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MOTOROLA
i485
EN
Congratulations
MOTOROLA i485
Get the convenience of push-to-talk calls together with a sleek design in an affordable package.
• Private Calls: Stay in touch with your family, friends, and colleagues with the simple touch of a button.
• My Phone, My Way: It’s your phone—make it that way. Customize your home screen with personal pictures, and change wallpapers and ringtones.
Caution: Before using your phone, please read the safety, regulatory and legal information provided with your product.
This product meets the applicable SAR limits of
1.6 W/kg (FCC & IC) and 2.0 W/kg (ICNIRP). The limits and guidelines include a substantial safety margin designed to assure the safety of all persons, regardless of age and health. The highest SAR values measured for this device are listed in the regulatory information packaged with your product.
More information
On your computer—Go to www.motorola.com/support
Congratulations
1
Your phone
the important keys & connectors
3.5 mm Headset Jack
Volume Keys
PTT Button
Soft Key
Talk Key
Menu Key
Navigation
Key
Note: Your phone might look a little different.
2
Your phone
OK Key
Soft Key
Power/End
Key
Speaker Key
Micro USB
Connector
Contents
Bluetooth™ wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Troubleshoot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Safety, Regulatory & Legal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Contents
3
Menu map
main menu
Recent Calls
Contacts
• [New Contact]
• [New SDG List]
• [New Msg Group]
Settings
WWW Web
• Net
Multimedia
• Media Center
• My Images
• My Music
• My Videos
• Camera
• Camcorder
• Ring Tones
• VoiceRecord
Push To Talk
• Call Alert
• PT Manager
• Quick PTT
• PTT Options
• PTT Help
Games and Apps
• Alarm Clock Plus
• My Images
• My Music
• My Videos
• Calculator Suite
• Download Apps
• iHelp
• Java System
• Memory Card
Tools
• My Info
• Profiles
• Alarm Clock Plus
• Bluetooth
• GPS
• Datebook
• Call Timers
• Memo
Messages
• [Create Message]
• Voice Mail
• Inbox
• Drafts
• Outbox
• Sent Items
• Fax Mail
• Net Alert
This is the standard main menu layout.
Your phone’s menu may be different.
4
Menu map
Let’s go
let’s get you up and running
Assemble & charge
1
Remove battery cover.
2
Insert SIM with gold contacts facing down.
SIM micro SIM
3
Insert optional memory card.
4
Insert battery.
SIM & Adapter
5
Replace battery cover.
Let’s go
5
Turn it on & off
To turn on your phone, press and hold Power/End for a few seconds or until the display turns on. If prompted, enter your four-digit unlock code.
Note: If you press Power/End for more than four seconds, the phone will turn on in
Transmitters Off
mode.
To turn off your phone, press and hold Power/End .
Enable security
You will need to enable security the first time you turn on your phone or within 10 days of using your phone.
1 Press
Ok
.
2 You are prompted to enable security. Press
Yes
and follow the on-screen instructions.
3 Press Power/End to return to the home screen.
6
Let’s go
Basics
About this guide
This guide shows how to locate a menu feature as follows:
Find it: Menu >
Settings
>
Phone Calls
This means that, from the home screen:
1 Press the Menu key to open the main menu.
2 Press the navigation keys to scroll to the
Settings
menu option, and press to select it.
3 Press the navigation keys to scroll to
Phone Calls
, and press to select it.
Home screen
Your phone shows the home screen when you are not on a call or using the menu.
Status
Indicators
NEXTEL
10/12/12
Left Softkey
Label
Contacts Msgs
Right Softkey
Label
Left Softkey Right Softkey
Note: Your home screen might look a little different.
Basics
7
Soft key labels in the home screen show the current soft key functions.
Status indicators appear at the top of your phone’s display.
Indicators
Signal Strength
Active Phone Line
Speaker On
Speaker Off
Ringer Off
Vibrate All
No Service
New Message
Packet Data
Battery Level
Bluetooth™ On
New Voicemail
Carousel menu
Get quick access to your favorite applications, right on your home screen.
Open applications
1 Press the Navigation Key left or right until you highlight the desired application.
2 Press to launch the application.
Note: Availability of the Carousel is dependent on your service provider.
8
Basics
Choose applications
Customize the Carousel with your most often used applications.
Find it: Menu >
Settings
>
Personalize
>
Carousel
Auto hide
To hide the Carousel when not in use, press Menu >
Settings
>
Personalize
>
Carousel
>
Auto Hide
.
Adjust volume
Press the volume keys up or down to:
• change the earpiece volume during calls
• change the ringer volume from the home screen
• turn off a call alert before answering the call
Tip: On the home screen, press and hold the volume key down until your phone vibrates to set your ringer to
Vibrate All
.
Navigation key
Press the navigation key up, down, left, or right to scroll to items.
When you highlight an item, press
to select it.
Basics
9
Transmitters
Consult with airline staff about the use of the
Transmitters Off
feature during a flight. Turn off your phone whenever instructed to do so by airline staff.
Find it: Menu >
Settings
>
Advanced
>
Transmitters
>
Off
Transmitters Off
turns off your phone’s calling and
Bluetooth features in situations where wireless phone use is prohibited. You can use the phone’s other non-calling features when the transmitters are turned off.
Note: Select
Transmitters Off
to disable all wireless services. You can still make emergency calls.
10
Basics
Calls
it’s good to talk
Make & answer calls
Enter a number, then press Talk .
To answer a call, press Talk .
To end a call, press Power/End .
Handsfree
Note: Using a mobile device or accessory while driving may cause distraction and may be illegal. Always obey the laws and drive safely.
During a call:
• To use the speakerphone, press
Speaker
.
• To connect a Bluetooth device, press Menu >
Use
Bluetooth
.
Recent calls
Find it: Menu >
Recent Calls
Tip: When you are in the home screen, you can press
Talk to go to
Recent Calls
.
The recent calls list contains information about the last
20 calls you made and received.To see call details, highlight an entry and press .
Calls
11
Emergency calls
Note: Your service provider programs one or more emergency phone numbers that you can call under any circumstances, even when your phone is locked.
Emergency numbers vary by country. Your pre-programmed emergency number(s) may not work in all locations, and sometimes an emergency call cannot be placed due to network, environmental, or interference issues.
1 Enter the emergency number.
2 Press Talk to call the emergency number.
Note: You can’t make emergency calls while the keypad is locked, or if the phone shows a No Service message.
To unlock the keypad, press Menu > .
Note: Your phone can use location based services (GPS and AGPS) to help emergency services find you. See
“Location Services” on page 48.
Cool down
In very limited circumstances, such as where your phone has been exposed to extreme heat, you may see
“Cool Down” messages. To avoid possible damage to your battery and phone, you should follow these instructions until the phone is within its recommended temperature range. When your phone is in “Cool Down” mode, only emergency calls can be made.
12
Calls
Push-to-Talk
one or more, talk to them all
Private calls
Private calls are push-to-talk calls between two people.
Make and answer private calls
To make a private call:
1 Enter the recipient’s PTT number.
2 Press Menu >
Contacts
, and select a contact that has a PTT number.
To talk, press and hold the PTT Button. To
listen, release the PTT Button.
To answer a private call, press the PTT Button after the caller has stopped talking.
To end a private call, press Power/End or do nothing.
The call will end after a few seconds.
push-to-talk speaker
You can listen to push-to-talk calls through your phone’s speaker or earpiece. Press Speaker to turn the speaker on or off.
Push-to-Talk
13
Call alerts
Use call alerts to tell someone you want to speak to them.
To send a call alert:
• Enter a Private ID, and press
Alert
. When prompted, press the PTT Button.
• Press
Contacts
, and highlight a contact containing a
Private ID. Press
Alert
, and press the PTT Button when prompted.
When you receive a call alert, you can:
• Answer: Press the PTT Button to begin a private call with the sender.
• Queue: Press
Queue
to store the call alert to the call alert queue.
• Clear: Press
Clear
to dismiss and delete the call alert.
Note: Call alerts will automatically be moved to the queue after a few minutes of inactivity. You won’t be able to make phone calls or private calls until the call alert is moved, or you’ve chosen one of the options above.
Turn off a call alert
You can press the volume keys to turn off a call alert before answering the call.
14
Push-to-Talk
SDG calls
Need to talk to more than one person at a time? With
SDG (Selective Dynamic Group) calls you can talk to up to 20 people at a time.
Note: SDG calls may not be available from your service provider. To store groups on your phone you need a group-call-capable SIM card. Contact your service provider for more information.
Create SDG lists in contacts
Find it: Menu >
Contacts
1 Select
[New SDG List]
.
2 To assign a name to the SDG list, enter the name.
3 Add Private IDs.
4 Press
Save
.
Make SDG calls
1 In Contacts or the recent calls list, scroll to or select the SDG list you want.
2 Press the PTT Button.
SDG calls
15
Web
WWW
Find it: Menu >
Web
>
Net
Note: Your service provider may charge you to surf the web or to download data.
Go to a Web site
1 From the home page, select
Go to URL
.
2 Press
Edit
.
3 Enter the web address and press
Done
.
4 Press
Option
and select
accept
to go to the website.
Add a bookmark
While on a website, press and hold Menu >
Bookmark Page
. Name the bookmark and select
Save
.
Open a bookmark
While on a website, press and hold Menu >
View
Bookmarks
. Highlight a bookmark and press , or press its number on the keypad.
16
Web
Text entry
Your phone provides convenient ways to enter text.
Typing tips
To...
Enter symbols.
Enter alternate characters at the tops of keys
Enter several alternate characters, until you press .
Enter one capital letter.
Enter only capital letters, until you press again.
Press .
Press .
Press and hold until appears in status bar.
Press .
Press and hold until appears in status bar.
Press .
Delete a character (hold to delete more).
Start a new line (email or text messaging).
Press .
Text entry
17
Change character input mode
1 On a screen where you can enter text, press
Menu to change the character input mode.
2 Select an option:
Option
Alpha
Word
Text Input
Settings
Insert
Enter words a single letter at a time.
Predicts words as you enter text.
Press the Navigation Key right to accept a word. If incorrect, press and hold the Navigation Key down for other options. Highlight a word and press to select.
Select desired entry language and
Word Prediction features.
Select a file or photo to attach.
Note: Only available with MMS.
18
Text entry
Contacts
Store a phone number or Private ID
Find it: Menu >
Contacts
>
[New Contact]
1 Enter a name (up to 20 characters) for the new contact.
2 Select a ringtone.
3 Select a type for the contact (
Mobile
,
Private1
,
Private2
,
Work1
,
Work2
,
Home
,
Email1
,
Email2
,
Fax
,
Pager
,
Talkgroup
,
SDG
,
Msg Group
,
IP
, or
Other
).
Choose
Private1
or
Private2
to store a Private ID.
4 Enter the number for the contact and press
Save
.
Call a stored phone number or
Private ID
Find it: Menu >
Contacts
1 Scroll to the contact.
2 If the contact has more than one number, scroll left or right to find the number you want (
Mobile
,
Private1
,
Work1
,
Work2
, or
Home
).
3 For a phone number, press Talk to begin a call. For a Private ID, Talkgroup ID, or SDG list, press and hold the PTT Button to start a call.
Contacts
19
Messaging
Find it: Menu >
Messages
You can send an SMS or Multimedia Messaging Service
(MMS) message depending on your service provider.
Create & send messages
Find it: Menu >
Messages
>
[Create Message]
1 Enter a phone number and press , or press
Search
to select a contact or recent call.
2 Enter your message in the
Message
field.
3 Or add a picture, sound, or quick note:
• Quick notes are short, pre-written phrases. Press
QNotes
to enter a quick note.
• To insert pictures, sounds (audio files), or voice recordings into the body of your message, press
Menu >
Insert
>
Insert Picture
,
Insert Audio
,
Insert Video
,
Capture Video
,
Capture Picture
,
Record
Voice
, or
Record Video
.
Note: To remove an item from a message, highlight it and press
Delete
.
• To attach a file to the end of your message, select
....MORE....
>
Attach
>
[New Attach]
>
Browse
Pictures
,
Capture Picture
,
Browse Audio
,
Record
Voice
,
Browse Video
,
Record Video
.
20
Messaging
Note: You can only attach pictures and audio files if they’re not forward locked or DRM-protected.
Tip: To remove an attachment, select
Attach
.
Highlight the attachment to remove, and press
Menu >
Unattach
.
Note: You can’t attach or insert files in SMS messages.
4 When finished, press .
5 To send the message, press
Send
.
Receive messages
• To view the message, press
Read
.
• To dismiss the message notification, press
Exit
.
To read your messages later, press Menu >
Messages
>
Inbox
.
Message groups
You can create a message group to send messages to a group of up to 20 contacts.
Note: Your service provider may not support this feature.
Messaging
21
Create message groups
Find it: Menu >
Contacts
>
[New Msg Group]
1 Select
[Add Member]
and select the contacts you want to add to the group.
2 When you’re finished press
Done
.
3 Enter a name for the group in the
Name
field.
Note: If you don’t name the group, it will be named
Msg Group
followed by the number of group members. For example,
Msg Group (3)
.
4 Press
Save
.
Voicemail
To receive voicemail, you’ll need to contact your service provider to set up a voicemail account.
Receiving a message
To listen to the message, press
Call
.
To dismiss the notification, press
Back
.
To listen to your messages later, press Menu >
Messages
>
Voice Mail
.
22
Messaging
Personalize
Ringtones
Find it: Menu >
Multimedia
>
Ring Tones
1 Make sure
Vibrate All
is set to
Off
.
2 Scroll through the list of ringtones and select one to assign.
Vibrate
sets your phone to vibrate instead of making a sound.
Silent
sets your phone to neither vibrate nor make a sound.
3 Select the features, such as
Messages
, you want to assign the ringtone to.
4 When you’re finished press
Done
.
Note:
appears if the phone is set to
Silent
. appears if the phone is set to
Vibrate All
.
Set to vibrate
You can set your phone to vibrate for all calls and alerts.
Find it: Menu >
Multimedia
>
Ring Tones
>
Vibrate All
Set this option to
On
or
Locked
.
To turn the ringer on when
Vibrate All
is set to
On
, press the volume key up. To turn the ringer on when
Vibrate All
is set to
Locked
, press and hold the volume up key until the phone vibrates, then press the volume key up again.
Personalize
23
Backlight
Set the amount of time the backlight remains on or turn it off to extend battery life.
Find it: Menu >
Settings
>
Display/Info
>
Backlight
Wallpaper
Find it: Menu >
Settings
>
Display/Info
>
Wallpaper
1 Select
Wallpaper
.
2 Scroll through the list of pictures and press to select a picture.
You can set the wallpapers to change automatically by selecting
Auto Cycle
.
Menu Language
Find it: Menu >
Settings
>
Display/Info
>
Language
Profiles
Your phone has different profiles. You can customize ringtones, display settings, call settings, volume, and call filters.
Find it: Menu >
Tools
>
Profiles
24
Personalize
Camera
Take photos
Find it: Menu >
Multimedia
>
Camera
1 Aim the camera lens and press the navigation key up to zoom in or down to zoom out. To change the picture size, press the navigation key left or right.
2 Press
Capture
or press to take the picture.
3 To save the picture to memory, press Menu and select
Save
to store, press
Discard
to delete it, or you can press
Send
to send it in an MMS message.
Share
To send the picture you’ve just taken via Bluetooth, PTT, or MMS message, press Menu >
Send Via ...
Camera options
To set camera options such as
Zoom
,
Picture Quality
, and
Picture Size
, press Menu .
Camera
25
Multimedia
My Music
Play music files
Find it: Menu >
Multimedia
>
My Music
To play a
Song
,
Album
,
Playlist
,
Genre
, or
Artist
, highlight it and press
Play
.
To view the contents of an
Album
,
Playlist
,
Genre
, or
Artist
, highlight it and press .
Music player controls
Options
Play/Pause
Next/ previous song
Fast Forward/
Rewind
To play a song press . To pause a song, press .
Press press the Navigation key right
(next) or left (previous).
Press and hold the Navigation key right (Fast Forward) or left (Rewind).
Playlists
Find it: Press Menu >
Multimedia
>
My Music
>
Playlists
>
[Create New]
To add a song to the Favorites playlist, highlight it and press Menu >
Add To Favorites
.
26
Multimedia
Podcasts
Find it: Menu >
Multimedia
>
My Music
>
Podcasts
Podcast Highlights
Use highlights to mark parts of a podcast.
To add a highlight, press Menu >
Add Highlights
.
Press
On
to mark the beginning, and
Off
to mark the end. When finished, press
Back
.
Tip: When playing a podcast, press Menu >
Clear
to delete a highlight, or press Menu >
Edit Highlights
>
Clear All Highlights
to delete them all.
Press the Navigation Key left or right to move between highlights, or press Menu >
Highlights Only
to skip everything not marked as a highlight.
FM radio
Note: Your service provider may not support FM radio.
Find it: Menu >
Multimedia
>
My Music
>
FM
Radio
Note: A wired 3.5mm headset is required for radio use.
Find a station
Press the navigation key up or down to search for stations, or press Menu >
Enter Freq.
to use your key pad to enter a station.
Multimedia
27
Station Presets
Your phone can store up to nine station presets.
To store a station, tune into it and press and hold a number (1-9) on your keypad.
To tune in a station preset, press its number.
My Images
My Images lets you browse, edit, and view images on your phone or memory card.
View images
Find it: Menu >
Multimedia
>
My Images
Press Menu >
Slideshow
to view a slide show of all the images in the current folder.
Press and to switch between images stored on the phone’s memory and the memory card.
My Videos
Find it: Menu >
Multimedia
>
My Videos
View videos
To view a video, select a folder, highlight the file, and press .
Tip: Videos play in portrait by default. To change to landscape, press Menu >
Full Screen
.
28
Multimedia
Bluetooth™ wireless
lose the wires and go wireless
Note: Due to French regulatory restrictions regarding possible interference, do not use Bluetooth in France when outdoors.
Turn Bluetooth power on or off
Find it: Menu >
Tools
>
Bluetooth
>
Setup
>
Power
Note: To extend battery life, turn Bluetooth off when not in use.
Connect devices
Note: This feature requires an optional accessory.
1 Make sure the Bluetooth device is discoverable.
Note: Refer to the Bluetooth device guide for details.
2 Press Menu >
Tools
>
Bluetooth
>
Audio
Devices
>
[Look for Devices]
to connect to an audio
Bluetooth device. Press Menu >
Tools
>
Bluetooth
>
Pair to Devices
to connect to any other type of Bluetooth device.
3 Select your Bluetooth device from the list.
4 Press
Yes
when you’re prompted to bond.
5 If prompted, enter the Bluetooth PIN, such as 0000.
6 Press
Ok
.
Bluetooth™ wireless
29
Note: Using a mobile device or accessory while driving may cause distraction and may be illegal. Always obey the laws and drive safely.
Reconnect devices
To automatically reconnect to a paired device, simply turn it on.
To manually reconnect with a paired device, select the device in the
Audio Devices
list.
Disconnect devices
To automatically disconnect from a paired device, simply turn off the device.
To manually disconnect from a paired device, select the device in the
Audio Devices
list. When prompted to disconnect, press
Yes
.
30
Bluetooth™ wireless
Memory Card
Memory card folder structure
Inserting an optional memory card in your phone creates five folders: Audio, Image, Music, Podcast, and Video.
In order for your phone to access supported media files, the files must be stored in the appropriate folder. For example, a music file should be stored in
My Music
.
File names
Your phone recognizes file names up to 255 characters.
If the file name is longer, rename the file and reload it on to the memory card.
Memory card access
Set memory card access before connecting your phone to your computer.
Find it: Menu >
Settings
>
Connections
>
USB
>
Memory Card Access
Once connected, your phone will appear as a removable drive.
Memory Card
31
USB drag & drop
Transfer files from your computer to your phone’s memory card.
Note: Copyright—do you have the right? Always follow
the rules. See “Content Copyright” on page 54.
1 With a memory card inserted, connect a micro USB cable from your phone to your computer.
Note: Make sure to connect the phone to a high power USB port. Typically, these are located directly on your computer.
2 On your computer, double click “My Computer”, locate your phone, and click on the icon to open it.
3 Drag and drop the files into the appropriate folder.
4 When finished, use the “Safely Remove Hardware” feature to disconnect the phone.
Remove or format your memory card
To format your memory card, press Menu >
Settings
>
Memory Card
>
Format Card
.
Warning: All data on your memory card will be deleted.
To remove your memory card, press Menu >
Settings
>
Memory Card
>
Remove Card
.
32
Memory Card
Tools
Datebook
Features
create datebook events
To create a new Datebook event press Menu >
Tools
>
Datebook
>
[New Event]
.
see datebook events
To see a datebook event press Menu >
Tools
>
Datebook
. Press the navigation key left or right to see the day and up or down to see the events.
Voice Record
Features
create a voice record
Press Menu >
Multimedia
>
VoiceRecord
>
[New VoiceRec]
. Press to stop recording.
playing voice records
Press Menu >
Multimedia
>
VoiceRecord
.
Highlight a voice record and press to play it. To stop the voice record while it’s playing, press .
Note: Recording of calls is subject to varying State and
Federal laws regarding privacy and recording of conversations. Always obey the laws and regulations on the use of this feature.
Tools
33
Accessibility
See, hear, speak, feel, and use. Accessibility features are there for everyone, helping to make things easier.
Note: For general information, accessories, and more, visit www.motorola.com/accessibility.
Voice playback
Your navigation and selections, read out loud.
To turn on voice readouts, press Menu >
Settings
>
Voice Playback
>
Speak Text
.
To use voice readouts:
• Menus: In menus, highlight an item (it will be read out loud).
• Dialer & text entry: As you type, each number or letter is read out loud.
Tip: Navigate through your menus to hear how voice readouts work on your phone.
Caller ID
When you want to hear who’s calling:
• Read out loud: Have your caller announced—touch
Menu >
Settings
>
Voice Playback
>
Speak
Caller
.
• Ringtones: Assign a unique ringtone to a contact—press Menu >
Contacts
, highlight a contact, then touch Menu >
Edit
>
[Ring Tone/Pict]
34
Tools
>
Ringer
, and select a ringtone. When finished, press
Save
.
Volume & vibrate
Choose volume and vibrate settings that work for you.
• Volume: Press the Volume Key up to raise the volume, or press the Volume Key down to lower it.
• Vibrate: Press the Volume Key down until the phone vibrates.
Hearing aids
To help get a clear sound when using a hearing aid or cochlear implant, your phone may have been rated for use with hearing aids. If your phone’s box has “Rated for
Hearing Aids” printed on it, then please read the following guidance.
Note: Ratings are not a guarantee of compatibility, see
“Hearing Aid Compatibility with Mobile Phones” on page 52. You may also want to consult your hearing
health professional, who should be able to help you get the best results.
• Settings: Press Menu >
Settings
>
Phone Calls
>
Hearing Aid
. Select
Microphone
to optimize your phone for microphone coupling, or select
Telecoil
to optimize your phone for telecoil coupling.
• Call volume: During a call, press the side volume keys to set a call volume that works for you.
Tools
35
• Position: During a call, hold the phone to your ear as normal, and then rotate/move it to get the best position for speaking and listening.
TTY
You can use your phone in TTY mode with standard teletype machines. Press Menu >
Settings
>
Phone Calls
>
TTY
>
On
, and select the mode you need:
•
TTY
: Type and read text on your TTY device.
•
HCO
: Hearing-Carry-Over—type text on your TTY device and listen to voice replies on your phone’s speaker.
•
VCO
: Voice-Carry-Over—speak into your phone and read text replies on your TTY device.
Note: You’ll need a cable/adapter to connect your TTY device to the headset jack on your phone.
Refer to your TTY device guide for mode and usage information.
36
Tools
Security
Phone lock
Find it: Menu >
Settings
>
Security
>
Phone Lock
>
Lock Now
or
Auto Lock
Change unlock code
When you receive your phone, your unlock code is 0000.
To change your unlock code, press Menu >
Settings
>
Security
>
Change Passwords
>
Unlock
Code
. Enter the current unlock code and enter the new four digit unlock code. Re-enter the new four digit unlock code to confirm.
Keypad lock
Find it: Menu >
Settings
>
Security
>
Keypad
Lock
>
Lock Now
or
Auto Lock
Shortcut: To lock the keypad, press Menu > .
Lock your SIM
To lock your SIM, press Menu >
Settings
>
Security
>
SIM PIN
>
On
.
Caution: If you enter an incorrect PIN code three times, your phone locks your SIM card and asks for your PIN unlock code.
Security
37
Change SIM PIN
To change your SIM PIN, press Menu >
Settings
>
Security
>
Change Passwords
>
SIM PIN
.
PUK code
To unlock your SIM PIN, you need to enter your PIN unlock code (PUK code) when prompted.
Note: Your PUK code is provided by your service provider.
GPS PIN
When you receive your phone, your GPS PIN is 0000.
To change your GPS PIN press Menu >
Settings
>
Security
>
Change Passwords
>
GPS PIN
. Enter the current GPS PIN and enter the new four-to-eight digit
GPS PIN. Re-enter the new four- to eight-digit GPS PIN to confirm.
Forgot your password?
If you forget your password, contact your service provider.
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Security
Troubleshoot
we can help
Service & Repairs
If you have questions or need assistance, we're here to help.
Go to www.motorola.com/repair (United States), where you can select from a number of customer care options.
You can also contact the Motorola Customer Support
Center at 1-800-453-0920 (United States),
1-877-483-2840 (TTY, TDD United States for hearing impaired), or 1-800-461-4575 (Canada).
Reset
To reset your phone to factory settings and erase all the data on your phone, press Menu >
Settings
>
Advanced
> Reset Defaults.
Warning: All data on your phone will be deleted.
(Nothing on your memory card is deleted.)
Note: To reset apps, select
Games and Apps
>
Java
System
>
Menu
>
Reset System
.
Crash recovery
In the unlikely event that your phone stops responding to touches and key presses, try a quick reset. Remove
Troubleshoot
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Safety, Regulatory & Legal
Battery Use & Safety
your mobile device uses a non-removable main battery (as stated in your product information), details related to handling and replacing your battery should be
disregarded—the battery should only be replaced by a Motorola-approved service facility, and any attempt to remove or replace your battery, unless performed by a service
representative, may damage the product and void your warranty.
Important: Handle and store batteries properly to avoid injury or damage. Most battery safety issues arise from improper handling of batteries, and particularly from the continued use of damaged batteries.
DON’Ts
• Don’t disassemble, crush, puncture, shred, or otherwise attempt to change the form of your battery.
• Don’t use tools, sharp objects, or excessive force to insert or remove the battery as this can damage the battery.
• Don’t let the mobile device or battery come in contact with liquids.* Liquids can get into the mobile device’s circuits, leading to corrosion.
• Don’t allow the battery to touch metal objects. If metal objects, such as jewelry, stay in prolonged contact with the battery contact points, the battery could become very hot.
• Don’t place your mobile device or battery near a heat source.* High temperatures can cause the battery to swell, leak, or malfunction.
• Don’t dry a wet or damp battery with an appliance or heat source, such as a hair dryer or microwave oven.
DOs
• Do avoid leaving your mobile device in your car in high temperatures.*
• Do avoid dropping the mobile device or battery.* Dropping these items, especially on a hard surface, can potentially cause damage.*
• Do contact your service provider or Motorola if your mobile device or battery has been damaged in any of the ways listed here.
* Note: Always make sure that any battery, connector and compartment covers are closed and secure to avoid direct exposure of the battery to any of these conditions, even if your product information states that your mobile device can resist damage from these conditions.
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Important: Motorola recommends you always use Motorola-branded batteries and
chargers for quality assurance and safeguards. Motorola’s warranty does not cover damage to the mobile device caused by non-Motorola batteries and/or chargers. To help you identify authentic Motorola batteries from non-original or counterfeit batteries (that may not have adequate safety protection), Motorola provides holograms on its batteries. You should confirm that any battery you purchase has a “Motorola Original” hologram.
If you see a message on your display such as
Invalid Battery or
Unable to Charge, take the following steps:
• Remove the battery and inspect it to confirm that it has a “Motorola Original” hologram;
• If there is no hologram, the battery is not a Motorola battery;
• If there is a hologram, replace the battery and try charging it again;
• If the message remains, contact a Motorola authorized service center.
Warning: Use of a non-Motorola battery or charger may present a risk of fire, explosion, leakage, or other hazard.
Proper and safe battery disposal and recycling: Proper battery disposal is not only important for safety, it benefits the environment. You can recycle your used batteries in many retail or service provider locations. Additional information on proper disposal and recycling can be found at www.motorola.com/recycling
Disposal: Promptly dispose of used batteries in accordance with local regulations. Contact your local recycling center or national recycling organizations for more information on how to dispose of batteries.
032375o
Warning: Never dispose of batteries in a fire because they may explode.
Battery Charging
Battery Charging
Notes for charging your product’s battery:
• During charging, keep your battery and charger near room temperature for efficient battery charging.
• New batteries are not fully charged.
• New batteries or batteries stored for a long time may take more time to charge.
• Motorola batteries and charging systems have circuitry that protects the battery from damage from overcharging.
Third Party Accessories
Third Party Accessories Use of third party accessories, including but not limited to batteries, chargers, headsets, covers, cases, screen protectors and memory cards, may impact your mobile device’s performance. In some circumstances, third party accessories can be dangerous and may void
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your mobile device’s warranty. For a list of Motorola accessories, visit www.motorola.com/products
Driving Precautions
Driving Precautions Responsible and safe driving is your primary responsibility when behind the wheel of a vehicle. Using a mobile device or accessory for a call or other application while driving may cause distraction, and may be prohibited or restricted in certain areas—always obey the laws and regulations on the use of these products.
While driving, NEVER:
• Type, read, enter or review texts, emails, or any other written data.
• Surf the web.
• Input navigation information.
• Perform any other functions that divert your attention from driving.
While driving, ALWAYS:
• Keep your eyes on the road.
• Use a handsfree device if available or required by law in your area.
• Enter destination information into a navigation device before driving.
• Use voice activated features (such as voice dial) and speaking features (such as audible directions), if available.
• Obey all local laws and regulations for the use of mobile devices and accessories in the vehicle.
• End your call or other task if you cannot concentrate on driving.
Remember to follow the “Smart Practices While Driving” at www.motorola.com/callsmart (in English only).
Seizures, Blackouts & Eyestrain
comfortable distance from your eyes, use in a well-lit area, and take frequent breaks.
Some people may be susceptible to seizures or blackouts (even if they have never had one before) when exposed to flashing lights or light patterns, such as when playing video games, or watching videos with flashing-light effects.
Discontinue use and consult a physician if any of the following symptoms occur: seizures, blackout, convulsion, eye or muscle twitching, loss of awareness, or disorientation.
If you or someone in your family has experienced seizures or blackouts, please consult with your physician before using an application that produces flashing-light effects on your mobile device.
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Caution About High Volume Usage
High Volume
Warning: Exposure to loud noise from any source for extended periods of time may affect your hearing. The louder the volume sound level, the less time is required before your hearing could be affected. To protect your hearing:
• Limit the amount of time you use headsets or headphones at high volume.
• Avoid turning up the volume to block out noisy surroundings.
• Turn the volume down if you can’t hear people speaking near you.
If you experience hearing discomfort, including the sensation of pressure or fullness in your ears, ringing in your ears, or muffled speech, you should stop listening to the device through your headset or headphones and have your hearing checked.
For more information about hearing, see our website at http://direct.motorola.com/hellomoto/nss/AcousticSafety.asp (in English only).
Repetitive Motion
characters, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body. If you continue to have discomfort during or after such use, stop use and see a physician.
Children
Children Keep your mobile device and its accessories away from small children. These products are not toys and may be hazardous to small children. For example:
• A choking hazard may exist for small, detachable parts.
• Improper use could result in loud sounds, possibly causing hearing injury.
• Improperly handled batteries could overheat and cause a burn.
Supervise access for older children. Similar to a computer, if an older child does use your mobile device, you may want to monitor their access to help prevent:
• Exposure to inappropriate apps or content.
• Improper use of apps or content.
• Loss of data.
Glass Parts
receives a substantial impact. If glass breaks, do not touch or attempt to remove. Stop using your mobile device until the glass is replaced by a qualified service center.
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Operational Warnings
Operational Warnings Obey all posted signs when using mobile devices in public areas.
Potentially Explosive Areas
Potentially explosive areas are often, but not always, posted and can include blasting areas, fueling stations, fueling areas (such as below decks on boats), fuel or chemical transfer or storage facilities, or areas where the air contains chemicals or particles, such as grain dust, or metal powders.
When you are in such an area, turn off your mobile device, and do not remove, install, or charge batteries, unless it is a radio product type especially qualified for use in such areas and certified as “Intrinsically Safe” (for example, Factory Mutual, CSA, or UL approved). In such areas, sparks can occur and cause an explosion or fire.
Symbol Key
Your battery, charger, or mobile device may contain symbols, defined as follows:
Symbol
032374o
Definition
Important safety information follows.
Do not dispose of your battery or mobile device in a fire.
032376o
032375o
Your battery or mobile device may require recycling in accordance with local laws. Contact your local regulatory authorities for more information.
Do not dispose of your battery or mobile device with your household waste. See “Recycling” for more information.
Do not use tools.
For indoor use only.
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Symbol Definition
Listening at full volume to music or voice through a headset may damage your hearing.
Radio Frequency (RF) Energy
RF Energy
Exposure to RF Energy
Your mobile device contains a transmitter and receiver. When it is ON, it receives and transmits RF energy. When you communicate with your mobile device, the system handling your call controls the power level at which your mobile device transmits.
Your mobile device is designed to comply with local regulatory requirements in your country concerning exposure of human beings to RF energy.
RF Energy Operational Precautions
For optimal mobile device performance, and to be sure that human exposure to RF energy does not exceed the guidelines set forth in the relevant standards, always follow these instructions and precautions:
• When placing or receiving a phone call, hold your mobile device just like you would a landline phone.
• If you wear the mobile device on your body, ensure that the device is positioned at least
2.5 cm (1 inch) away from the body, and if you use an accessory case or holder, ensure it is free of any metal.
Two-Way Radio Operation
Your radio product has been designed and tested to comply with national and international standards and guidelines regarding human exposure to RF electromagnetic energy, when operated in the two-way mode (at the face, or at the abdomen when using an audio accessory) at usage factors of up to 50% talk/50% listen.
Transmit no more than the rated duty factor of 50% of the time. To transmit (talk), push the
PTT button. To receive calls, release the PTT button. Transmitting 50% of the time or less, is important because this radio generates measurable RF energy only when transmitting (in terms of measuring for standards compliance).
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When using your radio product as a traditional two-way radio, hold the
radio product in a vertical position with the microphone 2.5 to 5
cm (1 to 2 inches) away from the lips.
RF Energy Interference/Compatibility
Nearly every electronic device is subject to RF energy interference from external sources if inadequately shielded, designed, or otherwise configured for RF energy compatibility. In some circumstances, your mobile device may cause interference with other devices.
Follow Instructions to Avoid Interference Problems
Turn off your mobile device in any location where posted notices instruct you to do so, such as hospitals or health care facilities.
In an aircraft, turn off your mobile device whenever instructed to do so by airline staff. If your mobile device offers an airplane mode or similar feature, consult airline staff about using it in flight.
Medical Devices
If you have a medical device, including an implantable medical device such as a pacemaker or defibrillator, consult your healthcare provider and the device manufacturer’s directions before using this mobile device.
Persons with implantable medical devices should observe the following precautions:
• ALWAYS keep the mobile device more than 20 centimeters (8 inches) from the implantable medical device when the mobile device is turned ON.
• DO NOT carry the mobile device in the breast pocket.
• Use the ear opposite the implantable medical device to minimize the potential for interference.
• Turn OFF the mobile device immediately if you have any reason to suspect that interference is taking place.
Specific Absorption Rate (FCC & IC)
SAR (FCC & IC)
YOUR MOBILE DEVICE MEETS FCC AND IC LIMITS
FOR EXPOSURE TO RADIO WAVES.
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves (radio frequency electromagnetic fields) adopted by the Federal
Communications Commission (FCC) and Industry Canada (IC). These limits include a
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Safety, Regulatory & Legal
substantial safety margin designed to assure the safety of all persons, regardless of age and health.
The radio wave exposure guidelines use a unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit for mobile devices is 1.6 W/kg.
Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. The highest SAR values under the FCC and IC guidelines for your device model are listed below:
Head SAR iDEN 900 MHz, Bluetooth
Body-worn SAR iDEN 800 MHz, Bluetooth
1.02 W/kg
1.13 W/kg
During use, the actual SAR values for your device are usually well below the values stated.
This is because, for purposes of system efficiency and to minimize interference on the network, the operating power of your mobile device is automatically decreased when full power is not needed for the call. The lower the power output of the device, the lower its SAR value.
If you are interested in further reducing your RF exposure then you can easily do so by limiting your usage or simply using a hands-free kit to keep the device away from the head and body.
Additional information can be found at www.motorola.com/rfhealth.
FCC Notice to Users
FCC Notice
The following statement applies to all products that bear the FCC logo and/or
FCC ID on the product label.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. See 47 CFR Sec. 15.105(b). These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
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• Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
See 47 CFR Sec. 15.19(a)(3).
Motorola has not approved any changes or modifications to this device by the user. Any changes or modifications could void the user’s authority to operate the equipment. See 47
CFR Sec. 15.21.
For products that support Wi-Fi 802.11a (as defined in product information): In the United
States, do not use your device outdoors while connected to an 802.11a Wi-Fi network. The
FCC prohibits such outdoor use since frequencies 5.15-5.25 GHz can cause interference with
Mobile Satellite Services (MSS). Public Wi-Fi access points in this range are optimized for indoor use.
Software Notices
software: Motorola strongly recommends against altering a product's operating system, which includes unlocking the bootloader, rooting a device or running any operating software other than the approved versions issued by Motorola and its partners. Such alterations may permanently damage your product, cause your product to be unsafe and/or cause your product to malfunction. In such cases, neither the product nor any damage resulting therefrom will be covered by warranty.
Important FCC information: You must not make or enable any changes to the product that will impact its FCC grant of equipment authorization. The FCC grant is based on the product's emission, modulation, and transmission characteristics, including: power levels, operating frequencies and bandwidths, SAR levels, duty-cycle, transmission modes (e.g., CDMA, GSM), and intended method of using the product (e.g., how the product is held or used in proximity to the body). A change to any of these factors will invalidate the FCC grant. It is illegal to operate a transmitting product without a valid grant.
Location Services
Location The following information is applicable to Motorola mobile devices that provide location based functionality. Location sources can include GPS, AGPS and Wi-Fi.
Your mobile device can use Global Positioning System (GPS) signals for location-based applications. GPS uses satellites controlled by the U.S. government that are subject to changes implemented in accordance with the Department of Defense policy and the Federal
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Radio Navigation Plan. These changes may affect the performance of location technology on your mobile device.
Your mobile device can also use Assisted Global Positioning System (AGPS), which obtains information from the cellular network to improve GPS performance. AGPS uses your wireless service provider's network and therefore airtime, data charges, and/or additional charges may apply in accordance with your service plan. Contact your wireless service provider for details.
Your mobile device can also use Wi-Fi signals to determine your approximate location, using information from known and available Wi-Fi networks.
Your Location
Location-based information includes information that can be used to determine the approximate location of a mobile device. Mobile devices which are connected to a wireless network transmit location-based information. Devices enabled with location technology also transmit location-based information. Additionally, if you use applications that require location-based information (e.g. driving directions), such applications transmit location-based information. This location-based information may be shared with third parties, including your wireless service provider, applications providers, Motorola, and other third parties providing services.
Emergency Calls
When you make an emergency call, the cellular network may activate the AGPS technology in your mobile device to tell the emergency responders your approximate location.
AGPS has limitations and might not work in your area. Therefore:
• Always tell the emergency responder your location to the best of your ability; and
• Remain on the phone for as long as the emergency responder instructs you.
Navigation
Navigation The following information is applicable to Motorola mobile devices that provide navigation features.
When using navigation features, note that mapping information, directions and other navigational data may contain inaccurate or incomplete data. In some countries, complete information may not be available. Therefore, you should visually confirm that the navigational instructions are consistent with what you see. All drivers should pay attention to road conditions, closures, traffic, and all other factors that may impact driving. Always obey posted road signs.
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Privacy & Data Security
Privacy & Data Security Motorola understands that privacy and data security are important to everyone. Because some features of your mobile device may affect your privacy or data security, please follow these recommendations to enhance protection of your information:
• Monitor access—Keep your mobile device with you and do not leave it where others may have unmonitored access. Use your device’s security and lock features, where available.
• Keep software up to date—If Motorola or a software/application vendor releases a patch or software fix for your mobile device that updates the device’s security, install it as soon as possible.
• Secure Personal Information—Your mobile device can store personal information in various locations including your SIM card, memory card, and phone memory. Be sure to remove or clear all personal information before you recycle, return, or give away your device. You can also backup your personal data to transfer to a new device.
Note: For information on how to backup or wipe data from your mobile device, go to www.motorola.com/support
• Online accounts—Some mobile devices provide a Motorola online account (such as
MOTOBLUR). Go to your account for information on how to manage the account, and how to use security features such as remote wipe and device location (where available).
• Applications and updates—Choose your apps and updates carefully, and install from trusted sources only. Some apps can impact your phone’s performance and/or have access to private information including account details, call data, location details and network resources.
• Wireless—For mobile devices with Wi-Fi features, only connect to trusted Wi-Fi networks. Also, when using your device as a hotspot (where available) use network security. These precautions will help prevent unauthorized access to your device.
• Location-based information—Mobile devices enabled with location based technologies such as GPS, AGPS or Wi-Fi, can transmit location-based information. See
“Location Services” for more details.
• Other information your device may transmit—Your device may also transmit testing and other diagnostic (including location-based) information, and other non-personal information to Motorola or other third-party servers. This information is used to help improve products and services offered by Motorola.
If you have further questions regarding how the use of your mobile device may impact your privacy or data security, please contact Motorola at [email protected], or contact your service provider.
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Use & Care
Use & Care To care for your Motorola mobile device, please observe the following:
liquids
Don’t expose your mobile device to water, rain, extreme humidity, sweat, or other liquids.
drying
Don’t try to dry your mobile device using a microwave oven, conventional oven, or dryer, as this may damage the mobile device.
extreme heat or cold
Don’t store or use your mobile device in temperatures below -10°C (14°F) or above 60°C (140°F). Don’t recharge your mobile device in temperatures below
0°C (32°F) or above 45°C (113°F).
dust and dirt
Don’t expose your mobile device to dust, dirt, sand, food, or other inappropriate materials.
cleaning
To clean your mobile device, use only a dry soft cloth. Don’t use alcohol or other cleaning solutions.
shock and vibration
Don’t drop your mobile device.
protection
To help protect your mobile device, always make sure that any battery, connector and compartment covers are closed and secure.
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Recycling
Recycling
Mobile Devices & Accessories
Please do not dispose of mobile devices or electrical accessories (such as chargers, headsets, or batteries) with your household waste, or in a fire. These items should be disposed of in accordance with the national collection and recycling schemes operated by your local or regional authority. Alternatively, you may return unwanted mobile devices and electrical accessories to any Motorola Approved
Service Center in your region. Details of Motorola approved national recycling schemes, and further information on Motorola recycling activities can be found at: www.motorola.com/recycling
Packaging & Product Guides
Product packaging and product guides should only be disposed of in accordance with national collection and recycling requirements. Please contact your regional authorities for more details.
California Perchlorate Label
Perchlorate Label Some mobile phones use an internal, permanent backup battery on the printed circuit board that may contain very small amounts of perchlorate. In such cases, California law requires the following label:
Perchlorate Material – special handling may apply when the battery is recycled or disposed of. See www.dtsc.ca.gov/hazardouswaste/perchlorate (in English only).
There is no special handling required by consumers.
Hearing Aid Compatibility with Mobile
Phones
Hearing Aid Compatibility Some Motorola phones are measured for compatibility with hearing aids. If the box for your particular model has “Rated for Hearing Aids” printed on it, the following explanation applies.
When some mobile phones are used near some hearing devices (hearing aids and cochlear implants), users may detect a buzzing, humming, or whining noise. Some hearing devices are more immune than others to this interference noise, and phones also vary in the amount of interference they generate.
The wireless telephone industry has developed ratings for some of their mobile phones, to assist hearing device users in finding phones that may be compatible with their hearing
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devices. Not all phones have been rated. Phones that are rated have the rating on their box or a label on the box. To maintain the published Hearing Aid Compatibility (HAC) rating for this mobile phone, use only the original equipment battery model.
This phone has been tested and rated for use with hearing aids for some of the wireless technologies that it uses. However, there may be some newer wireless technologies used in this phone that have not been tested yet for use with hearing aids. It is important to try the different features of this phone thoroughly and in different locations, using your hearing aid or cochlear implant, to determine if you hear any interfering noise. Contact your service provider or Motorola for information on hearing aid compatibility. If you have questions about return or exchange policies, contact your service provider or phone retailer.
The ratings are not guarantees. Results will vary depending on the user’s hearing device and hearing loss. If your hearing device happens to be vulnerable to interference, you may not be able to use a rated phone successfully. Trying out the phone with your hearing device is the best way to evaluate it for your personal needs.
M-Ratings: Phones rated M3 or M4 meet FCC requirements and are likely to generate less interference to hearing devices than phones that are not labeled. M4 is the better/higher of the two ratings.
T-Ratings: Phones rated T3 or T4 meet FCC requirements and are likely to be more usable with a hearing device’s telecoil (“T Switch” or “Telephone Switch”) than unrated phones. T4 is the better/higher of the two ratings. (Note that not all hearing devices have telecoils in them.)
Hearing devices may also be measured for immunity to this type of interference. Your hearing device manufacturer or hearing health professional may help you find results for your hearing device. The more immune your hearing aid is, the less likely you are to experience interference noise from mobile phones.
Software Copyright
semiconductor memories or other media. Laws in the United States and other countries preserve for Motorola and third-party software providers certain exclusive rights for copyrighted software, such as the exclusive rights to distribute or reproduce the copyrighted software. Accordingly, any copyrighted software contained in Motorola products may not be modified, reverse-engineered, distributed, or reproduced in any manner to the extent allowed by law. Furthermore, the purchase of Motorola products shall not be deemed to grant either directly or by implication, estoppel, or otherwise, any license under the copyrights, patents, or patent applications of Motorola or any third-party software provider, except for the normal,
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non-exclusive, royalty-free license to use that arises by operation of law in the sale of a product.
Content Copyright
Content Copyright The unauthorized copying of copyrighted materials is contrary to the provisions of the
Copyright Laws of the United States and other countries. This device is intended solely for copying non-copyrighted materials, materials in which you own the copyright, or materials which you are authorized or legally permitted to copy. If you are uncertain about your right to copy any material, please contact your legal advisor.
Open Source Software Information
OSS Information For instructions on how to obtain a copy of any source code being made publicly available by
Motorola related to software used in this Motorola mobile device, you may send your request in writing to the address below. Please make sure that the request includes the model number and the software version number.
MOTOROLA MOBILITY LLC
OSS Management
600 North US Hwy 45
Libertyville, IL 60048
USA
The Motorola website opensource.motorola.com (in English only) also contains information regarding Motorola's use of open source.
Motorola has created the opensource.motorola.com website to serve as a portal for interaction with the software community-at-large.
Export Law Assurances
Export Law This product is controlled under the export regulations of the United States of America and
Canada. The Governments of the United States of America and Canada may restrict the exportation or re-exportation of this product to certain destinations. For further information contact the U.S. Department of Commerce or the Canadian Department of Foreign Affairs and
International Trade.
Product Registration
Registration Online Product Registration: www.motorola.com/us/productregistration (in English only)
Product registration is an important step toward enjoying your new Motorola product.
Registering permits us to contact you for product or software updates and allows you to
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subscribe to updates on new products or special promotions. Registration is not required for warranty coverage.
Please retain your original dated sales receipt for your records. For warranty service of your
Motorola product you will need to provide a copy of your dated sales receipt to confirm warranty status.
Thank you for choosing a Motorola product.
Service & Repairs
Service & Repairs If you have questions or need assistance, we're here to help.
Go to www.motorola.com/repair (United States), where you can select from a number of customer care options. You can also contact the Motorola Customer Support Center at
1-800-453-0920 (United States), 1-877-483-2840 (TTY, TDD United States for hearing impaired), or 1-800-461-4575 (Canada).
How to Obtain Service or Other Information
1. Please access and review the online Customer Support section of Motorola's consumer website prior to requesting warranty service.
2. If the Product is still not functioning properly after making use of this resource, please contact the Warrantor listed at the Motorola website or the contact information for the corresponding location.
3. A representative of Motorola, or of a Motorola Authorized Repair Center, will help determine whether your Product requires service. You may be required to download, or otherwise obtain and accept software updates from Motorola or a Motorola Authorized
Repair Center. You are responsible for any applicable carrier service fees incurred while obtaining the required downloads. Complying with the warranty process, repair instructions and accepting such software updates is required in order to receive additional warranty support.
4. If the software update does not fix the problem, you will receive instructions on how to ship the Product to a Motorola Authorized Repair Center or other entity.
5. To obtain warranty service, as permitted by applicable law, you are required to include: (a) a copy of your receipt, bill of sale or other comparable proof of purchase; (b) a written description of the problem; (c) the name of your service provider, if applicable; (d) your address and telephone number. In the event the Product is not covered by the Motorola
Limited Warranty, Motorola will inform the consumer of the availability, price and other conditions applicable to the repair of the Product.
To obtain service or other information, please access and review the online
Customer Support section of Motorola's consumer website at www.motorola.com.
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Motorola Mobility LLC Limited Global
Warranty Mobile Phones
REGULATIONS IN THEIR COUNTRY OF PURCHASE OR, IF DIFFERENT, THEIR
COUNTRY OF RESIDENCE, THE BENEFITS CONFERRED BY THIS LIMITED
WARRANTY ARE IN ADDITION TO ALL RIGHTS AND REMEDIES CONVEYED BY
SUCH CONSUMER PROTECTION LAWS AND REGULATIONS.
Who is Covered?
This Limited Warranty extends only to the first consumer purchaser of the Product, and is not transferable.
What Does this Limited Warranty Cover?
Motorola Mobility LLC or its subsidiaries' warranty obligations are limited to the terms and conditions set forth herein. Subject to the exclusions contained below, Motorola Mobility LLC or its subsidiaries (”Motorola”) warrant this Mobile Phone, and any in-box accessories which accompany such Mobile Phone (”Product”) against defects in materials and workmanship, under normal consumer use, for a period of ONE (1) YEAR from the date of retail purchase by the original end-user purchaser, or the period of time required by the laws of the country where the Product is purchased, whichever is longer (”Warranty Period”).
Repairs made under this Limited Warranty are covered for the balance of the original
Warranty Period, or 90 days from the date of service, whichever is longer. Any upgrade to the original product will be covered only for the duration of the original Warranty Period.
This Limited Warranty is only available in the country where the Product was purchased.
Motorola may provide service outside the country of purchase, to the extent that it is possible and under the terms and conditions of the country of purchase.
This Limited Warranty applies only to new Products which are a) manufactured by or for
Motorola as identified by the ”Motorola” trademark, trade name, or logo legally affixed to them; b) purchased by consumers from an authorized reseller or distributor of Motorola
Products; and c) accompanied by this written Limited Warranty.
What Will Motorola Do?
If a covered defect or damage arises and a valid warranty claim is received within the applicable Warranty Period, Motorola, at its sole option, unless otherwise required by applicable law, will either (1) repair, at no charge, the defect or damage using new, used or reconditioned/refurbished functionally equivalent replacement parts; or (2) exchange the
Product with a replacement Product that is new or which has been reconditioned/refurbished
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or otherwise remanufactured from new or used parts and is functionally equivalent to the original Product; or (3) refund the purchase price of any Products covered by the terms and conditions of this Limited Warranty.
Products, parts and supporting documentation provided to Motorola as part of the warranty process, shall become the property of Motorola, and may not be returned. When a replacement or refund is given, the Product for which the replacement or refund is provided must be returned to Motorola and shall become the property of Motorola.
Exclusions (Products and Accessories)
This warranty does not apply to:
(a) Consumable parts, such as batteries or protective coatings designed to diminish over time unless failure has occurred due to a defect in materials or workmanship. As with all batteries, the maximum capacity of the battery will decrease with time and use; this is not a defect. Only defective batteries and batteries that leak are covered by this warranty.
(b) Cosmetic damage, including but not limited to scratches, dents, cracks or other cosmetic damage.
(c) Damage caused by use with non-Motorola products. Defects or damage that result from the use of non-Motorola branded or certified Products, accessories or other peripheral equipment, including without limitation housings, parts, or software, are excluded from coverage.
(d) Damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or
other external causes; including but not limited to: (i) improper usage or operation (e.g. operating the Product outside their permitted or intended uses as defined by Motorola, including but not limited to as set forth by Motorola in the Products' User Manual, Quick Start
Guide, Online Tutorials, and other documentation), improper storage (e.g. subjecting the
Product to extreme temperatures), abuse or neglect (e.g. broken/bent/missing clips/fasteners/connectors); impact damage (e.g. dropping the Product) (ii) contact with liquids, water, rain, extreme humidity, heavy perspiration or other moisture; sand, food, dirt or similar substances (except for Products sold as resistant to such substances, but only to the extent the damage was not caused by incorrectly securing the phone's protective elements or subjecting the Product to conditions beyond its stated specifications or limits); (iii) use of the
Products for commercial rental purposes; or (iv) external causes or acts which are not the fault of Motorola, including but not limited to flood, fire, earthquake, tornado or other acts of
God, are excluded from coverage.
(e) Unauthorized Service or Modification. Defects or damage resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way, including but not limited to tampering with or altering the software, by someone other than
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Motorola, or its authorized service centers, are excluded from coverage. Notwithstanding the foregoing, any Product which has had its bootloader unlocked, or whose operating system has been altered, including any failed attempts to unlock the bootloader or alter such operating system, is not covered by this warranty, regardless of whether such modifications are authorized, approved, or otherwise sanctioned by Motorola.
(f) A product or part that has been modified in any manner without the written
permission of Motorola. Products that have been altered in any manner so as to prevent
Motorola from determining whether such Products are covered under the terms of this
Limited Warranty are excluded from coverage. The forgoing shall include but not be limited to
(i) serial numbers, date tags or other manufacturer coding that has been removed, altered or obliterated; (ii) mismatched or duplicated serial numbers; or (iii) broken seals or other evidence of tampering. Do not open the Product or attempt to repair the Product yourself; such conduct may cause damage that is not covered by this warranty.
(g) Normal wear and tear or otherwise due to the normal aging of the Product.
(h) Defects, damages, or the failure of the Product due to any communication
service or network you subscribe to or use with the Products.
(i) All software, including operating system software, third-party software,
applications, and all other software of any kind. Software distributed by Motorola is provided ”AS-IS” and ”AS AVAILABLE,” ”WITH ALL FAULTS” and without a warranty of any kind. The Limited Warranty does not apply to any non-Motorola product or any software, even if packaged or sold with the Motorola hardware, unless otherwise required by applicable local law.
(j) Products that have been refurbished, reconditioned, or remanufactured, except for
Products repaired or replaced pursuant to the terms of this Limited Warranty.
If damage is outside the scope of warranty coverage, repair services may be available, but all costs associated with such out of warranty repair will be your responsibility.
What Other Limitations are There?
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS LIMITED WARRANTY AND THE
REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER
WARRANTIES AND REMEDIES, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR
IMPLIED. NO ORAL OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR ANY
SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS, INCLUDING EMPLOYEES AND
AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS,
INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS OF THIS
LIMITED WARRANTY.
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• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY
DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING,
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, NONINFRINGEMENT AND ALL WARRANTIES AGAINST HIDDEN
OR LATENT DEFECTS. WHERE SUCH STATUTORY OR IMPLIED WARRANTIES CANNOT
LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH
WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS
LIMITED WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR,
REPLACEMENT, OR REFUND AS DETERMINED BY MOTOROLA IN ITS SOLE DISCRETION
SHALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA DOES NOT WARRANT
THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS
LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN COMBINATION
WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES, BE
UNINTERRUPTED, ERROR-FREE, OR WITHOUT RISK TO, OR LOSS OF, ANY
INFORMATION, DATA, SOFTWARE OR APPLICATIONS CONTAINED THEREIN, OR THAT
DEFECTS IN THE PRODUCTS OR SOFTWARE WILL BE CORRECTED.
• TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MOTOROLA BE
LIABLE, WHETHER IN CONTRACT, TORT OR UNDER OTHER LEGAL THEORY (INCLUDING
NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCTS,
OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY
KIND, OR LOSS OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS
INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION;
LOSS OF, DAMAGE TO, OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR
APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING,
PROGRAMMING, OR REPRODUCING ANY INFORMATION, DATA, SOFTWARE OR
APPLICATIONS STORED ON OR USED WITH MOTOROLA PRODUCTS, OR ANY FAILURE
TO MAINTAIN THE CONFIDENTIALITY OF ANY INFORMATION OR DATA STORED ON THE
PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH
THE ABILITY OR INABILITY TO USE THE PRODUCTS.
• SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR LIMITATION ON
THE LENGTH OF AN IMPLIED WARRANTY, OR THE LIMITATION OR EXCLUSION OF
DAMAGES FOR PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU
SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM
STATE OR JURISDICTION.
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• DATA BACKUP: ALL INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS,
INCLUDING BUT NOT LIMITED TO PERSONAL CONTACTS, ADDRESS BOOKS, PICTURES,
MUSIC AND GAMES WILL BE ERASED DURING THE REPAIR PROCESS, AND CAN NOT BE
REINSTALLED BY MOTOROLA. TO AVOID LOSING SUCH INFORMATION, DATA,
SOFTWARE OR OTHER APPLICATIONS PLEASE CREATE A BACK UP BEFORE YOU DELIVER
YOUR PRODUCT FOR WARRANTY SERVICE, REMOVE ANY CONFIDENTIAL, PROPRIETARY
OR PERSONAL INFORMATION AND DISABLE ANY SECURITY PASSWORDS. YOU WILL BE
RESPONSIBLE FOR REINSTALLING ALL SUCH INFORMATION, DATA, SOFTWARE, OTHER
APPLICATIONS AND PASSWORDS. MOTOROLA AND/OR ITS AUTHORIZED SERVICE
CENTERS ARE NOT RESPONSIBLE FOR THE LOSS OR MISUSE OF ANY DATA, FILES,
CONTENT, APPLICATIONS AND PROGRAMS WHEN THE PRODUCT IS DELIVERED FOR
WARRANTY SERVICE. YOUR PRODUCT OR A REPLACEMENT PRODUCT WILL BE
RETURNED TO YOU AS YOUR PRODUCT WAS CONFIGURED WHEN ORIGINALLY
PURCHASED, SUBJECT TO APPLICABLE SOFTWARE UPDATES. MOTOROLA MAY
INSTALL OPERATING SYSTEM SOFTWARE UPDATES AS PART OF WARRANTY SERVICE
THAT MAY PREVENT THE PRODUCT FROM REVERTING TO AN EARLIER VERSION OF THE
OPERATING SYSTEM SOFTWARE. THIRD PARTY APPLICATIONS INSTALLED ON THE
PRODUCT MAY NOT BE COMPATIBLE OR WORK WITH THE PRODUCT AS A RESULT OF
THE OPERATING SYSTEM SOFTWARE UPDATE. MOTOROLA AND ITS AUTHORIZED
SERVICE CENTERS ARE NOT RESPONSIBLE FOR THE LOSS OF, OR INABILITY TO USE,
SUCH INFORMATION, DATA, SOFTWARE OR OTHER APPLICATIONS.
• WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERING A
PRODUCT'S OPERATING SYSTEM SOFTWARE: MOTOROLA STRONGLY
RECOMMENDS AGAINST ALTERING A PRODUCT'S OPERATING SYSTEM, WHICH
INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A DEVICE OR RUNNING ANY
OPERATING SOFTWARE OTHER THAN THE APPROVED VERSIONS ISSUED BY
MOTOROLA AND ITS PARTNERS. SUCH ALTERATIONS MAY PERMANENTLY DAMAGE
YOUR PRODUCT, CAUSE YOUR PRODUCT TO BE UNSAFE AND/OR CAUSE YOUR
PRODUCT TO MALFUNCTION. IN SUCH CASES, NEITHER THE PRODUCT NOR ANY
DAMAGE RESULTING THEREFROM WILL BE COVERED BY THIS WARRANTY.
• IMPORTANT FCC INFORMATION: YOU MUST NOT MAKE OR ENABLE ANY CHANGES
TO THE PRODUCT THAT WILL IMPACT ITS FCC GRANT OF EQUIPMENT AUTHORIZATION.
THE FCC GRANT IS BASED ON THE PRODUCT'S EMISSION, MODULATION, AND
TRANSMISSION CHARACTERISTICS, INCLUDING: POWER LEVELS, OPERATING
FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-CYCLE, TRANSMISSION MODES
(E.G., CDMA, GSM), AND INTENDED METHOD OF USING THE PRODUCT (E.G., HOW THE
PRODUCT IS HELD OR USED IN PROXIMITY TO THE BODY). A CHANGE TO ANY OF THESE
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FACTORS WILL INVALIDATE THE FCC GRANT. IT IS ILLEGAL TO OPERATE A
TRANSMITTING PRODUCT WITHOUT A VALID GRANT.
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Copyright & Trademarks
Copyright & Trademarks Motorola Mobility LLC
Consumer Advocacy Office
600 N US Hwy 45
Libertyville, IL 60048 www.motorola.com
Note: Do not ship your product to the above address. If you need to return your product for repairs, replacement, or warranty service, please contact the Motorola Customer Support
Center at:
1 (800) 453-0920 (United States)
1 (877) 483-2840 (TTY, TDD United States for hearing impaired)
Certain features, services and applications are network dependent and may not be available in all areas; additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this guide, are based upon the latest available information and believed to be accurate at the time of printing. Motorola reserves the right to change or modify any information or specifications without notice or obligation.
Note: The images in this guide are examples only.
MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola
Trademark Holdings, LLC. All other product or service names are the property of their respective owners.
© 2012 Motorola Mobility LLC. All rights reserved.
Caution: Motorola does not take responsibility for changes/modification to the transceiver.
Product ID: Motorola i485
Manual Number: NNTN9293A
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