Problems and Solutions. Sharp FO-1600

all.book

Page 98 Thursday, March 6, 2003 3:57 PM

9. Troubleshooting

Problems and Solutions

If you have any problems with your fax, first refer to the following troubleshooting guide.

Line error

Problem Solution

LINE ERROR appears in the display.

A line error occurs when your fax machine cannot communicate correctly with the other fax machine.

The error is usually due to a problem on the phone line.

Try the transaction again. If the error persists, check the following:

• Check the connection. The cord from the TEL.

LINE socket to the wall socket should be no longer than two meters.

• Make sure there are no modem devices sharing the same telephone line.

• Check with the other party to make sure their fax machine is functioning properly.

• Have your telephone line checked for line noise.

• Try connecting the fax machine to a different telephone line.

• If the problem still occurs, your fax machine may need service.

98

all.book


Problems and Solutions

Dialling and transmission problems


No dial tone when you pick up the handset or press the SPEAKER key.

• Make sure the handset cord is connected to the correct socket. See Connecting the handset on page

11.

• Make sure that the telephone line is properly connected to both the TEL. LINE socket and the wall socket (see page 22).

• Make sure that the telephone line is good.

Dialling is not possible.

• Make sure the power cord is properly plugged into a power outlet.

• Make sure that the telephone line is properly connected to both the TEL. LINE socket and the wall socket (see page 22).

• Make sure that the fax machine is set to the correct dialling mode for your telephone line. See Dial mode on page 22.

The power is on, but no transmission takes place.

• Make sure that the receiving machine has paper.

• Make sure that the telephone line cord is plugged into the TEL. LINE socket, and not the TEL. SET socket.

• If the receiving machine is in manual mode with no attendant, reception will not be possible.

• Check the display for error messages.

• Pick up the handset and check for a dial tone. Dial the receiving machine manually and make sure that it is responding (you should hear a fax tone).

Nothing is printed at the receiving end.

• Make sure that the document for transmission is placed face down in the feeder.

99

all.book



A distorted image is received at the other end.

• Noise on the telephone line may cause distortion. Try sending the document again.

• ECM mode (see page 48) will help prevent distortions due to line noise. Note that ECM mode must be turned on in the other machine as well.

• Make a copy of the document on your fax machine. If the copy is also distorted, your fax machine may need service.

Reception and copying problems


The printing paper comes out blank when you try to receive a document.

• Make sure that the document is loaded properly in the feeder of the transmitting machine. Make a copy or print a report to confirm the printing ability of your machine.

Print quality is poor.

• The print cartridge may need alignment or cleaning.

See page 93.

The received document is faint.

• Ask the other party to send higher contrast documents. If the contrast is still too low, your fax machine may need service. Make a copy or print a report to check your machine’s printing ability.

• The print cartridge may need replacement.

Received images are distorted.

• Noise on the telephone line may cause distortion.

Have the other party try sending the document again.

• ECM mode (see page 48) will help prevent distortions due to line noise. Note that ECM mode must be turned on in the other machine as well.

• Make a copy or print a report on your fax machine. If the copy or report is also distorted, your fax machine may need service.

100

all.book



The quality of copies is poor and/or dark vertical lines appear.

• Any dirt or material on the scanning glass will cause spots to appear on copies and transmitted faxes.

Clean the scanning glass as explained on page 90.

The power is on, but no reception takes place.

• Make sure that the telephone line cord is plugged into the TEL. LINE socket, and not the TEL. SET socket.

General problems


Nothing appears in the display.

• Make sure the power cord is properly plugged into a power outlet.

• Connect another electrical appliance to the outlet to see if it has power.

The machine does not respond when you press any of its keys.

• If a beep sound is not made when you press the keys, unplug the power cord and then plug it in again several seconds later.

Automatic document feeding does not work for transmission or copying.

• Check the size and weight of the document (see

Transmittable Documents on page 31).

Bell tinkle

(New Zealand)

• The operation of this equipment on the same line as the telephone or other equipment with audible warning devices or automatic ring detectors will give rise to bell tinkle or noise and may cause false tripping of the ring detector. Should such a problem occur, contact your authorised Sharp Service Centre for information.

101

all.book



Answering machine connection

Problem

The answering machine connection does not operate properly.

Solution

• Make sure your machine's reception mode is set to

A.M..

• Make sure your machine's TEL. LINE socket is connected to the wall socket. Make sure your machine's TEL. SET socket is connected to your answering machine's telephone line socket (not the answering machine's extension phone socket).

• Make sure your answering machine's outgoing message is under 10 seconds.

• Make sure that the Quiet Detect Time setting is set to three or four seconds (see page 68).

102

Problems and Solutions. Sharp FO-1600

9. Troubleshooting

Problems and Solutions

Line error