth 54

Bluetooth, minimum security modes

56

Bluetooth, networking 54

Bluetooth, security modes 55

C

Cable Communication 51

Charger, battery 20–30

1-Slot Charger 29

3-Slot Charger 30

AC Power Adapter 24

Ethernet Cradles 25

Smart Charger 2 21

UCLI72 Quad Charger 22

Charger Safety 20

Communication Port 84

Communications Diagnostics 75

Configuration Label, sample 77

123


CPCL Font and Bar Code

Specifications and Commands

82

Cradles, Ethernet and Charging 25

D

Designing Labels 58

Dimensions, ZQ610 88

Dimensions, ZQ620 86

Document Conventions 8

Draft Mode 48

E

Ethernet Cradles 25

G

General Cleaning Instructions 69

Getting Ready to Print 17

H

Healthcare Printers 34

Home Menu Screen 42

Home Screen Icons & Parameters 44

I

Installing the Battery 17

Introduction to the ZQ6 Printers 9

L

Label Areas 60

Label Design Examples 61

LCD Control Panel 39 , 72

M

Made for iPhone (MFi) 13

Media, loading 31

Mounting Dimensions ZQ610 89

Mounting Dimensions ZQ620 87

N

Near Field Communication (NFC)

13

,

63

P

Power Save Mode 47

Power-Up Sequences 46

Preventive Maintenance 69

Printer Status Icons 40

Printing Method

Direct Thermal 12

Programming language

CPCL 9

Q

QR Code 13

Quad Charger, cycle times 23

Quad Charger, UCLI72-4 22

R

RS-232C Communications 51

S

Shoulder Strap 66

Sleep Mode 47

Smart Battery, PowerPrecision+ 11

Smart Charger-2 (SC2) Single Battery

Charger 21

Soft Case 67

Specifications, label 81

Specifications, memory and communications 80

Specifications, physical, environmental and electrical 85

Specifications, printing 80

Status Bar Icons 40

T

Troubleshooting, tests 75

Troubleshooting, topics 73

V

Verify printer is working 49

W

Wearing the Printer 65

WLAN, overview 57

Z

Zebra Setup Utilities 53

Zebra Setup Utility (Android) 53

ZPL Font and Bar Code Specifications and Commands 83

ZQ6 Accessories 90

124



3 Overlook Point


P: +1 847.634.6700 or F: +1 847.913.8766

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