Siemens OpenStage 60 G, OpenStage 60 SIP User Manual

Documentation

OpenScape Voice

OpenStage 60 SIP, OpenStage 60 G SIP

OpenStage 80 SIP, OpenStage 80 G SIP

OpenStage Key Module

User Guide

Siemens Enterprise Communications www.siemens-enterprise.com

V1 R3.x

V1 R4.x

2

Important information


Q

For safety reasons, the telephone should only be supplied with power:

• using the original power supply unit.

Part number: L30250-F600-C14x (x: 1=EU, 2=US,

3=UK) or

• in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard.

Never open the telephone or a key module. Should you encounter any problems, contact the responsible administrator.

Use only original Siemens accessories. The use of other accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.

Trademarks

The device conforms to the EU directive 1999/5/EC as attested by the CE marking.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.

Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative.

The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC.

Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment.


Location of the telephone

• The telephone should be operated in a controlled environment with an ambient temperature between 5°C and 40°C.

• To ensure good speakerphone quality, the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.

• Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing.

• Do not operate the telephone in damp environments, such as bathrooms.

Product support on the internet

Information and support for our products can be found on the Internet at: http://www.siemens-enterprise.com/ .

Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at: http://wiki.siemens-enterprise.com/ .

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Contents

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General information. . . . . . . . . . . . . . . . . . . . . . . . . . .13

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 14

Single-line telephone/multi-line telephone. . . . . . . . . . . . . . . . . . . . . . . 15

Getting to know your OpenStage phone . . . . . . . . .16

The user interface of your OpenStage . . . . . . . . . . . . . . . . . . . . . . . . . 16

Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 18

OpenStage Key Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

OpenStage Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Keys and controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Audio controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Mode keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

TouchGuide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Programmable sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Trunk keys (on multi-line phones only). . . . . . . . . . . . . . . . . . . . . . . 26

Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Graphic display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Display keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Context-dependent displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Video link display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Camera test with "Self view" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Disabled video function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Telephony dialogs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Context menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Pop-up window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Application tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Contents

Applications available on your OpenStage phone 40

Application navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Telephony interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Single-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Multi-line view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Phonebooks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

LDAP directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Managing call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Entry details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using an entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Program/Service menu/Applications menu . . . . . . . . . . . . . . . . . . . . . 51

User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Help function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Answering a call via the loudspeaker (speakerphone mode) . . . . . . 56

Answering a call with a headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Picking up call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Picking up a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Switching to speakerphone mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Switching from headset to speakerphone mode . . . . . . . . . . . . . . . . . 61

In standard mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

In U.S. mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Listening to voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66

Second alert. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Two calls simultaneously . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

While dialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Immediate dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . 72

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Contents

Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . 75

Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Ending a consultation call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Canceling a consultation call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 79

Putting on hold and retreiving successively or simultaneously . . . . 80

Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Activate or deactivate immediate forwarding . . . . . . . . . . . . . . . . . 83

Saving destination phone numbers for call forwarding . . . . . . . . . . 84

Activate/deactivate call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . 86

Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Requesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Permitting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Calling back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Programmable sensor keys . . . . . . . . . . . . . . . . . . . .93

List of available functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Programming sensor keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Beginning programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Programming enhanced functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Repertory dial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Feature toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Using sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Example 1: Calling saved number . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Example 2: Call Waiting Activating/deactivating . . . . . . . . . . . . . . . 98

Example 3: Immediate ring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Resetting sensor keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Enhanced phone functions. . . . . . . . . . . . . . . . . . . .100

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Rejecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Contents

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Dialing with the DDS key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Dialing from the local phonebook . . . . . . . . . . . . . . . . . . . . . . . . . 118

Dialing from the LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . 119

Calling a contact from a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Using autodial delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

System-supported conference . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Making calls with multiple lines . . . . . . . . . . . . . . 127

Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Accepting calls for the primary line . . . . . . . . . . . . . . . . . . . . . . . . 127

Accepting calls for secondary lines . . . . . . . . . . . . . . . . . . . . . . . . 127

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Manual trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Automatic trunk seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Dialing the last dialed number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Forwarding calls on primary line . . . . . . . . . . . . . . . . . . . . . . . . . . 129

During calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Making and receiving calls on a single line . . . . . . . . . . . . . . . . . . 130

Making and receiving calls with multiple lines . . . . . . . . . . . . . . . . 131

Putting a line on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Lines with hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . 133

Busy override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Direct station selection keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Calling a station directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135

Call pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Deflecting a call to a DSS station . . . . . . . . . . . . . . . . . . . . . . . . . 137

LED display on DSS keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Making calls in an executive-secretary team . . . . . . . . . . . . . . . . . . . . 138

Sample scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Connecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

DSS keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Using line overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

"Executive-secretary" with Executive/Assistant Cockpit . . . . . . . . . . . 143

Sample scenarios. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Function overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Launching the E/A Cockpit from the secretary . . . . . . . . . . . . . . . 145

Managing call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Managing secretary statuses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Making calls in the E/A Cockpit team . . . . . . . . . . . . . . . . . . . . . . 150

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Contents

Settings for multi-line phones (keyset) . . . . . . . . . . . . . . . . . . . . . . . . 151

Displaying the line in the "Overview" tab . . . . . . . . . . . . . . . . . . . . 151

Setting the time for a delayed ringer . . . . . . . . . . . . . . . . . . . . . . . 152

Configuring the "Overview" tab display . . . . . . . . . . . . . . . . . . . . . 153

Line preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Rollover for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

Phonebooks and call lists . . . . . . . . . . . . . . . . . . . .156

Personal phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Creating a new contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Editing a contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Selecting a preferred phone number . . . . . . . . . . . . . . . . . . . . . . . 157

Deleting all phonebook entries . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Managing contact groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Deleting a group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Saving a picture for a contact. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Quick search in the phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Changing the display format for contacts . . . . . . . . . . . . . . . . . . . 161

LDAP database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Finding an LDAP entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Quick search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Copying entries to the local phonebook . . . . . . . . . . . . . . . . . . . . 165

Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Viewing details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Deleting entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166

Copying entries from the call lists into the personal phonebook . . 167

Activating/deactivating the call journal . . . . . . . . . . . . . . . . . . . . . . 168

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

Deactivating the ring tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Enabling "Do not disturb" via a key. . . . . . . . . . . . . . . . . . . . . . . . . 170

Enabling "Do not disturb" via the idle menu . . . . . . . . . . . . . . . . . . 170

Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Locking the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Mobility function . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . 177

Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . 177

Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . 178

Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178

Logging off from the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Contents

Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Logging on with forced logoff at a remote phone . . . . . . . . . . . . . 180

Logging on with forced, delayed logoff at a remote phone . . . . . . 181

Video function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Activating and deactivating the function temporarily . . . . . . . . . . . 182

Self view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Video link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184

Installing a USB camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Connecting a USB camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Activating and deactivating the video function . . . . . . . . . . . . . . . 185

OpenScape Voice functions . . . . . . . . . . . . . . . . . . 186

Feature toggle key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Temporarily activate anonymous calling for the next call. . . . . . . . 188

Temporarily deactivate anonymous calling for the next call . . . . . 188

Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Accepting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Using abbreviated dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Call tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

Hunt group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . . 194

Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Serial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Parallel call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Park a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Unparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

Muted silent monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200

One-way Intercom and Two-way Intercom function . . . . . . . . . . . . . . 201

One-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Two-way Intercom . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Announcing the local phone number . . . . . . . . . . . . . . . . . . . . . . . . . . 203

9

Contents

Dialling the last caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

Retrieving and dialling the last answered caller . . . . . . . . . . . . . . . 204

Retrieving and dialling the phone number of the last caller dialled 204

Picking up out-of-hours calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Table of codes for OpenScape Voice functions. . . . . . . . . . . . . . . . . . 206

Individual phone configuration . . . . . . . . . . . . . . .207

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Adjusting the display to a comfortable reading angle . . . . . . . . . . 207

Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Lamp brightness for TouchSlider. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Set the sensitivity of the TouchGuide . . . . . . . . . . . . . . . . . . . . . . . . . 209

Contrast for the OpenStage Key Module . . . . . . . . . . . . . . . . . . . . . . 210

Screensaver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Activating the screensaver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Automatic screensaver activation . . . . . . . . . . . . . . . . . . . . . . . . . 212

Setting the fade time for the screensaver . . . . . . . . . . . . . . . . . . . 213

Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Volumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Activating/deactivating the ringer. . . . . . . . . . . . . . . . . . . . . . . . . . 223

Adjusting the volume during a call . . . . . . . . . . . . . . . . . . . . . . . . . 223

Nonsecure voice communication tone and message . . . . . . . . . . 224

Key click. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226

Country-specific setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Context menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

Activating/deactivating automatic menu display . . . . . . . . . . . . . . 229

Setting the display time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

10

Contents

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230

Activating and deactivating Bluetooth . . . . . . . . . . . . . . . . . . . . . . 230

Open Bluetooth discoverability . . . . . . . . . . . . . . . . . . . . . . . . . . . 231

Bluetooth name for your OpenStage . . . . . . . . . . . . . . . . . . . . . . . 232

Configuring pairing settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Entering the pairing PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Managing Bluetooth devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Blacklist for Bluetooth devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . 240

Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Discoverability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245

Transferring contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Receiving a vCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Sending a vCard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Using a Bluetooth headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248

Connecting the Bluetooth headset . . . . . . . . . . . . . . . . . . . . . . . . 248

Testing a Bluetooth headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Using a Bluetooth Conference Phone . . . . . . . . . . . . . . . . . . . . . . . . . 250

Connecting a "Konftel 60W" Bluetooth conference phone . . . . . . 250

Testing the "Konftel 60W" Bluetooth conference phone . . . . . . . . 251

Backup/restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253

Saving user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

Restoring user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Deleting a user backup on a storage medium . . . . . . . . . . . . . . . . . . . 256

Displaying and checking backups on USB media . . . . . . . . . . . . . . . . 257

Call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258

Explanations of recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

The following features are not supported:. . . . . . . . . . . . . . . . . . . 260

Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

Multiline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260

11

Contents

Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Using the call recording feature . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Automatic call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Manual call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Call recording with AutoStart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262

Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . 264

Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . 265

Your call is paused and reconnected during the recording. . . . . . . 265

Setting up a conference during recording . . . . . . . . . . . . . . . . . . . 266

Adding conference participants during the recording . . . . . . . . . . 266

Your call is included in a conference during the recording. . . . . . . 267

Putting a line on hold manually during the recording . . . . . . . . . . . 267

Diagnostic information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269

Web interface (WBM) . . . . . . . . . . . . . . . . . . . . . . . .271

Calling up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271

User pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 277

Local user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .278

Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . 278

User menu display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278

Key functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Display icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

12

General information


About this manual

This document contains general descriptions of the technical options, which may not always be available in individual cases. The respective features must therefore be individually defined in the terms of the contract.

If a particular function on your phone is not available to you, this may be due to one of the following reasons:

• The function is not configured for you or your telephone. Please contact your system support representative.

• Your communications platform does not feature this function. Please contact your Siemens sales partner for information on how to upgrade.

This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. It contains important information on the safe and proper operation of your OpenStage phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network.

These instructions should be read and followed by every person installing, operating or programming an OpenStage phone.

For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit.

This user guide is designed to be simple and easy to understand, providing clear step-by-step instructions for operating your OpenStage phone.

Administrative tasks are dealt with in a separate manual. The Quick Reference Guide contains quick and reliable explanations of frequently used functions.

Symbols used in the manual

Operations and settings that can be made both at the phone and over the

Web interface are indicated by an icon and page reference.

V is a reference to an operation or setting performed directly on the phone z is a reference to an operation or setting performed via the Web-interface

13


Service

The Siemens service department can only help you if you experience problems or defects with the phone.

Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.

For queries regarding connection of the telephone, please contact your network provider.

If you experience problems or defects with the phone, please dial the service number for your country.

Intended use

The OpenStage phone is a desktop unit designed for voice transmission and for connection to the LAN. It can also be used as a workstation device.

Any other use is regarded as unauthorized.

Telephone type

The identification details (exact product designation and serial number) of your telephone can be found on the nameplate on the underside of the base unit. Specific details concerning your communications platform can be obtained from your service technician.

Please have this information ready when you contact our service department regarding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the telephone

(front right) should be kept clear.

The optimum handsfree distance is 20 in. (50 cm).

• Proceed as follows to optimize display legibility:

– Turn the phone to tilt the display. This ensures you have a frontal view of the display while eliminating light reflexes.

– Adjust the contrast as required page 207.

14


Single-line telephone/multi-line telephone

Your OpenStage is a "multi-line telephone" . This means that multiple lines can be configured, which is not the case with single-line phones. Each line is assigned an individual phone number which you can use to make and receive calls.

The programmable sensor keys function as line keys on multi-line phones page 26.

The "Overview" tab on the telephony interface provides information about the lines configured on your phone and the current status of each line page 42.

When using a multi-line phone to make and receive calls, certain particularities must be taken into account page 127.

15

Getting to know your OpenStage phone


The following sections describe the most frequently used operating elements and the displays on your OpenStage phone.

The user interface of your OpenStage

The diagram shows an OpenStage 60/60 G SIP, the description applies to both product variants.

9

5

2

1

3

6 7

8

4 10

1 You can make and receive calls as normal using the handset .

2

The large graphic display permits intuitive operation of the phone page 30.

3

4

The mode keys

allow easy operation of the applications featured on your telephone. To select a tab within a function press the relevant key repeatedly until the required tab is displayed page 22.

Use the

TouchGuide

to navigate conveniently through the applications on your telephone page 23.

5

6

7

8

9

10

You can customize your telephone by assigning phone numbers and functions to the programmable sensor keys page 25.

The function keys

allow you to call up the most frequently used functions during a call (e.g. Disconnect) page 21.

Audio keys

are also available, allowing you to optimally configure the audio features on your telephone page 21.

The

TouchSlider

allows you to adjust the current volume (e.g. telephone rings - ringer volume) page 21.

Incoming calls and new voice messages are visually signalled via the alert bar

.

The keypad

can be used to enter phone numbers and text page 28.

16


Ports on the underside of the phone

Power supply unit

(if necessary)

USB memory stick or USB camera

PC

(e.g. OpenStage Manager)

Network switch

Country specific cable

Headset

Key Module

Handset

OpenStage operating features

Display type

Illuminated display

Programmable sensor keys

Full-duplex speakerphone function

Headset

USB master

Interface for key modules

Bluetooth

OpenStage 80

Color

TFT

10/100 Mbps switch page 18

640x480

;

9

;

;

;

;

;

;

1000 Mbps switch page 18

Web-Based Management (WBM)

;

80 G

Color

TFT

60

Color

TFT

60 G

Color

TFT

640x480

;

9

;

;

;

;

;

320x240

;

8

;

;

;

;

;

;

320x240

;

8

;

;

;

;

;

;

; ;

;

;

To avoid damaging your OpenStage phone, make sure you use the adapter cable C39195-Z7704-A5 when connecting a USB stick.

Do not connect a USB hub to the USB master as this can cause stability problems.

17


Using network ports more efficiently

OpenStage 60/80 SIP has a built-in 10/100 Mbps Ethernet switch.

OpenStage 60 G/80 G SIP has a 1000 Mbps Ethernet switch. This means that you can directly connect one additional network device in each case

(e.g. a PC) via the telephone with the LAN. The telephone-PC connection option must first be activated on the telephone by administrator.

Network switch OpenStage 60/80 SIP or OpenStage 60 G/80 G SIP PC

Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly.

18



The OpenStage Key Module is a key module attached to the side of the phone that provides 12 additional illuminated, programmed keys.

Like keys on the phone, these keys can be programmed and used according to your needs page 25.

You can attach up to two OpenStage Key Modules to your OpenStage 60/

80 SIP.

The diagram shows an OpenStage Key Module for OpenStage 80 SIP.

19


OpenStage Manager

This program offers an additional option for tailoring your OpenStage to your personal needs.

OpenStage Manager is suitable for the following models:

• OpenStage 60 (SIP/HFA)

• OpenStage 60 T

• OpenStage 80 (SIP/HFA)

• OpenStage 80 T

• OpenStage 60 G / 80 G (SIP/HFA)

Features

• Phonebook management

• Assignment of images to contacts

• Synchronization of contacts

• Save and restore

• Key programming

• Screensaver

• Ringtones

Contact your administrator for the latest version of OpenStage

Manager.

20


Keys and controls

Function keys

Key Function when key is pressed s

End (disconnect) call page 62.

r

Activating/deactivating call forwarding page 82.

q

Key currently has no function

Audio controls

Audio keys

Key Function when key is pressed n

Activate/deactivate the loudspeaker page 56.

o

Activate/deactivate headset page 57.

p Activate/deactivate microphone (also for speakerphone mode) page 75.

TouchSlider

Similar to the TouchGuide page 23, you can set properties for your telephone, such as the volume, by sliding your finger over the TouchSlider.

The blue illuminated slider control displays the volume setting for the current tone (ring tone, handset tone and loudspeaker tone). You can adjust the volume by moving the slider left or right.

Set the lamp brightness of the TouchSlider page 208.

21


Mode keys

These sensor keys allow you to switch to the required application with the simple stroke of a key. To select a tab within an application press the relevant key repeatedly until the required tab is displayed.

Key t

Function when key is pressed

LED display

Display telephony interface page 41

Blue: The function is active. u Display phonebooks page 44

Blue: The function is active.

w

Display call lists page 47


White: New entry in call list x Blue: The function is active.

White: New voicemail v y

Display voicemails page 50

Display Program/Service menu/Applications menu page 51

Display Help function page 53



The icons for the mode keys also appear on the display page 39.

22


TouchGuide

Before using the telephone, remove the protective covering from the TouchGuide ring surface.

With this control, you can manipulate most of your phone’s functions as well as its displays.

Operation

Press the c

key.

Press the a

key.

Press the d

key.

Functions when key is pressed

In idle mode:

• Open the idle menu page 32

In lists and menus:

• Go to next level

Entry selected:

• Perform action

You can now access a context menu:

• Open the context menu

In lists and menus:

• One level back

Entry selected:

• cancel action

In input fields:

• Delete character to the left of the cursor

In lists and menus:

• Scroll down

• Hold down: Jump to the end of the list/menu

Press the b

key.

In lists and menus:

• Scroll up

• Hold down: Jump to the start of the list/menu

Move your finger around the inner wheel

W

.

Press the i

key.

In lists and menus:

• Scroll up or down

In input fields:

• Select a character in the display keyboard page 31

• Set the sensitivity page 209

Entry selected:

• Perform action

• Initiate call

23


Browsing in the call list and phonebook tabs

If you are in the phonebook, you normally navigate between the "Personal" and "Corporate" tabs using the u

key or if you are in the call lists you navigate between the "Missed", "Received", "Dialed" and "Forwarded" tabs using the w

key,

Alternatively you can use the TouchGuide to navigate between the tabs.

Firstly use the b

key to enter the tab row and move left or right using the a

and c

keys. Once you have reached the required tab, click the d

or i

to change to the associated selection list.

If you are in one of the phonebook or caller lists or in one of the settings menu, you are go back to the telephony interface by repeatedly pressing the a

key.

24


Programmable sensor keys

Your OpenStage 80 SIP has nine (OpenStage 60 SIP: eight) illuminated sensor keys. You can assign functions or numbers to them.

To open the programming menu, press and hold down the relevant sensor key page 94.

To activate the programmed function, briefly press the relevant key page 98.

Increase the number of programmable sensor keys by connecting a key module page 19.

Depending on how they are programmed, you can use the sensor keys as:

• Function keys page 93

• Repdial keys page 93

• Direct station selection keys page 135

Touch the key briefly to activate the programmed function or dial the stored number page 98.

If you hold the key pressed, you are prompted as to whether to start programming this function key.

If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu

(ask your administrator about the current setting).

A label indicating the key’s function is displayed to the left of the key; it cannot be changed. You can change the labels for repdial keys according to your requirements.

The status of a function is shown by the LED on the corresponding sensor key.

Line and DDS keys can only be programmed by administrator via the service menu.

Meaning of LED displays on function keys

LED Meaning of function key

S

Off

T

Flashing

1

The function is deactivated.

Indicates the function status.

R

On The function is activated.

[1] In this manual, flashing sensor keys are identified by this icon, regardless of the flashing interval. The flashing interval represents different statuses, which are described in detail in the corresponding sections of the manual.

25


Trunk keys (on multi-line phones only)

The programmable sensor keys on multi-line phones function as trunk keys. Each key programmed with the "Line" function is handled as a line.

This means up to 9 line keys can be configured on OpenStage 80 SIP and up to 8 on OpenStage 60 SIP.

A distinction is drawn here between primary, secondary and phantom lines. Each of these line types can be used on a private or shared basis page 27.

Primary line

All multi-line telephones have a primary line. This line can be reached in the usual manner via your public phone number. Incoming calls are signaled on this line.

To avoid conflict between individual multi-line phones, the functions

"Do not disturb" and "Call forwarding" can only be used for the primary line.

Secondary line

The secondary line on your phone is used as a primary line by another subscriber of the line trunk group. Your primary line, which is configured on another telephone in the line trunk group, simultaneously functions as the secondary line on that telephone.

Phantom line

Phantom lines are not used as primary lines by any telephones in the line trunk group. Phantom lines are established when the number of lines provided by a communications system exceeds the number of available telephones.

26


Line utilization

•

Private line

: A line that is used by a single telephone. This line cannot be used as a secondary line by another telephone.

•

Shared line

: A line that is configured on multiple telephones. The line status (if configured) is displayed in the "Overview" tab for all telephones that share this line. If, for example, a shared line is being used by a telephone, a status message indicating that this line is busy is displayed on all other telephones.

• Direct call line : A line with a direct connection to another telephone.

The line status is indicated by the LED in addition to the display in the

"Overview" tab page 42.

LED display

LED

S

T

R

Explanation

Off

: The phone is in idle mode.

Flashing

:

• Incoming call on the line page 127

• Hold reminder is activated page 105

Flickering

:

• Outgoing call on the line

• The incoming call was prioritized and selected in accordance with the "Automatic line selection for incoming calls" option

Fast blinking : The line is on "Hold".

Blinking

: Call forwarding is activated.

Illuminated:

The line is busy.

27


Keypad

Text input

In cases where text input is possible, you can use the keypad to input text, punctuation and special characters in addition to the digits 0 to 9 and the hash and asterisk symbols. To do this, press the numerical keys repeatedly.

Example: To enter the letter "h", press the number

4

key on the keypad twice. When entering the text, all available characters for this key are displayed. After a short while, the character in focus is displayed in the input field.

To speed up the input, you can confirm your entry by pressing " i

" on the navigator after you have selected the required character.

To enter a digit in an alphanumerical input field, press the relevant key and hold it down. You no longer need to scroll through the entire list of possible characters.

Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).

Character overview (depends on the current language setting)

Key 1x 2x 3x 4x 5x 6x 7x 8x 9x 10x 11x 12x 13x 14x

1

1

1

2 a b c 2 ä

3 d e f 3

4 g h i 4

5 j k l 5

6 m n o 6 ö

7 p q r s 7 ß

8 t u v 8 ü

9 w x y z 9

0

0 +

*

2

.

* # , ?

!

’ ( ) @ / : _

# 3

[1] Space

[2] Additional special characters are available on the display keyboard

[3] Switch between upper and lower-case text and number entry

28


Multi-function keys

Key Function during text input Function when held down

*

Write special characters Deactivate the ring tone page 169

# Switch between upper and lower case

Activate the telephone lock page 175

You can also input text using the display keypad page 31.

29


Graphic display

Your OpenStage 60/80 SIP is equipped with a tilt-and-swivel color display page 17.

Appearance

You can customize your display to suit your personal requirements:

• Angle the display as required page 14

• Set the contrast (OpenStage 80 SIP only) page 207

• Select your preferred display design page 207

14:27

Dialed

Options g

Paul, Auster

Received

10:24

123456

Paul, R..

Peter, A..

Anna, S..

Crystal sea

14:27

Dialed

Options g

Paul, Auster

Received

10:24

123456

Paul, R..

Peter, A..

Anna, S..

Warm grey

Status bar

The time, weekday, date, and your phone number are displayed in the status bar.

In addition, different icons represent different situations and switches:

Icon Explanation

The ring tone is deactivated page 169

The "Do not disturb" function is activated page 170

The phone lock is activated page 175

One or more callback requests are active page 89

The Bluetooth function is activated page 245

A mobile user is logged on to the telephone

30


Display keyboard

Simple text and characters can also be entered at any time using the keypad page 28.

Depending on the context, the display keyboard is displayed with different elements.

Element in focus

Letters, digits, punctuation or special characters

Function bar

Use the TouchGuide to operate the display keyboard page 23.

Operation

Move your finger around the wheel

Function

Set the focus on the next/previous element

Press i

Press

Press h g

Select the element in focus (enters the character or performs the function)

Delete character to the left

Set focus to

You can select the following functions from the function bar:

Element Explanation

Switch to upper/lower case characters for first letter of words

(initial letter upper case, all subsequent letters lower case)

Switch to lower case characters

Switch to upper-case characters

Switch to numeric characters

Switch to punctuation and special characters

Move cursor one character to the right/left

Copy entire content of the active field to the clipboard

Insert clipboard content at cursor position. Existing content is not overwritten.

Canceling an action without saving

Confirm changes

31


Context-dependent displays

Depending on the situation at hand, the graphic display on your OpenStage phone displays different content, to which you can respond intuitively.

Idle mode

In addition to the status bar and the programmable sensor key list, the graphic display offers a wide range of context-dependent displays.

Status bar page 30

Programmable sensor key list page 25

Context-dependent displays

Idle menu

In idle mode, press h

or g

on the TouchGuide page 23 to display the idle menu. You can call up various functions here. Entries may vary.

The idle menu may contain the following entries:

• Ringer off

• Do not disturb on

• Directed pickup

Video link display

If you are using a USB camera on your OpenStage 60/80 SIP for video links, different information will appear on the display when the video function is enabled ( page 183):

Video link with context menu opened

A video link is established. The call partners each have cameras connected and have enabled the video function. The video images of both the calling and called partners appear on the left-hand side in preview mode.

32


11:53

A 3338 g

Fr 30.03.12

Consultation

Start conference

Hold

Blind transfer call

Video off

Disconnect

Directed pickup

3339

Second call

Repeat dialing

Hold

Ringer off

Alternate

Consultation

Deflecting

Shift key

A video link is established. The caller has a camera installed but the called partner does not. The call partners have both enabled the video function.

The video image of the caller appears on the left-hand side in preview mode and a crossed-out camera appears instead of the video image of the called partner. The situation can also be reversed.

11:53

A 3338 g

Fr 30.03.12

Consultation

Start conference

Hold

Blind transfer call

Video off

Disconnect

Directed pickup

3339

Second call

Repeat dialing

Hold

Ringer off

Alternate

Consultation

Deflecting

Shift key

33


Video link with context menu not opened

A video link is established. The call partners each have cameras connected and have enabled the video function. The video image of the called partner is shown on the display in single-screen mode.

11:53

A 3338 g

Fr 30.03.12

01:32:53

3339

Second call

Repeat dialing

Hold

Ringer off

Alternate

Consultation

Deflecting

Shift key

A video link is established. The caller has a camera installed but the called partner does not. The call partners have both enabled the video function.

A crossed-out camera is shown instead of the video image of the called partner.

11:53

A 3338 g

Fr 30.03.12

00:51:12

3339

Second call

Repeat dialing

Hold

Ringer off

Alternate

Consultation

Deflecting

Shift key

34


Camera test with "Self view"

A video image of the operator is shown for a few seconds in single-screen mode with the Self view function ( page 182).

11:53 Fr 30.03.12

3339

Second call

Repeat dialing

Hold

Ringer off

Alternate

Consultation

Deflecting

Shift key

Disabled video function

If the called partner or the caller disabled the video function temporarily

( page 182) or completely ( page 185), a normal call connection is established or the call is switched to a normal call connection.

35


Telephony dialogs

The dialogs in the lower area of the display prompt you to input data or provide you with information about the call states.

Example: In idle state, enter a phone number using the dialpad.

08912345

Dial

Once you have entered the first digit, several options corresponding to the situation are displayed in a dialog menu (pop-up menu) which you can select and confirm using the TouchGuide page 23.

Messages

The messages displayed in the upper left area of the display advise you of current settings or events.

Example:

• Call forwarding is activated for all calls. All calls are forwarded to the number "220870"

• You received a callback request/voice message in your absence

• A call list contains a new entry

Activated call forwarding

Call list entry

Saved callback/voice message

The calls were saved in the missed calls list. Press w

to view these calls.

Missed calls are not saved and displayed if the call journal is disabled page 168.

Explanation of all message icons:

Icon Explanation

You have received one or more new messages

One or more new entries have been added to the call lists

Local call forwarding is activated for all calls

36


Context menus

If the arrow icon g

appears next to a selected entry, additional menu levels or selection options are available in the form of a context menu. Navigate through these options using the TouchGuide page 23.

Consultation

Start conference

Hold

Blind transfer call

Disconnect

Directed pickup

First entry

(selected when the menu is called up)

Selected entry

You can select and confirm the required functions using the TouchGuide page 23.

After a connection is set up – you are called or you make call – the context menu appears automatically under the current connection for the configured time (e.g. 20 seconds).

You can define how long the context menu should be displayed. You can deactivate the automatic display so that the g

key must be pressed to see the context menu of the connection page 229.

Idle display context menu

When you press g

on the TouchGuide in idle state, the following functions are available (if activated):

Repeat dialing 1234

Ringer off

Do not disturb on

Mobile logon

Cancel call backs

Directed pickup

First entry (selected when you call up the menu, if you have already dialled a phone number and the call journal is activated page 168)

Selected entry

Only available when configured to support mobility

37


Pop-up window

In certain situations, a pop-up window opens automatically in the lower third of the display.

Pop-up menu

You will be prompted to use a pop-up menu to select situation-dependant functions and to confirm them or to make entries.

You can use the TouchGuide to navigate within the pop-up menu page 23.

Example:

The following pop-up menu opens after you change a setting and press the h

key on your TouchGuide.

Save changes?

Save

Do not save

Pop-up message

Pop-up messages only indicate actions or states for which further action is not required.

Example:

The following pop-up message appears briefly when you change a setting.

Changes saved successfully

38


Application tab

In many cases you can select further content within an application using tabs.

Missed Received

Arrow icon: Additional tabs

Icon Active tab Additional tab

Example: Press the w

mode key to open the call lists page 22. Press this key repeatedly to switch between the various tabs.

The icon displayed to the left of the tab indicates the application you are currently working in.

Icon Explanation

Telephony interface

1 page 41

Phonebooks page 44

Call lists page 47

Voicemail page 50

Program/Service menu/Applications menu page 51

Help function page 53

[1] Platform-dependent; please contact the responsible administrator.

39

Applications available on your OpenStage phone


The following descriptions provide an overview of the various applications available on your OpenStage phone.

Application navigation

Activating an application

You can switch to the relevant application using the mode keys page 22.

Scrolling through application tabs

If an application has more than one tab, you can select the tab you want by pressing the mode key repeatedly page 39.

Scrolling through lists

You can use the TouchGuide to scroll through entries and confirm the functions you want page 23.

Opening context menus

If the arrow g

appears beside an entry, a context menu is available for this entry page 37.

40

Telephony interface


Single-line view

Additional information is displayed in the telephony interface when your phone rings, when you dial a number or during a call, for instance.

The same information is available on multi-line telephones for the selected line in the line overview.

Press t

to open this interface.

Example:

Icon indicating call status

Call duration

Current call(s), possibly with information stored in the phonebook

Baker, R.

4400

Disconnect and return

Complete transfer

Call back

Call requests and current states

Pop-up menu with situation-dependent options

Icons for frequent call statuses

Icon Explanation

You receive a call

After dialing, the other subscriber's phone rings.

The call is active.

{

} or High-quality voice connection (G.722).

The call has been disconnected.

You have placed the call on hold (e.g. consultation hold).

Your call partner has placed the call on hold.

The voice connection is secure.

The voice connection is not secure.

Detailed descriptions of the various functions can be found in the sections "Basic phone functions" page 55 and "Enhanced phone functions" page 100.

41


Multi-line view

Two tabs are displayed on the telephony interface:

• "[My phone]" tab - represents the primary line or the line view of a selected line page 41

• "Overview" tab - configurable overview of the secondary lines page 26

Press t

to open this interface.

Example:

Overview

[My phone] g

Line 1

Line 2

[My phone]

Bohr, Niels

Line busy

0123456632419

Shift key

My phone

Line 1

Line 2

Line key labeling page 26

DND

Group pickup

Line status

Line name

Status icon

The status icons provide information about the state of the relevant line.

Icon Explanation

Call for the corresponding line.

Call for a line with suppressed ring tone page 155.

"Hold reminder" is activated page 105.

The line is currently not available.

The line is busy.

You are holding the line.

The line is free.

Please note the LED displays for the line keys page 27.

42


Context in the line overview

In the context menu of a selected line you have the following options with:

• Own free line

– Select

– View

[1]

• Own line with active call

– Hold

– Clear (replace handset)

– View

[ 1 ]

• Own line with held call

– Retrieve

– View

[1]

• Other free line

– Select

– View

[1]

• Other line with active call

– Hold

– Clear (replace handset)

– View

[1]

• Other line with held call

– Retrieve

– View

[1]

• Other line busy

– View

[1]

– Connecting

[ 2 ]

[1]. After a period of time set by administrator the tab of the selected line is displayed as a preview.

[2].

The "connect" function must be activated by the administrator.

43


Phonebooks

In addition to the local phonebook, this application contains entries from other directory services, such as an LDAP corporate directory.

To activate a specific tab, press u

repeatedly until the required tab is displayed.

Example:

Tab

Corporate Personal

Options g

Bernoulli, Daniel

Bohr, Niels

Chadwick, James

Curie, Marie

Einstein, Albert

Faraday, Michael

Watt, James

Additional options for processing the phonebook in the context menu

Contacts

Further entries are available

Phonebook icons

Icon Explanation

Primary business number

Secondary business number

Mobile phone number

Private phone number

Search contacts

When in the phonebook or directory list view, press the keypad key that corresponds to the first letter of your search term.

A field opens for you to enter the search term:

A

ABC2

Enter your search term using the keypad page 28.

The cursor jumps to the first entry in the list that matches the character you entered in the search field.

44


Personal phonebook

The "Personal" tab contains your local phonebook. You can store up to 1000 personal contacts in this phonebook. The entries are sorted in alphabetical order in the phonebook list and displayed with the icon for the specified default phone number.

There are two ways of creating new contacts:

• Via the phonebook list context menu page 156

• Accept entry from LDAP search page 163

Contact details

The type of data displayed for a call in the telephony interface page 41 is dependent on the information you have stored for the contact in your local phonebook.

A contact consists of the entry in the "First name" or "Last name" fields and at least one phone number page 156.

In addition, you can store non-telephony-specific data (e.g. address, function, etc.) for each entry.

You can store several phone numbers for each contact. In this case, however, you should define a preferred number page 157.

Classify your contacts into groups page 158.

Store a picture of the contact page 159.

Managing contacts

All saved contacts are listed in alphabetical order in the "Personal" tab.

You can use the "Options" context menu to

• create new contacts page 156

• define contact display format page 161

• Quick search in the phonebook page 160

• sort contacts into groups page 158

• delete the entire phonebook list page 157

We recommend OpenStage Manager software for the professional management of your contact data and synchronizing your data with

Outlook/Notes. For more information, refer to the

OpenStage Manager User Manual page 20.

45


Using contacts

The following functions are available via the context menu of a selected contact:

• Calling a contact page 118

• Editing a contact page 156

• Deleting a contact

LDAP directory

If you have access to an LDAP directory (contact the responsible administrator), you can search contacts in a company-wide directory.

A user-friendly, advanced search function is available for this. You can transfer any entries found to your local phonebook.

Searching for a contact

• Simple search page 162

• Quick search page 164

Using a contact

• Calling a contact page 118

• Transfer entry to local phonebook page 165

46


Call lists

The call journal function must be activated in order to display call lists page 168. The call journal must also be activated for the customary last number redial function. If the call journal is not activated, the message "Call Log is disabled" is shown on the display when you press the w

key.

All calls and numbers dialed on your phone are logged in chronological order in call lists.

Callers with suppressed numbers cannot be saved in the call lists.

The following call lists are displayed individually on separate tabs:

• "Missed" tab: missed calls

• "Received" tab: answered calls

• "Dialed" tab: dialed numbers

• "Forwarded" tab: forwarded calls

Only calls to the primary line are received on multi-line phones

( page 15).

When new entries are added to the call lists, a message appears

( page 36) on the idle display and the LED of the mode key w

( page 22) lights up white.

To call up a call list, press w

repeatedly until the required tab is activated.

The administrator may have made special settings for missed calls. The following keys illuminate, depending on the setting, to indicate new missed calls:

• Only the LED on the w

key

• The LED on the w

key and the alert bar

• Only the alert bar

• Or neither

Note also the setting options for voice messages page 50 and have the possible combinations explained to you by the administrator if necessary.

Missed calls are not signaled if the call journal is disabled page 168.

47


Managing call lists

Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the log is deleted.

Multiple calls from the same number are only listed once. The number of call attempts is logged in the "Details" context menu.

Example: "Received" tab

Received

Options

Bernoulli, Daniel

3400

Curie, Marie g

4400

Bohr, Niels

3850

Forwarded

14:35

(1)

10:25

(1)

9:11

(2)

Additional tabs

Time of call

Number of attempts

Selected new entry with context menu

Old entry

You can select the following function in the "Options" context menu:

Delete All page 166

Example: "Dialed" tab

Options

Dialed

Coco, Chanel g

220870

Missed

12.07.

(3)

Additional tabs

Selected entry with context menu

Date of call

Number of call attempts

The following functions are available via the context menu of a selected entry:

• Dial page 73

• Details page 49

• Delete page 166

48


Entry details

Up to ten call attempts can be stored for each entry in the details list.

Example: entry in the "Missed" tab

Missed

Coco, Chanel (3 calls)

1238765341

30.10.

1238765341

1238765341

8:30

Dialed Additional tabs

Information from the phonebook

Caller number

Time

Date

Example: entry in the "Dialed" tab

Dialed

Bernoulli, Daniel (3 calls)

987654321

08.10.

987654321

987654321

11:20

Received Additional tabs

Information from the phonebook

Caller number

Time

Date

In this view, the context menu contains the following entry: Dial

If a caller is already entered as a contact in the local phonebook, the stored data is displayed.

Using an entry

The following functions are available via the context menu of a selected entry:

• Establish a call to a preferred number page 119

• View details page 166

• Delete the entry page 166

• Transfer entry to personal phonebook page 167

49


Voicemail

Depending on the type and configuration of your communications platform

(contact the relevant administrator), messages from services, such as

HiPath Xpressions, can be displayed in this a pplication.

Listening to messages

The following keys illuminate, depending on the setting made by the administrator, to indicate new messages:

• Only the LED on the

• The LED on the x

key and the alert bar

• Only the alert bar.

x

key

Note also the setting options for missed calls page 47 and have the possible combinations explained to you by the administrator if necessary.

Press this key to open the menu for the mailbox ( page 66). You will be shown the following for example:

New{1} (3)

Urgent{1} (1)

Non-Urgent{1} (2)

Old{1} (5)

Message statistics

Call Mailbox

(The labels displayed here for the message status may have been altered individually by administrator).

Only messages for the primary line are received on a multi-line phone page 15.

50


Program/Service menu/Applications menu

This menu includes a configuration area for users and administrators, as well as an area for any available applications (contact administrator).

Press v

repeatedly until the "Settings" tab is active.

Select and confirm the "User" entry using the TouchGuide page 23.

If necessary, enter the user password page 172.

User settings

You can adjust local settings for your OpenStage using the "User" menu.

The menu structure comprises several levels.

Settings

User

Date and time

Audio

Configuration

Applications

Phone

Locality

Security

Network information

Diagnostic information

Reset

Admin

XML applications

Local settings

Additional menu levels are available

Password-protected administration area

You can also configure all of the settings using your OpenStage’s

Web interface page 271.

V

Open the menu page 51.

Date and time

Adjust the settings on your telephone page 214.

V

Audio

Optimize the audio settings on your OpenStage for your environment and according to your personal requirements.

Volumes


51


V

Settings


V

V

V

V

Configuration

Call forwarding

Set up call forwarding for your telephone.


Enhanced phone functions

Use the enhanced phone functions on your telephone.


Keyset

Manage your trunk keys.


Bluetooth

Prepare your phone for Bluetooth operation.


V

V

V

V

Phone

Adjust the display design settings and program the sensor keys on your

OpenStage. Save your settings.

Backup/restore

Back up the current user settings or restore the saved settings.


Screensaver


Display


Programmable keys

Program sensor keys with frequently used functions or phone numbers.


V

Locality

Enter your country-specific settings.


V

Security

Protect your settings and data by assigning a password.


52


V

Network information

Information about the IP address of the phone and HTML address of the

Web interface.

View information on the phone page 242.

Diagnostic information

V

Provides information on all of the important settings of the telephone. Can provide valuable help in support situations page 269.

Reset

Personal settings made via the telephone menu or the web interface can be reset to factory settings.

page 243.

Administration

You can access the administration area via the "Admin" function and by entering the administration password.

Refer to the administration manual for your phone for more detailed information on this topic.

During a software update, the phone must not be disconnected from the power supply unit, the LAN line or the phone line.

An update action is indicated by messages on the display and/or by flashing LEDs.

Applications

E/A Cockpit page 143

Help function

You can call up the "Help" function at any time, even during a call.

Calling up the "Help" function

Press y

. The "Help" function is activated.

53


Control and monitoring function

A control or monitoring function can be activated on your phone for service purposes by remote maintenance.

Control function

Administrator has the option to activate and deactivate features of the phone via remote maintenance. During maintenance the handset, microphone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active.

Monitoring function

In order to detect malfunctioning of a phone for example, the administrator installs a monitoring function. You can use your phone as normal during monitoring. However you will first be informed about the operation with a message on the display and prompted to allow monitoring.

If administrator has activated a function on your phone, which continuously transmits operating data to a server, you will see the flashing icon in the upper display line.

Activating a diagnostic call

In the event of connection problems with a specific destination, the administrator may ask you to enter an activation code before the number of the subscriber, which can be used to initiate tracing of the call data on the phone. This activation code, which must be provided to you by the administrator and which comprises a leading asterisk, followed by three digits and the hash sign as the terminating character, must be entered before the actual phone number. At the end of the call, the call-related data is sent for further analysis to the DLS server, which then passes it to the "OpenScape

Voice Trace Manager".

54

Step by Step

Basic functions

Basic functions

Please read the introductory chapters "Getting to know your OpenStage phone" page 16 and

"Applications available on your OpenStage phone" page 40 carefully before performing any of the steps described here on your phone.

Secure voice transmission

Prerequisite

: The secure voice communication option must be activated by your administrator.

If you call a party or receive a call from a party over a secure connection, a padlock icon

[1]

appears on the other party’s row on your graphic display. You can opt to have voice connections that are no longer secure indicated by a brief alerting tone and a window with the message

"Unencrypted call" (see page 224).

Incoming calls

Your OpenStage phone rings with the tone signal set when an incoming call is received. The call is also visually signaled on the alert bar.

If transmitted, calling party information (name, phone number) appears on the graphic display.

If you have set a pattern melody page 221 or a ringtone page 220 on your phone, it is possible that administrator preset a different ringtone or deactivates the ringtone, regardless of the call type (e.g. an external or internal call).

An incoming call will interrupt any ongoing telephone setting operations. As soon as the call ends, press v

to return to the point in the menu structure where you were interrupted.

[1] Closed for secure or open for nonsecure voice communication

55

Basic functions

Step by Step

Accept

Answering a call via the handset

The phone rings. The caller is displayed.

^

Lift the handset.

if nec.

X

Set the call volume.

Answering a call via the loudspeaker

(speakerphone mode)

The phone rings. The caller is displayed.

The pop-up menu opens:

Select and confirm the option shown. The n

key lights up.

or n

Press the key shown. The key lights up. The speakerphone function is activated.

if nec.

X

Set the call volume.

Suggestions for using speakerphone mode:

• Tell the other party that speakerphone mode is active.

• Adjust the call volume while speakerphone mode is active.

• The ideal distance between the user and the phone in speakerphone mode is about 50 cm.

56

Basic functions

Step by Step

Answering a call with a headset

Prerequisite:

A headset is connected.

Make sure your headset port is set up properly page 222.

Answering calls via the headset

The phone rings. The o

key flashes.

o

Press the key shown.

if nec.

X

Set the call volume page 21.

Answering calls automatically via the headset

Prerequisite

: The administrator has additionally configured a key with the "Auto-Headset function (AICS Zip tone) ( page 93).

S

Press the "Auto-Headset" sensor key to activate automatic call answering. This key and the headset key illuminate.

A short acoustic signal is heard on the headset for a call and the connection is established.

If you want to manually answer calls again, deactivate the automatic answering function using the "Auto-

Headset" key. Both keys are off.

57

Basic functions

Step by Step

Directed pickup

Directed pickup

Directed pickup

You can pick up a call signaled at an absent coworker’s phone. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call.

Picking up call

Prerequisite

: You know the coworker’s internal phone number and the function is configured for you in

OpenScape Voice.

A coworker’s phone rings.

Select and confirm the option shown in the idle phone’s context menu. or

^

Lift the handset.

or n


Select and confirm the option shown.

j

Enter and confirm the relevant phone’s internal number.

You are connected to the calling party either via the handset or in speakerphone mode.

58

Step by Step

Directed pickup

Directed pickup

Basic functions

Picking up a held call

Prerequisite

: Your colleague has placed a call on hold on their multi-line phone page 132. You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice.

Select and confirm the option shown in the idle phone’s context menu.

or.

^

Lift the handset.

or n



j

Enter and confirm the relevant phone’s internal number.

You are connected to your colleague’s held call either via the handset or in speakerphone mode.

59

Basic functions

Step by Step

Switching to speakerphone mode

Make note of the two different processes and activate, if necessary, your preferred setting page 222.

Prerequisite:

You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by administrator.

Standard mode n and

]

Hold down the key and replace the handset. Then release the key and proceed with your call.

US mode

If the country setting is set to US, you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode.

n


]

Replace the handset. Proceed with your call.

{

or

}

A secure voice communication is indicated by a closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an open padlock icon on the graphic display (see also page 55).

Switching to the handset

Prerequisite:

You are conducting a call in speakerphone mode.

^

Lift the handset.

n

The key shown goes out.

60

Basic functions

Step by Step

Switching from headset to speakerphone mode

In standard mode

n

Press and hold the key (open listening ist activated), o

Press the key. Speakerphone mode is activated.

In U.S. mode

n

Press the key o

Press the key. Speakerphone mode is activated.

Open listening

People present in the room can silently monitor your call. Let the other party know that you have turned on the loudspeaker.

It is not recommended to activate the open listening feature in connection with a Bluetooth headset page 248 because this can lead to reduced quality depending on headset an environment.

Prerequisite:

You are conducting a call via the handset.

Activating n


Deactivating n

Press the lit key.

Switching to speakerphone mode n \

Hold down the lit key and replace the handset.

61

Basic functions

Step by Step

Disconnect

Ending a call

s


or n

Press the lit key.

or

Select and confirm the option shown in the connections’s context menu.

62

Basic functions

Step by Step

Group call

Your administrator can incorporate multiple telephones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group.

A group call is displayed on the phone. Administrator may have made the following settings for signaling:

Telephone status

Ringtone on

Ringetone off

Silent in

Connection

Silent in

Connection

Handset

Handset

Open listening

Headset

Headset

Open listening

Speakerphone mode

Handset

Ring on group call

= Yes

Ringtone

Loudspeaker

Ringtone

Loudspeaker

Beep

Handset and loudspeaker

Ringtone

Loudspeaker

Beep

Headset and loudspeaker

Beep

Loudspeaker

Nothing

Nothing

Handset

Open listening

Headset

Headset open listening

Speakerphone mode

Beep


Nothing

Beep


Beep

Loudspeaker

Ring on group call

= No

Beep

Loudspeaker

Beep

Handset

Beep


Beep

Headset

Beep


Beep

Loudspeaker

Nothing

Beep

Handset

Beep


Beep

Headset

Beep


Beep

Loudspeaker

The volume settings can be found from page 218.

63

Basic functions

Step by Step

Further administrator settings for group calls:

• The group call can be picked up both by lifting the handset and via the "Pickup call" menu option..

• The group call be picked up via the "Pickup call" menu option but not

by just lifting the handset.

• A key is programmed for call pickup.

• Open a pop-up menu with the Call pickup key when a group call is waiting.

Picking up a group call with the call pickup key

Prerequisite

: The Call pickup key is configured. Your administrator has set up the group call such that it is only displayed through flashing of the Call pickup key.

The phone can also ring when idle.

A group call is waiting. The Call pickup key flashes. The group call is not shown on the display.

R

Press the sensor key with the "Call pickup" function.

The group call is now shown on the display with

Pickup: Caller for: Party


Picking up a group call immediately via the pop-up menu

Prerequisite

: Your administrator has set up the group call such that it will be shown immediately on the display and the pop-up menu will open.

A group call is waiting and is shown on the display with

Pickup: Caller for: Party

64

Step by Step

Pickup call

Ignore

Basic functions

Picking up a group call


Confirm the option shown.

or

^

Lift the handset (only if the appropriate function is set by your administrator).

or

R

Press the sensor key programmed with the "Call pickup" function (if configured). The speakerphone function is activated.

Ignoring a group call

Select and confirm the option shown. The phone stops signaling the group call.

65

Basic functions

Step by Step

Call Mailbox

Listening to voicemail

To use this function, you need to have a voice mailbox set up on your communication platform for voicemails

(see page 50).

The message key x and/or the alert bar illuminate, depending on the setting made by the administrator, to indicate new messages. They only extinguish again when all new messages have been picked up.

Picking up messages x

Press this key when the phone is in idle mode. The menu for the mailbox opens.

If messages are waiting, you will be shown a list with the new messages and the messages you have already listened to, sorted by status (see page 50). The number of the respective messages is indicated.

Confirm the option shown to call the mailbox. Follow the voice instructions. You may need to enter a password.

Calling the mailbox directly

You can also call the mailbox directly without using the menu. The mailbox answers even if there are no messages waiting.

^

Lift the handset.

x

Press this key. The mailbox answers. Follow the voice instructions. You may need to enter a password.

You can call the mailbox any time you see the

"Please dial" prompt on the display.

66

Step by Step

Basic functions

Second alert

To ensure that you do not miss any important calls, administrator can configure a key that blinks when a call is waiting, for instance, when you are dialling a number or when two calls come in simultaneously.

2nd alert does not work with MultiLine telephones

Two calls simultaneously

Prerequisite:

The 2nd alert key (2nd alert) is configured and call waiting is allowed ( page 111).

Y Y two calls ring at the same time.

Caller information from the first caller is displayed and you have the following options:

• Accept

• Reject

• Deflect

T

The "2nd alert" key is blinking and you hear a notification tone.

Display second caller

T

Pressing the blinking "2nd alertl" key will display the second caller's information and you again have three options to choose from.

Return to first caller

T

Press the blinking "2nd alertl" key again to return to the first caller's displayed information.

Accept a call

If you accept one of the calls, the other call is treated as a second call (see page 109)

While dialling

Please note that the "Busy when dialing" page 121 function is disabled after 2nd alert is configured. The exception is if you dial a number during a Consult page 76.

67

Basic functions

Step by Step

Prerequisite:

The "2nd alert" key is configured and call waiting is allowed ( page 111).

^ j

You receive a call while you are dialling. The "2nd alert" key is blinking and you hear a notification tone.

T

Press the blinking "2nd alert" key. Dialling is interrupted.

The caller's information is displayed and you have the following options:

• Accept

• Reject

• Deflect

68

Basic functions

Step by Step

Making calls

If you selected the option "Busy When Dialing" page 121, you will not be interrupted by an incoming call. In this case, the caller hears the busy signal.

Dial

Repeat dialing S. Hawking

Off-hook dialing

^

Lift the handset.

j

Enter the station number.

In the pop-up menu:

Confirm or wait until the dial delay expires

(see page 120).

or

In the pop-up menu:

Confirm the option shown

[1]

.

The connection is set up.

If you are using a dial plan and Immediate dialing is set (see page 71), dialing is automatically performed as soon as the character string entered matches an entry in the dial plan.

[1] Please note the information in relation to the call journal on page 73

69

Basic functions

Step by Step

On-hook dialing


The connection is set up with on-hook dialing via the loudspeaker (speakerphone mode) or via a connected headset. The line is seized before dialing. n


or o

Press the key if a headset is connected.

j


Press or wait until the dial delay expires

(see page 120).

or

In the pop-up menu:


[1]

.

Dial

First enter the number

First enter the number. The loudspeaker or headset key illuminate when you enter the first digit. j

Enter the station number. Use the TouchGuide page 23 to correct entries as necessary.

In the pop-up menu:

Confirm or wait until the dial delay expires

(see page 120).

The connection is set up.

If you are using a dial plan and Immediate dialing is set (see page 71), dialing is automatically performed as soon as the character string entered matches an entry in the dial plan.


70

Basic functions

Step by Step

User

Configuration

Outgoing calls

Immediate dialing

Yes

Save & exit

Immediate dialing

Immediate dialing should only be activated if administrator has configured and approved a dial plan.

Immediate dialing is deactivated by default. For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay expires to set up the connection. If Immediate dialing is configured, your call is automatically dialed as soon as the string entered matches an entry in the dial plan.

Activating or deactivating immediate dialing z

You can also configure this setting via the web interface page 271.

v

Press the key shown until the "Settings" tab is active.


if nec. j

Enter and confirm the user password.




Select and confirm the option shown in the context menu.


71

Basic functions

Step by Step

Dialing using the hot or warm line function

Your administrator can configure a hot or warm line for your phone.

If you lift the handset of the phone or press the loudspeaker key

• with a hot line immediately or

• with a warm line after a defined period of time, a number specified by administrator is dialed.

Examples:

• The phone in the lift immediately dials the reception number.

• The phone at a patient’s bed dials the ward number e.g. after a minute if no other number is dialed.

72

Basic functions

Step by Step

Redial

You must have activated the call journal in order to use the call list. This also applies for redialling the last number dialled page 168. If the call journal is not activated, the message "Call Log is disabled" is shown on the display when you press the w

key. If you try to perform a last number redial using a programmed function key, the message "Key function unavailable" is shown on the display in this case.

If you still want to access the function for redialling the last number dialled despite having disabled the call journal, you can alternatively use the OpenScape Voice "last caller redial" function, assuming this function has been activated by the administrator page 204.

Redialing from the call list

Only calls to the primary line are received on multi-line phones ( page 15).

Niels, Bohr18.10. 07:06am w

Press the key repeatedly until the application’s "Dialled" tab appears.

Select and confirm the entry you want. The phone number associated with the list entry is dialed.


Redialing from the pop-up menu

^

Lift the handset.

or n



The last phone number entered is dialed.


Redialing from the idle menu

Select and confirm the option shown in the idle display

( page 37) context menu. The last phone number entered is dialed.

73

Basic functions

Step by Step

{

or

}

A secure voice communication is indicated by a closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an open padlock icon on the graphic display (see also page 55).

74

Step by Step

Basic functions

Activating/deactivating the microphone

You can temporarily switch off the handset microphone to prevent the other party from listening in while you consult with someone in your office.

Prerequisite:

You are conducting a call.

Deactivating the microphone p


Activating the microphone p

Press the lit key.

75

Basic functions

Step by Step

Consultation

Start Conference


Disconnect & return

Consulting a second party

You can call a second party while a call is in progress.

The connection to the first party is placed on hold.

Prerequisite:



or Start conference

Select and confirm the option shown in the context menu for the call connection when you intend to set up a conference with the new participant. You can also use an already configured

Conference key in this instance

.

j

Enter and confirm the second party’s phone number.

If you are using a dial plan and


is set (see page 71, dialing is automatically performed as soon as the character string entered matches an entry in the dial plan.

or

In the pop-up menu:


[1]

.

If you want to use the phonebook

or a call list for the consultation call or the new conference parties, select

Hold

instead of Consult and/or

Start conference in the context menu or press the

Hold

key and then open the phonebook or a required call list ( page 156).

Alternatively you can select the phonebook or a call list without using the

Hold

functions - the active call is automatically placed on

Hold

.

Ending a consultation call


The consultation call is disconnected. The call with the first party is resumed.


76

Basic functions

Step by Step

Disconnect & return

Retrieve held call

Ending a consultation call

You end the consultation


The consultation call is disconnected. The call with the first party is resumed.

The second party hangs up

If the second call partner hangs up, you will be prompted to retrieve the first call again if.

Confirm the option shown. You are reconnected with the first partner.

Ending the consultation with an active headset

Prerequisite

: The administrator has additionally configured a key with the "Auto-Headset" function (AICS Zip tone) ( page 93).

S

Press the "Auto-Headset" sensor key to activate automatic call answering. This key and the headset key illuminate.

[

You make a consultation call and the second party hangs up. You are automatically reconnected with the waiting first party. The prompt "Retrieve held call" does not appear.

77

Basic functions

Step by Step

Disconnect & return

Disconnect & return

Canceling a consultation call

If the called party does not answer

In the pop-up menu:


The call with the first party is resumed.

If the called party does answer

Select and confirm the option shown in the context menu for the connection to the second station.

The call with the first party is resumed.

78

Step by Step

Alternate

Disconnect

Disconnect & return

Basic functions

Switching to the held party (alternating)

Prerequisite:

You are conducting a consultation call page 76 or have accepted a second call page 109.

Select and confirm the option shown in the connection’s context menu.

It does not matter which context menu is open when alternating. The "Alternate" function appears in both menus (active and passive connection).

You can switch back and forth between two subscribers by repeatedly selecting and confirming

"Alternate".

Ending an alternate operation

Disconnecting the held call:

Select and confirm the option shown in the held connection’s context menu.

The held call is disconnected. The active call continues.

Disconnecting the active call:

Select and confirm the option shown in the active connection’s context menu.

The active call is disconnected. The held call remains on hold and can be managed via the context menu.

79

Basic functions

Step by Step

Putting on hold and retreiving successively or simultaneously

Putting an active call on hold

Prerequisite: You have a single-line phone and are conducting a consultation call page 76 or have answered a second call page 109. The "Hold" sensor key must be configured page 93.

S

Press the "Hold" key. The key flashes. The consultation or second call and

the first call are put on hold.

Retrieving the first call b

Switch to the first call.

R

Press the flashing "Hold" key. You are connected with the other partner. The consultation or second call continues on hold.

Retrieving the second call d

Switch to the held consultation or second call.

R

Press the flashing "Hold" key. You are connected with the other partner. The first called was put on "Hold" again.

80

Basic functions

Step by Step

Complete Xfer

User

Connecting parties

You can join the first party with the party you consulted, clearing down your connection to both parties in the process.

Prerequisite:

You are conducting a consultation call page 76 and call joining must be allowed page 81.

Select and confirm the option shown in the active connection’s context menu.

The other two parties are now connected to one another. You can now hang up.

or Connect by hanging up

] or n

Replace the handset or, if you are in speakerphone mode, press the loudspeaker key. The other two parties are now connected to one another.

Allowing call joining z

You can also configure this setting via the Web interface page 271.

v


Confirm the option shown. if nec. j


Configuration Select and confirm the option shown.

Connected calls

Allow call joining

Yes




Save & exit Select and confirm the option shown.

81

Basic functions

Step by Step

Call forwarding

You can forward calls for your phone to another phone.

You can also change, activate and deactivate call forwarding during a call. The function

Forwarding must be authorized by administrator.

On multi-line telephones ( page 15), you can only configure call forwarding for the primary line.

Three forwarding conditions can be programmed in the forwarding menu:

• All Calls

• Busy

• No reply

Because of its direct impact, "All Calls" call forwarding has the highest priority followed by "No reply" and

"Busy".

If active, "All Calls" call forwarding is indicated on the graphic display when the phone is idle.

Forwarded calls can be logged in a call list page 47.

The menu

Forwarding

offers you three types of call forwarding:

All calls g

Destination phone number

Busy g


No reply g


A phone number may already be assigned to each call forwarding type. For example, one Destination could be

Destination 12345.

82

Basic functions

Step by Step

Accept

Set a forwarding destination

Activate or deactivate immediate forwarding

r


Deactivating call forwarding

If call forwarding was activated for

All calls

, it will now be automatically deactivated.

or Activate forwarding to last destination.


The message:

"

Set forward on to

" is displayed with the number of the last forwarding destination and you have the following options:

• Accept

• Set a forwarding destination

• Edit call forwarding

• Cancel

Use last forwarding destination

Select and confirm the option to use the last saved destination for

All calls

again. Call forwarding to this destination is immediately activated for All calls and the key r illuminates.

or Activate with variable destination phone numbers

If you want to use a new forwarding destination:


j

Enter and confirm the new destination phone number. or

Confirm saved destination phone number (displayed).

Call forwarding to this destination is immediately activated for

All calls

and the key r illuminates.

83

Basic functions

Step by Step

Edit call forwarding

All calls g

Enter destination

All calls g

Saving destination phone numbers for call forwarding

You can also enter the call forwarding settings via the user menu ( page 102) or via the WEB Surface page 271.

r



The message:

"



• Accept



• Cancel


Three types of call forwarding are offered in the settings menu:

• All calls

• Busy

• No reply

You can check whether

Busy

or

No reply

call forwarding is activated.

Save destination phone number

Select forwarding type (here for instance All calls

)

Select forwarding type in context menu.

j

Enter/edit and confirm the destination phone number.

or Edit favorites

You can configure up to five destination phone numbers for call forwarding. These destination phone numbers can then be assigned different forwarding conditions.


)

84

Basic functions

Step by Step

Edit favorites

Destination 1

Save & exit


All calls g

3338

Copy

No reply g

Paste

No reply g

3338

Select and confirm forwarding type in context menu.


j

Enter/edit and confirm the destination phone number.

If necessary, define additional destination phone numbers.

Select and confirm the option shown

Copy and insert destination phone numbers

The current destination phone number for a call forwarding type is copied. For example, the current destination phone number for All calls should also become the current destination phone number for No reply. r




Three types of call forwarding are offered in the settings menu:

• All calls

• Busy

• No reply

1. Copy


)

Select and confirm forwarding type in context menu.

2. Insert

Select target forwarding type (here for instance No reply

)

Select and confirm target forwarding type in context menu.

Both types of call forwarding now have the same destination phone number.

85

Basic functions

Step by Step

All calls g

3339

3336

All calls g

3336


All calls g

3338

Assign a destination phone number for call forwarding

Prerequisite

: At least one destination phone number has already been saved.


)

Select and confirm a saved destination in the context menu of the relevant forwarding type.

The forwarding type is activated and the new destination is displayed.

t

Press to open the call display If All calls was activated, the forwarding destination is displayed with the forwarding symbol. The Busy and No reply types of call forwarding are not displayed.

Activate/deactivate call forwarding

Prerequisite

: A forwarding destination is already configured for the relevant forwarding type.

r



The message:

"



• Accept



• Cancel


Choose one of the forwarding types offered

All calls (default setting is off)

Busy

No reply

Here e.g. All calls.

I

Confirm your selection. The forwarding type is activated or deactivated.

Call forwarding settings can appear as follows:

86

Basic functions

Step by Step

All calls (default setting is off)

Busy

No reply t

Press to open the call display If

All calls

was activated, the forwarding destination is displayed with the forwarding symbol and the r key illuminates. The Busy and No reply types of call forwarding are not displayed.

Defining the ring duration before call forwarding on no reply

You can define how often the phone should ring before the "No replay (after 16 s)" call forwarding is activated.

This setting is only available if the "Server features" function was deactivated by the administrator. z


Prerequisite: The phone is idle.

r





No replay (after 16 s) g

Set delay

Select forwarding type

Select and confirm forwarding type No replay

(after 16 s) in context menu. Default is 16 seconds.

j

Enter the desired time in seconds and confirm your entry. The set time is displayed with the option.

t

Press to open the call display

87

Basic functions

Step by Step

Call forwarding chain

Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated.

This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone.

A popup window opens on your phone’s screen with the following information:

• Who is calling

• Who forwarded first or last.

• The reason for the forwarding is displayed by an icon.

You can set whether the station that forwarded first or last is displayed (see page 102).

88

Step by Step

Call back

Cancel call backs

Disconnect

Basic functions

Callback

You can request a callback if the station called is busy or if nobody answers.

You receive a callback when the other party’s line becomes free.

This option is only available if both you and administrator has activated the function

( page 91).

On multi-line telephones page 15, only the callback requests for your primary line are logged.

Requesting callback

Prerequisite:

The station called is busy or nobody answers.

In the pop-up menu:


Deleting callback requests

You can delete scheduled callback requests if you no longer need to return a call, for example, because you have met the other party in person.

Prerequisite:

A callback was requested.

Select and confirm the option shown in the idle display

( page 37) context menu.

Confirm in the pop-up menu. All callback requests are deleted.

89

Basic functions

Step by Step

Accept

Reject

Deflect

Responding to a callback

Prerequisite:

A callback was requested. Your phone rings and station information appears on the graphic display.


Accepting a callback


Rejecting a callback

Prerequisite: The function Reject is authorized by administrator.


The callback request is deleted. The caller hears the busy signal. The caller’s phone number is added to the missed calls list.

Forwarding a callback

Prerequisite: The function Deflect is authorized by administrator.


j

Enter and confirm the phone number.

90

Basic functions

Step by Step

User

Configuration

Outgoing calls

Callback

Yes

Save & exit

Permitting a callback

Prerequisite: The function Callback is authorized by administrator.

z


v









91

Basic functions

Step by Step

Calling back missed calls

Calls received while you are absent are indicated by a message ( page 36) on the idle display. In addition, the mode key w

lights up white. Moreover, the message key w and/or the alert bar illuminate depending on the setting made by the administrator. They only extinguish again when all new list entries have been queried.

Missed calls are logged in the missed calls list. This list provides information on the missed call and lets you call back the number directly. Missed calls are not saved and displayed if the call journal is disabled page 168.

On multi-line telephones page 15, only the calls missed on your primary line are logged.

Karl, Gross 20.05. 10:06 w

Press the key until the application’s "Missed" tab appears.

Select and confirm the appropriate list entry. The phone number is dialed.

For a detailed description of the call lists, see page 47.

92

Step by Step



The phone features a range of functions that can, if required, be programmed on programmable sensor keys.

The phone comes with nine (OpenStage 80) or eight (OpenStage 60) sensor keys, all of which can be programmed on two separate levels.

The sensor key for switching between the two sensor key levels is preassigned (shift key). This programmable sensor key should be maintained where possible so you can switch between the two programmable sensor key levels.

The labels for the sensor keys are displayed on the right edge of the display.

The sensor keys can also be programmed via the webinterface page 271.

List of available functions

1. Delete (not assigned) 17. Group pickup

2. Selected dialing

3. Repeat dialing

18. Repertory dial

19. Feature toggle

4. Forward all calls

5. Forward no reply

6. Forward busy

7.

Ringer off

20. Mobility

21. Directed pickup

22. Callback

23. Cancel callbacks

8. Hold

9. Alternate

10. Blind transfer call

11. Transfer call

12. Deflecting

13. Shift

14. Conference

15. Headset

16. Do not disturb

24. Consultation

25. DSS

26. Call Waiting

27. Immediate ring

28. Preview

29. AICS Zip tone

30. Server feature

31. Launch application

32. Send URL

93


Step by Step

OK

User

Phone

Program keys

Normal

Shifted

Do not disturb

Programming sensor keys

Beginning programming

Directly via a sensor key

S

Hold down the sensor key to which a function should be assigned until the programming prompt is displayed..

If the prompt is not displayed or a programmed function is not executed, then you can only launch key programming via the user menu (ask your administrator about the current setting).

Confirm to begin programming. The sensor key illuminates continuously.

or Via the user menu

You can also program keys via the user menu.

v



if nec.

j



Select and confirm the option shown. You are prompted to press the key you wish to program.

S

Press the sensor key you want to program with a function. The sensor key illuminates continuously.

Beginning programming

or

Select and confirm the option shown to program the first level.

Select and confirm the option shown to program the second level.

In the context menu select and confirm the required function (e. g. Do not disturb).

94

Step by Step

Label

Save & exit

OK

Normal

Repertory dial

Label

Setting


Select and confirm the option shown if you want to change the label on the graphic display.

j

Enter and confirm the label you want.


Programming enhanced functions

Repertory dial

S

Hold down the sensor key to which a function should be assigned until the programming prompt is displayed.




Select and confirm the function in the context menu.


j

Enter and confirm the label you want (for example, the destination station).

Select and confirm this option to enter a destination phone number.

j

Enter and confirm the stations’s destination phone number.

You can select and insert special characters in the dialing sequence:

Icon Function

Calls up the special characters menu

Disconnects the call

Activates a consultation hold

95


Step by Step

Save & exit

OK

Normal

Feature toggle

Label

Setting

Save & exit

Icon Function

Enables a normal call

Enters a pause, for example, for international dialing


The repertory dial can be up to 40 characters long.

Feature toggle

Only available for Hunt group functions ( page 193).

S






Select and confirm to change the key labeling.

j

Enter and confirm the label you want (for example,

"busy/free").

Select and confirm this option to enter a code.

j

Enter the code (see Code list table page 206) and confirm.


96


Step by Step

OK

Normal

Forward all calls

Label

Setting

Save & exit

Forwarding

S





Select a forwarding type:

• Forward all calls

• Forward no reply

• Forward busy



j

Accept or edit the label and confirm.

Select and confirm this option to enter the forwarding destination.

j

Enter and confirm the phone number of the forwarding destination.


97


Step by Step

Using sensor keys

The use of programmed functions depends on the phone’s status. The relevant display appears once you have pressed a sensor key.

Example 1: Calling saved number

Prerequisite:

The idle menu is displayed on the display.

S

Press the sensor key for a saved number . The connection is set up.

Example 2: Call Waiting Activating/ deactivating

You can press a key to activate or deactivate call waiting functionality, even during a call. The perquisite for this is that a second call is permitted ( page 111). By default a second call is permitted.

R

Press the "Call Waiting" sensor key. The sensor key goes out. The second call function is deactivated. The call is rejected or forwarded.

Example 3: Immediate ring

This function allows you to switch the preset delay

( page 152) on and off for all line keys. By default the delay is set, the key does not illuminate.

S

Press the "Immediate ring" sensor key. The sensor key illuminates. The delay ringtone is disabled. An incoming call rings immediately regardless of what delay time is configured.

98


Step by Step

User

Reset

Function key data

Yes

Options

Selected user.....

Resetting sensor keys

You can reset sensor keys you configured to factory settings (see also page 243).

v



if nec. j


Select and confirm the option shown to switch to the

Reset user data

menu.

Select.

Select and confirm the option shown in the context menu to delete the content of the sensor keys.

Select.

Select and confirm "Reset selected user data" in the context menu. The contents of the sensor keys you configured are deleted.

Keys which can only be configured by administrator remain unchanged.

99


Step by Step

Reject

Deflect


Incoming calls

Rejecting a call

You can reject an incoming call.

Prerequisite:

An incoming call is displayed or signaled.

The function is authorized by administrator.

In the pop-up menu:


The caller hears a busy signal.

If the rejected caller’s phone number is transmitted, it is saved in the call list. You can then call this party back at a later time.

Deflecting a call

Using call deflection

Prerequisite: An incoming call is displayed or signaled.

The function is authorized by administrator.

In the pop-up menu:


The call is immediately deflected if a destination phone number ( page 101) is programmed.

or

If you did not set a phone number when programming call deflection, a pop-up menu appears prompting you to enter a destination phone number for call deflection.

j

Enter and confirm the destination phone number.

The call is deflected.

100


Step by Step

User

Configuration

Incoming calls

Deflect

Allow deflection

Yes

Default destination

Deflect to DSS Yes

Permitting call deflection z


v










j

Enter and confirm the phone number to which the station should be deflected.

Entering a destination phone number is not mandatory when call deflection is active. If you want to deflect a call, you are prompted to enter a destination phone number if there is none stored.

or Deflecting to a DSS number

A call can be deflected to a direct station selection

(DSS) subscriber using the DSS key, if the key is configured and the deflect function is activated by your administrator page 137.

Information only, as set by administrator: Yes or No.

101


Step by Step

User

Configuration

Incoming calls

Forwarding

Settings

Alerts

Visual alerts

Yes

Audible alerts

Yes

Configuring call forwarding

You can also enter the call forwarding settings via the Forwarding key ( page 83).

z


v

Press the key shown until "Settings" is active.






Configuring call forwarding


You can find a description of the settings in Chapter Call forwarding ( page 82).

Setting alerts

Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key).


Select the option shown.

or

Select and confirm the option shown in the Yes/No context menu.


Select and confirm the option shown in the Yes/No context menu.

102


Step by Step

Forwarding station...

Display last

Save & exit

Hold

Reconnect or


Select and confirm

Display last

/

Display first


Placing a call on hold

You can use this function to place an ongoing call on hold, for instance, to prevent the other party overhearing a conversation with a colleague in the same room.

The held party hears music on hold if

Music on hold

is active on this party’s phone ( page 108).

Prerequisite:



or

S

Press the "Hold" key. The key flashes. (The "Hold" sensor key must be configured page 93.)

If you do not retrieve the held call after a defined time interval, a reminder beep sounds three times and a prompt to retrieve the call or disconnect appears on the display. The settings for this can be found on page 105 and page 106.

Retrieving a held call:

Select and confirm the option shown in the connections context menu.

or

R

Press the illuminated "Hold" key. (The "Hold" sensor key must be configured page 93.)

Using line keys

On multi-line telephones you can use the line keys to place ongoing calls on hold.

R

Press the corresponding trunk key. The line key LED starts flickering. The call is now on hold.

103


Step by Step

Retrieve held call

Disconnect


T

Press the corresponding trunk key. The line key LED lights up. The call is retrieved.

The LED display page 27 or status display on the "Overview" tab page 42 indicates that the call is on hold to other multi-line telephones where this line is also configured. These phones can then pick up the call.

Held call wait status

After placing a call on hold, you can replace the handset and then decide whether to retrieve the call or disconnect.

Prerequisite:

You placed a call on hold and replaced the handset

or pressed the loudspeaker key in speakerphone mode.

A recall follows immediately and a pop-up menu appears on the display:

Select and confirm the option shown to retrieve the call in speakerphone mode.

or

Select and confirm the option shown to disconnect the held call.

If you enabled "Hold and hang-up" ( page 107), the call is placed on hold for a defined time interval ( page 106) before the prompt is displayed with a recall to retrieve the call or disconnect. You can however retrieve the call or disconnect via the context menu before the defined time expires.

This function is not

considered on multi-line phones.

104


Step by Step

User

Configuration

Connected calls

Allow hold rem.

Yes

Save & exit

Activating/deactivating the hold reminder tone z


v









105


Step by Step

User

Configuration

Connected calls

Hold rem. delay

Save & exit

Setting the hold reminder time

Use "Hold reminder" to specify when you want to receive an automatic reminder about a held call. The minimum time value is 1, that is, the reminder is output after one minute. The maximum value is 15 minutes. z

You can also configure this setting via the Web interface page 271. v






Select and confirm the option shown. j Enter a value between 3 and 15 and confirm.


106


Step by Step

User

Configuration

Connected calls

Hold and hang-up

Yes

No

Save & exit

Activating/deactivating Hold and hang-up

This function works in the following call scenarios:

• You have placed a call on hold and hang up.

• You accepted a second call, and you or the second participant hang up.

You can use "hold and hang up" to determine whether you will be prompted immediately of after a defined time to retrieve the held call.

This function cannot

be used on multi-line phones.

z

You can also configure this setting via the WEB

Surface page 271.

v



if nec. j





In the context menu select and confirm the option shown to activate the function or

Select and confirm the option shown to deactivate the function again. The function is always deactivated by default.


107


Step by Step

User

Configuration

Connected calls

Music on hold

Yes

Save & exit

Music on hold

Music on hold is played back when you are placed on hold by another party, providing this option is active. z


v


if nec. j








108

Step by Step

Accept


Call waiting (second call)

You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone.

You can reject or accept the second call. Before you accept the second call, you can end the first call or place it on hold for subsequent retrieval.

You can block the second call or the signal tone

( page 111).

Accepting a second call

Prerequisite:

You are conducting a call and call waiting is allowed ( page 111).

In the pop-up menu:


You can talk to the second party.

The connection to the first party is on hold.

You can still

• toggle between an initial and second call or

• put on hold and retrieve second and first call successively page 80 or

• initiate a conference

Consultation call from second call

If the second call is your active call you can initiate a consultation call from it.

Prerequisite:

The administrator must have approved the consultation in the second call.

From a consultation call in the second call you can


• toggle between the second call and a consultation call

• put on hold and retrieve second and consultation call successively page 80

• transfer a call

• disconnect the calls again

During a consultation in the second call, the first call is parked and can only be unparked when the consultation or second call ends or these calls were connected.

109


Step by Step

Disconnect & return

Ignore

Reject

Disconnect second call

Select and confirm the option shown in the second call’s context menu. The call to this station is disconnected and the call to the first station is reconnected.

Ending the second call by hanging up

If you or the second call partner hangs up, you will be prompted to retrieve the first call again if "Hold and hang-up" is disabled ( page 107). Otherwise, the first call will remain on hold until you receive this prompt after a defined time interval.

Ignoring second call

Prerequisite:


In the pop-up menu:


The caller still hears the on-hook signal. You can subsequently Accept, Reject or Deflect the second call.

While the ignored second call continues to wait, from the active call you can:

• make a consultation call


• toggle between the consultation call and your call party

• transfer a call

A third call would be rejected with the busy signal

If you have disconnected the first call, the ignored second call rings like a normal call.

Rejecting a second call

Prerequisite:


In the pop-up menu:


The second call is rejected. The caller hears the busy signal. The caller’s phone number is added to the missed calls list.

110


Step by Step

Deflect

Complete Xfer

User

Configuration

Deflecting a second call

Prerequisite:


In the pop-up menu:


j

Enter and confirm the phone number.

The second call is deflected to the destination specified.

Connecting parties

Select and confirm the option shown in the active connections context menu. The other two parties are now connected to one another. You can now hang up or dial another number for instance.

or Connect by hanging up

Prerequisite

: Connecting by hanging up is activated

(ask your administrator) and "Toggle associate" must be set to "Yes" ( page 112).

]

or n

Replace the handset or, if you are in speakerphone mode, press the loudspeaker key. The other two parties are now connected to one another.

Allowing call waiting z


If the Call waiting (second call) function is deactivated, a caller hears the busy signal if you are already conducting a call.

Prerequisite:

The option was programmed by your administrator.

v





111


Step by Step

Incoming calls

Handling

Allow call waiting

Yes





Save & exit

User

Configuration

Connected calls

Toggling associate

Yes


When

Allow call waiting

is activated,you can toggle the configured sensor key to switch call waiting on/off

( page 98).

Toggling associate

Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up.

z


v



if nec. j






Save & exit


112

Step by Step

Blind transfer

Consultation

Dial

Complete Xfer

Complete transfer


Transferring a call

You can transfer your current call to another party with or without consultation.

Blind transfer

Prerequisite:

You are conducting a call. The options "Allow call transfer" and "Transfer on ring" were selected

( page 114).


j

Enter and confirm the phone number of the second party to whom you want to transfer the call.

The graphic display returns to idle following successful transfer.

Transferring with consultation

You can announce a call to a recipient before transferring it.

Prerequisite:

You are conducting a call. The options "Allow call transfer" and "Transfer on ring" were selected

( page 114).

Select and confirm the option shown in the connections’s context menu. The call is placed on hold.

j

Enter the phone number of the party to whom you want to transfer the call.


If the party answers:

Announce the call you want to transfer.


If the party does not answer:

You do not have to wait for the second party to answer before you can transfer the call.


113


Step by Step

User

Configuration

Connected calls

Allow call transfer

Yes or

Replace the handset or, if speakerphone mode is active, press the lit n

key to transfer the call.

If the party does not answer, you will be called back by the first party.

Allowing call transfer z




if nec. j







114


Step by Step

User

Configuration

Outgoing calls

Transfer on ring

Yes

Save & exit

Allowing "Transfer on Ring"

If this option is allowed, you can activate call transfer by replacing the handset even before the called party answers.

z




if nec. j







115


Step by Step

User

Configuration

Incoming calls

CTI calls

AutoAnswer

Yes

AutoAnswer beep

Yes

Save & exit

116

CTI calls

z

Beep on auto-answer

Speakerphone mode activates automatically on your phone if you use a CTI application (such as Outlook) to dial a number when Auto Answer is active. If Auto Answer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call. This setting also defines whether or not incoming calls are automatically accepted. If the function is active, an alert beep sounds when a call is automatically accepted. Details regarding special application are provided on page 136.

Information on the operation of the configured CTI application can be found in the corresponding user guide.


Prerequisite:


v



if nec. j











Step by Step

User

Configuration

Incoming calls

CTI calls

AutoReconnect beep

Yes

Save & exit

Beep on auto-reconnect

You can reconnect a held call both via the CTI application and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active.

z


Prerequisite:


v



if nec. j








117


Step by Step

Niels, Bohr

Details

Business 2

Isaac, Newton

Dial

Making calls

Dialing with the DDS key

You can program frequently used phone numbers on programmable keys ( page 93). If you press a direct destination selection key for around three seconds, the associated contact or phone number appears and dialing is initiated.

Prerequisite:

A direct destination key is programmed page 93.

R

Press the programmed DDS key. Dialing is initiated.

Dialing from the local phonebook

u


Select and confirm a contact. The phone number is dialed.


Select and confirm the preferred phone number. The phone number is dialed.

For detailed information about the local phonebook, see from page 156.

Dialing from the LDAP database

Prerequisite:

You searched for and selected an entry in the LDAP database ( page 162).

Select the entry you want.

Select and confirm the option shown in the context menu. The connection is set up.

For detailed information about the LDAP database, see from page 162.

118


Step by Step

Niels, Bohr18.10. 07:06am

Dialing a phone number from a list

w

Press the key until the application table for the relevant call list

[1]

is active.

Select and confirm the entry you want. The phone number associated with the list entry is dialed.

If the party listed is already in the phonebook, the appropriate phone number icon is displayed page 156. If there are several numbers stored for the party in the phonebook, these can also be selected in the context menu.

Options

Groups

@Home

View

Niels, Bohr

Calling a contact from a group

u




Select and confirm the group you want.


Select and confirm a group member. The phone number is dialed.

A phone number icon is displayed if the party is already stored as a contact in the phonebook page 156. If there are several numbers stored for the party in the phonebook, these can also be selected in the context menu.

[1] Please note the information in relation to call lists on page 166

119


Step by Step

User

Configuration

Using autodial delay

A number is automatically dialed after a set delay starting from the entry of the number’s last digit. The autodial delay can be used:

• when dialing in idle mode

• when deflecting an incoming call

• Consultation

• when transferring an answered call.

The delay can be reduced by performing one of the following activities:

• pressing the i

key. This always works.

• lifting the handset. This only works if the phone number was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook.

• pressing the loudspeaker key. This only works if the phone number was entered when the phone was idle and the loudspeaker key was not lit or if the phone number was entered for a consultation call and the loudspeaker key was not lit.

If an emergency number is preset by your administrator, the autodial delay for this phone number is reduced to one second.

Settings for autodial delay z


The setting does not affect automatic emergency number dialing.

If you select

Autodial delay

, you must either confirm the "Dial" option, press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook.

v



if nec. j



120


Step by Step

Outgoing calls

Autodial delay

Save & exit

User

Configuration

Outgoing calls

Busy when dialing

Yes

Save & exit



j

Specify a value and confirm your entry.


Automatic dial delay does not work if you are using a dial plan and


is configured (see page 71). The number is automatically dialed as soon as the string entered matches an entry in the dial plan.

Allowing "Busy When Dialling"

If you activate this function, an incoming call received while you are performing dialing is rejected. The caller then hears the busy signal.

v



if nec. j







This setup option can also be found under

"Handling" in the "Incoming calls" menu.

121


Step by Step

Conference

User

Disconnect

{

or

}

Conference

Local conference

This type of conference is also referred to as a threeparty conference. It involves up to three participants.

Prerequisite:

You are conducting a consultation call page 76 or have accepted a second call page 109, and the conference function is active page 123.

Initiating a local conference

You can initiate a conference by calling the

"Conference" function in the context menu of either the active or held call. Alternatively you can press an already configured

Conference

key.

Select and confirm the option shown in the connection’s context menu. You are connected to both parties at once. The conference is displayed.

Conducting one-to-one calls

Select the connection you want to clear down.

Select and confirm the option shown in the context menu. You are now involved in a one-to-one call with the remaining call party.

If you already are involved in a secure connection with a party when you initiate a consultation call, the original party is placed on hold. The new consultation connection can be either secure or nonsecure. However, the first connection remains secure even if all three parties are now joined together in a conference.

The entire conference is nonsecure if the connection to at least one of the parties is not secure

(see also page 55).

The relevant padlock icon appears on the "Conference" row.

122


Step by Step

Exit Conf

End Conf

User

Configuration

Connected calls

Ending a local conference

Allowing call partners to continue a conference after you exit

Prerequisite:

The function "Allow join in conference"

( page 124) was activated.

Select and confirm the option shown in the "Conference" context menu. or

]

or n

Replace the handset or, if you are in speakerphone mode, press the loudspeaker key. Both call partners remain connected. You are disconnected from the conference call.

Disconnecting a party

Select and confirm the option shown in the "Conference" context menu. Both connections are cleared down – the conference is cleared down.

Allowing a local conference

This option allows or blocks the "Local conference" function.

z




if nec. j




Allow conferences

Yes




123


Step by Step

User

Configuration

Connected calls

Allow exit conf

Yes

Save & exit

Allowing joining in a local conference

You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call.

z




if nec. j







124

Step by Step

Conference

Consultation


System-supported conference

This type of conference is also referred to as a large conference. It can include up to ten parties.

Prerequisite:

You are conducting a consultation call page 76 or you have accepted a second call page 109, and the "Centralized conference" feature was configured by your administrator.

Establishing a conference

Select and confirm the option shown in the connection’s context menu. You are connected to the first two parties at once. The conference is displayed with the current participants. You can now:

• initiate a consultation call

• add a party

• put the conference on hold

• leave the conference.

Conducting a consultation call

Select and confirm the option shown in the "Conference" context menu. If the party answers, you can:

• toggle between the party and the conference

• connect the consultation call to another called party

• end the consultation call and return to the conference

• add the consultation call party to the conference.

If you want to add the consultation parties to the conference, use the "Add to conference" option instead of the "Consultation" option.

If you want to use the phonebook

or a call list for a consultation call, select

Hold

instead of

Consult (and/or Add to conference) in the context menu or press the

Hold

key and then open the phonebook or a required call list ( page 156).

Alternatively you can select the phonebook or a call list without using the

Hold

functions - the conference call is automatically placed on

Hold

.

Adding a party

Prerequisite: You are conducting a consultation call and the conference is on hold.

125


Step by Step

Conference

Hold

Exit Conf

Select and confirm the option shown in the consultation call’s context menu. The party is added to the conference. Only the conference and all current participants are now displayed.

You can also use an already configured

Conference

key instead of the Conference option in the context menu.

Putting the conference on hold

Select and confirm the option shown in the "Conference" context menu. The conference is placed on hold and you can consult with someone in your office, for instance.

Leaving a conference

Select and confirm the option shown in the "Conference" context menu. You are disconnected from the conference call and can dial another number, for instance. The other call partners remain connected.

126

Step by Step

Making calls with multiple lines


You can use your OpenStage 60/80 as a multi-line phone. If you have any questions regarding how to configure your OpenStage phone as a multi-line phone, please contact your administrator.

The following is a description of the telephony scenarios for multi-line phones. To facilitate comprehension, you should familiarize yourself with the enhanced telephony application and how to use the line keys beforehand. Furthermore, you can specify individual settings for your multi-line telephone. Refer to the following sections for a detailed description of the individual components:

• Introduction to multi-line phones page 15

• Lines and line keys page 26

• Multi-line telephony interface page 42

• Individual settings page 151

Incoming calls

Depending on your individual settings, you will be notified of incoming calls page 221.

Accepting calls for the primary line

In this case, the telephone behaves in the same way as a single-line telephone. See page 55 and page 100.

Answering a call via a Bluetooth headset

T

Press the flashing key for the main line or

J

Press the answer key on the headset to answer the call.

Accepting calls for secondary lines

Prerequisite:

The secondary line is configured on your multi-line telephone.

Using the handset

^

Lift the handset.

127


Step by Step

Accept

[

Conduct call.

The line that rings is automatically selected. If calls are ringing on more than one line, you will be connected to the line that has been ringing the longest.

Using the line keys

T

Press the flashing trunk key.

Speakerphone mode.

or


Speakerphone mode.

Making calls

You must seize a line before you can make calls on a multi-line telephone.

Trunk seizure can be configured on an individual basis.

Your administrator can determine if the lines on your telephone can be automatically seized and with which priority.

If you have seized a secondary line, this line is reserved for you for making calls for a specific period as defined by the administrator. No other user can seize this line during this period, even if the line is also assigned to this user’s telephone.

Line 2

Manual trunk seizure

^

or n

or o

Lift the handset or press the speakerphone mode or headset key.

S

Press the required trunk key.

or t

With the handset on hook, press the key shown until the application tab

Overview

is active page 42.

Select and confirm the required line (e.g. line 2). The tab for this line is displayed.

128


Step by Step j

Enter the phone number or use redial, for example. The connection is set up.

Automatic trunk seizure

Prerequisite

: Your administrator has configured automatic trunk seizure.

^

or n

or o


R

The line defined during configuration is seized. j

Enter and confirm the phone number. The connection is set up.

Dialing the last dialed number

The last phone number dialed on your telephone – on the primary line in the case of line keys – is displayed for redialing in a pop-up menu.

^

or n

or o


R

Seize the required line ( page 128).

Redial {1} 123456

In the pop-up menu:


[1]

. The connection is set up.

Forwarding calls on primary line

The call forwarding can only be activated for the primary line. Which call forwards are possible, how they are configured and activated can be found from page 82.

Call forwarding information

Prerequisite:

Your administrator has activated "Forwarding shown".

If you have activated one of the forwarding types on your phone for the primary line and a station calls, a popup window with the following information opens:

• Who is calling

• The forwarding destination.


129


Step by Step

During calls

Making and receiving calls on a single line

If you only use one line on your multi-line telephone to make calls, and you receive calls on the same line, the phone operates in the same way as a single-line telephone:

• Redial page 73

• Consultation page 76

• Toggle/Connect page 79

• Callback page 89

• Hold page 103

• Call waiting (second call) page 109

• Transferring a call page 113

• Conference page 122

Functions available exclusively for the primary line:

• Call lists page 47

• Voicemail page 50

• Call forwarding page 82

• Do not disturb page 170

Depending on your individual settings, you will be notified of incoming calls page 155.

130

Step by Step


Making and receiving calls with multiple lines

Accepting a waiting call

Depending on the settings for "Rollover", you will be notified of incoming calls page 155.

Prerequisite:

You are conducting a call. At the same time, a call is incoming on another line.

[

Call on line 1.

T

Press the line key for line 2. The call on line 1 is placed on hold.

All multi-line users that share the line on which the call is being held ( page 27) can now pick up the held call. To prevent other users from answering the held call, you must place the call on

"Consultation" hold page 76.

Depending on the setting made by your administrator, you may have to press the trunk key twice to accept the call on the other line. The first call is either placed on hold or released depending on the setting.

[

Conduct call on line 2.

\

End call on line 2.

T

Press line key for line 1.

[

Retrieve call on line 1.

131


Step by Step

Putting a line on hold

On a multi-line telephone you can use the line keys to place calls on hold.

Prerequisite

: You are conducting a call.

R

Press the call-line sensor key.

T

• The LED line key flashes.

• The LED line displays the hold status on all multi-line phones to which the line is connected.

• On phones connected to the line, a user can press the relevant line key and accept the held call.

During a consultation call or after accepting a waiting call the hold function cannot be used.

132


Step by Step

User

Configuration

Keyset

Lines

Line

Hot warm dest

Lines with hot or warm line function

Your administrator can configure a hot or warm line for the primary and secondary line.

The function is activated when on

• the primary line you lift the handset on the phone and press the line or loudspeaker key

• the secondary line you press the line key .

A number specified by you is dialed with a hot line immediately and with a warm line after a specific time.

Examples:

• The phone in the lift immediately dials the reception number.

• The phone at a patient’s bed dials the ward number e.g. after a minute if no other number is dialed.

Entering a number for the hot and warm line function

Specify which number should be dialed when the hot or warm line function is activated.

z

You can also configure this setting via the web interface page 271. v



if nec. j





Select and confirm the required line in the context menu.


133


Step by Step

Save & exit j

Enter and confirm the destination.


Busy override

A station of a line trunk group is on a call. It’s primary line is configured as a secondary line on your phone.

This line now has the status "busy." You can connect to the call by pressing the illuminated key for this line (see also page 26).

Prerequisite:

A secondary line is set up on your multiline phone, the option to connect to the call is activated for your phone and "system-based conference" is set up for your system ( page 125).

If a preview is set up and activated for the relevant line

( page 154), you have to press the line key a second time following the preview in order to connect.

The key of a secondary line illuminates – it is busy. You want to connect to the call.

R

Press the illuminated line key. A conference is established. You are connected to the parties on the secondary line. The key continues to illuminates and the conference is shown on the display.

If there is already a conference on the secondary line you are connected to this conference. The conference is shown on the display.

You can now:

• Put the secondary line on hold

• Leave the conference on the secondary line

• Make consultation call

• Accept a second call

• Alternate between a new call party and a conference on the secondary line.

• Include a call party from a consultation or a second call in the conference.

134

Step by Step

DSS call 1


Direct station selection keys

Apart from line keys, administrator can also configure direct station selection (DSS) keys. You can use a DSS key to call an internal station directly, pick up calls for this station or forward calls directly to it.

Calling a station directly

You cannot use DSS if the user is on another call (flashing LED).

Calling from the idle menu

S

Press the relevant DSS key. or t

Press the key shown until the application’s

Overview tab is active.

Select and confirm the DSS line. The key lights up and the connection is established via the primary line. administrator can configure the DSS key so that the connection is also established when the DSS station has activated do-not-disturb or call forwarding.

Consultation with the DSS station

Prerequisite

: You are conducting a call and administrator have configured the DSS key for consultation.

S

Press the relevant DSS key for the consultation. The key lights up and a connection is established. If the called party answers, you can toggle, transfer the first call or initiate a conference.

If administrator have configured transfer instead of consultation, you can only transfer the current call to the DSS station.

135


Step by Step

Reject

Call pickup

You can pick up calls for another DSS station. The LED flashes if a call incoming for this station’s line.

Indirect pickup

Prerequisite

: The auto-answer function must be deactivated page 116.

T

Press the DSS key. The call is routed to your primary line and rings.

^

or n

or o

Lift the handset or press the speakerphone mode or headset key. You are connected with the other party.

Rejecting a call

Prerequisite

: Your administrator enabled the Reject option for DSS keys and deactivated Auto-answer page 116.

T

Press the DSS key. The call is routed to your primary line and rings.

Select and confirm the option shown in the pop-up menu.

The caller hears a busy signal.

Direct pickup

Prerequisite

: The auto-answer

function must be activated page 116.

T

Press the DSS key. The call is routed to your primary line and you are immediately connected with the other party via speakerphone.

136

Step by Step


Deflecting a call to a DSS station

Prerequisite

: The deflect function is enabled for DSS keys. For information on the current setting, see page 101.

If you receive a call on one of your lines, you can immediately deflect it to the DSS station.

T

Your phone rings and a line key flashes.

S

Press the relevant DSS key. The call is deflected to the

DSS station. If the DSS station does not answer, you can pick up the call by pressing the DSS key.

LED display on DSS keys

DSS Key Explanation

S

Off : The line is in idle mode.

T

Flashes:

You can accept a call for the DSS station via the key. The call is routed to your primary line when the call is accepted.

R

Illuminates

: The line is busy. Provided that second call is activated you can still reach the DSS station via the key. It can accept your call as a second call.

137


Making calls in an executive-secretary team

An executive-secretary team is configured by the relevant administrator and may include up to four executive and up to two secretary telephones.

Sample scenarios

This example assumes that two executive and two secretary phones are configured. Calls for the executives are forwarded immediately to the respective secretary phone. A secretary then connects the call with or without consultation to the responsible executive using the direct station selection key.

Sekretary 1 Sekretary 2 Sekretary 1

Line

Executive 1

Executive 2

Sekretary 2

Call waiting

Sekretary 2

Line

Executive 1

Executive 2

Sekretary 1

Call waiting

Executive 1

Shift

Executive 1

Line

Sekretary 1

Sekretary 2

Executive 2

Shift

Executive 2

Line

Sekretary 2

Sekretary 1

Shift Shift

Prerequisites:

The following call forwards are configured ( page 82 ):

• For

All calls from

Executive 1 to Sekretary 1

• For

All calls

from Executive 2 to Sekretary 2

• Forward on

Busy and forward on

No reply

from Sekretary 1 to Sekretary 2

• Forward on

Busy and forward on

No reply

from Sekretary 2 to Sekretary 1

"Allow call waiting" should be activated on the secretaries’ phones

( page 111). This function can optionally be activated and deactivated using a key if a key has been configured for it.

Line and direct station selection keys have been configured by administrator and "Transfer on hangup" and server features have been activated.

138

Step by Step


Accepting a call

Incoming calls for the executives should be forwarded immediately to the assigned secretary and answered there. The line overview ( page 142) shows whether the executive has activated call forwarding.

Accepting calls at the secretary phone

An incoming call for "Executive 1" rings at the assigned

"Sekretary 1".

The line key of the "Sekretary 1" phone flashes.

The "Sekretary 1" direct station selection key on the "Executive 1" phone also flashes.

T

Press the line key to answer the call. The station answers. The line key flashes rapidly

.

The "Sekretary 1" direct station selection key on the "Executive 1" phone illuminates.

Early call pickup by Executive 1

An incoming call for "Executive 1" rings on "Sekretary 1".

The "Sekretary 1" direct station selection key on the

"Executive 1" phone flashes. The "Sekretary 1" has not yet answered the call. Before the call is forwarded to

"Sekretary 2", "Executive 1" picks up the call early.

T

Press the "Sekretary 1" direct station selection key on the "Executive 1" key to answer the call.

If for example a call for "Executive 2" on

"Sekretary 2" is not answered, "Sekretary 1" or

"Executive 1" can pick up the call early

139


Step by Step

Forward to Sekretary 2

An incoming call for "Executive 1" rings at the assigned

"Sekretary 1". The call is not

answered. After a specified period the call is forwarded to "Sekretary 2". The line key of the "Sekretary 2" flashes and it rings.

T

Press the line key on the "Sekretary 2" phone to answer the call. The station answers. The "Sekretary 2" direct station selection key on the "Executive 1" phone illuminates.

If "Sekretary 1" is busy, the call is forwarded immediately to "Sekretary 2" if:

• a consultation call is being made or

• "Allow call waiting" is deactivated.

Second call

Prerequisite

: "Allow call waiting" is activated.

If "Sekretary 1" receives a second call, this can be accepted, ignored, forwarded or rejected. Detailed information on this can be found from page 109.

If the second call was answered, it can be forwarded using consultation or the direct station selection keys.

Connecting a call

If e. g. the "Sekretary 1" answered a call, it can forward the call using the direct station selection keys to the following telephones:

• Executive 1

• Executive 2

• Sekretary 2.

The following examples show connections to

"Executive 1".

140


Step by Step

Connecting with consultation

S

Press the DSS "Executive 1" key. "Executive 1" answers.

Announce the call.

\

or n

or o

Press the hang-up, loudspeaker or headset key.

You can also select "Complete Xfer" from the context ment.

Complete transfer

Connecting without consultation

S

Press the DSS "Executive 1" key. "Executive 1" does not answer.

Select and confirm the option shown in the pop-up menu.

\

or n

or o

Press the hang-up, loudspeaker or headset key. The

"Executive 1" phone rings.

If "Executive 1" does not answer the call, so erfolgt ein

Wiederanruf ( see also page 113) nach einer eingestellten Zeit.

The "Executive 1" direct station selection key on the "Sekretary 1" phone illuminates.

Disconnect & return

Consultation without connecting

S

Press the DSS "Executive 1" key. "Executive 1" answers.

Transferring is not wanted. The "Sekretary 1" takes the call back

Select and confirm the option shown in the pop-up menu. The "Sekretary 1" is reconnected with the caller.

Toggle, disconnect or conference

During a consultation call "Sekretary 1" can toggle between "Executive 1" and the caller, can initiate a conference or disconnect one of the two call parties. More on this subject can be found on pages page 79 and page 122.

141


Step by Step

DSS keys

These keys are configured in such a way that every phone can be reached by every phone in the group. The

DSS keys are also used for consultation calls.

S

Press a team member’s DSS key. The relevant phone rings and the party answers.

Using line overview

To view the status of the lines, change from the "My phone" tab to the "Overview" tab on the phone screen.

10:23

Overview

Line g

DSS: Executive 2

DSS: Sekretary 2

MON 26.01.09

[My phone]

Bohr, Niels

Line busy

0123456632419

DSS: Executive 1 Line forwarded

Secretary 1

Line

Executive 1

Executive 2

Sekretary 2

Shift key

Further information on the line status can be found on page 42.

The "executive-secretary" team can be expanded with line keys by the administrator. These lines keys however have no influence on the behavior of the "executive-secretary" configuration.

142


"Executive-secretary" with Executive/Assistant

Cockpit

An "Executive/secretary" team is configured by the administrator using the

"Executive/Assistant Cockpit" – referred to in this manual as E/A Cockpit. A team can for example consist of four executive and two secretary phones.

Sample scenarios

This example assumes that two executive and two secretary as well as two representatives (with variable numbers), two mobile phones (with fixed numbers) and an answering machine are configured for E/A Cockpit.

Sekretary 1 Sekretary 1

Line

Executive 1

Executive 2

Sekretary 2

Call waiting

Sekretary 2 Sekretary 2

Line

Executive 1

Executive 2

Sekretary 1

Call waiting

Executive 1

Shift

Executive 1

Line

Sekretary 1

Sekretary 2

Executive 2

Shift

Executive 2

Line

Sekretary 2

Sekretary 1

Deputy 1

Deputy 1

Shift

Deputy 2

Deputy 2

Shift

143


Step by Step

Prerequisites:

The E/A Cockpit application is installed on the phone and the connection to a E/A Cockpit server entered.

"Allow call waiting" should be activated on the secretaries’ phones ( page 111). Line and DSS keys have been set up and configured by administrator and Transfer on hangup, uaCSTA and server features are activated.

Function overview

The following tasks can be performed using the E/A

Cockpit application:

• Call forwarding management on the executive phones

– Calls are forwarded to the secretary phone

– Call forwarding is deactivated.

– Calls are forwarded to a mobile phone

– Calls are forwarded to a variable number

• Call forwarding for an executive phone can be configured directly on the executive phone or from the secretary phone.

• Call forwarding can be attached to a condition

• Secretary status management

– Presence status

– Call forwarding destination configuration

– Representative activation and deactivation

• The presence and call forwarding status can be read on each secretary phone and on the respective associated executive phone.

• The presence status and required call forwarding for the secretary can be set from both the secretary and associated executive phone.

• DSS keys can be used

• Connecting calls with and without consultation

• Calling configured executive mobile numbers and connecting calls.

• Answering and connecting calls

• Second call

144

Step by Step

Start


Launching the E/A Cockpit from the secretary

For completeness sake it is assumed that no other telephone in the team has launched the application at this point. v

Press the key as often as required until the Applications tab is active.

Select the E/A Cockpit application.

Confirm the option shown. The XML application is launched and a new "E/A Cockpit" tab with the overview is opened. The last status and configured call forwarding are displayed.

10:23

E/A Cockpit

MON 26.01.09

Applications

My status

Sekretary 2

At Desk

At Desk

Executive 1 To Assistant (Strict) g

Executive 2 To Assistant (Soft) g

Secretary 1

Line

Executive 1

Executive 2

Sekretary 2

The displayed settings are examples.

Shift key

145


Step by Step

Executive 1 To Assistant (Strict) g

Immediate Ring g

To Assistant (Strict) g

Preferences

Managing call forwarding

Every executive can configure their displayed call forwarding themselves or can have the secretary configure them The result is displayed in the E/A Cockpit tab of Sekretary 1 and Sekretary 2.

In the overview menu E/A Cockpit of Sekretary 1, call forwarding for Executive 1 should for example be modified.


You are offered the Settings selection menu for

Executive 1, with the following options (examples):

• Immediate Ring

• To Assistant (Strict)

• To Mobile

• To

31201

• To Voicemail

Cancel call forwarding

This option has no further settings. The selection is confirmed and then call forwarding is canceled. If a call is received for Executive 1, his phone rings

Select and confirm to cancel call forwarding.

Forward to assistant

The "To assistant" option offers further setting options.

If you want to apply the current setting, you only confirm this option. For additional options:

Open the context menu

Select and confirm the option shown. You see the "Preferences of" selection menu with the following options:

• Soft (if At Desk, otherwise Immediate Ring). The view in the E/A Cockpit overview menu is then:

"To Assistant (Soft)"

• Regular (if At Desk, otherwise To Voicemail). The view in the E/A Cockpit overview menu is then:

"To Assistant (Regular)"

• Regular mobile (if At Desk, otherwise To executive

Mobile). The view in the E/A Cockpit overview menu is then:

"To Assistant (Regular mobile)"

146

Step by Step

To Mobile g

To 31201 g


• Regular to number (if At Desk, otherwise to a number). The view in the E/A Cockpit overview menu is then:

"To Assistant (Regular to number)"

• Strict (To Assistant in any case - Desk, Box or Mobile). The view in the E/A Cockpit overview menu is then:

"To Assistant (Strict)"

If each other the other respective secretaries has the "At Desk" status ( page 148), calls are forwarded here.

Forwarding calls to a mobile phone

Calls can for example be forwarded to the mobile phone from Executive 1.

Select and confirm the option shown. Calls are forwarded to a predefined mobile phone number.

Forwarding calls to a variable number

Calls can be forwarded to any number.

Select and confirm the option shown. You can change the number firstly via the context menu.

Executive 1 and Executive 2 manage the call forwarding themselves using the My status option.

The change is displayed on the secretary phones.

147


Step by Step

My status At Desk g

Managing secretary statuses

The "My status" option on the secretary phone is used to set the presence status und if required to configure call forwarding.

Configuring status and call forwarding

Confirm the option shown. The "Set Status" dialog opens.

The following options are available in the "Set Status" menu:

• At Desk

• Off Desk

• To

31201

• Deputy [123456] on

Select the required option and confirm this. If a representative is activated, "Deputy [123456] off" appears in the options list.

If Sekretary 1 only has the "Off Desk" status, all his calls are automatically forwarded to Sekretary 2.

If you activate one of the two call forwardings, the "At

Desk" or "Off Desk" do not affect these.

If the "To Assistant (Strict)" setting on the executive is activated, the variable call forwarding and the call forwarding to the representative only takes effect if the other secretary has the "Off Desk" status or has activated call forwarding to a representative or variable number.

The "To" variable call forwarding and call forwarding to a representative can be configured simultaneously:

• Deputy: Forwards calls for the executive phones

• Variable call forwarding: Forwards calls for the secretary phone

If the respective other secretary has the "At

Desk" status, calls are forwarded.

The current status of call forwardings is displayed in the"My phone" tab on the respective executive phone.

148


Step by Step

My status

Sekretary 1

At Desk

At Desk g g

Sekretary 1 Off Desk g

Changing the call forwarding destination

Open the context menu. You have the following options:

• Call mobile

• Forward Nr.

• Deputy Nr.

• Deputy on or Deputy off

The "Forward Nr." and "Deputy Nr." options are used to modify the number for variable call forwarding and for the representative.

Changing the status remotely from another phone

For example you can change the status of the first secretary phone from the executive phone or the second secretary phone.

Confirm the option shown. You have the following options if defined.

• At Desk

• Off Desk

• Deputy [123456] on

• To Mobile

• To Voicemail

Confirm e.g. to configure the absence of Sekretary 1.

The secretary settings are displayed on all phones.

149


Step by Step

My status At Desk g

Call mobile g

Executive 1 12345 g

Making calls in the E/A Cockpit team

Using DSS keys

These keys are configured in such a way that every phone can be reached by every phone in the group. The only exception is when both secretaries have the "Off

Desk" status and variable call forwarding is configured, then calls are forwarded to the destinations of the variable call forwarding. The DSS keys are also used for consultation calls.

Calling the executive’s mobile phone or connecting to the mobile phone

If an executive is away, the secretary can reach him directly on his mobile phone. If necessary change to the

E/A Cockpit tab.

Open the context menu.


E.g. Executive 1select and confirm the option shown

The mobile phone rings and Executive 1 answers.

If you have a call on hold, you can connect the other station with Executive 1 by simply hanging up.

Answering and connecting calls

The procedure for answering and connecting calls in the team is exactly the same as described in chapter

Making calls in an executive-secretary team

( page 138).

Second call

Prerequisite

:

• "Allow call waiting" is activated.

• The respective other secretary has the "Off Desk" status or

• The other secretary is already on a call and active call forwarding is set to your phone.

If you receive a second call, you can accept, ignore, forward or reject it. Detailed information on this can be found from page 109.

If you have answered a second call, you can connect the call via consultation or using the DSS keys.

150


Step by Step

User

Configuration

Keyset

Lines

Primary Line 1

Allow in overview

Yes

Save & exit

Settings for multi-line phones (keyset)

The details for each keyset line contain supplementary information for the user. The following uneditable fields are displayed:

• Address

– Displays the phone number for the line

• Ring on/off

– Shows whether the ringer is activated for this line

• Selection sequence

– Displays the priority of each line seizure when the handset is lifted or the loudspeaker key for this line is pressed

Displaying the line in the "Overview" tab

Specify here if the selected line should be displayed in the "Overview" tab.

z




if nec. j





Select the required line (e.g. primary line).




151


Step by Step

User

Configuration

Keyset

Lines

Primary Line 1

Ring delay

Save & exit

Setting the time for a delayed ringer

Specify the length of time before a held call should be signaled on a line.

z


v



if nec. j





Select the required line (e.g. primary line).


j

Enter and confirm a value (between 0 and 3600 seconds).


You can activate and deactivate the set delay time for all line keys using a function key page 98.

152


Step by Step

User

Configuration

Keyset

Overview

Primary Line 1

Use FPK order

Add all lines

Save & exit

Configuring the "Overview" tab display

Specify here the sequence in which the individual lines in the "Overview" tab should appear on the display.

z




if nec. j





All lines that are displayed in the overview ( page 151) are listed.

Select and confirm the required line (e.g. primary line).

Select one of the following options from the context menu to move an individual line:

• Move up

• Move down

• Move to top

• Move to bottom or or

Select and confirm the option shown to arrange the lines in the same sequence as the line keys

Select and confirm the option shown to display all line keys in the overview.

The setting made for "Allow in overview"

( page 151) is ignored here.


153


Step by Step

Line preview

Prerequisite

: You are already on a call on one line and a further call rings on a secondary line. You have programmed a sensor key with the "Preview" function page 93.

Preview for a call

Prerequisite

: Your administrator has deactivated the permanent preview function.

S

Press the "Preview" sensor key. The key illuminates. The preview function is temporarily activated.

T

Press the flashing line key. A popup window opens and you receive information about the caller. Press the line key again to accept the call or wait until the popup closes itself after a specified period of time.

The preview function is switched off and has to be switched on again for a further operation.

Permanent preview

Prerequisite

: Your administrator has activated the permanent preview function.

S

Press the "Preview" sensor key. This way the preview for all lines with "preview mode" remains active until you press the "Preview" sensor key again.

If the line preview has been deactivated, a call is answered immediately on a line when the line key is pressed, without first showing caller information.

154


Step by Step

Rollover for a line

Your administrator can determine how rollover calls are to be signaled.

T

Only the relevant line key blinks.

or

Z T

You hear a special advisory tone

and the corresponding line key flashes.

or

Z T

The ringer melody set sounds briefly

(approx.

3 seconds) via the loudspeaker and the corresponding line key blinks.

Z T

You hear a short notification tone

The ringer melody is not played in speakerphone mode.

Z T k

The telephone rings using the configured call signal, the corresponding line key blinks, and a pop-up menu containing the available information is displayed.

155

Phonebooks and call lists

Step by Step

Options

New contact

Last name

Save & exit

Niels, Bohr

Details

Last name

Save & exit

156


Personal phonebook

Your personal phonebook should not contain more than

1000 entries.

Creating a new contact

u




The form for entering contact data opens.

You do not have to complete all fields to save a new contact.

Select and confirm the field you want.

j

Complete and confirm.


Editing a contact

u


Select the party.




j

Complete and confirm.


Step by Step

Niels, Bohr

Details

Default No.

Business 2

Options

Delete all

Delete all entries


Selecting a preferred phone number

If multiple phone numbers were assigned to a contact, you can select the preferred phone number here that you want to use for calls via the phonebook.

u


Select a phonebook entry.



Select and confirm the preferred phone number. The phone number is stored.

Deleting all phonebook entries

u




A confirmation request opens.

In the pop-up menu:

Select and confirm the option shown. All entries are deleted.

157

Options

Groups

Options

New group

Group name

Save & exit


Step by Step

Options

Groups

@Home

Edit

Group name

Save & exit

Managing contact groups

Creating a new group u






An overview appears for new groups.


j

Enter and confirm a new group name.

Select and confirm the option shown. The new group is stored.

Editing a group name u




Select and confirm a group.



j

Edit and confirm an entry.

Select and confirm the option shown. The changes are applied.

158

Options

Groups

@Home

Delete

Delete

Step by Step

Niels, Bohr

Details

Groups

@Home

Save & exit

Options

Groups

@Home


Adding a contact to a group u







Deleting a group

u






A confirmation request opens.


Saving a picture for a contact

u





159


Step by Step

View

Niels, Bohr

Details

Picture

Picture 1

Save & exit

Niels, Bohr

Details

Business 2


Select group member.




Select and confirm the picture. Pictures must be available; you can load them using OpenStage Manager, for example.

Select and confirm the option shown. The selected picture is assigned to the contact. It appears on the graphic display with the usual contact information the next time a call is received.

Quick search in the phonebook

You can use the quick search to search the phonebook for the initial letters of a specific last name.

u


j

Enter the initial letters.

The quick search input mask opens automatically. Your search is narrowed down by every additional letter entered in the input mask.

Select a contact as soon as the name you are looking for appears.


Select and confirm the preferred phone number. The phone number is dialed.

160


Step by Step

Options

Display

Lastname, Firstname

Changing the display format for contacts

u




Select and confirm the display format.

h

Press the key to return to the phonebook. The display format selected is stored.

161


Step by Step

Find

Last name

Find

LDAP database

You can search an LDAP database (corporate phonebook) for contact entries if you can reach this database over your network and your access was correctly configured by your administrator.

You can perform searches using the name (simple search) or different information on an entry (advanced search), for example, job title or department name.

Finding an LDAP entry

u

Press the key until the "Corporate" ("LDAP") tab is active.

Select and confirm the option shown in the

Options context menu.

Select and confirm the required search field

(for example, "Last name"). j

Enter a search text.

Once you have completed all required search fields, confirm the search request by selecting and confirming

"OK" on the display keypad ( page 31).

When entering data in the search fields, note that

• the entry of wildcards is not permitted.

• an * is automatically inserted at the start of the search string for phone numbers.

• an * is inserted at the end of the search string in other fields.

You can perform searches using the name (simple search) or different information on an entry (advanced search), for example, job title or department name.

You can now:

• call the LDAP contact ( page 118).

• view the LDAP entry (see below).

162

Step by Step

Details

Delete

Qualifier


Viewing an LDAP entry

Prerequisite:

You found and selected an LDAP entry

(see above).

Select and confirm the option shown in the context menu for the entry.

New search

To conduct a new search, you must first clear all the search fields.

Select and confirm the option shown in the

Delete

context menu. All search fields have been cleared.

Defining a qualifier before a search

Prior to a search, you can select which qualifiers should also appear in the output list in the

Options context menu.

Select and confirm the option shown. You may choose between the following criteria:

• No qualifier

• Job function

• Address 1

• Email

• Business 1

• Mobile

• Business 2

• Private

• Company

• Address 2

W i

Select and confirm the desired qualifier.

h

Exit the list.

163


Step by Step

K

Quick search

u

Press the key as often as required until the "Corporate"

(LDAP) tab is active. j

Enter the initial letter of the surname you need, e. g.

"K".

A single-line search window appears at the lower edge of the display.

Do not enter any further characters. After a predefined period of time or after pressing the i

key all available names with the corresponding initial letter are displayed. You can restrict the output by entering the second and other letters. The

(

key is used to switch between letters and numbers. The h

key is used to delete individual characters.

When entering extended characters you can control the search individually. For the selection of extended characters firstly press the

*

key.

Rule list:

Extended character Description

#

Searches for the exact string before the extended character.

,

*

You can enter first and last name separately using a comma. A search is carried out for the last name (possibly using a wildcard) and the first first name with the first character after the comma.

Wildcard. This searches for the character entered and all possible subsequent characters.

164

Step by Step

Hans Meier

Save


Copying entries to the local phonebook

You can copy contacts from the company-wide phone into your personal phonebook.

u

Press the key as often as required until the "Corportate"

(LDAP) tab is active.

.

Select the required entry from the list, e.g. Hans Meier

Select and confirm the option shown in the context menu. The entry is copied with all details into the personal phonebook. The "Contact created" message appears.

165


Step by Step

Call lists

For a detailed description of the different call lists, see page 47. The function must be activated in order to view and manage call lists page 168. If the call journal is not activated, the message "Call Log is disabled" is shown on the display when you press the w

key.

Viewing details


Press the key until the call list you want is active.


Details

Deleting entries

Deleting an individual entry




Delete


For display and information shown page 49.


The entry is deleted.

Deleting all entries in a list w



Options

Delete All Select and confirm the option shown in the context menu.

All entries in the list displayed are deleted.

166


Step by Step

Copying entries from the call lists into the personal phonebook




page 44Niels, Bohr18.10.

07:06am

Copy as contact

Saving and changing

Saving without changing


You have the following options for "Create contact":

• Saving and changing

• Saving without changing

• Exiting (without saving)

Saving and changing


The mask to edit a contact in the personal phonebook opens page 156. Fill out the relevant fields accordingly and save the new contact.

Saving without changing


An entry is created and the message "Contact created" is displayed. If you open the phonebook, you will be prompted to update the directory. For this type of entries a group "Copied contacts" is created so that you can find them more easily.

167


Step by Step

User

Configuration

Anrufprotokollierung

Activating/deactivating the call journal

The function can be disabled in order to prevent unauthorised third parties gaining information on the other party involved in the call from the call lists. No further calls or conversations are then logged. The function is always activated by default.

When you deactivate the call journal, please note that the customary last number redial function will also be affected by this. You can then no longer redial the last number dialled page 73.

z


v



if nec. j




Rufjournal aktivieren

No

Select

Yes or

In the context menu select and confirm to deactivate the call journal. The message "Call Log is disabled" is displayed.

In the context menu select and confirm to reactivate the call journal.


If the function is deactivated, all existing entries in the journal as well as messages for available missed calls on the display and via LEDs are deleted.

168

Step by Step

Ringer off

Privacy/security


Deactivating the ring tone

You can deactivate your ring tone if you do not want to be disturbed by your phone ringing.

Deactivating the ring tone using the keypad

*

Hold down the key until the "Ringer off" icon appears on the status bar on the display ( page 30).

The ring tone is deactivated.

*

To switch the function back on, hold down the key until the "Ringer off" icon disappears from the status bar on the display.

You can also switch the function on and off using the option in the idle menu.


or

Deactivating the ring tone via sensor key

Prerequisite:

The "Ringer off" sensor key must be configured page 93.

S

Press the "Ringer off" sensor key.

R

Press the lit sensor key once more to deactivate the

"Ringer off" function.

169


Step by Step

Do not disturb off

Do not disturb on

Do not disturb

If "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal.

On multi-line telephones ( page 15) you can only activate the "Do not disturb" function for your primary line.

Prerequisite:

A programmable sensor key must be assigned the function "DND" (Do Not Disturb)

( page 93). "Do not disturb" must be allowed page 171.

Enabling "Do not disturb" via a key

S

Press the "Do not disturb" programmable sensor key.

R

To deactivate the "Do not disturb" function, press the lit programmable sensor key again.

or

Enabling "Do not disturb" via the idle menu

or

Select and confirm the option shown in the idle menu.

The "Do not disturb" icon appears in the header.

Select and confirm the option shown in the idle menu.

The "Do not disturb" icon disappears.

170


Step by Step

User

Configuration

Incoming calls

Handling

Allow DND

Yes

Save & exit

Allowing "Do not disturb"

z


v



if nec. j








171


Step by Step

Security

User password

Your user password protects your individual configurations, including your language settings. You can also use the user password to lock your telephone page 175.

Administrator may have configured the following settings:

• The password is deactivated: You do not have the option of configuring user settings. The message

"Password is disabled" is displayed.

• The password is temporarily blocked: You do not have the option of configuring user settings at this time. The message "Password.suspended" is displayed.

• After initialling logging onto a user area, you may have to replace the default password with a new password.

• A password can have a predefined period of validity:

You will have to create a new password when the period ends. The message "Change Password ({1} days left)" will alert you to this at the appropriate time. The message "Password has expired" appears when the validity period is over. Confirm "Change password" and change the password as described in this section.

• If you repeatedly enter the wrong password (2 to 5 times), additional attempts are blocked. You can make another attempt after a predefined time.

• It is possible that you will not be able to re-use a previously used password for a long time, so you will have to create another "new password". The message "Password requires change" is displayed. This does not affect deactivation of the user password page 174.

• Your administrator can tell you about the rules for what and how many characters can or must be used in the password.

The preset password "000000" corresponds to a blank password. In other words, the phone cannot be locked and the user menu is not

password protected (see also page 174).

z

The user password can also be modified via the Web interface ( page 271).

172


Step by Step

User v



if nec. j

Enter and confirm the user password page 28.

Security

Change user password



Current password Select and confirm the option shown.

New user password j

Enter the current password (at least six characters, text entry, see page 31) and confirm your entry.


Confirm New user password j

Enter a new password (at least six characters, text entry, see page 31) and confirm your entry.


j

Enter and confirm the new password once more.


173


Step by Step

User

Security

Change user password

Deactivate user password

You can deactivate the phone’s password prompt if a password has already been configured.

The deactivation of the password prompt does not affect the Web interface page 271,

OpenStage Manager or CTI applications that use a password prompt. As long as the user password is deactivated, you do not have access to user settings via the Web interface or the Open-

Stage Manager.

If you deactivate the user password, you are not able to lock the phone page 175 and the user menu is not

password-protected.

v



if nec. j




Current password Select and confirm the option shown.

j

Enter the current password (at least six characters, text entry, see page 31) and confirm your entry.


New user password

Confirm New user password

Save & exit j

Enter six zeros ("000000") to deactivate the password.

Confirm entry (at least 6 characters, (text entry, see page 31).


j

Enter six zeros ("000000") once again and confirm.


174


Step by Step

Confirm lock

User

Security

Phone lock

Phone lock

Yes

Save & exit

Locking the phone

You can lock your phone to protect it against unauthorized access. In this way, no one can make calls or change your user settings unless they know your user password.

Predefined numbers from the dial plan can still be dialled when the phone is locked. For more information, contact your administrator.

You can only lock the phone if you set a user password ( page 172). The password for this may not be the default setting "000000".

Check if necessary whether the telephone lock function has been activated for you by administrator.

Activating the phone lock

#

Hold down the key shown until "Phone lock Confirm lock" appears.

In the pop-up menu:

Select and confirm the option shown. The phone lock activates immediately.

or v



if nec. j





Select and confirm the option shown in the context menu. The phone is locked.

Select and confirm the option shown. The phone is locked.

175


Step by Step

User unlock

Admin unlock

If an emergency number has been entered on the telephone by administrator,

Emergency call will be offered on the display once you have activated the phone lock. You can also dial the emergency number via the keypad.

Unlocking the phone

The following is displayed: Phone locked.

There are two options available for unlocking the phone:

• User unlock

• Admin unlock

Select and confirm if you know the user password. You are prompted to enter the user password.

or

Select and confirm if you only know the administrator password. You are prompted to enter the administrator password.

j

User password or enter and confirm the administrator password. The phone is unlocked if the password is correct.

If the telephone is locked, an emergency number entered by administrator can be dialled using the keypad or the option

Emergency call

.

If the telephone is locked repdial keys cannot be used. This also applies when emergency numbers or predefined numbers from the dial rep dial are stored on them.

176

Step by Step

Mobility function


Prerequisite:

Your phone is configured to support mobility by administrator. A DLS server is available in the

LAN and its address is entered in the phone.

Mobility scenarios

When you log on to your phone, or any other mobilityenabled phone, the following scenarios are possible:

Logging on and off at the same phone

• Log on as a mobility user page 178.

• Log off as a mobility user page 179.

Logging on and off at different phones

In these cases, administrator may have made the following settings:

• Log on at a remote phone with forced logon, when the user is still logged on at that phone page 180.

• Delayed logon at a remote phone with forced logon, when the user is still logged on at that phone and the phone is busy page 181.

177


Step by Step

Mobile logon

Mobility ID

Enter password

Logging on and off at the same phone

Logging on to the phone

No other mobility user is logged on.

Logon via a key

If a program key is configured for Mobility.

S

Press the "Mobility" program key. or Logon via the context menu

Select and confirm the option shown in the idle display context menu page 37.

You are prompted to enter your mobility ID. j

Enter and confirm mobility ID – usually a phone number.

You are prompted to enter the password.

j


The following messages appear on the display:

• Logging on mobile user

• Validating

• Registering

• Downloading user data

Once logon is complete, the "Mobility" program key

LED lights up and the mobility icon appears in the graphic display next to the mobile phone number.

178

Step by Step

Mobile logoff

Mobile logoff


Logging off from the phone

Prerequisite:

You are logged on as a mobility user.

Logoff via key


R

Press the "Mobility" program key.

or Logon via the context menu


Is displayed. You briefly have the option to cancel the logoff, otherwise the logoff process is launched.

In the graphic display, the following messages appear:

• Logging off mobile user

• Uploading user profile

• Registering


After you have logged off, the mobility icon den.

is hid-

179


Step by Step

Mobile logon

Mobility ID

Enter password

Logging on at different telephones

An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user.

Logging on with forced logoff at a remote phone

If the user is already logged on at another phone and the remote phone is busy, the logon is rejected.

If, however, your administrator enabled "Forced logoff during call" without setting a time, the system does not consider whether or not the remote phone is busy.

Logon via a key


S






j


The following mobility messages appear in the display:

• Validating

• Logging off elsewhere

• Registering


The logoff is simultaneously displayed on the remote phone. Once logon is complete, the "Mobility" program key LED lights up and the mobility icon appears in the graphic display .

180

Step by Step

Mobile logon

Mobility ID

Enter password


Logging on with forced, delayed logoff at a remote phone

If the remote phone is busy and your administrator enabled "Forced logoff during call" with a set timeout, forced logoff does not occur until this timeout expires.

Logon via a key


S






j


The following mobility messages appear in the display:

• Validating

• Logging off elsewhere

At the same time, the graphic display on the busy remote phone shows "Forced logoff pending". After the set timeout the active call is ended and remote logoff is performed.

• Registering


Once logon is complete, the "Mobility" program key

LED lights up and the mobility icon appears in the graphic display .

181

Video function

Step by Step

Video off

.

Video on

Self view

Video function

You can connect a USB camera to your OpenStage 60/

80 so that during a call you can see the other call partner, assuming he or she has also connected a camera, and vice versa (see page 32).

The video function is deactivated by default page 185) because it is not yet fully supported by all telephone systems.

Your call partner could alternatively also use an

OpenScape Desktop Client Personal Edition V6 for example in order to set up a video link with you.

Prerequisite

: A suitable USB camera is connected and the video function has been approved by the administrator and activated by you ( page 185).

or

Activating and deactivating the function temporarily

You can activate and deactivate the video function temporarily via the context menu in idle mode.

Select and confirm the option shown in the context menu to deactivate.

Select and confirm the option shown in the context menu to activate.

Self view

Prerequisite

: The phone is in idle mode.

In order to test whether your USB camera is working properly, activate the Self view function in the context menu (see also page 35).

Select and confirm the option shown in the context menu. You will see a video image of yourself and your surroundings on the display for approx. 10 seconds.

182

Video function

Step by Step

Dial


Video link

If the video function on your OpenStage 60/80 and the selected remote station – likewise a OpenStage 60/80

– is enabled, you can see your call partner and your call partner can see you on the display when the connection has been set up (see page 32).

^

Lift the handset.

j


In the pop-up menu:

Confirm or wait until the dial delay expires (see page 120).

or

In the pop-up menu:

Confirm

[1]

.

The video link is set up automatically. As long as the context menu is open, two smaller video preview images – the Self view and the view of your call partner – will be shown on the display.

If the context menu is hidden again after a defined time or using the left button of the TouchGuide, the video image of your call partner appears in single-screen mode.

Consultation

Consultation

You can call a second partner during a video link.

Select and confirm the option shown in the connection's context menu.

The connection to the video caller is placed on hold and the video image is hidden. j

Enter and confirm the second partner's station number.

If the consultation partner has likewise activated the video function with a webcam, you will first of all see two video preview images of yourself and the new call partner alongside the context menu. Once the context menu has been hidden again, the consultation partner appears in single-screen mode.


183

Video function

Step by Step

Alternate

Hold

Alternating

For a detailed description of alternating (toggling), see page 79.

Select and confirm the option shown in the connection's context menu.

If you switch to the first and then back to the second partner, each of the corresponding video preview images of the current call partner and you will be displayed first and then, after the menu disappears, the current image of the call partner in single-screen mode.

If you connect your two call partners (see page 81), they will likewise have a video link.

In the absence of a USB camera

If one of the partners has enabled his or her video function but does not have a USB camera connected, you will see a crossed-out camera in preview and singlescreen mode instead of the video image of the call partner.

Holding a call

You place the call on hold for example to consult with someone else in the room.

Select and confirm the option shown in the connection's context menu. The video display is interrupted.

Following resumption, the two small video preview images appear first and then, after the context menu disappears, the video image of your call partner in singlescreen mode.

184

Video function

Step by Step

User

Configuration

Video call

Video on

Yes

No

Save & exit

Installing a USB camera

You can connect most of the currently commercially available USB cameras.

Connecting a USB camera

Plug the USB connector of the camera into the USB port on the bottom of your OpenStage 60/80 (see page 17).

If you see the following message, the USB camera has been detected and can be used.

New USB device detected video.camera USB2.0 Camera

Activating and deactivating the video function

z

You can also configure this setting via the WEB

Surface page 271.

v



if nec. j





or

Select and confirm the option shown in the context menu to activate.

Select and confirm the option shown in the context menu to deactivate.


185

OpenScape Voice functions

Step by Step


The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone.

The OpenScape Voice functions are only available if the "Server features" function was activated on the phone by the administrator.

On multi-line telephones, the full scope of

OpenScape Voice functions is only available for the primary line.

Feature toggle key

You can pick a programmable sensor key and program it as a feature toggle key for activating the "make line busy" and "stop hunt" functions.

You can then use the programmable sensor key to activate or deactivate the relevant OpenScape Voice function on the server for this phone.

You can only program first-level programmable sensor keys because those linked to LEDs are used to display function status as either on

(LED on) or off

(LED off). The

LED indicates the status of the function on the server and can therefore change without any of the programmable sensor keys being pressed.

Example:

Switching between "Line busy" and "Line free" (see also page 193).

Prerequisite

: Your administrator configured a programmable sensor key with the function "Busy" ("make line busy" for the hunt group) page 96.

S

Press the programmable sensor key – the key lights up.

R

Press the illuminated programmable sensor key once again to release the line - the keys stops illuminating.

186

Step by Step


Making anonymous calls

Your administrator decides whether or not your caller ID

(name and phone number) is displayed on a called party’s station.

Anonymous

calling is when your data is not transmitted. The settings configured can be deactivated, however, for specific calls.

• If your caller ID is transmitted: your caller ID is displayed.

• If your caller ID is suppressed: "unknown" is displayed.

Deactivating

If your administrator permanently activated anonymous calling

for your phone, you can deactivate this setting as follows:

^

Lift the handset.

j

Enter the code (see the table of codes page 206) to transmit the caller information.

Z

You hear a confirmation tone.

Activating

If your administrator activated caller ID transmission for your phone, you can deactivate this setting as follows:

^

Lift the handset.

j

Enter the code (see the table of codes page 206) to suppress the caller ID.

Z

You hear a confirmation tone.

Caller ID transfer is suppressed. "unknown/Anonymous" appears on the called party’s display instead of the caller ID.

187


Step by Step

Temporarily activate anonymous calling for the next call

If your administrator activated caller ID transmission for your phone, you can deactivate this setting for the next call as follows:

^

Lift the handset.

j

Enter the code (see the table of codes page 206).

Z

Wait until you hear the confirmation tone.

j

Dial the phone number of the party you want to contact.

Caller ID transmission is reactivated after this call.

Temporarily deactivate anonymous calling for the next call

If your administrator suppressed caller ID transmission for your phone, you can enable this setting for the next call as follows:

^

Lift the handset.

j


Z


j

Dial the phone number of the party you want to contact.

When you end this call, caller ID transmission is suppressed once again for the next call.

188

Step by Step


Creating a list for selective calls

For call acceptance

You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). Your administrator knows how long this list may be in the OpenScape Voice used on site in your facility.

A connection is set up if a caller’s phone number matches a number in the selection list. If there is a match:

• the caller receives a message that the party refuses to accept any calls with this number, or

• the call is forwarded to an external phone number.

Contact your administrator for information on how your

OpenScape Voice is configured on site.

^

Lift the handset.

j


Various announcements deliver the following information:

• the name of the feature (selective call acceptance)

• the current status (active or inactive)

• the current scope of the selection list.

These announcements are followed by verbal user prompts that let you:

• add entries to the selection list

• delete entries in the selection list

• check the selection list

• activate or deactivate the function.

189


Step by Step

For call rejection

As for selective call acceptance, you can create a selection list with the phone numbers of parties from whom you are not willing to accept calls. Your administrator know how long this list may be in the OpenScape Voice used on site in your facility.

A call is not connected if the caller’s phone number matches a number in the selection list; the caller is notified that the called party rejects calls from this number. If the caller’s number is not in the selection list, the call is to you as usual.

^

Lift the handset.

j


Various announcements deliver the following information:

• the name of the feature (selective call rejection)

• the current status (active or inactive)

• the current scope of the selection list.

These announcements are followed by verbal user prompts that let you:

• add entries to the selection list

• delete entries in the selection list

• check the selection list

• activate or deactivate the function.

190

Step by Step


Anonymous calls

Rejecting

You can reject all calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted.

In this case, you are not informed that a call was rejected.

^

Lift the handset.

j


Accepting

You can also accept calls from parties that activated a data protection feature (for example, caller ID suppression) to prevent their phone number from being transmitted.

^

Lift the handset.

j


191


Step by Step

Using abbreviated dialing

Abbreviated dialing gives you access to a central list of frequently dialed phone numbers.

You can dial a specific phone number by simply entering a digit string. As these are three-digit numbers, you can store up to 1000 phone numbers. This list is stored centrally and managed by your administrator.

^

Lift the handset.

j

Enter the code (see the table of codes page 206) followed by a number between 0 and 999 for the phone number you want to dial.

The number is automatically dialed.

Call tracing

You can request automatic tracing of the last received internal call. This is particularly suitable for identifying malicious, irritating or troublesome calls.

n

Lift the handset.

o


The call number is being determined. Ask your administrator for the result.

192

Step by Step


Hunt group functions

To ensure optimum handling of specific calls, your telephone can be assigned to a pickup group page 63 and/or a hunt group.

Your administrator can incorporate multiple telephones in a hunt group. If your telephone is assigned to a hunt group, OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your administrator. Hunt groups are a simple solution for distributing calls to a group of telephones.

If you want another member of the group to pick up an incoming call, you can set your telephone to signal the busy status for your line to the other members of the hunt group. Hunt group calls will then no longer be forwarded to your telephone.

This feature is configured using the feature toggle key

( page 186).

Making a line busy

This prevents this line being used for calls in a hunt group.

Activating

^

Lift the handset.

j


Z


Deactivating

Make the line free once more for the hunt group.

^

Lift the handset.

j


Z


193


Step by Step

Marking the last line in the hunt group chain

Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line.

Activating

^

Lift the handset.

j


Z


Deactivating

Unmark the line as the end of the hunt group chain.

^

Lift the handset.

j


Z


194

Step by Step


Reachability

You can make either serial calls or simultaneous calls on several sites. The features for this are

• serial call

• parallel call

Prerequisite: The administrator has configured the respective feature for your main number in OpenScape

Voice.

Serial call

Managing number lists/activating serial call

Before the serial call number can be activated, a serial call list much be created. This can be prepared either by administrator or you can create it yourself later. Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signaled sequentially. Each number can consist of up to

30 digits.

^

Lift the handset.

j

Enter the code for the edit mode (see code table page 206).

The edit mode opens and you hear an announcement with the following information:

• Feature name

• Current status (active/inactive)

• Number of numbers currently on the serial call list

You are prompted to do one of the following:

• Activate/deactivate the feature (only if numbers are already entered in the list)

• Call up the numbers currently entered in the list.

• Add or delete numbers

• Repeat the options in edit mode

If the serial call list is still empty, you are prompted to enter numbers in the list. As soon as you have entered a valid number, the serial call can be activated.

If the serial call is activated, incoming calls are first routed to your phone. If you do not answer within the timeframe defined by the administrator, the next destination phone rings for the configured period of time. The caller

195


Step by Step is informed that the call is being routed to another station. The connection is established with the first phone that accepts the call.

If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement".

Parallel call

Managing number lists/activating parallel call

Before the parallel call feature can be activated, a parallel call list must be created. This can be prepared either by administrator or you can create it yourself later. Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signaled sequentially. Each number can consist of up to

30 digits.

^

Lift the handset.

j

Enter the code for the edit mode (see code table page 206).

The edit mode opens and you hear an announement with the follwoing information:

• Feature name

• Current status (active/inactive)

• Number of numbers currently on the parallel call list

You are prompted to do one of the following:

• Activate/deactivate the feature (only if numbers are already entered in the list)

• Call up the numbers currently entered in the list.

• Add or delete numbers

• Repeat the options in edit mode

If the parallel call list is still empty, you are prompted to enter numbers in the list. As soon as you have entered a valid number, the parallel call can be activated.

If the parallel call is activated, incoming calls are routed to your phone and all other destination phones in the parallel call list. The connection is established with the first phone that accepts the call.

If the call is not answered by any phone, it is forwarded to the configured forwarding destination (on no reply) or to a "rejection annountment".

196

Step by Step


Activating/deactivating parallel call via code

You can activate/deactivate the parallel call without having to change to edit mode.

Prerequisite:

You have already entered numbers in the parallel call list.

^

Lift the handset.

j

Enter the code to activate or deactivate the parallel call

(see code table page 206).

197


Step by Step

Parking a call

If you have answered a call for a colleague and cannot forward it to him, you can park the call.

Park a call

[

You are conducting the call. Let the other party know, e.g. that you hare trying to connect him.

j

Enter the code for parking (see code table page 206).

You hear a confirmation tone and the line number is announced. The other party hears a waiting melody. The caller hears a waiting melody.

]

Replace the handset

Tell your coleague that a call for him is parked and give him the line number.

Unparking

To unpark the call, your colleague must proceed as follows:

^

Lift the handset.

j

Enter the unparking code (see code table page 206).

He is prompted to enter a line number.

j

Enter the specified line number.

[

Your colleague is now connected with the waiting caller.

198

Step by Step


Silent Monitoring

If this function has been configured by administrator and enabled for the destination phone, you can join an active call of an internal station and listen in unnoticed

(muted) or with the knowledge of the target station (active).

Active silent monitoring

Station A and B are on a call. You want to listen to the call but so that Station B does not notice but so that you can still talk to Station A.

Your phone internal station A internal or external station B

• You can hear and talk to station A.

• You can hear station B but cannot talk to him because he cannot hear you.

• Station A and B can hear and speak to each other.

^

Lift the handset.

j

Enter the code for active silent monitoring and the destination number (see code table page 206).

You are connected to the call and can listen. If necessary notify station A.

]

End the silent monitoring unnoticed by replacing the handset.

199


Step by Step

Muted silent monitoring

Station A and B are on a call. You want to monitor a call but so that neither station notices.

Your phone internal station A internal or external station B

• You can hear station A but cannot talk to him because he cannot hear you

• You can hear station B but cannot talk to him because he cannot hear you.

• Station A and B can hear and speak to each other

^

Lift the handset.

j

Enter the code for active silent monitoring and the destination number (see code table page 206).

You are connected to the call and can listen.

]

End the silent monitoring unnoticed by replacing the handset.

200

Step by Step


One-way Intercom and Two-way Intercom function

With One-way Intercom or Two-way Intercom, the loudspeaker or speakerphone function of a destination phone is activated automatically when the connection is established. Use of these functions is conceivable for example between an executive and secretary or between a doctor and receptionist.

Possible functions include:

• One-way Intercom

– with variable input of member number

– to a saved member number

• Two-way Intercom

– with variable input of member number

– to a saved member number

Prerequisites

:

• The team member belongs to the same collective group as you and has likewise been assigned a member number.

• The team member's phone has a loudspeaker (Oneway Intercom) and/or a speakerphone function

(Two-way Intercom).

• Automatic answering is activated for the team member.

• The team member's phone is idle.

• The member numbers of the callers are known for the One-way Intercom and Two-way Intercom functions.

You can cancel One-way Intercom or Two-way Intercom by replacing the handset or – during a consultation – resume the held call.

Two-way Intercom connections can be established from the following states:

• In idle status

• During manual call holding

• In a consultation

Functions such as "call forwarding" or "do-not-disturb" are temporarily disabled on the destination caller's phone by the One-way Intercom and

Two-way Intercom functions.

201


Step by Step

One-way Intercom

From your phone, you can directly call any team member whose telephone has a loudspeaker.

One-way Intercom with variable input of member number

^

Lift the handset.

j

Enter the code for One-way Intercom (see code table page 206) followed by the one or two-digit member number of the respective team member.

Z

As soon as the connection has been established, you will hear a confirmation tone and can speak to the other party via the loudspeaker.

]

To end the call, simply hang up.

One-way Intercom to a saved member number

Prerequisite

: The code for One-way Intercom and the member number are programmed on a sensor key.

S

Press the programmed sensor key. A connection to that member's loudspeaker will immediately be established: You can speak to the destination caller via your speakerphone.

Two-way Intercom

From your phone, you can directly call any team member whose telephone has a speakerphone function. The loudspeaker and microphone of the destination phone are switched on automatically.

Two-way Intercom with variable input of member number n

Press the key to use your speakerphone function.

j

Enter the code for Two-way Intercom (see code table page 206) followed by the one or two-digit member number of the respective team member.

Z

As soon as the connection has been established, you will hear a confirmation tone and can reach the destination caller via this caller's speakerphone function.

202

Step by Step


Two-way Intercom to a saved member number

Prerequisite

: The code for Two-way Intercom and the member number are programmed on a sensor key.

S

Press the programmed sensor key. A connection to the team member is established immediately and your speakerphone function will be switched on.

Z

As soon as the connection has been established, you will hear a confirmation tone and can reach the destination caller via this caller's speakerphone function.

Announcing the local phone number

You can use this function in order, for example, to identify the phone number of a phone in a conference room if it is not indicated on the display.

^

Lift the handset.

j

Enter the code for "Announcing the local phone number" (see code table page 206). The phone number is announced.

]

Then hang up.

203


Step by Step

Dialling the last caller

You can retrieve and dial the phone number of the last answered or dialled caller. The following two functions could be used alternatively if you have disabled the call journal page 168.

Retrieving and dialling the last answered caller

The following phone numbers can be saved for retrieval:

• The last answered call

• The last missed call

• The last picked up call (group call)

^

Lift the handset.

j

Enter the code for dialling the last answered caller (see code table page 206). The phone number is dialled and the connection is established.

Retrieving and dialling the phone number of the last caller dialled

Instead, you can also use the normal redial functions of your phone as usual.

^

Lift the handset.

j

Enter the code for dialling the last caller dialled (see code table page 206). The phone number is dialled and the connection is established.

204

Step by Step


Picking up out-of-hours calls

If your switchboard is no longer attended after a certain time, an out-of-hours call function can be configured on one or more phones for this period.

For example, if you hear one of the phones that has an out-of-hours call function configured ringing when the office is closed, you can pick up the call early from your phone.

You can also forward your phone to the phone with the out-of-hours call function before leaving the office so that colleagues who have not yet left can pick up calls for you.

^

Lift the handset.

j

Enter the code (see code table page 206) for the outof-hours call pickup in order to pick up the ringing call.

You can also configure a key for picking up out-ofhours calls.

205


Table of codes for OpenScape Voice functions

Ask your administrator to enter the latest codes in the following table. Print this page as an overview.

Function

Making anonymous calls off

Making anonymous calls on

Making anonymous calls temporarily on

Making anonymous calls temporarily off

List for selective call acceptance

List for selective call rejection

Rejecting anonymous calls

Accepting anonymous calls

Using abbreviated dialing

Call tracing

Making a line busy on

Making a line busy off

End of hunt group chain on

End of hunt group chain off

Edit mode for serial call

Edit mode for parallel call

Activating a parallel call

Deactivating a parallel call

Parking a call

Unparking a call

Active silent monitoring

Muted silent monitoring

One-way Intercom

Two-way Intercom

Announcing the local phone number

Last answered caller

Last dialled caller

Picking up out-of-hours calls

Code page 195 page 196 page 197 page 197 page 198 page 198 page 199 page 200 page 202 page 202 page 203 page 204 page 204 page 205

Description page 187 page 187 page 188 page 188 page 189 page 190 page 191 page 191 page 192 page 192 page 193 page 193 page 194 page 194

206

Individual phone configuration

Step by Step

User

Phone

Display

Display theme

Crystal sea

Save & exit


Display

Adjusting the display to a comfortable reading angle

You can swivel the display unit. Adjust the display unit so that you can clearly read the screen.

Appearance

Select your preferred appearance for the menu display here.

For sample display themes, see page 30.

z




if nec. j





Select and confirm the required color in the context menu

[1]

.


[1] The phone displays the current setting.

207


Step by Step

User

Phone

Display

Slider brightness

Save & exit

Lamp brightness for TouchSlider

Adjust the brightness of the TouchSlider page 21 by choosing one of the six settings available.

z


v



if nec.

j






W

Set the contrast (freely adjustable).

or ac

Set the contrast in stages.

i



208


Step by Step

User

Phone

Display

TouchGuide setting

Set the sensitivity of the TouchGuide

Adjust the sensitivity of the TouchGuide page 23 by choosing one of the four settings available.

z


v



if nec.

j





Save & exit


W

By sliding or ac

Pressing, you can choose one of four levels for the sensitivity.

i



209


Step by Step

User

Phone

Display

Key mod. contrast

Contrast for the


If you have connected an OpenStage Key Module, you can adjust the key label contrast to suit your ambient lighting.

z


v






Save & exit


W

Set the contrast (freely adjustable).

or ac

Set the contrast in stages.

i



210


Step by Step

User

Phone

Screensaver

Enabled

Yes

Save & exit

Screensaver

Activate a screensaver for the telephone idle state.

Your administrator can set a time of between two and eight hours defining how long the phone should be idle before display backlighting deactivates completely. z


Activating the screensaver

Prerequisite:

Your administrator have loaded pictures to the OpenStage.

v



if nec. j





Select and confirm the option shown in the context menu

[1]

.



211


Step by Step

User

Phone

Screensaver

Inactivity delay (mins)

30

Save & exit

Automatic screensaver activation

Set how long OpenStage should be idle before the screensaver automatically activates.

z


v



if nec. j




Select

Confirm

[1]

.

h

If necessary, delete the current entry.

j

Enter the required value in minutes page 31.

i



212



Step by Step

User

Phone

Screensaver

Transition

10

Save & exit

Setting the fade time for the screensaver

Set the intervals at which the screensaver images change here.

The following fade times are possible:

• 5 seconds

• 10 seconds

• 20 seconds

• 30 seconds

• 60 seconds v



if nec. j





Select and confirm the waiting time in the context menu

[1]

.



213


Step by Step

User

Date and time

Time

Save & exit

User

Date and time

Date

Save & exit

Date and time

z

You can choose the date and time display here.


Setting the time

v



if nec. j




j

Enter and confirm the time.


Setting the date

v



if nec. j




j

Enter and confirm the date.


214


Step by Step

User

Locality

Time format

24 hour

Save & exit

User

Locality

Date format dd/mm/yyyy

Save & exit

Time display format

z


v



if nec. j




Select and confirm the time format (12- or 24-hour display) in the context menu.


Date display format

z


v



if nec. j




Select and confirm the format you want.


215


Step by Step

User

Date and time

Daylight saving

Yes

Save & exit

User

Date and time

Difference (mins)

Save & exit

Setting daylight saving time

z


Prerequisite

:

Auto DST is deactivated page 217.

v



if nec. j






Setting the difference between daylight saving and standard time

Prerequisite

:

Auto DST is deactivated page 217.

Enter the difference to be used for daylight saving time.

v



if nec. j




j

Enter and confirm the difference between daylight and standard time in minutes.


216


Step by Step

User

Date and time

Auto DST

Automatic daylight saving time

The

Auto DST

setting is provided for information purposes and can only be changed by your administrator.

z

You can also access this information via the Web interface page 271.

v



if nec. j



You can manually set the daylight saving time if a

No

entered here page 216.

217


Step by Step

User

Audio

Volumes

Handset

Audio

Optimize the audio settings on your OpenStage for your environment and according to your personal requirements.

Volumes

Set the volume here, for instance, for the loudspeaker, handset or headset.

Use the TouchSlider to adjust the current volume settings page 21.

You can preset different volumes for the following microphones and signals in eight levels:

• Loudspeaker

• Ringer

• Handset

• Headset

• Handsfree

• Rollover v



if nec. j




Select and confirm the volume you want to adjust

(for example, "Handset").


W

Set the volume (freely adjustable).

or ac

Set the volume in stages.

Z

While setting the volume, you will hear corresponding audio feedback.

218


Step by Step

Save & exit

User

Audio

Settings

Room character

Normal

Save & exit

Save & exit i



Settings

Room character

To ensure that the other party can hear you properly in speakerphone mode, you can adjust the phone to the room acoustics by choosing one of the following room character conditions:

• Normal

• Echoing

• Muffled z


v



if nec. j





Select and confirm the room character

[1]

in the context menu (e g normal).


The following values are available in the list:

• 1.0 sec. On, 4.0 sec. Off

• 1.0 sec. On, 2.0 sec. Off

• 0.7 sec. On, 07 sec. Off



219


Step by Step

User

Audio

Settings

Ringer file

ABC.mp3

Save & exit

Ringtone

Select your preferred ringtone from the available audio files. If no individual audio files are available the "pattern" ringtone is preset. To upload your own files in ".mp3" or

".wav" format, please contact your administrator.

z


v



if nec. j





Select and confirm the required ringtone file

[1]

or "pattern." You will immediately hear the associated ringer melody. Confirm the selected ringtone file.

Confirm the selected ringtone to use it or try a different ringtone.

220



Step by Step

User

Pattern melody z


Prerequisite

: You have chosen the "pattern" ringtone, see page 220.

v



if nec. j



Audio

Settings Select and confirm the option shown.

Ringer melody

4

Save & exit

User

Audio

Settings

Ringer tone sequence


Select the required pattern melody

[1]

between 1 and 8

(e. g.

4

) in the context menu. You will immediately hear the corresponding Ringer melody. Confirm the selected

Ringer melody.


Pattern sequence z


Prerequisite

: You have chosen the "pattern" ringtone, see page 220.

v



if nec. j




Select


221


Step by Step

2

User

Audio

Settings

Open listening

Standard mode

Save & exit

User

Audio

Select the required Ringer tone sequence between 1 and 3 (e. g.

2

) in the context menu. You will immediately hear the set Ringer melody with the selected Ringer tone sequence. Confirm the selected setting.

Country setting for speakerphone mode

Enter the country setting you prefer for speakerphone mode here page 60.

z


v



if nec. j





Select and confirm the setting you want

[1]

in the context menu ("standard mode" or "US mode").


Setting headset port use

Here you set whether you are using a wired or cordless

DECT headset.

z


v



if nec. j




222


Step by Step

Settings

Headset port

Wired headset

Save & exit



From the following setting

[1] select and confirm the option shown in the context menu.

• Wired headset

• Wireless headset

• Conference phone


Activating/deactivating the ringer

You can see whether the function is activated or deactivated from the corresponding icon in the status bar on the display page 30.

*

Hold down the key shown.

Adjusting the volume during a call

[


X

Set the volume using the TouchSlider page 21.


223


Step by Step

User

Configuration

Connected calls

Secure call alert

Yes

Save & exit

Nonsecure voice communication tone and message

Use this option to activate an alert tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. The message

"Nonsecure connection" also appears.

Prerequisite:

Secure connection setup is the preference set by your administrator.

z




if nec. j







224


Step by Step

User

Phone

Key click

Volume

Medium

Keys

Keypad only

All keys

Save & exit

Key click

You can configure whether a key click should be audible when a key is pressed. You can also decide whether this should apply for all keys or only for the keys on the keypad. In addition, you can adjust the click volume or disable the sound.

z


v



if nec.

j




Adjusting the volume for the Key click


For instance, select and confirm a medium volume level. You can also select one of the following three options:

• Low

• High

• Off (for no click)

Key selection


or

Select and confirm if the setting is only to apply for the character input keys.

Select and confirm the option shown for all keys.


225


Step by Step

User

Locality

Language

Deutsch

Save & exit

Setting the language and country

Display language

z


v



if nec. j




Select and confirm the language

[1]

in the context menu.


226


Step by Step


You may choose from the following languages:

1. Bahasa Indonesia

2. Bahasa Malaysia

3. Brasileiro

4. Català

5.

Ceština

6. Dansk

7.

Deutsch

8. Eesti keel

9. English

10. English(US)

11. Español

12. Français

13. Hrvatski

14. Italiano

15. Latviešu Valoda

16. Lietuvi ų Kalba

17. Magyar

18. Nederlands

19. Norsk

20. Polski

21. Português

22. Românã

23. Slovenčina

24. Slovenski Jezik

25. Srpski Jezik

26. Suomi

27. Svenska

28.

29. Türkçe

30.

31.

32.

33.

34.

35.

Русский

227


Step by Step

User

Locality

Country

Germany

Save & exit

Country-specific setting

Adapt your phone settings to suit the country-specific conditions (for example, transmission parameters). z


v



if nec. j




Select and confirm the country

[1]

in the context menu.


You may choose from the following countries:

1. Argentinien

2. Australia

3. Austria

4. Belgium

5. Brazil

6. Canada

7.

China

8. Chile

AR 20. Luxembourg

AT 21. Mexico

AU 22. Netherlands

BE 23. New Zealand

LU

MX

NL

NZ

BR 24. Norway

CA 25. Poland

NO

PL

CN 26. Portugal PT

CL 27. Russian FederationRU

9. Croatia HR 28. Singapore

10. Czech Republic CZ 29. Slovakia

11. Denmark

12. Finland

DK 30. South Africa

FI 31. Spain

13. France

14. Germany

15. Hungary

16. India

FR 32. Sweden

DE 33. Switzerland

HU 34. Thailand

IN 35. Turkey

17. Ireland

18. Italy

19. Japan

IE 36. United Kingdom GB

IT 37. United States US

JP 38. Vietnam VN

SE

CH

TH

TR

SG

SK

ZA

ES


228


Step by Step

User

Configuration

Context menu

Automatic menu...

Yes

Save & exit

Display time

20

Save & exit

Context menu

After a connection is set up, a context menu appears with dependent functions. You can activate/deactivate the automatic display and can also set how long the context menu should be displayed. z


v



if nec.

j




Activating/deactivating automatic menu display


In the context menu select and confirm to activate automatic menu display.


Setting the display time


In the context menu select and confirm a value from the following options:

5

10

20

30

60

120

Unlimited display


229


Step by Step

User

Configuration

Bluetooth

Configuration

Active

Yes

Save & exit

Bluetooth

Activating and deactivating Bluetooth

Prerequisite: The Bluetooth function was activated by the administrator for your phone.

z


v



if nec. j





The Bluetooth settings dialog is selected.



Select and confirm the option shown. The Bluetooth function is activated and is now available.

230


Step by Step

User

Configuration

Bluetooth

Configuration

Discoverable

Yes

Save & exit

Open Bluetooth discoverability

You can use this function to set whether or not your

OpenStage should be transparent to other Bluetooth devices when operating in Bluetooth mode.

z


v



if nec. j




Select and confirm the option shown. The Bluetooth settings dialog is selected.



Select and confirm the option shown. The Bluetooth function is not transparent to other devices that are not yet connected to your OpenStage.

For security reasons, it is recommended that you only activate

the "Discoverable" function for

Bluetooth when new Bluetooth devices are to be connected. A connection is established for devices that are already connected even if the "Discoverable" function is deactivated.

231


Step by Step

User

Configuration

Bluetooth

Configuration

Phone name

Save & exit

Bluetooth name for your OpenStage

z

Here you can determine which name your OpenStage should use to register at other Bluetooth devices.


By factory default, the Bluetooth name is:

OpenStage [MAC address of your telephone]

.

v



if nec. j






j

Specify and confirm the required name.


232


Step by Step

User

Configuration

Bluetooth

Configuration

Pairing

No

Automatic

Prompt

Save & exit

Configuring pairing settings

Pairing is used for checking the access authorization of a Bluetooth device in a Bluetooth network. During the pairing process, a 128-bit connection key is created.

This is used for subsequent identification. You can specify whether pairing should be Automatic , occur after a

Prompt or not at all.

z


Pairing is only performed the first time contact is established between a Bluetooth device and your OpenStage. If the Bluetooth device is successfully paired, no further access authorization checks are necessary. Instead, each subsequent check uses the previously created connection key. v

Press the key shown until the application’s "Settings" tab is active.


if nec. j






or



or



233


Step by Step

User

Configuration

Bluetooth

Configuration

Pairing PIN

Save & exit

Entering the pairing PIN

The personal identification number (PIN) contains at least four alphanumeric characters. This PIN is used for securely pairing Bluetooth devices with your OpenStage.

z


v



if nec. j






j

Enter and confirm the PIN.

Select and confirm the option shown. The pairing function is now activated.

234


Step by Step

User

Configuration

Bluetooth

Paired devices

Options

Add device

Bluetooth Device 1

Managing Bluetooth devices

The following functions are available in the Bluetooth pairing manager:

• Add a Bluetooth device

• Delete Bluetooth device list

• Connect or disconnect paired Bluetooth devices

• Remove single Bluetooth devices from the list

• Rename Bluetooth devices in the list z


Adding a Bluetooth device v



if nec. j




Select and confirm the option shown. The

Bluetooth pairing manager

dialog is selected.

Select.

Select and confirm the option shown in the context menu. The system searches for devices.

If at least one new device is detected, select and confirm the relevant Bluetooth device.

j

Enter and confirm the specified PIN page 234. The message "Pairing in progress" is displayed.

If the pairing request is confirmed on the corresponding

Bluetooth device and the password entered, the pairing is performed and the device is added to the list.

Your OpenStage is now "paired" with the Bluetooth device, but not yet connected page 237.

235


Step by Step

User

Configuration

Bluetooth

Paired devices

Options

Delete all

Delete

Deleting all Bluetooth devices from the list

You can delete the whole list if, for example, the devices are no longer in the area.

v



if nec. j






dialog is selected.

Select.


"Delete all devices from pairing list?"

Confirm, if you wish to delete all devices.

236


Step by Step

User

Configuration

Bluetooth

Paired devices

Bluetooth Device 1

Connect

Disconnect

Connecting/disconnecting a Bluetooth device

Prerequisite:

At least one Bluetooth device is listed.

v



if nec. j






dialog is selected.

Select the relevant Bluetooth device.

or

Select and confirm the option shown in the context menu. The connection is established immediately, if the relevant Bluetooth device is reachable.


237


Step by Step

User

Configuration

Bluetooth

Paired devices

Bluetooth Device 1

Delete

Deleting a Bluetooth device from the list

You can delete a single Bluetooth device from the list if, for example, it will be away from the area for an indefinite period.

v



if nec. j






dialog is selected.



Delete Confirm, if you wish to delete the device.

238


Step by Step

User

Configuration

Bluetooth

Paired devices

Bluetooth Device 1

Rename

Renaming a Bluetooth device in the list

A Bluetooth device is entered in the list with the name set in the device. This is often the device type. You can change this logon name. v



if nec. j




Select and confirm the option shown. The Bluetooth pairing manager dialog is selected.



j

Enter and confirm the new name.

239


Step by Step

User

Configuration

Bluetooth

Blacklist

Options

Add device

Bluetooth Device XYZ

Blacklist for Bluetooth devices

The blacklist contains the Bluetooth devices, for which a connection setup attempt should be rejected by

OpenStage. The connection will only be allowed if the setup attempt comes from OpenStage.

Adding a Bluetooth device v



if nec. j




Select and confirm the option shown. The Bluetooth blacklist editor dialog is selected.

Select.

Select and confirm the option shown in the context menu. The system searches for devices. The detectable

Bluetooth devices in your area are listed. Select a device, for which you wish to block connection.

Select and confirm the relevant device to add it to the list.

240


Step by Step

User

Configuration

Bluetooth

Blacklist

Bluetooth Device XYZ

Delete

Removing a Bluetooth device from the blacklist v



if nec. j




Select and confirm the option shown. The Bluetooth blacklist editor dialog is selected.



Delete Confirm, if you wish to remove this device from the list.

241


Step by Step

User

Network information

Network information

This information overview in the user area of the service menu provides you with information about the IP address or name of the phone and the HTML address of the web-interface. It also provides real-time data about the network activity of the phone.

v



if nec. j


Select and confirm the option shown. The following overview opens:

Settings Applications

Network information

Options

IP address

WBM URL

DNS domain

LAN RX

LAN TX

Exit

192.168.1.15

http://192.168.1...

Phone 1

PC RX

PC TX

LAN autonegotiated ..

LAN information

Yes

100 Mbps full duplex

PC autonegotiated ... Yes

IP Address

: Displays the IP address or name which was assigned to the phone in the network.

WBM URL

: HTTPS address of the Web interface. This address is specified in the address line of the Internet browser and is used to call the Web interface of the phone in the browser.

DNS domain

: The administrator can also assign the phone to the IP address of a DNS domain

(for example, http://my-openStage.phone/).

242

Step by Step


Resetting user data

The following user-specific settings changed via the phone menu or the Web interface can be reset to factory settings.

• Display settings

• Language setting

• Screensaver

Personal images for the screensaver are delete and deleted default images are restored (administration e.g. using the OpenStage Manager).

• Audio settings

– Volumes

– Settings

Personal ringtone files are deleted and deleted default ringtone files are restored (administration e.g. using the OpenStage Manager).

• Configuration

– Context menu

• Bluetooth

– Configuration and Listen

• Phonebook

– All entries are deleted.

• Call lists

– All entries are deleted.

• Sensor keys

– All personalized programming is deleted (see also page 99).

Important:

All data is reset without

a warning tone. If necessary back up your date on a USB memory stick

( page 253).

243


Step by Step

User

Reset

All user data...

Initiating the reset

v



if nec. j



Select and confirm "Reset selected user data" in the context menu. The user data is reset to factory settings.

244

Step by Step

Bluetooth

Bluetooth

Bluetooth is an open standard for high-performance technology and allows wireless communication between PCs, PDAs, and mobile telephones.

In contrast to infrared connections, Bluetooth does not require a visual contact for communication purposes and can be used over distances of up to 10 meters.

To exchange data between Bluetooth-enabled devices, the devices need to undergo a once-off discovery procedure.

Discoverability

When first enabling a connection to a Bluetooth device, this function must be switched on page 231.

The OpenStage is discoverable for other Bluetooth devices by default.

To prevent unauthorized access, we recommend deactivating discoverability once you have enabled the connection to a new Bluetooth device.

A connection is established for devices that are already connected even if the "Discoverable" function is deactivated.

Pairing

Pairing is the process used by two Bluetooth-enabled devices to "see" one another and to "recognize" that they can exchange data. It is therefore used for checking the access authorization of a Bluetooth device in a Bluetooth network. To do this, a 128 bit link key is created for subsequent identification.

Pairing is only performed the first time contact is established between a Bluetooth device and your OpenStage. If the Bluetooth device is successfully paired, no further access authorization checks are necessary. Instead, each subsequent check uses the previously created connection key.

245

Bluetooth

Step by Step

Transferring contacts

The Bluetooth function on your OpenStage allows you to transfer contacts in vCard format

(file extension: .vcf) from other Bluetooth devices to your OpenStage and save them in the phonebook. You can also send phonebook entries as vCards to other Bluetooth-enabled devices.

Due to the diverse range of PCs, mobile telephones and PDA devices currently available, we are unable to provide universal instructions on how to transfer vCard files in this manual.

The instructions for data transfer via Bluetooth provided in the relevant manufacturer documentation should be observed.

Receiving a vCard

Prerequisite:

The Bluetooth function on your

OpenStage is activated page 230. A vCard file is stored on your Bluetooth device (PC, PDA, mobile telephone, etc.).

Launch the data transfer wizard for Bluetooth and follow the instructions.

Once the vCard is transferred, a message confirming the successful transfer is displayed on your OpenStage.

You may be prompted to accept the vCard.

Example:

OK

Refresh directory

246


Transferring a contact to the phonebook u



Step by Step

Send

Niels, Bohr

Paired devices

XYZ g

Options

Search

XYZ g

Bluetooth

Sending a vCard

Prerequisite:

The Bluetooth connection is configured between your OpenStage and one other device page 230. A vCard file is saved on the OpenStage.

Search the phonebook for the entry you wish to send.

u



Select and confirm the option shown in the context menu. The "Send vCard via Bluetooth" dialog is displayed.

Sending to a paired device

Select.

or

Select and confirm the option shown in the context menu for device. The vCard for the entry is sent.

Perform the necessary steps on the destination device to save the vCard data.

Sending to an unpaired device

Select.

Select and confirm the option shown in the context menu. A search is started and detected devices listed.

Select and confirm the relevant device in the list.

The vCard is sent.

Perform the necessary steps on the destination device to save the vCard data.

Detected devices are then deleted from the list.

247

Bluetooth

Step by Step

User

Configuration

Bluetooth

Paired devices

Options

Add device

Jabra BT500

Using a Bluetooth headset

You can connect a Bluetooth headset to your

OpenStage 60/80 which is approved for use with the

OpenStage 60/80. Ask your administrator about approved headset types.

It is not recommended to activate the open listen page 61ing feature in connection with a Bluetooth headset because this can lead to reduced quality depending on headset an environment.

Connecting the Bluetooth headset

Prerequisite:

The Bluetooth function on your

OpenStage is activated page 230.

v



if nec. j






dialog is selected.


Finding and connecting the Bluetooth headset

Now switch your Bluetooth headset to pairing mode

(see the user manual supplied with the device).


Select and confirm the Bluetooth headset found (Jabra

BT500, for instance).

j

Enter and confirm the PIN (generally "0000" or "1234" for

Bluetooth headsets – for more information refer to the headset description).

248

Bluetooth

Step by Step

The message "Pairing in progress" is displayed. Following successful pairing, the device is added to the list of paired devices.

Connecting a Bluetooth headset to OpenStage

The Bluetooth headset must now be connected to the

OpenStage 60/80.

Select the Bluetooth headset in the list.

Jabra BT500

Connect Select and confirm the option shown in the context menu. The connection is immediately established and the headset is ready for operation.

Testing a Bluetooth headset

o

Press the key shown. You should now hear the on-hook signal in the headset.

j


or

In the pop-up menu:

Repeat dialing 123456 Select and confirm the option shown. The connection is set up as soon as your input in complete. if nec.

X

If necessary, set the call volume.

249

Bluetooth

Step by Step

User

Configuration

Bluetooth

Paired devices

Options

Add device

Konftel 60W

Using a Bluetooth Conference Phone

You can connect a Bluetooth conference phone to your

OpenStage 60/80 which is approved for use with the

OpenStage 60/80. Ask your administrator about approved conference phone types.

Connecting a "Konftel 60W" Bluetooth conference phone

Below is an example of connecting and operating a

"Konftel 60W" conference phone.

Prerequisite:

The Bluetooth function on your Open-

Stage is activated page 230. The "Konftel 60W" conference phone is ready for use but turned off

(see user guide "Konftel 60W").

v



if nec. j






dialog is selected.


Finding and pairing the Bluetooth conference phone Konftel 60W

Hold down the trim key on the "Konftel 60W" for two seconds until the blue display lights flash (Warning: the device must be switched off first).


Select and confirm the Bluetooth device Konftel 60W found.

j

Enter and confirm the PIN ("0000" for Konftel 60W).

250

Bluetooth

Step by Step

Konftel 60W

Set as conference phone

Konftel 60W

Connect

Accept

The message "Pairing in progress" is displayed. Following successful pairing, the device is added to the list of paired devices. You hear a short confirmation tone from the Konftel 60W before the device switches itself off again.

Connecting Konftel 60W with OpenStage

The Konftel 60W must now be connected to the

OpenStage 60/80.

Select the Konftel 60W on the list.


Select the Konftel 60W on the list again.

Select and confirm the option shown in the context menu. The connection is immediately established and the Konftel 60W is ready for use.

Testing the "Konftel 60W" Bluetooth conference phone

Answering a call

Prerequisite:

The "Konftel 60W" conference phone is ready for use but turned off

(see user guide

"Konftel 60W"). The OpenStage is in idle mode.

Both the phone and the "Konftel 60W" ring. The caller is displayed. To answer the call, you can now: n

Press the key shown. or


or

Press the On/Off key on the "Konftel 60W".

You are connected with the other party. The

"Konftel 60W" is activated. You can now for example initiate a consultation call or accept a second call to set up a conference.

251

Bluetooth

Step by Step

Calling a station

Prerequisite:

The "Konftel 60W" conference phone is ready for use but turned off

(see user guide

"Konftel 60W"). The OpenStage is in idle mode.

n


or j

Enter the station number. The "Konftel 60W" switches itself on automatically. Once the stations answers, you can set up a conference via a consultation or second call.

252

Step by Step

Backup/restore

Backup/restore

Backups are usually made to a USB mass storage device and contain user-specific data.

A backup includes the following components:

• All user settings for configuration

• Call forwarding instructions with default destinations

• Phonebook entries with relevant data

• Ringtones

• Photos

• Screensavers

• Call list entries

The USB mass storage device is only used to back up and restore the user area in the phone memory. You do not have to remove the USB medium after a backup.

You can create multiple backups on the medium and restore them as required. You can also restore the backups saved on another phone as a means of transporting your settings and data, for instance, if your phone has to be replaced.

A restore operation only works if the relevant settings are enabled on the phone and the current software release supports these settings.

Every backup is given a separate name and is password-protected. Setting the password encrypts the content of the backup. Data can only be restored after entering the password set. The backup file is not automatically deleted after a restore operation.

A USB pen drive must be connected to the USB port provided so that the options described below are available to you. Otherwise you are only offered the "Close" option.

253

Backup/restore

Step by Step

User

Saving user data

v



if nec. j




Phone

Backup/Restore

Options

New{1}

17.08.07 14:42 August 3770

Replace

Backup password

Confirm password

Backup name

Start backup

Creating a new backup



Replacing an existing backup

Select and confirm the backup available.



j

Enter and confirm the backup password.


j

Re-enter and confirm the password.

Naming a new backup


j

Enter and confirm a name for the backup.

Select and confirm the option shown. The user data is saved. The message

Backup created successfully

is displayed.

254

Backup/restore

Step by Step

User

Restoring user data

v



if nec. j



Phone

Backup/Restore

17.08.07 14:42 August 3770

Restore

Backup password


Select and confirm the backup you want.



j

Enter and confirm the backup password.

You can set Ignore or Restore in the context menu for the following options. The default setting is Ignore:

• Phone book

• Call logs

• Menu data

• Screensaver images

• All clip images

• All ringer tones

• All midlet data

If you want to activate the phonebook’s Restore, for instance, then:


Phone book

Restore

Restore selected


The restore operation can begin once you have activated all the options you want:

Select and confirm the option shown. The following message appears when the procedure is finished:

Restore successfully completed

.

255

Backup/restore

Step by Step

User

Deleting a user backup on a storage medium

You can delete invalid or older backups on your USB medium. v



if nec. j



Phone

Backup/Restore

17.08.07 14:42 August 3770

Delete


Select and confirm the backup you want.

Select and confirm the option shown. A security prompt is displayed:

Delete backup 17.08.08 14:42 August 3770?

Delete Confirm the option shown to delete the backup. Backup deletion is the responsibility of the user and is therefore not password-protected.

256

Backup/restore

Step by Step

User

Displaying and checking backups on

USB media

Check which backups are stored on the medium.

v



if nec. j



Phone

Backup/Restore

17.08.07 14:42 August 3770


Select the backup you want and confirm it to check the settings

257

Call recording

Step by Step

Call recording

A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. The recorder records the entire voice flow of two or more participants.

You should configure a recording button in order to simplify handling of manual call recording page 93. It is assumed in the description below that a corresponding key has been configured.

Recording modes

The administrator can configure the following operating modes for call recording:

• Manual

• AutoStart

• All Calls

• Disabled

The following settings are possible to audibly signal the recording:

• Repeated

• Single Shot

• Off

Check with your administrator as to which settings were made for your phone.

Mode: ALL CALLS:

The telephone starts and stops the recorder automatically in order to ensure that all calls are being recorded.

Mode: MANUAL

You decide when the recorder is started and stopped or paused. If the recorder is switched on, all further calls will be recorded. If you pause the recorder then nothing will be recorded. If there are no calls, then the recorder likewise pauses.

Mode: AUTOSTART

The telephone starts the recorder automatically. You can stop or pause the recorder yourself however and restart it. If a call has already been recorded, new

258

Step by Step

Call recording incoming and outgoing calls will also be recorded. If you pause the recorder during a call, special calls such as consultation calls, call pickups and second calls will not be recorded as long as the recorder is paused. If the telephone reverts to idle status, the AutoStart process is set up again for the next call.

Explanations of recording

Recordable calls

A recordable call is any call that has a call connection status on the telephone. This can be any incoming or outgoing call. It is immaterial here whether a call is set up directly via the telephone or via an application.

• Outgoing

• Incoming

• Consultation

• Pickup

• Reconnect

• Second call

• Connected call

• Conference

[1]

• Automatic call acceptance

• Secured or unsecured line

Non-recordable calls

• Outgoing calls that have not yet reached full connection status, such as a ringing call.

• Calls on hold

[1] Server-based conference only

259

Call recording

Step by Step

Enhanced functions:

1. A conference

[1]

can be set up or cleared down during recording.

2. A consultation can be performed during recording.

3. Call transfer is also available during recording.

4. A second call can be accepted during recording.

The following features are not supported:

1. Playing back recordings over the telephone.

2. Deleting recordings over the telephone.

3. Functions for editing recordings over the telephone.

Recording tips

You will receive the following advisories while a call is being recorded:

• The recording symbol

|

on the display

(permanent)

• Beep (repeated at intervals for you and your call partner)

• Beep (single at the start of recording for you and your call partner)

The audible advisory can also be switched off. Please check with the relevant administrator.

Multiline

In terms of call recording, no distinction is made between multiline and singleline. If recording has started, recording is performed, otherwise not. The recording status of a line persists as long as calls are connected to this line.

For example, if line A is being recorded (initiated manually) and you switch to line B or line A is placed on manual hold and you switch to line B, the recording is ended and a partial recording saved.

If you disable recording for the call on line B (mode = manual or auto start) and switch back to line A, the recording for line A is not started again.

The modes mentioned (All Calls, AutoStart or Manual) refer to the telephone and are therefore the same for all lines.

[1] Server-based conference only

260

Step by Step

Call recording

Recording calls

Using the call recording feature

The recording function can be used in a similar way to a recorder, for example for recording music. The recorder can be:

• switched on (standby

.

)

• switched off or stopped (

~

)

• started (

/

)

• paused (

@

)

The symbols used here by way of example can be found on practically any hardware and software recorder.

Automatic call recording

This is the simplest mode. If you have accepted a call or called a subscriber and the subscriber answers, the call is recorded automatically. Refer to page 259 to check which calls this can be.

recording symbol

|

and hear a beep (see also page 260).

You cannot pause the recording manually in this mode.

261

Call recording

Step by Step

Recording on

Recording off

Manual call recording

Activating or deactivating call recording when the telephone is in idle mode.

Prerequisite : Manual mode is selected. The recording button is configured and indicates the status.

Select the option shown in the telephone's context menu to enable the option.

or disable the option.

or

S

Press the recording button to enable the option - the

LED key lights up.

R or press the key shown to disable the option - the LED extinguishes.

The recording button also indicates the status change if you activated or deactivated call recording via the context menu.

Call recording with AutoStart

Standby mode is activated in principle in idle mode. The recording button LED lights up. You cannot switch off the recorder. As soon as a call is set up, call recording starts automatically.

^

Lift the handset.

or n


[

The station answers. You hear a beep, the recording symbol

|

is shown on the display and the recording button LED remains lighting. The call is now being recorded (see also page 260)

You can pause the recording at any time and continue it again.

] or n

If you end the call, the AutoStart process is set up again for the next call.

262

Call recording

Step by Step

Controlling call recording

Starting call recording manually during a call

Prerequisite

: Manual mode or AutoStart is selected.

You are conducting a call. Recording has not started.

The recording button LED is not lighting.

[

You are conducting a call (see also page 259).

S

Press the recording button to start the recording - the

LED key lights up.

You hear a beep and the recording symbol

|

is shown on the display. The call is now being recorded (see also page 260)

Pausing call recording manually during a call

Prerequisite

: Manual mode or AutoStart is selected.

You are conducting a call. Recording has started. The recording button LED lights up.

[

You are conducting a call (see also page 259).

R

Press the recording button to pause the recording - the

LED extinguishes and the recording symbol

|

on the display disappears.

You can start the recording again at any time, for example to continue recording the current call.

Ending call recording automatically

Prerequisite

: You are conducting a call. Recording has started. The recording button LED lights up.

] or n

The recording is ended automatically as soon as the call is terminated or if the call status changes so that the call is no longer being recorded - for example if a line is placed on manual hold and another line is seized

(Multiline).

The LED extinguishes and the recording symbol

|


263

Call recording

Step by Step

Accept

Consultation during call recording

Prerequisite

: You are conducting a call. Recording has started. The recording button LED is lighting.

You initiate a consultation – your main call is placed on hold as a result while the consultation is being performed. j

The recording is paused while you initiate the consultation. The recording symbol

|


[

If the consultation partner answers, the consultation call is recorded. You hear a beep and the recording symbol

|

is shown on the display again.

You can now terminate the consultation call or for example switch back to the first call party (alternate) while the consultation call is placed on hold.

Second call during call recording

Prerequisite

: You are conducting a call. Recording has started. The recording button LED is lighting.

[

You are conducting a call. You hear a beep and the recording symbol

|

is shown on the display. The call is now being recorded.

A second call party camps on page 109.

In the pop-up menu:

Select and confirm the option shown. beep and the recording symbol

|

is shown in the line for the second call – this call is now being recorded. The first party is placed on hold.

264

Step by Step

Alternate

Call recording

Call recording while alternating

Prerequisite

: You have an active or held consultation or second call. Recording has started. The recording button LED is lighting.

[

You are connected with the second party. You hear a beep and the recording symbol

|

is shown in the line for the second call.

Select and confirm the option shown in the context menu for this connection.

[

You are switched to the main call. You hear a beep and the recording symbol

|

is shown in the line for the main call – this call is now being recorded.

You can pause and restart the recording at any time in manual and auto start modes.

Your call is paused and reconnected during the recording.

Prerequisite

: You are conducting a call that is being recorded.

Z

Your call partner has placed the call on hold. You hear recording symbol

|

has disappeared from the display.

[

Your call partner resumes the call. You hear a beep and the recording symbol

|

is shown on the display.

265

Call recording

Step by Step

Conference

Conference

Setting up a conference during recording

Prerequisite

: You are conducting a consultation call page 76 or you have accepted a second call page 109 and the "System conference" feature was configured by the administrator. Recording has started.

The main call is placed on hold. The recording button

LED is lighting.

Select and confirm the option shown in the connection's context menu. You are connected to both parties at once. The conference is displayed with the current participants.


|

is shown in the line for the conference call.

Adding conference participants during the recording

Prerequisite

: You have set up a conference. The

"System conference" feature was configured by the administrator. The conference call is now being recorded.

[

You have performed a consultation or accepted a second call ( page 76 or page 109). The conference call is placed on hold.


|

is shown in the line for the consultation or second call. The call is now being recorded.

Select and confirm the option shown in the context menu for the consultation or second call in order to include the new participant in the conference. The conference is displayed with all current participants.


|

is shown again in the line for the conference call.

266

Step by Step

Call recording

Your call is included in a conference during the recording.

Prerequisite

: You are conducting a call that is being recorded. You are to be included in a conference by your call partner. You are placed on hold while the conference is being set up.

Z

You hear the music on hold while your call partner is setting up the conference. The recording is paused and the recording symbol display.

|

has disappeared from the

[

Your call partner answers again and you are connected to the conference. You hear a beep and the recording symbol

|

is shown in the "Conference" line. The conference call is now being recorded.

Putting a line on hold manually during the recording

There are two options for placing a line manually on hold:

• You place the active line on hold during the call recording and then resume the call on this line.

• You seize a different line during call recording. The first line is placed on manual hold.

Prerequisite

: The telephone has more than one line configured. The active line is being recorded. The recording button LED is lighting.

Holding and retrieving the call on the line

[

You are conducting a call, for example on line A. You hear a beep and the recording symbol

|

is shown on the display. The call is now being recorded.

R

Press line key A. The line key LED starts flickering. The call is placed on hold. The recording is paused while the call is on hold. The recording symbol disappears.

|

on the display

267

Call recording

Step by Step


T

Press line key A. The line key LED lights up. The call is retrieved. You hear a beep and the recording symbol |

is shown on the display again. Call recording is continued.

Holding a call on the line and conducting a call on a different line

S

Press line key B – the LED lights up. You hear a beep and the recording symbol

|

is shown on the display for line B – this call on line B is being recorded. Line A is placed on hold, call recording of line A has been terminated.

T

Press line key A to resume the call. You hear a beep and the recording symbol

|

is shown on the display for line A – a new recording of line A commences.

268

Call recording

Step by Step

User



This information overview in the user area of the service menu provides you with information on the current configuration of the telephone: v



if nec.

j



You see a numbered list of telephone parameters with the current settings.

You can see a more structured view of the list via the

WEB Surface page 271:

Example:

Diagnostic.Information

08

09

10

11

04

05

06

07

12

13

14

2011-05-11 08:23:40

00 terminal.number:

01

02

03 sip.server: sip.port: sip.registrar: sip.registrar.port: sip.gateway: sip.transport: sip.gateway.port: server.features: dns.results: multiline: registered.lines: backup.active: backup.proxy: software.version:

15

16 display.message: last.restart:

No

5060

No

5060

Yes

3339

192.168.1.240

5060

192.168.1.240

5060

192.168.1.240

UDP

5060

V3 R0.22.0 SIP

110502

None

2011-05-

11T08:00:34

269

Call recording

Step by Step

31

32

33

34

27

28

29

30

23

24

25

26

17

18

19

20

21

22

39

40

41

42

35

36

37

38

43

44

Diagnostic.Information

memory.free: ip.adress: subnet.mask: default.route: primary.dns: secondary.dns: route.1.ip: route.1.gateway: route.1.mask: route.2.ip: route.2.gateway: route.2.mask: mac-address: discovery.mode: dhcp.reuse: lan.port.type: pc.port.status: pc.port.type: pc.port.autoMDIX: vlan.id: qos.layer.2: qos.layer.2.voice: qos.layer.2.signalling: qos.layer.2.default: qos.layer.3: qos.layer.3.voice: qos.layer.3.signalling: lldp.med.operation:

5

None

0

Yes

13

7

60,696K free

192.168.1.235

255.255.255.0

192.168.1.2

192.168.1.105

192.168.1.2

None

None

None

None

None

0001e325eaca

Manual

No

0

None

0

No

270

Web interface (WBM)


You can configure a number of settings for your phone via the Web interface. Communication is via a secure HTTPS connection. Access to the

Web interface must be activated by administrator.

Calling up the Web interface

For more information on the IP address, the Web interface address, and how to connect the telephone to the network, refer to the section entitled "Network information" page 242.

To call up the interface, open a Web browser and enter the following: https://[IP address of the phone]

[IP address of the phone] is the IP address of your phone.

or https://[Name of the phone]

[Name of the phone] which was assigned by administrator.

You might receive a certificate notification from the browser. Follow the instructions to download the certificate.

You will be prompted to configure a user password the first time you call up the Web interface page 172. You must log on with this password in future every time you want to open the User Pages.

Administrator Pages

This area lets you configure settings for administering your phone and the network environment. Access to the Administrator Pages is protected by the admin password. For more information, contact your administrator or refer to the administration manual.

271


User pages

The Web interface homepage opens once you have entered and confirmed the phone’s IP address.

1. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu.

2. Click a menu entry to open the corresponding form.

3. Make the desired changes.

4. Click the corresponding button to save or discard your changes.

Button functions

• "Login": Log on to the phone after you have entered the user password

• "Submit": Apply changes

• "Reset": Reset original values

• "Refresh": Update values (for example, under "Bluetooth" - "Last connected device")

• "Logout": Log off the phone

272


User menu

All settings that you can make via the Web interface’s user menu can also be made via the phone’s user menu page 51.

User Pages

User login

User login

V page 172

Date and time

– Local time

V page 214

– Local date (day, month, year)

V page 214

– Allow daylight saving

V page 216

– Difference (minutes)

V page 216

– Auto time change

V page 217

Audio

– Ringer melody

V page 221

– Ringer tone sequence

V page 221

– Ring file

V page 220)

– Room character

V

– Open listening

V

– Headset port

V page 219 page 222 page 222

Configuration

– Outgoing calls

– Autodial delay (seconds)

V page 120

– Callback option

V page 91

– Allow busy when dialling

V page 121

– Allow transfer on ring page 115

– Allow immediate dialling page 71

– Incoming calls

– Deflecting

– Allow deflection

V page 101

– Default deflect destination

V page 101

– Deflect to DSS

V page 101

– Forwarding

– Settings

– Forwarding Favourites: Destination 1 to Destination 5

V page 84

– Forward all calls allowed

V page 86

– to

V page 86

– Direct destination page 83

– Forward on busy allowed

V

– to

V page 86 page 86


– Forward on no reply allowed

V page 86

– to

V page 86


273


– No reply delay (seconds)

1

V

– Alerts

– Visual alerts

V

– Audible alerts

V

– Forwarding party

V page 102 page 102 page 102 page 87

– Handling

– Allow call waiting

V page 111

– Allow DND

V page 171

– Allow busy when dialling

V page 121

– CTI calls

– Allow auto-answer

V page 116

– Allow beep on auto-answer

V page 116

– Allow beep on auto-reconnect

V page 117

– Connected calls

– Allow call transfer

V page 114

– Allow call joining

V page 81

– Allow exit conference

V page 124

– Allow hold reminder

V page 105

– Hold reminder delay (minutes)

V page 106

– Hold and hang-up

V

– Allow music on hold

V

– Allow conferences

V

– Secure call alert

V

– Toggling associate

V page 107 page 108 page 123 page 224 page 112

– Lower IL alert (for GB only)

–

V

Context menu

– Auto show menu

V page 229

– Auto hide time (sec.)

V page 229

– Keyset

– Lines

– Ring delay (seconds)

V page 152

– Allow in overview

V page 151

– Address

2

– Primary line

[1]

– Ring on/off

[1]

– Selection order

[1]

– Hot/warm line

[1]

– Hot/warm destination

V page 133

– Overview

– Use FPK order

– Add all lines

V

V page 153 page 153

– Reordering directions: Move down, Move to bottom, Move to top, Move up

V page 153

– BLF

– Busy Lamp Field: not

for OpenScape Voice

1 Only if "Server features" was deactivated by your administrator

2 Information - read only

274

– Bluetooth

– Bluetooth device address

[1]

– Phone name

V

– Status

[1] page 232

– Active

V page 230

– Discoverable

V page 231

– Pairing mode

V page 233

– PIN for pairing

V page 234

– Last connected device

– Device address

[1]

– Device name

[1]

– Device class

[1]

– Call logging

– Enable call log

V page 168

Phone

– Display settings

– Levels

– Slider brightness

V page 208

– Key module contr.

V page 210

– TouchGuide

V page 209

– Misc.

– Display theme

V page 207

– Screensaver

– Screensaver enabled v page 211

– Inactivity delay v page 212

– Screensaver transition delay

V page 213

– Program keys

– Normal

– Edit

V page 94

– Shifted

– Edit

V page 94

– Key Module 1 (if available such as Program keys)

– Key Module 2 (if available such as Program keys)

– Key click

– Volumes

– Off

– Low

– Medium

– High

– Keys

– Keypad only

– All keys

Locality

– Country

V page 228

– Language

V page 226

– Date format

V page 215

1 Information - read only


275


– Time format

V page 215

Security

– Password

– Current Password

– New password

V

– Confirm password page 172


V page 269

276

Fixing problems

Fixing problems

Caring for your telephone

• Never allow the telephone to come into contact with coloring, oily or aggressive agents.

• Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth.

• If the telephone is very dirty, clean it with a diluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

• Never use cleaning fluids containing alcohol or plastic-damaging detergents to clean the telephone. The use of scouring agents is also forbidden.

Troubleshooting

Pressed key does not respond:

If the telephone is locked repdial keys cannot be used. This also applies when emergency numbers or predefined numbers from the dial planed are stored on them.

Check whether your telephone is locked ("Phone locked: Enter Password" appears on the screen). If the phone is locked, unlock it.

The phone does not ring on call:

Check whether the ringtone is deactivated (see icon in the status bar on the display page 30). If it is deactivated, activate the ringtone

You cannot dial a number:

Check whether your telephone is locked ("Phone locked: Enter Password" appears on the screen). If the phone is locked, unlock it.

To correct any other problems:

First contact the relevant administrator. Problems that cannot be corrected should be referred to Customer Service.

Contact partner in the case of problems

Contact your administrator if a fault persists for more than five minutes, for example.

277

Local user menu

Local user menu

Opening the user menu on the phone

Press the v

key to open the user menu.

On the

Settings

tab, select the

User menu option. You are prompted to enter the User password page 172. Confirm this with

OK

. The options of the user menu are available.

User menu display

The majority of settings that can be made via the user menu on the phone, can also be made via the web interface page 271.

Changes are usually confirmed using the

Save & exit

option or discarded using the

Exit (no save)

option. You can exit the current menu level with the left key of the TouchGuide ( page 23). You will be asked whether you want to

Save

or

Do not save

.

!

User

Date and time?

– Options Save & exit

– Exit (no save)

– Time hh:mm

– Date DD.MM.YYYY

– Daylight saving Yes

– Yes

– No

– Difference (mins)

– Auto DST mm

Yes/No

[1]

!

Audio?

– Volumes?

– Options

– Exit (no save)

– Loudspeaker

– Ringer

– Handset

– Headset

– Handsfree

– Rollover

Save & exit

– Settings?

– Options

– Exit (no save)

Save & exit

– Ringtone pattern page 214 page 214 page 216 page 216 page 217 page 218 page 218 page 218 page 218 page 218 page 218 page 220

[1]. Information - read only

278

– 1

– 2

– 3

– 4

– 5

– 6

– 7

– 8

– Pattern

– Ringer1.mp3

– Ringer2.mp3

– Ringer3.mp3

– Ringer4.mp3

– Ringer5.mp3

– Ringer6.mp3

– Ringer melody

– Ringer tone sequence

– 1

– 2

– 3

– Room character

– Normal

– Echoing

– Muffled

– Open listening

– Standard mode

– US mode

– Headset socket

– Wired headset

– Cordless headset

– Conference unit

!

Configuration?

– Outgoing calls?

– Options

– Exit (no save)

– Autodial delay

– 1

– 2

– 3

– 4

– 5

– 6

– 7

– 8

– 9

– Callback

– Yes

2

1

Normal

Standard mode

Cordless headset

Save & exit

6

Yes

Local user menu page 221 page 221 page 219 page 222 page 222 page 120 page 91

279

Local user menu

– No

– Busy when dialing

– Yes

– No

– Transfer on ring

– Yes

– No

– Immediate dialing

– Yes

– No

– Incoming calls?

– Deflecting

– Options

– Exit (no save)

– Allow deflection

– Yes

– No

– Default destination

– Deflect to DSS

– Forwarding

Yes

Yes

Yes

Save & exit

Yes nnnnnn

Yes/No

[1] page 121 page 115 page 71 page 101 page 101 page 101

– Settings

– All calls g

– Enter destination (context menu) page 86 page 84

– List of saved numbers (context menu), if applicable

– Edit favorites (Context menu)

– Options Save & exit page 84

– Exit (no save)

– Destination 1

– Destination 2

– Destination 3

– Destination 4

– Destination 5

– Copy

– Paste (if copying is active)

– Busy g

– Enter destination (context menu) page 85 page 85 page 86 page 84

– List of saved numbers (context menu), if applicable

– Edit favorites (Context menu) page 84

– Options

– Exit (no save)

Save & exit

– Destination 1

– Destination 2

– Destination 3

– Destination 4

– Destination 5

– Copy page 85


280

Local user menu


– No replay (after 16 s) g

– Enter destination (context menu) page 85 page 86 page 84

– List of saved numbers (context menu), if applicable page 84 – Edit favorites (Context menu)


– Exit (no save)

– Destination 1

– Destination 2

– Destination 3

– Destination 4

– Destination 5

– Copy


– Set delay

[1]

– Alerts

– Options

– Exit (no save)

– Visual alerts

– Yes

– No

– Audible alerts

– Yes

– No

– Forwarding party

– Display first

Save & exit

No

No

Display last

– Display last

– Handling

– Options

– Exit (no save)

– Allow call waiting

– Yes

– No

– Allow DND

Save & exit

Yes

Yes

– Yes

– No

– Busy when dialing

– Yes

Yes

– No

– CTI Calls?

– Options

–

Save & exit

Exit (no save)

– AutoAnswer Yes

– Yes page 85 page 85 page 87 page 102 page 102 page 102 page 111 page 171 page 121 page 116

– No

– AutoAnswer beep Yes page 116

[1]. Only if "Server features" was deactivated by your administrator

281

Local user menu

– Yes

– No

– AutoReconnect beep Yes

– Yes

– No

– Connected calls?

– Options

– Exit (no save)

Save & exit

Yes – Allow call transfer

– Yes

– No

– Allow call joining

– Yes

– No

– Allow exit conf

– Yes

Yes

Yes

– No

– Allow hold rem.

– Yes

– No

– Hold rem. delay

– 3

– 4

– 5

– 6

– 7

– 8

– 9

– 10

– 11

– 12

– 13

– 14

– 15

Yes

8

– Hold and hang-up

– Yes

– No

– Music on hold

– Yes

– No

– Allow conferences

– Yes

– No

– Secure call alert

– Yes

– No

– Toggle associate

Yes

Yes

Yes

Yes

Yes

282 page 107 page 108 page 123 page 224 page 112 page 117 page 114 page 81 page 124 page 105 page 106

– Yes

– No

– Lower IL alert (for GB only)

– Context menu

– Automatic menu...

– Yes

Yes

– No

– Display time

– 5

– 10

– 20

– 30

– 60

– 120

20

–

– Unlimited display

!

Keyset

– Lines?

– Line (one of eight

possible)

– Options

– Exit (no save)

Save & exit

– Ring delay 0

– Allow in overview Yes

– Yes

– No

– Hot warm action

[1]

No action

– Hot warm dest

– Ring on/off

[1] nnnn

– Address

[1]

nnnn

On

– Selection order

[1]

1

– Overview?

– Line (up to eight

lines)

– Move down

– Move to bottom

– Use FPK order

– Add all lines

– Save

– Do not save

– BLF?

– Busy lamp field not

for OpenScape Voice

–

!

Bluetooth

– Configuration

Save & exit – Options

– Exit (no save)

– Telephone ID 00:01:E3:2D:76:D9

– Active

– Yes

Yes


Local user menu page 229 page 229 page 152 page 151 page 133 page 151 page 230

283

Local user menu

– No

– Discoverable

– Yes

– No

– Telephone name

– Pairing

– No

– Prompt

– Automatic

– Pairing PIN

– Paired devices

– Options

– Exit

– Add device

– Delete all

– Nokia HS-54W

Yes

OpenStage 80

Prompt

****

– Disconnect/Connect

– Set as conference unit

– Delete

– Rename

– Blacklist

– Options

– Exit

– Add device

– Delete all

– Call logging

– Enable call log

– Yes

– No

Yes

!

Phone

– Backup/Restore

– Options

– Close

– New

– Options

– Start backup

– Cancelling Backup...

Start backup

– Backup password

– Confirm password

– Backup name OpenStage 80

– 25.11.09 09:45 OpenStage80

– Restore

– Options

– Restore selected

– Restore all

– Cancel restore

– Backup password

Restore selected

284 page 231 page 232 page 233 page 234 page 235 page 240 page 168 page 254 page 257 page 255

– Backup ID

– Phone book

– Ignore

– Restore

– Call logs

– Ignore

– Restore

– Menu data

Ignore

Ignore

Ignore

– Ignore

– Restore

– Screensaver images Ignore

– Ignore

– Restore

– All clip images

– Ignore

– Restore

– All ringer tones

– Ignore

– Restore

– All midlet data

Ignore

Ignore

Ignore

– Ignore

– Restore

– Replace

– Options

– Start backup

– Cancelling Backup...

Start backup

– Backup password


– Backup name

– Full ID

– Delete

– Delete

– Cancel

– Screensaver

– Options

– Exit (no save)

– Enabled

– Yes

– No

– Start (mins)

– 0

– 5

– 10

– 20

– 30

– 60

– Transition delay (s)

OpenStage 80

Save & exit

Yes

30

10

Local user menu page 254 page 256 page 211 page 212 page 213

285

Local user menu

– 0

– 5

– 10

– 20

– 30

– 60

– Display settings?


– Exit (no save)

– Display theme

– Crystal sea

– Warm grey

Crystal sea

– Key mod. contrast

– Slider brightness

– Program keys

Press the key to be programmed

– Options

– Exit (no save)

Save & exit

– Normal

– Unallocated

–

Further functions, see

Unallocated

– Label

– Settings predefined or customized function-dependent

Unallocated – Shifted

– Unallocated

– Further functions, see

– Label

– Settings predefined or customized function-dependent

– Key Module (if available such as Program keys)

– TouchGuide

– Options

– Exit (no save)

– Touchguide setting

Save & exit

– Key click

– Options

– Exit (no save)

– Volume

– Off

– Low

– Medium

– High

– Keys

– Keypad only

– All keys

Save & exit page 207 page 210 page 208 page 94 page 289 page 94 page 290 page 209 page 225 page 225

286

Locality?

– Options

– Exit (no save)

– Country

– DE?

–

Further countries, see

– Language

– Deutsch

– Further languages, see

– Date format dd/mm/yyyy yyyy/mm/dd

– mm/dd/yyyy

– Time format

– 24 hour

– 12 Hour (AM/PM)

Security?

– Change user password

– Options

– Exit (no save)

– Current password

– New user password


–

Phone lock

– Options

– Exit (no save)

– Lock phone

– Yes

Network information?

– Options

– Phone address

– Web address

– IP address

– LAN RX

– LAN TX

– PC RX

– PC TX

– LAN autonegotiated

– LAN information

– PC autonegotiated

– PC information

Save & exit

DE

Deutsch dd/mm/yyyy

24 hour

Save & exit

Save & exit

No

Exit

Yes

10 Mbps full duplex

Yes

Link down

Local user menu page 228 page 228 page 226 page 227 page 215 page 215 page 172 page 175 page 242

287

Local user menu


Reset?

– Options

– Cancel

– Reset all user data

– Reset selected user data

– Function key data

– Yes

– No

Cancel

No?

page 269 page 243 page 99 page 99

288

Local user menu

Key functions

Normal

You can program the following functions on the Normal of the function keys:

• Selected dialing

• Repeat dialing

• Forward all calls

• Forward no reply

• Forward busy

• Ringer off

• Hold

• Alternate

• Blind transfer call

• Transfer call

• Deflecting

• Shift

• Conference

• Headset

• Do not disturb

• Group pickup

• Repertory dial

• Feature toggle

• Mobility

• Directed pickup

• Callback

• Cancel callbacks

• Consultation

• Call Waiting

• Immediate ring

• PreView

• Start application

• Built in fwd

289

Local user menu

Shifted

You can program the following functions on the Shifted of the function keys:

• Selected dialing

• Repeat dialing

• Alternate

• Blind transfer call

• Transfer call

• Deflecting

• Conference

• Repertory dial

• Release

• Callback

• Cancel callbacks

• Consultation

• Start application

290

Index

Index

Numerics

2nd alert ....................................................... 67

A

Accepting calls multi-line ................................................ 127

Administration ............................................ 53

AICS Zip tone .............................................. 77

Alerts .......................................................... 102

Announcing the local phone number .... 203

Application tab ...................................... 30, 39

Applications ........................................... 40, 53 activating an application ........................ 40 opening the context menu ................... 40 selecting an application tab .................. 40 selecting an entry ................................... 40

Applications menu ..................................... 51

Audio room character ..................................... 219

Audio controls ............................................. 21

Autodial delay ........................................... 120

Auto-Headset .............................................. 77

Auto-headset .............................................. 57

B

Bluetooth ................................................... 245

Browsing in tabs ........................................ 24

Busy override ............................................ 134

Busy tone while dialling ............................ 67

C

Call deflecting ............................................... 100 ending ...................................................... 62 forwarding ............................................... 82 holding .................................................... 103 incoming .................................................. 55 rejecting ................................................. 100 transferring ............................................ 113

Call control .................................................. 67

Call forwarding

Activate/deactivate ................................ 86

Copy and insert destination phone numbers ........................................................... 85

Destination phone number ................... 83

Favourites ................................................ 84 last destination ........................................ 83

Save destination phone number .......... 84

Variable ..................................................... 83

Call forwarding chain ................................. 88

Call forwarding favourites ......................... 84

Call forwarding information .................... 129

Call lists ................................................ 47, 162

Call logs copying into phonebook ...................... 167

Call pickup ................................................... 63

Call recording alternating .............................................. 265 automatic ............................................... 261

AutoStart ................................................ 262 call types ................................................ 259 conference ............................................ 266 consultation ........................................... 264 controlling .............................................. 263 line key ................................................... 267 manual .................................................... 262 modes .................................................... 258

Multiline ................................................. 260 second call ............................................. 264 symbols .................................................. 260 tips .......................................................... 260 using ....................................................... 261

Call settings

CTI calls .................................................. 219 multi-line ................................................ 151

Call waiting .......................................... 67, 109

Callback ........................................................ 89

Camera test ................................................ 35

CE marking .................................................... 2

Changing the date display ...................... 215

Code lock ................................................... 175

Conference ................................................ 122 conference starting conference ................................ 76

Connection options .................................... 17

Consultation .......................................... 67, 76

Consultation call from second call ........ 109

Contact display format ....................................... 161

Context ........................................................ 71

Context menus ........................................... 32

Copy and insert destination phone numbers ............................................................... 85

291

Index

D

Date ............................................................ 214

Daylight saving ......................................... 216

Destination phone number ...................... 83

Diagnostic call ............................................. 54

Dial plan ............................................. 121, 176

Direct station selection ........................... 135

Display design .......................................... 207

Display icons ............................................. 295 application tab ......................................... 39 call state ................................................... 41 message icons ........................................ 36 multi-line .................................................. 42 phonebook entries ................................. 44

Display settings idle mode for display ........................... 212

Display Symbols application tab ......................................... 39 multi-line .................................................. 42 status bar ................................................. 30

Do not disturb ........................................... 170

DSS ............................................................ 135

DSS call call deflection ........................................ 137

DSS key consultation ........................................... 135 indirect pickup ...................................... 136 reject call ............................................... 136

During calls multi-line ................................................ 130

E

E/A cockpit ................................................ 143 launching ............................................... 145 making calls ........................................... 148 managing call forwarding .................... 146 status ..................................................... 148

Early call pickup ........................................ 139

Emergency call ......................................... 176

Emergency number ................................. 176

Executive/Assistant Cockpit .................. 143

Executive/secretary ................................. 138 connecting a call ................................... 140 second call ............................................. 140

F

Forced logoff ............................................. 181

Forwarding primary line .......................... 129

Function keys ............................................. 21

G

General information ................................... 13

Graphic display ........................................... 30 call lists .............................................. 48, 49 icons for call state .................................. 41 icons for phonebook entries ................. 44

Voicemail ................................................. 50

Graphic display settings idle mode for graphic display ............. 212

Group call .................................................... 63

H

Headset answering call automatically ................ 57

Automatically accept call ...................... 77

Help function .............................................. 53

Hot line ......................................................... 72

Hotline for lines .................................................. 133

I

Icons ........................................................... 295 application tab ......................................... 39 call state ................................................... 41 message icons ........................................ 36 multi-line .................................................. 42 phonebook entries ................................. 44

Ignoring second call ................................. 110

Immediate dialing ............................... 71, 121

Important information ................................. 3

Incoming calls multi-line accepting calls ................................... 127

Intercom .................................................... 201

K

Key click ..................................................... 225

Key modules ............................................... 19

Keypad ......................................................... 28

292

Index

L

Language setting ..................................... 226 country setting ...................................... 228 language for user prompts ................. 226

Large conference ..................................... 125

LDAP .......................................................... 162 copying into phonebook ...................... 165 quick search .......................................... 164

LED display ................................................. 25

Line preview ............................................. 154

Line status ................................................... 42

Line utilization ............................................. 27

Lines hot/warm line ........................................ 133

List for phone numbers and contacts .. 156

Location of the telephone .......................... 3

Logging on and off as a mobility user ......................... 178, 180

M

Making calls multi-line ................................................ 128

Message icons ........................................... 36

Microphone ................................................. 75

Mini-switch, using ...................................... 18

Mobility ...................................................... 177 forced logoff .......................................... 181 logon, logoff .................................. 178, 180

Mode keys .................................................. 22

Multi-line accepting calls ...................................... 127 busy override ........................................ 134

LED display ..................................... 27, 137 making and receiving calls on a single line .................................. 130 with multiple lines ............................ 131

Multi-line telephone ................................... 15

N

Normal dialing ............................................. 71

O

One-way Intercom ................................... 201

Open listening ............................................ 61

OpenScape Voice .................................... 186

"last caller redial" function ..................... 73 abbreviated dialing two-key abbreviated dialing ............ 192 accepting anonymous calls ................ 191 call tracing .............................................. 192 creating a list for selective calls ......... 189 feature toggle key ................................ 186 functions ................................................ 186 hunt group ............................................. 193 making anonymous calls ..................... 187 parallel call ............................................. 196 parking .................................................... 198 reachability ............................................ 195 rejecting anonymous calls .................. 191 serial call ................................................ 195 silent monitoring ................................... 199

OpenStage Key Module ............................ 19

Operating instructions ................................. 2

Out-of-hours calls ..................................... 205

Overview tab ............................ 139, 142, 153

P

Padlock icon ................................................ 55

Parallel call ................................................. 196

Parking ....................................................... 198

Phantom line ............................................... 26

Phone locking .................................................... 175

Phone number directories ...................... 156

Phone settings .......................................... 207

Phonebook .......................................... 44, 156

LDAP ................................................ 46, 162 local phonebook ..................................... 45 contact, quick search ....................... 160 editing a contact ............................... 156 group administration ........................ 158 new contact ....................................... 156 saving a picture ................................. 159 selecting a preferred phone

number .............................................. 156 voice recognition .............................. 159

Picking up out-of-hours calls .................. 205

Picking up the held call ............................. 59

Pickup group ............................................... 63

Pop-up menu .................................. 36, 38, 41

Primary line ................................................. 26

Privacy ........................................................ 169

Private line ................................................... 27

Program/Service menu ............................. 51

Programmable sensor keys ................ 25, 93

293

Index

Q

Quick search

LDAP ...................................................... 164

R

Reachability ............................................... 195

Redial ........................................................... 73

Redialing multi-line ................................................ 129

Repdial keys .............................................. 118

Resetting sensor keys .............................. 99

Ring delay .................................................. 152

Ringer off ................................................... 169

Rollover ...................................................... 155

S

Safety precautions ....................................... 2

Save destination phone number ............. 84

Screensaver .............................................. 211

Screensaver image .................................. 211

Search contacts, ........................................ 44

Second call ................................................ 109

Secondary line ............................................ 26

Security ...................................................... 169

Self-image ........................................... 35, 182

Sensor keys ................................................ 93 feature toggle ......................................... 96 forwarding ............................................... 97 immediate ring ........................................ 98 repertory dial ........................................... 95

Serial call .................................................... 195

Set headset port ...................................... 222

Setting the date ........................................ 214

Setting the time ....................................... 214

Settings ...................................................... 207

Shared line .................................................. 27

Silent monitoring ...................................... 199

Single-line telephone ................................. 15

Speakerphone distance .............................. 3

Speakerphone mode ........................... 56, 60

Status icons ................................................ 30

Symbols application tab ......................................... 39 multi-line .................................................. 42 status bar ................................................. 30

System conference ................................. 125

T

Telephone maintenance ......................... 277

Telephone models ..................................... 20

Telephony interface multi-line .................................................. 42 single line ................................................. 41

Text input (via the display keyboard) ...... 31

Theme ........................................................ 207

Time ........................................................... 214

Time display format ................................. 215

Toggle/Connect .......................................... 79

TouchGuide ................................................. 23

TouchSlider ................................................. 21

Troubleshooting ....................................... 277

Trunk keys ................................................... 26

Two-way Intercom ................................... 201

U

Unlocking the phone ............................... 176

USB camera .............................................. 182

User interface ............................................. 16

User support ............................................... 14

Using network ports more efficiently ..... 18

V

Variable call forwarding ............................. 83

Video function ........................................... 182 activating/deactivating ......................... 185

Video link ............................................. 32, 183

W

Warm line .................................................... 72 for lines .................................................. 133

Web interface ................................... 271, 278

294

Display icons

Display icons

Application tab

Telephony interface page 41

Phonebooks page 44

Call lists page 47

Voicemail page 50

Program/Service menu/Applications menu page 51

Status bar

Help function page 53

The ring tone is deactivated page 169

Operating data is sent to the server page 54

The "Do not disturb" function is activated page 170

The phone lock is activated page 175

The Bluetooth function is activated page 245

Messages

A mobile user is logged on to the telephone

You have received one or more new messages

One or more new entries have been added to the call lists

Local call forwarding is activated for all calls

Connection status

You receive a call

After dialing, the other subscriber's phone rings.

You receive a call with a lower confidentiality level.

Following dialing with a lower confidentiality level

Forwarded call with a lower confidentiality level

Reconnect with a lower confidentiality level

The call is active or High-quality voice connection (G.722).

The call has been disconnected

You have placed the call on hold (e.g. consultation hold).

Your call partner has placed the call on hold

|

Call recording has started.

{

The voice connection is secure.

}

The voice connection is not secure.

295

Display icons

MultiLine

Call for the corresponding line.

Call for a line with suppressed ring tone page 155.

"Hold reminder" is activated page 105.

The line is currently not available.

The line is busy.

The line is free.

Phonebook entries

Primary business number

Secondary business number

Mobile phone number

Private phone number

E/A Cockpit

Not available

Available

Call forward to assistant (if there)

Call forward to assistant (if there)

Ring immediately (call forwarding cleared)

Call forwarding to mobile phone.

Call forwarding to answering machine.

Call forwarding to a number.

296

Siemens Enterprise Communications www.siemens-enterprise.com

Copyright © Siemens Enterprise

Communications GmbH & Co. KG

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80200 München

Deutschland

Siemens Enterprise

Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG

Reference No:

A31003-S2030-U107-1-7619

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products.

An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. OpenScape,

OpenStage and HiPath are registered trademarks of Siemens Enterprise

Communications GmbH & Co. KG.

All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.