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Troubleshoot
we can help
Service & Repairs
If you have questions or need assistance, we're here to help.
Go to www.motorola.com/repair (United States), where you can select from a number of customer care options.
You can also contact the Motorola Customer Support
Center at 1-800-453-0920 (United States),
1-877-483-2840 (TTY, TDD United States for hearing impaired), or 1-800-461-4575 (Canada).
Reset
To reset your phone to factory settings and erase all the data on your phone, press Menu >
Settings
>
Advanced
> Reset Defaults.
Warning: All data on your phone will be deleted.
(Nothing on your memory card is deleted.)
Note: To reset apps, select
Games and Apps
>
Java
System
>
Menu
>
Reset System
.
Crash recovery
In the unlikely event that your phone stops responding to touches and key presses, try a quick reset. Remove
Troubleshoot
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Related manuals
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Table of contents
- 3 Congratulations
- 4 Your phone
- 5 Contents
- 6 Menu map
- 7 Let’s go
- 7 Assemble & charge
- 8 Turn it on & off
- 8 Enable security
- 9 Basics
- 9 About this guide
- 9 Home screen
- 11 Adjust volume
- 11 Navigation key
- 12 Transmitters
- 13 Calls
- 13 Make & answer calls
- 13 Handsfree
- 13 Recent calls
- 14 Emergency calls
- 14 Cool down
- 15 Push-to-Talk
- 15 Private calls
- 17 SDG calls
- 17 Create SDG lists in contacts
- 17 Make SDG calls
- 18 Web
- 18 Go to a Web site
- 18 Add a bookmark
- 18 Open a bookmark
- 19 Text entry
- 19 Typing tips
- 20 Change character input mode
- 21 Contacts
- 21 Store a phone number or Private ID
- 21 Call a stored phone number or Private ID
- 22 Messaging
- 22 Create & send messages
- 23 Receive messages
- 23 Message groups
- 24 Voicemail
- 25 Personalize
- 25 Ringtones
- 26 Backlight
- 26 Wallpaper
- 26 Menu Language
- 26 Profiles
- 27 Camera
- 27 Take photos
- 27 Share
- 27 Camera options
- 28 Multimedia
- 28 My Music
- 30 My Images
- 30 My Videos
- 31 Bluetooth™ wireless
- 31 Turn Bluetooth power on or off
- 31 Connect devices
- 32 Reconnect devices
- 32 Disconnect devices
- 33 Memory Card
- 33 Memory card folder structure
- 33 File names
- 33 Memory card access
- 34 USB drag & drop
- 34 Remove or format your memory card
- 35 Tools
- 35 Datebook
- 35 Voice Record
- 36 Accessibility
- 39 Security
- 39 Phone lock
- 39 Keypad lock
- 39 Lock your SIM
- 40 Forgot your password?
- 41 Troubleshoot
- 41 Service & Repairs
- 41 Reset
- 41 Crash recovery
- 42 Safety, Regulatory & Legal
- 42 Battery Use & Safety
- 43 Battery Charging
- 43 Third Party Accessories
- 44 Driving Precautions
- 44 Seizures, Blackouts & Eyestrain
- 45 Caution About High Volume Usage
- 45 Repetitive Motion
- 45 Children
- 45 Glass Parts
- 46 Operational Warnings
- 47 Radio Frequency (RF) Energy
- 48 Specific Absorption Rate (FCC & IC)
- 49 FCC Notice to Users
- 50 Software Notices
- 50 Location Services
- 51 Navigation
- 52 Privacy & Data Security
- 53 Use & Care
- 54 Recycling
- 54 California Perchlorate Label
- 54 Hearing Aid Compatibility with Mobile Phones
- 55 Software Copyright
- 56 Content Copyright
- 56 Open Source Software Information
- 56 Export Law Assurances
- 56 Product Registration
- 57 Service & Repairs
- 58 Motorola Mobility LLC Limited Global Warranty Mobile Phones
- 64 Copyright & Trademarks